Joe Gruen

shkt_knight

Nov 18, 2023

DealerRater

My daughter, a first time buyer purchased a BMW 330i. After 3 weeks of having the car the coolant light came on. We made contact with the service Dept., brought the car in, they didn’t give her a loaner vehicle or anything. After having the car for 2 weeks and us having to continuously call, it was finally determined that the vehicle had 3,000 dollars worth of repairs. Service advisor told us that the car had overheated in the pass and that it will continue to have issues. They wanted her to pay for the repairs, i mad a huge issue and continued to call until we had some kind of justice. They covered the cost now here again they’ve had her car for again 2 weeks and now they’re saying the repairs a 900 dollars. Service advisor was adamant about they dealer should just buy the car back due to the damages that was done upon her buying buying it. They’ve been giving us the run, passing us from one person to another. Can’t talk to anyone in person no response to emails. I went to 3 dealerships looking for Crawford Atkins and Joe Green they’ve been dodging us. At this point my daughter doesn’t want the car, because it’s a lemon. Both times she was stranded at 5:30 in the morning in her sheriff uniform. They basic guarantee that they conduct a 101 inspection which is false advertising, because gas it had been done those issues would’ve been found upon putting it out for sale. Finally they came back with 2 options she pays for the cost of repair or they buy the car back for less than she purchased it. Both are unfair, because the vehicle obviously had preexisting issues!! She should not have to be responsible for anything. She saved 4,000 down for a payment for a car that she thought would be reliable. They get your money and don’t car anything about you after that!! We are still trying to talk to someone as her car is still there, no resolution, no loaner vehicle or anything. This is unsatisfactory service

alwazagator

Feb 28, 2023

DealerRater

I have had my volvo for three years. I have allowed no other service department to provide service other than capital euro cars. Money is not a problem. Whatever they recomended for my car I would make sure it is done. There 4 point inspection is horrible. They have never checked my tires or if they have never reported it to me. I had to replace all four tires. Although i know eventually the tires need to be replaced i was looking to the service team to let me know about my tires. I look to them to tell me what is going on with my car and they have not. .I honestly dont believe that the service department changed my oil the last time my car was there for maintenance. My oil still says 100% after 10000 miles. They always forget to top of fluids. Three weeks after completing the service on my car my windshield wiper fluid is empty. They offer a free car wash and vacum but only vacum the front of the vehchle. I leave messages for both service rep and manager and do not receive a call back. Although, I only have tried to call 4 times over the last 4 months with these issues and no call back. Therefore, I will be taking my business were it is appreciated and i can trust the service department. I need good services I can trust and depend on.