Seth Kinniard

Maryann H.

Apr 2, 2026

Yelp

I know I told Dan ( Sales person ) which vehicle I didn't want and the experience I had over 7 years ago with a dealership and he assured me he would take very good care of me. Dan did just that he played on my emotions by using emotional manipulation and high-pressure tactics. There was also information that should have been disclosed about the vehicle I traded in and the one I purchased. I truly believed in this person as he comes off as your best friend, at the end of the day its all about winning your trust and not being transparent about the vehicle you traded in and the one purchased. with everything going on I should have never let him play on my emotions and should have never purchased the vehicle and lost the one I traded in. Mine was paid off and looked almost brand new ( 2024 ) and did not get what I should have as a trade in value. Then we found out that the 2024 that we purchased from them 2 years prior they never took the taxes off as we are taxed exempt. They took us for almost 4,000. I should have walked away before it got as far as it did , but when you have a great manipulator for a salesman you want to believe they truly care about their customer. Needless to say, they lost a repeat customer and I hope and pray that no one experiences the high pressure I did . Make sure you do your homework and remember they are doing fancy footwork to because its all about commission, not the customer. And Seth in customer service did us very wrong as well , Do not ever take your car their to get it detailed and take care of a few speaks of hair dye. Seth will seriously overcharge you!!! and then be nasty to you!!!

Maryann Bell

Apr 2, 2026

Google

I know I explicitly told Dan ( Sales person ) which vehicle I didn't want because of a previous experience with a salesman yet he played on my emotions by using emotional manipulation and high-pressure tactics. There was also information that was not disclosed during my 6 hour high pressure tactics. I truly believed in this person as he comes across like he is your best friend, at the end of the day it's all about winning your trust and not being transparent about the vehicle you traded in and the one purchased. With everything going on I should have never let him play on my emotions and should have never purchased the vehicle and lost the one I traded in for. mine was paid in full and looked almost brand new (2024) and did not get what I should have as a trade in value. Then found out in the same day that the 2024 we purchased from them 2 years ago, they never took off the taxes as we are taxed exempt. They had all the information they needed for the tax exempt and still took almost 4,000 from us. I should have walked away before it got as far as it did, but when you have a great manipulator for a salesman you want to believe in them. Needless to say they lost a good customer and I hope and pray that no one experiences the high pressure I did, and make sure you do your homework before purchasing anything from this company. And Seth in service did us very wrong as well, Do not ever take your car there to get detailed and take care of a few specks of hair dye...he will seriously over charge!!!! and be nasty about it

Michael

Sep 25, 2025

DealerRater

Dave Kohler at Crown has been a super advisor for me as he always has my bet interest at heart and takes care of he Clints to the fullest.

PBrown6851

Jul 30, 2025

DealerRater

Ken Stuart has taken care of me for more than 15 years and always has been very attentive in finding the exact vehicle for my needs. Hes always helped me when its come to service and other Mercedes-Benz functions that I require in my car.

Nicky B.

Jun 28, 2025

Yelp

my new car was less than one year old. Needed differential repair. Seth the head of service there refused to honor the warranty and wanted me to pay over $10,000 to repair, Had the audacity and arrogance to suggest my new car I purchased from their dealership, which was never out of my possession and had zero sign of any water damage, had been substantially submerged. What a bold face lie. Took my Car to Germain and found out there was a MB issued service bulletin on the known issue and they (Germain) repaired and honored the warranty. Deal with Crown Mercedes of Dublin and Seth/Service at your own risk. Complete crooks and stereotypical of the worst of car dealerships!

nickybb5

Jun 27, 2025

DealerRater

my new car was less than one year old. Needed differential repair. Seth the head of service there refused to honor the warranty and wanted me to pay over $10,000 to repair, Had the audacity and arrogance to suggest my new car I purchased from their dealership, which was never out of my possession and had zero sign of any water damage, had been substantially submerged. What a bold face lie. Took my Car to Germain and found out there was a MB issued service bulletin on the known issue and they (Germain) repaired and honored the warranty. Deal with Crown Mercedes of Dublin and Seth/Service at your own risk. Complete crooks and stereotypical of the worst of car dealerships!

Nicky B.

Jun 27, 2025

Yelp

my new car was less than one year old. Needed differential repair. Seth the head of service there refused to honor the warranty and wanted me to pay over $10,000 to repair, Had the audacity and arrogance to suggest my new car I purchased from their dealership, which was never out of my possession and had zero sign of any water damage, had been substantially submerged. What a bold face lie. Took my Car to Germain and found out there was a MB issued service bulletin on the known issue and they (Germain) repaired and honored the warranty. Deal with Crown Mercedes of Dublin and Seth/Service at your own risk. Complete crooks and stereotypical of the worst of car dealerships!

ERK

May 2, 2025

DealerRater

Service dept. , service mgr, Clayton Burke, provided professional and customer focused service. First class operation. I trust what they do explicitly.

SR

Jan 2, 2025

DealerRater

The worst ever. !!!Unprofessionals, rude and disrespectful. Do not go there. Not recommended them at all.

DIana Dockman

Dec 20, 2023

Google

Shen always does a professional job for us! We went in for a B service and everything was performed with knowledge, professionalism and honesty. Crown Mercedes has been my go to for over 25 years, I cant say enough good things about them! From Seth in management to Shen who is my service advisor , they are the best! Addition: just had two cars serviced. Shen is so knowledgable and professional, I am very pleased with the service!