Eric Hoffman

Madden

Jul 25, 2026

Google

Konstantin help me , very nice showroom Marko and Eric , big help.

Gary

Jul 25, 2026

Google

Konstantin was good , Marko was really good, Eric was the best , Ritz Carlton experience, best of the best!

Gary Yuan

Jul 25, 2026

Google

Konstantin was good , Marko was really good, Eric was the best , Ritz Carlton experience, best of the best ..

Gary Yuan

Jul 25, 2026

Google

Konstantin was good , Marko great , Eric was the best.

garyyuan79

Jul 25, 2026

DealerRater

Konstantin was good , Marko was really good, Eric was the best , Ritz Carlton experience, best of the best Employees Worked With: Konstantin Chumak, Marko Vukovic

Ankit Patel

Jul 20, 2026

Google

Konstantin Eric Marko ok

Геннадий Шашков

Jul 17, 2026

Google

Konstantin Marko Eric good help , highly recommended.

Robert M.

Apr 13, 2025

DealerRater

Purchased a used 2018 Alfa Romeo Stelvio in 2022. Shortly after purchase I noticed several panels in a different shade black than the other panels. After contacting the Dealer they told me it was cosmetic damage from transport. Later I found out the car had been in two accidents (I have papers that tell me so). One accident on 10-14-2020, the next day it was at the dealership yet this accident is not on the carfax or anywhere else. Again contacted the dealership and the response was the same. The Dealership is deceiving the clients, selling them damaged cars and taking no responsibility. The car has been fixed with used parts from a salvage lot. The VIN tags have been carefully moved to the replaced parts. One door is missing a VIN sticker. This door also is not a door for this year/model Stelvio. The electric connector is not fitting well. The entire passenger side is a different shade of black. The Bumper and headlight have been replaced and I believe the frame is slightly bend. Hence the sunroof not closing correctly and leaves a tiny gap that whistles when you drive. Takes some manual care to close it enough to make it stop. It also stops me from opening a sunroof. Let alone possible water leaks. The dealership ignores all facts. Even after filling a BBB claim. Filed a claim at the Attorney General of Ohio, Ignored it again. Had an Attorney send a demand letter, again ignored. These people do not care about the customer. After the sale you are on your own. I believe strongly that the car was previously owned by an employee of the dealership, he told me this on the phone plus I can place him in a black 2018 Alfa Romeo stelvio. These people are brazen. Ruthless and have no respect for the customer. All they want is the sale, after that you are trash. I have paperwork for the accidents. The latest carfax. DMV History Report. Autocheck report. And citation for a speeding ticket which I presume is the previous owner. As a last note before my purchase the vehicle was a lease vehicle. Both accidents happened while it was leased. When a vehicle is leased damages should be repaired with OEM parts and reported. The dealership fines you for damages done to the vehicle and if it is not repaired accordingly. SO everything done to this vehicle has been a breach of the lease contract.

eric f

Mar 6, 2025

Google

I would give zero stars if I could. Eric Hoffman is the most unresponsive, carefree, lack of client customer service individual I have ever met. My car has been in the shop 8 to 10 times multiple days each time, it has been returned with food in it, it has been used around town without our consent, no matter how much I try to reach them and try to get responses and anything to help, Mr. Hoffman is a no-show. I will give Seth K. The service manager kudos, he at least responds and cares and does what he can. Do not work with them and buy a car there, unless you want to be sad and disappointed. This has been a complete nightmare. ****update below to Mr. Hoffman Who has received numerous videos of the issues with the car and there have been times where the screen has turned black and you are fully aware of that because we brought it in like that. So lets tell the truth. At the end of the day, you wont stand behind a lemon and thats who you guys are. But yet you expect us to pay for something that we dont even get to use. You also failed to address why our car was driven without our consent, and food left in it upon return. That is what I call a top shelf caring business right?

Brandon

Jun 13, 2024

Cars.com

Juan, Chris, Erin and the entire staf went way above and beyond to make me a happy customer! I recommend anyone looking to purchase a vehicle go there!! They are amazing, patience, kind and loyal to absolute customer experience and satisfaction!! 10 of 10!!!