Richard Greenaway

Kevin Gonzalez

Apr 18, 2026

Google

Had an amazing experience with Brian Farr. Great customer service understanding and very helpful. This is my first ever brand new car and while I was nervous that I might not get approved or leave with a car he kept me optimistic and it all worked out in the end. I would recommend him to anyone in a heart beat. If you want great customer service and leave with a smile on your face Brian Farr is the guy for you. And also a huge shout out to Richard the sales manager to who helped me get into my new car💪🏼💪🏼💪🏼

Matt Murray

Mar 20, 2026

Google

My Sonata recently bit the dust so I had to shop around for a new car. I finally decided to get a 2021 Camry. My salesman Goncalo Costa was extremely curtious, friendly, and helped with any questions I had. Most of all he and the finance manager Rich were not pushy at all (which we all can appreciate). Overall I had a fantastic experience, and would absolutely recommend them and Goncalo Costa anytime. Thank you for your professionalism and the curtesy I recieved. 5 stars all the way.

Kelly Troupe

Jan 5, 2026

Google

We were out of state internet buyers (new Grand Highlander) We had to pre-register our own vehicle, paying all the fees and taxes. After removing one fee we questioned from our sales sheet they left the $699 doc fee. This is usually for registering etc the vehicle. The finance manager, Richard Greenway, retained this money, saying it was for 7 yrs digital storage and commissions for non-salespersons. Then he asked us to follow a salesman to a gas station so he could fill our new $56k, 2026 Hybrid Grand Highlander with gas. Ive never been treated worse at a dealership. Try Balise.

Philip Nadeau

Dec 7, 2025

Cars.com

My experience at Lia was excellent thanks to the assistance of Nicole Bourassa who kept me informed throughout the process.

Liana E.

Nov 4, 2025

Yelp

You can't go wrong with Lia Toyota of Wilbraham! It's truly the best dealership in Western Massachusetts. With a fantastic selection of both new and used vehicles and an excellent sales team, there's no need to look anywhere else. We visited three other dealerships before deciding on Lia Toyota of Wilbraham, and unlike our previous experiences, they prioritize a customer-first approach. Our sales representative, Sharif Bilodeau, provided us with five-star service and was incredibly patient, especially since we were a bit overwhelmed by our unexpected car replacement purchase. He even worked with the finance team--shout out to Richard Greenaway!--to secure a better car loan rate than what we had from our bank. If you're searching for a sales rep who will go above and beyond to meet (and exceed) your expectations without being pushy or trying to upsell, I highly recommend asking for Sharif. You won't regret it! Thank you, Lia Toyota of Wilbraham. We look forward to our next car purchase!

Liana E.

Nov 4, 2025

Yelp

You can't go wrong with Lia Toyota of Wilbraham! It's truly the best dealership in Western Massachusetts. With a fantastic selection of both new and used vehicles and an excellent sales team, there's no need to look anywhere else. We visited three other dealerships before deciding on Lia Toyota of Wilbraham, and unlike our previous experiences, they prioritize a customer-first approach. Our sales representative, Sharif Bilodeau, provided us with five-star service and was incredibly patient, especially since we were a bit overwhelmed by our unexpected car replacement purchase. He even worked with the finance team--shout out to Richard Greenaway!--to secure a better car loan rate than what we had from our bank. If you're searching for a sales rep who will go above and beyond to meet (and exceed) your expectations without being pushy or trying to upsell, I highly recommend asking for Sharif. You won't regret it! Thank you, Lia Toyota of Wilbraham. We look forward to our next car purchase!

Liana Elaine Hibbard

Nov 4, 2025

Google

You can't go wrong with Lia Toyota of Wilbraham! Without a doubt, it's the best dealership in Western Massachusetts. They offer an impressive selection of both used and new vehicles, and their sales team is outstanding. After visiting three other dealerships, we ultimately chose Lia Toyota of Wilbraham because they genuinely prioritize a customer-first approach. Our sales representative, Sharif Bilodeau, provided us with five-star servicehe was incredibly patient with us since we were a bit frazzled during our unexpected car replacement purchase. He also collaborated with the finance team (shoutout to Richard Greenaway!) to secure a better car loan rate than the one we had from our bank. If you're looking for a sales rep who will strive to meet and exceed your expectations without applying any pressure or upselling, I highly recommend asking for Sharif. You won't regret it! Thank you, Lia Toyota of Wilbrahamwe look forward to our next car purchase!

alfiegirl1

Oct 5, 2025

DealerRater

I was so pleased with the whole process. I met with Mark Poirier who guided me through and helped me choose the best option for me. His knowledge was invaluable. Everyone at the dealership was accommodating and friendly. Richard was also helpful with all the paperwork. I can't say enough good things about this experience.

alfiegirl1

Oct 5, 2025

DealerRater

My experience was the best, thanks to Mark Poirier and Richard Greenway. They both made it comfortable and pleasant.

alfiegirl1

Oct 5, 2025

DealerRater

I was so pleased with the whole process. I met with Mark Poirier who guided me through and helped me choose the best option for me. His knowledge was invaluable. Everyone at the dealership was accommodating and friendly. Richard was also helpful with all the paperwork. I can't say enough good things about this experience.