Dee Langley

Vinny V.

Aug 29, 2026

Yelp

I followed Werner Hyundai's instructions and am now being penalized for doing so. Last year, I brought my vehicle to Werner Hyundai regarding peeling paint covered by Hyundai's Z05 extended paint warranty. A Werner employee told me they did not handle the paint work there and instructed me to go to 850 Auto. I did exactly that. In fact, I went to 850 Auto multiple times because they needed to retake the photographs for the claim. I was specifically assured that I had complied with the warranty deadline because I brought the vehicle in and had the photographs taken. I was told, essentially, that as long as I had brought it in before the deadline, I was covered, but that the actual repair could take a long time because there were so many claims. I then spent the better part of a year waiting and repeatedly trying to get updates. When I finally reached someone at 850 Auto about getting the paint work completed, 850 Auto sent me back to Werner Hyundai. Werner took yet another set of photographs -- the third set in total -- and Dylan Fudge told me I would hear back regarding the warranty. I never received that promised call. After I explained this entire history to Werner's warranty manager, Dee, I was told that I am now supposedly too late for warranty coverage and that the best they can do is treat the repair as "goodwill." I found their tone dismissive and unhelpful, particularly after I explained that I had followed Werner's instructions and had been trying to resolve this for a year now. Even more frustrating, I was told that 850 Auto is not an authorized body shop. Then why did Werner Hyundai send me there in the first place? I did not independently choose 850 Auto. I went there because Werner Hyundai instructed me to go there. I followed the instructions I was given, had photographs taken multiple times, repeatedly sought updates, and relied on the assurance that I had met the deadline. Now, after all of that, I'm being treated as though I simply showed up late and Werner is doing me a favor by considering "goodwill" assistance. My experience has involved being sent back and forth, repeated photographs, promised callbacks that never came, conflicting information, and an enormous amount of unnecessary effort just to obtain the paint repair I originally approached Werner about before the deadline. I have escalated the matter and retained documentation of my attempts to resolve it. I will update this review if Werner Hyundai ultimately resolves the situation appropriately.

Vinny

Aug 28, 2026

Edmunds

I'm being penalized for following Werner Hyundai's own instructions Last year, I brought my vehicle to Werner Hyundai regarding peeling paint covered by Hyundai's Z05 extended paint warranty. A Werner employee told me they did not handle the paint work there and instructed me to go to 850 Auto. I did exactly that. In fact, I went to 850 Auto multiple times because they needed to retake the photographs for the claim. I was specifically assured that I had complied with the warranty deadline because I brought the vehicle in and had the photographs taken. I was told, essentially, that as long as I had brought it in before the deadline, I was covered, but that the actual repair could take a long time because there were so many claims. I then spent the better part of a year waiting and repeatedly trying to get updates. When I finally reached someone at 850 Auto about getting the paint work completed, 850 Auto sent me back to Werner Hyundai. Werner took yet another set of photographs — the third set in total — and Dylan Fudge told me I would hear back regarding the warranty. I never received that promised call. After I explained this entire history to Werner's warranty manager, Dee, I was told that I am now supposedly too late for warranty coverage and that the best they can do is treat the repair as "goodwill." I found their tone dismissive and unhelpful, particularly after I explained that I had followed Werner’s instructions and had been trying to resolve this for a year now. Even more frustrating, I was told that 850 Auto is not an authorized body shop. Then why did Werner Hyundai send me there in the first place? I did not independently choose 850 Auto. I went there because Werner Hyundai instructed me to go there. I followed the instructions I was given, had photographs taken multiple times, repeatedly sought updates, and relied on the assurance that I had met the deadline. Now, after all of that, I'm being treated as though I simply showed up late and Werner is doing me a favor by considering "goodwill" assistance. My experience has involved being sent back and forth, repeated photographs, promised callbacks that never came, conflicting information, and an enormous amount of unnecessary effort just to obtain the paint repair I originally approached Werner about before the deadline. I have escalated the matter and retained documentation of my attempts to resolve it. I will update this review if Werner Hyundai ultimately resolves the situation appropriately.

