Shawn Roberge

Todd H.

Mar 24, 2026

Yelp

WOW. I sincerely wish I had read these reviews before I bought my used Prius from Lia 2 weeks ago. 100% instant and total buyer's remorse, and I get a consistent vibe from reading through these reviews. I had a 2021 Prius AMD LE that was the perfect car for my needs, and it got totalled in January with 127k miles on it. I just wanted as near as I could get to an identical replacement. Lia listed a 2022 - same car, same color, same trim with 97k miles. It was listed at what I thought was a decent price considering the mileage. It was listed as 'Clean Carfax - no accidents reported'. A quick walkaround on a snowy day and there was nothing that stood out beyond normal highway chips and scratches. All good. I gacve a deposit. Before I even got out the door, I had a sales manager sit down and explain that it was the last day of the month, and she was a couple of sales short of making their quota - they were going to miss out on their monthly bonus. It would really mean a lot to her if I'd just sign the paperwork right there and finalize the sale. I told here I needed a day and wasn't going to rush this. I'd be back tomorrow. 2 hours later, I get a call from another sales person asking if I would interrupt my dinner with my elderly parents to get these e-docs signed within the next 15 minutes before they closed for the day. I did not. I went to the dealership the next day to take care of it. After I picked the car up, I noticed that there was a repair to the driver's door. Not even a very good one. It's noticeable when the light is right, and easy to miss if it's cloudy or wet. I called the sales rep (Shawn) to say how unhappy I was about this - I didn't know I was buying a damaged car. His response was 'Oh, I thought you saw that. There's really nothing we can do now.' Seriously? My old car would average 52~ MPG. It would range from 50-56, depending on conditions. I had said this was the single biggest factor in my wanting this car, as I drive ~1200 miles / week. The new car has been averaging 42 MPG. Quick math.... that's an extra tank of gas for me every week, which adds +$100/month to the cost of this car. Within a week, my tire pressure sensor light went on, and I stopped to put air in. When bent down, I noticed that all of the body panel clips in the wheel well were broken. On both sides in the front. Then, as I'm walking around the car looking carefully, I realize that the whole front bumper has been painted. A close match, but not right. Clearly masked under the edges of the wheel well. It's rained a lot in the past week. Every time it does, all the windows fog up inside. Makes me think there's something up with the door seals. I'm super-frustrated at this point, as the only reason I went to a dealer in the first place was that my last purchase experience when I bought the 2021 vehicle (at McGee Toyota in Putnam) was AMAZINGLY good. I simply wanted a similar experience, and Lia is right between home and work. So anyway, I buy the CarFAX report, and see 2 accidents listed. One to the driver's side, and one to the rear end. So, aside from what I know about, apparently, there's more that I haven't even found yet. Awesome. Like I said.... all I wanted was a hassle-free experience and a decent solid car. This has been a nightmare. Caveat emptor, for sure. My mistake. I feel like an idiot for trusting them. I did see that several other people had bad experiences, and I saw Riley Campbell's (General Manager) direct extension listed here. I left him a voicemail first thing this morning asking to get back to me, and I called twice back and asked for him before posting this. I've not received a call back, and he was unavailable both times I called the desk. I expect zero resolution, but posting in hopes of helping someone else avoid a similar fate.

Denise Shah

Feb 18, 2026

Google

Shawn Roberge was my sales person. Shawn was excellent with helping us out. He took his time with us and was very knowledgeable. I will be sure to recommend him to my family and friends. Shah

Denise Shah

Feb 17, 2026

Google

Shawn Roberge was my sales person. Shawn was excellent with helping us out. He took his time with us and was very knowledgeable. I will be sure to recommend him to my family and friends. Shah

Ali raza

Feb 9, 2026

Google

Huge shoutout to the team at Lia Toyota! I just picked up my new RAV4 Hybrid and the experience was 10/10. I compared prices all over New York, and nobody could beat the deal I got from this place in Boston. Massive thanks to Caleb in Internet Sales, Shaun for the great sales support, and Michael in the business office for making the paperwork a breeze. Professional, fair, and fast. Go see them!

mjbdunphy

Nov 19, 2025

DealerRater

My experience at Lia Toyota of Wilbraham was very good. Shawn (Roberge) was very knowledgeable, patient, and had a good sense of humor! I did not feel pressured to buy the vehicle. After buying the car, Shawn sat with me in the car and helped me set up all my screen options.

mjbdunphy

Nov 19, 2025

DealerRater

My experience at Lia Toyota of Wilbraham was very good. Shawn (Roberge) was very knowledgeable, patient, and had a good sense of humor! I did not feel pressured to buy the vehicle. After buying the car, Shawn sat with me in the car and helped me set up all my screen options.

Deeba Zaher

Nov 17, 2025

Google

From the moment my husband and I walked into Lia Toyota of Wilbraham, we were immediately made to feel welcome and respected. And we had the wonderful fortune of having Shawn Roberge ask if he could help - and he sure did. As our salesperson, Shawn went above and beyond to find the exact car we were looking for. He carefully and thoughtfully walked us through the process. He understood us perfectly and respected our wishes. Shawn was friendly, knowledgeable, and extremely professional. His sales manager was also very personable and approachable and it was evident he cultivated a warm and friendly environment for both shoppers and his team of salespeople. We highly recommend this dealership and definitely ask for Shawn!

Jason Snyder

Oct 24, 2025

Google

Found a great deal and everyone i spoke with in person and via email/text was polite, informative and a pleasure to work with. Shawn Roberge In sales and Mike in finance were easy gong, listened well, and made my car buying experience as good as it can be.

Gail from Chicopee MA

Oct 10, 2025

Cars.com

Just purchased my first Toyota from Lia. Shawn Roberge was my sales consultant. Was very knowledgeable and answered all my questions and concerns! Helped with setting up the vehicle after purchase! Great service!! Thank you!!

Gail from Chicopee MA

Oct 10, 2025

Cars.com

Just purchased my first Toyota from Lia..Shawn Roberge was my sales consultant. Was very knowledgeable and answered all my questions and concerns! Helped with setting up the vehicle after purchase! Great service!! Thank you!!