
Stan
Mar 19, 2023
They treat you with respect, kindness and your interest at heart especially Ms. Kelly King.
Susan Boucher
Jan 10, 2021
I brought my Rav 4 in for the replacement of a decal strip on the top of the roof which would fly up & out when I went through the Touchless Car Wash. I had an appointment at 10am and Joseph King was very helpful getting my car in for the work! It was supposed to be 30-45 minutes but things went awry and Joseph notified me that they hadn't used the new strip but glued the old one down. He had the professional mechanics replace the olds strip and my car was done by 12:15pm. I asked if I could run my Rav 4 through the Touchless Car Wash and was given the OK by the the Technician. I went across the street to use the Touchless Car Wash and at the conclusion, my new strip flew up in the air! I drove back across the street to Lia and Joseph King got my car in ASAP. They reglued it and gave me new directions....park in the sun for today and no car wash for 24 hours! It took much longer than expected but I was kept informed and I'm hoping this decorative strip stays where it belongs! Thanks!
Avadhoot Gokhale
Jun 23, 2017
Joseph King was excellent!!
John Wallick
Jun 20, 2017
Excellent service by service rep. Joseph King. He took time to explain necessary service and expected future needs. Definitely will be back for future vehicle service.
Corrine Beichner
Jun 8, 2017
I always have excellent customer service with Joe King. He is very knowledgable and friendly.
DB
May 8, 2017
I am a regular Lia Toyota (Wilbraham) customer. This car dealer really offers a great service with integrity and professionalism. All team really does a great job. A note of merit goes to Joe King. I appreciate all professional and hard work he does for me anytime I come in with one of my two cars that are under Lia service. He is a young guy who appreciates my business every time I visit the service department, no matter if it's just for an oil change. My coming back for any regular and extraordinary service is the result of the significant effort of Joe King toward an excellent service.
Ada Cameron
Apr 28, 2017
Joe King (Service) was great to deal with. He explained everything perfectly.
Russ
Apr 22, 2017
Service here is consistently excellent. Courteous, knowledgeable and thorough. Joe King does a great job, good to know what needs to be done at the time and what can wait to future appointments.
Laura A.
Apr 22, 2017
Diego Buonvino
Apr 19, 2017
I am a regular Lia Toyota (Wilbraham) customer. This car dealer really offers a great service with integrity and professionalism. All team really does a great job. A note of merit goes to Joe King. I appreciate all professional and hard work he does for me anytime I come in with one of my two cars that are under Lia service. He is a young guy who appreciates my business every time I visit the service department, no matter if it's just for an oil change. My coming back for any regular and extraordinary service is the result of the significant effort of Joe King toward an excellent service.