Dylan Fudge

2023 GENESIS GV80 BASE/ADVANCED/ADVANC Owner

Sep 6, 2026

Carfax

Dylan Fudge handled my visit very professionally and was congenial as well. He kept me informed and patiently explained things I didn't understand.

Samantha Connolly

Sep 4, 2026

Google

Exceptional service from Dylan Fudge and the Werner Hyundai service team! My daughter is an FSU student and the check-engine light came on in her 2024 Hyundai Kona right before Labor Day weekend. Since I'm several hours away, I was understandably concerned, especially after having the code checked and learning the vehicle had a cylinder misfire. I finally connected with Dylan in Service at 2:30 on a Friday afternoon heading into Labor Day weekend. I fully expected to be told that they couldn't get her in until the following week. Instead, Dylan simply said, “Tell her to bring it in.” My daughter headed straight to the dealership, and when she arrived, they were already expecting her and knew why she was coming in. They got the Kona in, diagnosed the issue, completed the repair, and had her back on the road in about an hour. As a parent with a daughter away at college, that level of service means more than I can express. Dylan didn't give us the runaround or make us wait days for an appointment. He recognized the situation, made room for her late on a Friday afternoon, and made sure she was taken care of. A huge thank you to Dylan and the Werner Hyundai team for taking such great care of my daughter. This is what exceptional customer service looks like. Five stars without hesitation! ❤️

Vinny V.

Aug 29, 2026

Yelp

I followed Werner Hyundai's instructions and am now being penalized for doing so. Last year, I brought my vehicle to Werner Hyundai regarding peeling paint covered by Hyundai's Z05 extended paint warranty. A Werner employee told me they did not handle the paint work there and instructed me to go to 850 Auto. I did exactly that. In fact, I went to 850 Auto multiple times because they needed to retake the photographs for the claim. I was specifically assured that I had complied with the warranty deadline because I brought the vehicle in and had the photographs taken. I was told, essentially, that as long as I had brought it in before the deadline, I was covered, but that the actual repair could take a long time because there were so many claims. I then spent the better part of a year waiting and repeatedly trying to get updates. When I finally reached someone at 850 Auto about getting the paint work completed, 850 Auto sent me back to Werner Hyundai. Werner took yet another set of photographs -- the third set in total -- and Dylan Fudge told me I would hear back regarding the warranty. I never received that promised call. After I explained this entire history to Werner's warranty manager, Dee, I was told that I am now supposedly too late for warranty coverage and that the best they can do is treat the repair as "goodwill." I found their tone dismissive and unhelpful, particularly after I explained that I had followed Werner's instructions and had been trying to resolve this for a year now. Even more frustrating, I was told that 850 Auto is not an authorized body shop. Then why did Werner Hyundai send me there in the first place? I did not independently choose 850 Auto. I went there because Werner Hyundai instructed me to go there. I followed the instructions I was given, had photographs taken multiple times, repeatedly sought updates, and relied on the assurance that I had met the deadline. Now, after all of that, I'm being treated as though I simply showed up late and Werner is doing me a favor by considering "goodwill" assistance. My experience has involved being sent back and forth, repeated photographs, promised callbacks that never came, conflicting information, and an enormous amount of unnecessary effort just to obtain the paint repair I originally approached Werner about before the deadline. I have escalated the matter and retained documentation of my attempts to resolve it. I will update this review if Werner Hyundai ultimately resolves the situation appropriately.

Vinny

Aug 28, 2026

Edmunds

I'm being penalized for following Werner Hyundai's own instructions Last year, I brought my vehicle to Werner Hyundai regarding peeling paint covered by Hyundai's Z05 extended paint warranty. A Werner employee told me they did not handle the paint work there and instructed me to go to 850 Auto. I did exactly that. In fact, I went to 850 Auto multiple times because they needed to retake the photographs for the claim. I was specifically assured that I had complied with the warranty deadline because I brought the vehicle in and had the photographs taken. I was told, essentially, that as long as I had brought it in before the deadline, I was covered, but that the actual repair could take a long time because there were so many claims. I then spent the better part of a year waiting and repeatedly trying to get updates. When I finally reached someone at 850 Auto about getting the paint work completed, 850 Auto sent me back to Werner Hyundai. Werner took yet another set of photographs — the third set in total — and Dylan Fudge told me I would hear back regarding the warranty. I never received that promised call. After I explained this entire history to Werner's warranty manager, Dee, I was told that I am now supposedly too late for warranty coverage and that the best they can do is treat the repair as "goodwill." I found their tone dismissive and unhelpful, particularly after I explained that I had followed Werner’s instructions and had been trying to resolve this for a year now. Even more frustrating, I was told that 850 Auto is not an authorized body shop. Then why did Werner Hyundai send me there in the first place? I did not independently choose 850 Auto. I went there because Werner Hyundai instructed me to go there. I followed the instructions I was given, had photographs taken multiple times, repeatedly sought updates, and relied on the assurance that I had met the deadline. Now, after all of that, I'm being treated as though I simply showed up late and Werner is doing me a favor by considering "goodwill" assistance. My experience has involved being sent back and forth, repeated photographs, promised callbacks that never came, conflicting information, and an enormous amount of unnecessary effort just to obtain the paint repair I originally approached Werner about before the deadline. I have escalated the matter and retained documentation of my attempts to resolve it. I will update this review if Werner Hyundai ultimately resolves the situation appropriately.

