Frank Caporicci

Fry

Sep 23, 2026

Google

I had an exceptional experience at Crown Mercedes-Benz, and I have to give special recognition to Donald Shelton and Frank Caporicci, the Service Director. What stood out to me most was the genuine, old school approach to customer service. In an industry where things can sometimes feel transactional, Donald and Frank made the experience feel personal. They took the time to listen, communicate clearly, and make sure I felt taken care of from beginning to end. Donald was outstanding knowledgeable, personable, and attentive to every detail. He kept me informed throughout the process and made sure everything was handled properly. Frank also went above and beyond to ensure that the service experience met the standard you would expect from a premium Mercedes-Benz dealership. There was a level of professionalism, pride, and personal attention here that you don’t come across as often anymore. It reminded me of the old school way of doing business build relationships, stand behind your work, take care of your customers, and make sure they leave feeling valued. That kind of service is what builds long term customers, and Crown Mercedes absolutely delivered. Donald and Frank are a credit to the organization, and their commitment to taking care of customers really shows. Thank you to the entire Crown Mercedes-Benz team for an outstanding experience. I wouldn’t hesitate to recommend Crown to anyone who appreciates great vehicles, but more importantly, great people and exceptional service.

Weber, M&P

Jun 6, 2026

DealerRater

RICHARD WEBB/FRANK CAPORICCI OUR FIRST SERVICE B on 2024 MB GLE350 purchased new from Crown MB was EXCELLENT! Very pleased customers since 2008, have purchased 9 new Mercedes Benz from Crown Mercedes Benz in Pinellas Park, FL.

shereef

Feb 24, 2026

DealerRater

Known Frank for years, always courteous and helpful. Reach out to him for your next Mercedes-Benz purchase or lease

Allan Sosslau

Feb 17, 2026

Cars.com

Don Shelton was fantastic in his service to me in every way. He had everything arranged and kept me informed.

Peter Vetere

Nov 28, 2025

Google

Once again I have a service need it's always resolved with expertise by the Crown A Team! It's always a pleasure to bring my Mercedes SUV to Crown Mercedes. Donald Shelton my Service Advisor & Frank Caporicci the Service Director are a great team. I'm am always treated right by Bruno Onetti also. When your buying New or Certified pre-owned make sure you ask for Mark Israel the Finance Director he makes sure you get the very best options and services especially for extended Warranties. Omar Rodriguez is the Sales Pro here also!I know it has helped me tremendously over the past 21 years!! You feel like family here always.Trust me don't go anywhere else when buying or Servicing a Mercedes. Peter V.

albert vasquez

Nov 25, 2025

Google

Had a superior experience with Frank! I have been a long term MB customer for many years, and Frank has been the best!!

carol farfalla

Oct 24, 2025

Google

Frank Caporicci was extremely helpful and curtious. We will definately be back for all our service needs!

Takira Robinson

Sep 29, 2025

Google

They are not a good representation of Mercedes . Poor management and not good communication skills . They have rats and allow them to ruin People cars and do not like to take responsibility stating Acts of God for when they mess up Frank Capicio is a nasty individual and you do not want to work with him .

Monique Bowdry

Sep 29, 2025

Google

Pease do not patronize this establishment. Frank Capricio allowed rodents in a vehicle and is refusing to take ownership or service the vehicle. The car was dropped off in pristine condition and he stated rodents getting into it was, an act of God. To my knowledge, acts of God include natural disasters not rodents getting into vehicles. Such incidents can be controlled by an exterminator.

Michelle Brown

Sep 29, 2025

Google

Please Avoid this dealership my friend dropped her car off and went to pick it up and RATS HAD EATEN her INTERIOR & SHIT ON THE SEATS Frank Capricio Director OF THE SERVICE DEPARTMENT told her It was an act of God that this happen he didnt try to correct or compensate her this happen At Merceds Dealership on there property please avoid this dealership Frank is very unprofessional