Crystal Hamlin

Thelma E.

May 29, 2026

Yelp

EVERYTHING. Especially management, finance and service department, 'ie' Crystal, Tre, Richie and Major. Werner Hyundai.

Nela

Apr 4, 2026

Google

I brought my car in for an oil change and tire rotation, but based on what I personally observed, the tire rotation was not done. I watched the service through the customer viewing window where the service area is visible. I saw the oil change being performed, but I did not see the tires get rotated. The car went in, the oil was changed, and the car came back out without the tires ever being touched. I immediately raised this with the advisor, Crystal, who said she was an advisor manager. She insisted everything had been done properly. I explained that I had watched the service myself and the tire rotation was not performed. She left to check and later returned claiming she had confirmed on video that it was done. When I asked to see the video, another employee said there was no video. At that point, I felt I was being misled. I insisted on receiving the tire rotation I paid for, but then was told I would have to wait another 1.5 to 2 hours while they checked whether it had been done. I declined because I had already watched the service myself. This was especially concerning because I previously had another service visit here that also left me questioning whether all paid work had actually been completed. Based on my experience, I would strongly encourage others to watch carefully and verify that the services they pay for are actually performed. No one followed up with me afterward. Will never ever purchase from there again.

Justin Adams

Apr 1, 2026

Google

I’m extremely disappointed to be writing this, especially because I previously left a positive review for this service department. Initially, my experience was great. Hyundai approved my engine replacement, which I truly appreciated. However, everything that followed has been a complete breakdown in communication, accountability, and honesty. After my engine was replaced, I noticed an oil leak during my first visit back. I brought the vehicle in and was told there was no leak, just leftover oil from the repair that hadn’t been cleaned properly. I trusted that explanation. When the issue persisted, I returned again and asked them to thoroughly check for a leak. This time, they confirmed there was one and quoted me $638 to replace oil lines and gaskets. I informed them that I have an extended warranty and that this repair should likely be covered. From that point on, I have been consistently ignored. I left multiple voicemails for my service advisor (Tre) with no response. I spoke in person with another staff member (Crystal), who assured me my warranty information would be passed along so a claim could be started. Days later, I was told they were “waiting on the warranty company.” Out of concern, I contacted the warranty company myself, only to find out that no claim had ever been submitted. I continued calling over the course of the next week, leaving voicemails and following up multiple times. At one point, I was told a manager would call me back within two hours. That call never came. Multiple follow-ups later, I still have not received a single return call or any real update. At this point, I no longer trust what I’m being told. I have been patient, respectful, and proactive, and in return I’ve been ignored and misled. What makes this even more frustrating is that I publicly praised this service department not long ago. Unfortunately, my experience since then has been the complete opposite. If you’re considering bringing your vehicle here, be aware that once an issue becomes even slightly complicated, communication may stop entirely. Updated on Tuesday , March 31st ________________________ What an experience! I know I may have been annoying, but no one has ever made me feel this way. My car’s engine just went out , and it happened to be under warranty, so you replaced it at no additional cost. Thank you, Tre, and your team for all the help and for answering my questions. You are amazing.

Heidi Wieland

Mar 14, 2026

Google

Crystal Hamlin has been taking excellent care of me. She helped me with one of our other vehicles and then we went and bought a brand new one from there as well. I appreciate her customer service.

2022 KIA SORENTO SX PRESTIGE Owner

Mar 13, 2026

Carfax

Crystal, Michael and Ian made my experience top notch!!

Heidi Wieland

Mar 11, 2026

Google

Crystal Hamlin has been taking excellent care of me. She helped me with one of our other vehicles and then we went and bought a brand new one from there as well. I appreciate her customer service.

Chuck Browning

Sep 4, 2025

Google

Crystal Hamlin is always my go-to person there. Quick to respond to emails or calls, keeps me involved, gets my work done in a timely fashion. Always helpful.

carl mahler

Sep 2, 2025

Google

Crystal Hamlin very clearly communicates,takes time to explain and is exceptionally knowledgeable.

2011 HYUNDAI GENESIS 4.6L Owner

Aug 30, 2025

Carfax

Crystal HamlINTEREST explained.problems clearly and.concisely. She is expert in her knowledge

Dernis Suarez

Aug 27, 2025

Google

The visit was great and Crystal Hamlin kept me in contact the whole time.