Vinny

Aug 29, 2026

DealerRater

I followed Werner Hyundai's instructions and am now being penalized for doing so. Last year, I brought my vehicle to Werner Hyundai regarding peeling paint covered by Hyundai's Z05 extended paint warranty. A Werner employee told me they did not handle the paint work there and instructed me to go to 850 Auto. I did exactly that. In fact, I went to 850 Auto multiple times because they needed to retake the photographs for the claim. I was specifically assured that I had complied with the warranty deadline because I brought the vehicle in and had the photographs taken. I was told, essentially, that as long as I had brought it in before the deadline, I was covered, but that the actual repair could take a long time because there were so many claims. I then spent the better part of a year waiting and repeatedly trying to get updates. When I finally reached someone at 850 Auto about getting the paint work completed, 850 Auto sent me back to Werner Hyundai. Werner took yet another set of photographs — the third set in total — and Dylan Fudge told me I would hear back regarding the warranty. I never received that promised call. After I explained this entire history to Werner's warranty manager, Dee, I was told that I am now supposedly too late for warranty coverage and that the best they can do is treat the repair as "goodwill." I found their tone dismissive and unhelpful, particularly after I explained that I had followed Werner’s instructions and had been trying to resolve this for a year now. Even more frustrating, I was told that 850 Auto is not an authorized body shop. Then why did Werner Hyundai send me there in the first place? I did not independently choose 850 Auto. I went there because Werner Hyundai instructed me to go there. I followed the instructions I was given, had photographs taken multiple times, repeatedly sought updates, and relied on the assurance that I had met the deadline. Now, after all of that, I'm being treated as though I simply showed up late and Werner is doing me a favor by considering "goodwill" assistance. My experience has involved being sent back and forth, repeated photographs, promised callbacks that never came, conflicting information, and an enormous amount of unnecessary effort just to obtain the paint repair I originally approached Werner about before the deadline. I have escalated the matter and retained documentation of my attempts to resolve it. I will update this review if Werner Hyundai ultimately resolves the situation appropriately. Employees Worked With: Phil Holland, Dee Langley

Dawn Kennedy

Jul 9, 2026

Google

Amazing experience, I was given a fair price for an amazing vehicle which I love, best part of my experience was the sales person who helped us, she didn’t make us feel pressured at all and was very knowledgeable, answered all our questions and honestly knew what we wanted, I believe her name was Delicia Langley.

Gabriel

Jun 16, 2026

Cars.com

Hyundai will act nice when you buy but when you need service be prepared to be screwed. They will make you wait 4 hrs for an oil change when you are the first customer in line at 8am. They will say they did work that wasn't done then leave you to find out about it and have to bring it back days later to wait another 4 hrs doing the work they told you was already done.

Gabriel

Jun 16, 2026

Cars.com

Hyundai will act nice when you buy but when you need service be prepared to be screwed. They will make you wait 4 hrs for an oil change when you are the first customer in line at 8am. They will say they did work that wasnt done then leave you to find out about it and have to bring it back days later to wait another 4 hrs doing the work they told you was already done. Everytime I've been here it has been an issue. And I've been here 6 times with a brand new Hyundai Sante Fe. I will never recommend Hyundai to anyone ever. I will never buy or even rent a Hyundai again. Just horrible service. If I could go back in time id have bought a Kia or Toyota.

Jack Zilis

May 11, 2026

Google

I had a piece of molding that was coming off my door. Not sure of her first name but D Langley in the warranty dept called me immediately and told me the part was covered and to go by the service department and ask for Richie. I was skeptical that there could be a breakdown in communication but I did as she said. I pulled up and ask for Richie and started to tell him my story be he knew who I was and not only that he had the part replaced and I was on my way in 30 minutes. Ive never had service that good before. Thanks so much !!!

Lena Stover

Mar 24, 2026

Google

Delicia Langley was very helpful in the purchase of my Hyundai Venue.

Scott Davis

Mar 16, 2026

Google

Delicia Langley was very pleasant, knowledgeable, and easy to work with. She made our buying experience easy and enjoyable. She definitely earned our future business and I will be recommend her to my friends who may be in the market for a new vehicle. From sales to the Finance Person Major everyone at Werner Hyundai were great.👍

Scott Davis

Mar 16, 2026

Google

Delicia Langley was very pleasant, knowledgeable, and easy to work with. She made our buying experience easy and enjoyable. She definitely earned our future business and I will be recommend her to my friends who may be in the market for a new vehicle. From sales to the Finance Person Major everyone at Werner Hyundai were great.