Francisco Sanabria

Lolitasosa74

Jan 7, 2025

DealerRater

I bought/paid for my car on Thursday Jan 2nd and I have yet to recieve my car. Something about upgrading the licensure computer system. I am just dissapointed with the whole process. I called and left a message for the gm on Sat Jan 4th. No call back. I just want my car.

Mike D

Jan 3, 2025

DealerRater

David Benitez was an excellent salesman, but financial people and registration people were very slow it should not take five hours to pick up a new car

Warda

Nov 30, 2024

DealerRater

Great service and excellent custoemer service. Michael Whitsett was phenomenal on helping me find a car!

tjax923

Sep 3, 2024

DealerRater

We have had very positive experiences with Lia Toyota of Wilbraham. This is our second brand new purchase from this dealership. We always have our vehicles maintenance there as well. Everyone we interact with is always very helpful. Our sales rep Michael Binnette was a pleasure to work with, and Francisco was great on the finance/paperwork side.

Paul Timothy (Fake)

Mar 28, 2024

Cars.com

Went to dealership to purchase a 2024 Toyota Rav 4 AWD. Wasn't sure if my finds were fully there but with my trade-in and helpful explanation of the down payment and NO surprise fees Ricardo was a great help. He also helped me when I kept emailing the same question to get more clarity. However for the average joe needing a vehicle and is financing I would advise Lia Toyota to implement something potentially in the future. The packages for VSE, Maintenance, Gap; Present that To client up front so that they can make more informed budgeting decisions at the start. THEN there will be no extra fees or surprises. I believe this may help curve your increased business since there is a stigma among many with how dealerships have done this for years and decades. Be transparent and show the full numbers. And Show more patience in the finance office when buyers are trying to read the arbitration etc. Then you will have bettered your customer service and now consumers will spread the this dealership is patient and willing to help us fully understand.

Cyd T

Mar 27, 2024

Google

I recently had the pleasure of purchasing my first car (from a dealership) from Lia Toyota of Wilbraham, and I couldn't be happier with the experience. Ricardo Rodriguez went above and beyond to ensure that I found the perfect vehicle to meet my needs. Ricardo's knowledge and attention to detail were impressive, and he kept me informed every step of the way. Francisco Sanabria was equally helpful and made the entire process smooth and stress-free. They both made me feel comfortable, and even entertained my son during the process! I'm thrilled with my purchase and grateful for the outstanding service provided by Ricardo, Francisco, and Hipolito Narvaez, who also made me feel welcome. Lia Toyota of Wilbraham truly offers a warm and welcoming environment that is family-friendly. I highly recommend them to anyone in search of a great car-buying experience. Thank you, Lia Toyota of Wilbraham!

Mannie White

Mar 7, 2024

Google

I was dreading the whole dealership experience, but I have to say that the folks at Lia Toyota in Wilbraham made the whole process as easy as possible. I requested an email quote from Tina Zarlenga, and she responded faster than the other four dealerships I emailed with exactly what I requested. Our salesman, David Benitez, gave us a fair deal on the purchase and the trade-in, explained everything thoroughly and patiently answered all of our questions. He stuck with us through the entire process, making sure everything went smoothly until we drove the car away. Francisco Sanabria walked us through the financing and maintenance options, making sure we understood everything but didnt try to push any options on us that we didnt want. He also went out of his way to make sure everything went smoothly and we were well taken care of. We are super happy with our new Rav4 hybrid. I would absolutely recommend Lia in Wilbraham to anyone looking for a new vehicle. If more dealerships were like these guys, maybe car salesmen wouldnt have such a bad rep!

Zmps04

Feb 27, 2024

DealerRater

Both David Benitez & Francisco C. were awesome to work with they were able to finally get me in a new vehicle with 3rd row seating which means everything to me and my family of 6 , my boys love our new Highlander.

Joseph Moscato

Feb 12, 2024

Cars.com

Tyree Mack A very respectful and professional person he took his time with me and my son. He knows the product he represents. I will recommend him and the dealership to my friends and family

billhoward10

Jan 4, 2024

DealerRater

I was very pleased with Dave Benitez wonderful salesman! I bought the extended warranty everything was word of mouth signing on a computer! When all done with purchase they printed out the warranty on 50 pages all small print. Was not pleased with this hope I can read it all and understand if the warranty is any good !