Crystal Hamlin

Cole Suggs

Nov 4, 2026

Google

Horrible experience with the service department at Werner Hyundai. Completely unresponsive and unhelpful from start to finish. Calls and messages go ignored for days, no updates on status, and zero follow-through. The entire service process felt disorganized and dismissive of the customer.<br>Crystal was by far the worst. Rude, unprofessional, and completely uninterested in resolving anything. She made the whole situation worse with her attitude and lack of communication. Avoid dealing with her if possible.<br>Would not recommend their service department. Take your business elsewhere if you value your time and want actual help.

Emily Benton

Sep 15, 2026

Google

If you’re looking for GREAT customer service, Werner Hyundai is apparently the place to go! Nothing says “we value our customers” quite like taking over TWO MONTHS to diagnose an issue with their vehicle, handing them a loaner, and then having Crystal Hamlin threaten to report that same loaner as STOLEN—followed by the professional customer-service move of simply hanging up on them. Because clearly, when a customer is frustrated after waiting two months for their car to be diagnosed, the appropriate response is threats and a dial tone. Truly an impressive level of incompetence and customer service. Five stars for the audacity. Zero stars for the actual service.

Tiffany Neumans

Aug 17, 2026

Google

The service department is extremely unprofessional. The service manager Crystal told me if I was so unhappy with their service I was welcome to take my truck to the Valdosta location from now. I don't think complaining about a 5 hour oil change should allow that kind of rude and disrespectful behavior towards customers. I will never buy from Werner again, just so I am not stuck with their service department.

Thelma E.

May 29, 2026

Yelp

EVERYTHING. Especially management, finance and service department, 'ie' Crystal, Tre, Richie and Major. Werner Hyundai.

Alyssa Emenheiser

May 16, 2026

Google

I usually don’t leave bad reviews because I understand how difficult the service industry can be. However, my patience after 8 months of an unresolved warranty claim, absolute lack of communication from the service department, and complete disregard and lack of consideration for my time has completely withered away. I can’t tell you how many times I have tried to get ahold of any human at this department to get a warranty claim scheduled for service because you better believe they won’t be following up or making progress on their own initiative. Apparently Tre is the only employee at Werner Hyundai who has authorization to file, track, and relay any information whatsoever about Genesis warranty claims. Which isn’t a problem.. except the fact the Tre hardly exists. You cannot get this man to answer at any hour of any given day of the week. I’ll save you the pain of my 8 month experience, hours of waiting on hold, transfers to service managers and dealership employees only for no one to ever pick up the phone, voicemails with not a soul to call me back. I finally get a call from Crystal about scheduling my warranty appointment in April of 2026. We get the appointment scheduled for May 15, 2026. Since I’m driving from several hours away, I have to take days off work to come to this dealership, which is not a problem. I call ahead several times the week before and the week of to confirm my appointment. Even text confirmation. I take a day off work, drive to the dealership and drop my car off 2 days in advance for my warranty appointment since they did not have an estimated start and completion time on May 15th and the warranty servicer could show up to complete the work at any given time throughout the day because it is through a 3rd party company. Which by the way I’ve called this 3rd party company myself to try and get an update. The warranty claim was approved back in fall of 2025. Desperately, I attempted scheduling the warranty appointment myself and of course it can only be scheduled by the dealership but it was worth a try. So.. anyway.. no problem, I drop my vehicle off early. What do you know the 15th comes and goes, no notice, no update, no response on the status of my vehicle. Saturday morning comes, I spent hours calling and calling trying to get an update from anything that breathes, I’m placed on hold, I’m transferred to Tre several times because he’s the only one who can answer any questions apparently, and I finally get a text from Tre that my vehicle can be picked up but the warranty service needs to be rescheduled……………. you have got to be absolutely joking me……………….. Who runs this dealership?!!!?!! You really can’t make this up.

Nela

Apr 4, 2026

Google

I brought my car in for an oil change and tire rotation, but based on what I personally observed, the tire rotation was not done. I watched the service through the customer viewing window where the service area is visible. I saw the oil change being performed, but I did not see the tires get rotated. The car went in, the oil was changed, and the car came back out without the tires ever being touched. I immediately raised this with the advisor, Crystal, who said she was an advisor manager. She insisted everything had been done properly. I explained that I had watched the service myself and the tire rotation was not performed. She left to check and later returned claiming she had confirmed on video that it was done. When I asked to see the video, another employee said there was no video. At that point, I felt I was being misled. I insisted on receiving the tire rotation I paid for, but then was told I would have to wait another 1.5 to 2 hours while they checked whether it had been done. I declined because I had already watched the service myself. This was especially concerning because I previously had another service visit here that also left me questioning whether all paid work had actually been completed. Based on my experience, I would strongly encourage others to watch carefully and verify that the services they pay for are actually performed. No one followed up with me afterward. Will never ever purchase from there again.

Justin Adams

Mar 31, 2026

Google

I’m extremely disappointed to be writing this, especially because I previously left a positive review for this service department. Initially, my experience was great. Hyundai approved my engine replacement, which I truly appreciated. However, everything that followed has been a complete breakdown in communication, accountability, and honesty. After my engine was replaced, I noticed an oil leak during my first visit back. I brought the vehicle in and was told there was no leak, just leftover oil from the repair that hadn’t been cleaned properly. I trusted that explanation. When the issue persisted, I returned again and asked them to thoroughly check for a leak. This time, they confirmed there was one and quoted me $638 to replace oil lines and gaskets. I informed them that I have an extended warranty and that this repair should likely be covered. From that point on, I have been consistently ignored. I left multiple voicemails for my service advisor (Tre) with no response. I spoke in person with another staff member (Crystal), who assured me my warranty information would be passed along so a claim could be started. Days later, I was told they were “waiting on the warranty company.” Out of concern, I contacted the warranty company myself, only to find out that no claim had ever been submitted. I continued calling over the course of the next week, leaving voicemails and following up multiple times. At one point, I was told a manager would call me back within two hours. That call never came. Multiple follow-ups later, I still have not received a single return call or any real update. At this point, I no longer trust what I’m being told. I have been patient, respectful, and proactive, and in return I’ve been ignored and misled. What makes this even more frustrating is that I publicly praised this service department not long ago. Unfortunately, my experience since then has been the complete opposite. If you’re considering bringing your vehicle here, be aware that once an issue becomes even slightly complicated, communication may stop entirely. Updated on Tuesday , March 31st ________________________ What an experience! I know I may have been annoying, but no one has ever made me feel this way. My car’s engine just went out , and it happened to be under warranty, so you replaced it at no additional cost. Thank you, Tre, and your team for all the help and for answering my questions. You are amazing.

Heidi Wieland

Mar 14, 2026

Google

Crystal Hamlin has been taking excellent care of me. She helped me with one of our other vehicles and then we went and bought a brand new one from there as well. I appreciate her customer service.

2022 KIA SORENTO SX PRESTIGE Owner

Mar 13, 2026

Carfax

Crystal, Michael and Ian made my experience top notch!!

Heidi Wieland

Mar 11, 2026

Google

Crystal Hamlin has been taking excellent care of me. She helped me with one of our other vehicles and then we went and bought a brand new one from there as well. I appreciate her customer service.