Michael Medes

2018 MERCEDES-BENZ GLC 300 Owner

Jan 18, 2025

Carfax

I ALWAYS receive the BEST service at CrownEuro. From my Advisor Don S., Michael the guy that handled getting me a Loaner Car...to the girl at the cashier desk when I picked up my car. Other than having to pay the bill...the entire process was GREAT!!!

Rafael E.

Feb 13, 2024

Yelp

Unfortunate Service Experience. On 2/10/24 I made an appointment to repair or replace a tire (with a screw) I purchased from them (still under warranty) a few months earlier with a service that I paid over $6k. We were promised then by the salesman that any issues with the tire under warranty would be fully covered by the dealership. However, on my recent visit - Michael who was very rude with me from the onset of my visit: he was upset that I stood outside by my vehicle waiting for a tech like the customer before me did, he was upset when he questioned whether or not I made an appointment, accused me of lying because he could not find my appointment, with a chip on his shoulder he questioned the types of tires and where I bought them from. When he saw in his computer I bought them from the dealership and they were under warranty, he immediately said we need to replace the tire and it would cost me money even though it was under warranty AND BEFORE HE EVEN LOOKED AT THE TIRE! Later, after about 30-45 min he approached me in the waiting area and demanded payment to simply mount the tire. I told him how we were told there would be no cost to us. He would not listen. Nor could we speak with any manager. We are repeat Mercedes-Benz (MB) customers who have purchased four MB vehicles in 10 years. We are MB brand loyal customers. We have spent a lot in multiple services over the years and I am very upset with how I was treated, how Michael spoke to me, and how the service department was not living up to their previous word. I expect more from a Mercedes Benz luxury car dealership and will now reconsider making any future purchases from the brand and especially this Crown-owned dealership that does not fulfill the promises made to customers over a trivial fee. I will pass this experience on to MB as well.

2006 MERCEDES-BENZ S500 Owner

Jun 11, 2023

Carfax

Michael communicated well and gave accurate estimates for the work involved. My car was ready when expected. Overall it was a pleasant experience. Could have run my car through the car wash though.

T M.

Jan 18, 2023

Yelp

I've only been going to Crown Euro Cars, Mercedes-Benz, for less than a year since I moved to St. Pete.. I used to go to a dealer in Tampa who treated me well. I decided to try Crown Euro Cars due to the bad service I continued to receive when I transferred to the Clearwater Benz Dealer from Tampa. Let me tell you, what a big difference! The Service Advisor who took care of me. Michael Giordano, has provided the best service I have gotten from any Dealership I've ever been to. He went above and beyond from setting up the appointment, ensuring I didn't worry about getting a ride while my car was in service, top notch communication, and very professional and detailed. I wanted to give him a tip but I was told they didn't accept tips. Well, great job Crown Euro Cars for having the best SA in your team. I will make sure to post this review on other platforms as he deserves to be recognized. Thanks Michael, in case you see this. Your help is very much appreciated. Tony M.