Vinny

Aug 28, 2026

DealerRater

I followed Werner Hyundai's instructions and am now being penalized for doing so. Last year, I brought my vehicle to Werner Hyundai regarding peeling paint covered by Hyundai's Z05 extended paint warranty. A Werner employee told me they did not handle the paint work there and instructed me to go to 850 Auto. I did exactly that. In fact, I went to 850 Auto multiple times because they needed to retake the photographs for the claim. I was specifically assured that I had complied with the warranty deadline because I brought the vehicle in and had the photographs taken. I was told, essentially, that as long as I had brought it in before the deadline, I was covered, but that the actual repair could take a long time because there were so many claims. I then spent the better part of a year waiting and repeatedly trying to get updates. When I finally reached someone at 850 Auto about getting the paint work completed, 850 Auto sent me back to Werner Hyundai. Werner took yet another set of photographs — the third set in total — and Dylan Fudge told me I would hear back regarding the warranty. I never received that promised call. After I explained this entire history to Werner's warranty manager, Dee, I was told that I am now supposedly too late for warranty coverage and that the best they can do is treat the repair as "goodwill." I found their tone dismissive and unhelpful, particularly after I explained that I had followed Werner’s instructions and had been trying to resolve this for a year now. Even more frustrating, I was told that 850 Auto is not an authorized body shop. Then why did Werner Hyundai send me there in the first place? I did not independently choose 850 Auto. I went there because Werner Hyundai instructed me to go there. I followed the instructions I was given, had photographs taken multiple times, repeatedly sought updates, and relied on the assurance that I had met the deadline. Now, after all of that, I'm being treated as though I simply showed up late and Werner is doing me a favor by considering "goodwill" assistance. My experience has involved being sent back and forth, repeated photographs, promised callbacks that never came, conflicting information, and an enormous amount of unnecessary effort just to obtain the paint repair I originally approached Werner about before the deadline. I have escalated the matter and retained documentation of my attempts to resolve it. I will update this review if Werner Hyundai ultimately resolves the situation appropriately. Employees Worked With: Phil Holland, Dee Langley

2021 GENESIS GV80 BASE/ADVANCED/ADVANC Owner

Aug 23, 2026

Carfax

Our recent service appointment was excellent. We really appreciated Dylan Fudge and his attention to detail with regard to what was needed for our SUV. He explained everything that needed to be done very well. He also made arrangements for us to get a rental from Enterprise to drive back to Panama City. Most importantly, he gave us his cell phone number so that we could stay in touch throughout the entire process.

Rhonda Potter

Jul 20, 2026

Google

Dylan Fudge was a pleasure to work with! He listened to my concerns, remained professional, and demonstrated excellent customer service.

Tara Hayes

Jul 14, 2026

Google

Dylan Fudge was very knowledgeable. He took the extra steps to assist me with my vehicle. Thank you Dylan for you dedication to your customers

Ina Miley

Jun 10, 2026

Google

Dylan Fudge was the young man that was helping me get sign in. H e was very good and new his job well.

Phyllis Kaiser

May 27, 2026

Google

This was my first service visit with my Kona and I wasn’t sure of the process. Dylan Fudge greeted me, answered all my questions and personally drove my car to the queue and directed me to the waiting room to enjoy morning coffee! I was impressed when I received the video of my service call with updates on EVERYTHING! I’ve never been treated so well at any other dealership (this is my first Hyundai after a lifetime of Fords). No comparison to the service I received at Werner! I’m a huge fan! And to think there was no charge for the routine servicing? Even better!