Samantha Bensen

Victoria Szerko

Jul 2, 2026

Google

I have been coming to this dealership for close to 10 years. Service was always expensive but prompt and I dealt with competent people. This time all the older guys who knew about cars were gone, replaced by a mostly-young female team. My service rep was Samantha who knew nothing, just a clerk filling out an online form. She was also rude. When I addressed her with a question she didn't even acknowledge me and kept right in looking at her screen. Any questions had to be answered by Jeremy, the floor manager. He was very polite and helpful but I did not get the feeling he had any experience as a mechanic. Is it too much to expect to talk to a real mechanic? Further, there were delays which required me to rent a car from you for 3 days more than necessary. I was expecting to pick my car up on Friday (after bringing it in on Monday). I called Samantha who said that it might be ready by Friday evening but maybe not until sometime Saturday. I needed to be somewhere on Saturday so instead of waiting around for the chance it might be ready, I left to go on my trip. Well, Samantha called on late Friday afternoon to say it was ready, but I was already gone. I picked the car up on Monday and charged for 3 extra days: Saturday, Sunday and Monday. That was their fault and they should have done me the courtesy of taking those three days off. The rental manager lady said that the computer system did not allow her to make any changes, Really? To the dealership: courtesy counts, and nickel-and-diming customers leaves a bad taste.

shonet veira

Jun 10, 2026

Google

Huge shoutout to Samantha in the service department at Lia Toyota Rockland today! I’ve been here before, but she made this visit special. She was super friendly, very attentive, and had a wonderful smile. Samantha took care of my vehicle, kept things moving fast, and got my car back to me right on time. Whatever the mechanics did, my car feels amazing to drive now. The wait felt like nothing. 10/10 service! Samantha thank you so much stay as sweet as you are ❤️

Paige Trubatch

May 20, 2026

Google

Earlier this spring I needed some emergency work done on my RAV4, and Sam and Jeremy in the service department were fantastic in helping me get my repairs done quickly and seamlessly. Everything’s been running smoothly since then, and Sam was a very friendly advisor to work with in a stressful situation for me. If I need anything else done at the dealership level, I’ll certainly ask for Sam again!

Pat McCosker

Mar 3, 2026

Google

As soon as I pulled in I was greeted! I worked with Samantha as my Service Advisor. Samantha kept me informed during The Service and called me as soon as the car was ready. She told me to make sure I bring the car before the odometer hits 25k to get my last complimentary service What I do like about Lia Toyota they don't push to perform unnecessary service. What I really appreciated was the ability to see my car being worked on!

Pat McCosker

Feb 27, 2026

Google

As soon as I pulled in I was greeted! I worked with Samantha as my Service Advisor. Samantha kept me informed during The Service and called me as soon as the car was ready. She told me to make sure I bring the car before the odometer hits 25k to get my last complimentary service What I do like about Lia Toyota they don't push to perform unnecessary service. What I really appreciated was the ability to see my car being worked on!

Patrick M.

Feb 22, 2026

Carfax

Samantha B provided great customer service, kept me informed on when my car would be ready. She told me it was important to bring the car back before the odometer hit 25,001 miles to get my last free service. (And the Due Date as well) The tires were actually rotated during this service. It would be nice if they provided a copy of the Multi Point Inspection.

Patrick M.

Feb 22, 2026

Carfax

Samantha B provided great customer service, kept me informed on when my car would be ready. She told me it was important to bring the car back before the odometer hit 25,001 miles to get my last free service. (And the Due Date as well) The tires were actually rotated during this service. It would be nice if they provided a copy of the Multi Point Inspection.

David N

Feb 9, 2026

Google

Sam is the best!!! Got it all done in a few minutes! "Bring your keys and get out with a brand new car" That's exactly what I experienced! Thank you again Sam!