Major Lowe

Mr. L

Jul 17, 2026

Google

* 1 Star - Warning: Do Not Trust This Dealership New college grad was sold nearly $4,000 in add-ons without his knowledge by the finance manager—and it took 100 days to get the money back. Proceed with extreme caution. Our family currently owns three Hyundais and one Kia (all 2022 or newer), so we are very familiar with the brand. Major Lowe, in the finance office, controlled the environment and rushed through the paperwork. He asked about music preferences, then played it at an elevated volume—creating distraction. More concerning, during the paperwork process: • Pages were flipped quickly • The top portions of documents (showing product details and pricing) were covered or obscured • No clear explanation of add-ons, costs, or that they were optional • No fair opportunity to review or understand what was being signed The result: • Service Contract (10 yr / 100K miles): $3,014 • Tire & Wheel Protection (5 yr): $889 Total: $3,903 + tax added without informed consent This was a controlled process that prevented informed consent, especially concerning given he is a 23-year-old first-time independent buyer. What followed made things worse: • Emails sent next day to multiple individuals (including Mr. Lowe) went unanswered • Phone calls were avoided for nearly two weeks • We were repeatedly told people were “not available” Eventually reached a manager only by calling from another number. We were told to return in person to cancel the add-ons. • Cancellation forms weren’t ready until 26 days later • Refund took another 7–8 weeks • Total time to resolve: ~100 days Even after that, the dealership initially refused to refund the sales tax, claiming “we don’t do that.” Only after I pushed back and referenced the Florida Department of Revenue did they issue the payment. Throughout this entire process, Mr. Lowe never contacted us or took any accountability. This experience reflects: • Lack of transparency in the finance process • Questionable sales practices • Failure to respond or resolve issues professionally To Werner Hyundai: You had every opportunity to fix this quickly—you chose not to. To buyers: This may be the only Hyundai dealership in Tallahassee, but I strongly recommend you either go elsewhere or be extremely cautious. Read every document carefully and do not allow yourself to be rushed. I have full documentation of emails, call logs, and contracts to support everything stated here. I will also be filing complaints with Hyundai corporate and the State of Florida.

lawrence noland

Jul 13, 2026

Google

If you're looking for a dealership that values honesty, professionalism, and a truly pressure-free buying experience, I highly recommend Werner Hyundai. I've purchased many cars and trucks over the years, and this was easily one of my top three buying experiences. My salesperson, Nesly Telusme, was genuine, attentive, and made the entire process enjoyable. Colleen Harp made the financing process seamless with her knowledge, organization, and clear communication. Major Lowe was the most approachable and easygoing sales manager I've ever worked with, presenting options without any pressure. The team made me feel like they wanted to help me make the right decision rather than simply make a sale. I'm also extremely happy with my Hyundai the interior is well designed, the technology and infotainment system are outstanding, the hybrid delivers excellent acceleration and fuel economy, the AWD provides added confidence, and the vehicle has plenty of space and smart storage throughout. From start to finish, Werner Hyundai exceeded my expectations, and I would confidently recommend both the dealership and the Hyundai brand to anyone looking for a new vehicle.

Frank G.

Jul 8, 2026

Yelp

My wife and I bought a vehicle from this dealership in May. We live in South Carolina so when we went to go pick up the vehicle we were told by Major Lowe (finance manager) that they would need to collect an additional $1,198.35 for the "anticipated" property tax. Long story short, the title work was taking longer than expected and I had to help them get my wife's property tax invoice, which it ended up being only $313.31. When I inquired about a refund for the excess amount, I WAS IGNORED AND GHOSTED. There was NO ACKNOWLEDGEMENT that they would work on this whatsoever after MULTIPLE emails and phone calls. If you want to get ripped off and ignored this dealership is right for you. Would never recommend to anyone.

Francisco Garcia

Jul 8, 2026

Google

My wife and I bought a vehicle from this dealership in May. We live in South Carolina so when we went to go pick up the vehicle we were told by Major Lowe (finance manager) that they would need to collect an additional $1,198.35 for the “anticipated” property tax. Long story short, the title work was taking longer than expected and I had to help them get my wife’s property tax invoice, which it ended up being only $313.31. When I inquired about a refund for the excess amount, I WAS IGNORED AND GHOSTED. There was NO ACKNOWLEDGEMENT that they would work on it whatsoever after MULTIPLE emails and phone calls. If you want to get ripped off and then ignored this dealership is right for you. Would never recommend to anyone.

Frannie Cox

Jul 1, 2026

Google

I had the best car buying experience ever at Werner! Jay, Colleen and Major were all so helpful and honestly, I feel like I made 3 new friends

Wendell Mitchell

Jun 3, 2026

Google

Awesome experience. Jay and Major were very nice and friendly. Very satisfied.

Jackie Vickers

Apr 11, 2026

Google

I honestly cannot say enough negative things about our experience with this dealership. What should have been an exciting purchase turned into an ongoing, frustrating ordeal that has dragged on for over a year. My wife and I purchased a vehicle from here, and not long after, we began noticing serious issues with the paint. It started chipping far sooner than it ever should on a newer vehicle. Come to find out, this is tied to a recall—so you’d think getting it addressed would be straightforward. It has been anything but. For over a year, we’ve been given the runaround. Every time we follow up, it’s the same story—delays, excuses, lack of communication, and no real sense of urgency. Meanwhile, we’re stuck making significant monthly payments on a vehicle that looks worse and worse over time. The paint condition is honestly embarrassing, and it’s incredibly frustrating knowing it’s a known issue that just isn’t being handled properly. What makes this even worse is the lack of accountability. Instead of taking ownership and making this right, it feels like we’re being brushed off and strung along indefinitely. Getting clear answers or timelines has been nearly impossible, and we’re left feeling completely ignored as customers. At this point, it’s not just about the paint—it’s about the overall experience. Buying a vehicle is a major financial commitment, and we expected a basic level of service and follow-through. Instead, we’ve been left dealing with a problem that should have been resolved months ago. If you’re considering buying from here, I would strongly recommend thinking twice. Our experience has been exhausting, disappointing, and completely unacceptable.

Ian Joshua Brown- Littleton

Apr 7, 2026

Google

I cant say enough good things about my experience at this dealershipespecially with Cedric Nealy and Major Lowe. What started as a stressful situationprevious car literally breaking down in their parking lot (on a Sunday where most other places were closed)turned into one of the most positive car-buying experiences Ive ever had. From the very beginning, I was met with genuine care and professionalism. Even when I wasnt sure what I wanted, Cedric never rushed me or made me feel pressured. Instead, he patiently walked me through everything, helping me understand the difference between what I wanted and what I truly needed. He made sure I felt confident and comfortable every step of the way, which meant a lotespecially since this was my first time purchasing a brand new car. Naturally, I was a bit nervous going into it, but Cedric made the process feel easyhonestly easier than any used car purchase Ive had in the past. Then theres Major Lowe, who handled the financing side. He was incredibleknowledgeable, transparent, and genuinely focused on making sure I understood everything I was signing. He took the time to educate me, not just process paperwork, and that really stood out. Overall, thanks to Cedric and Major, what could have been a stressful day turned into an experience Ill always appreciate. If youre looking for a team that truly cares and will help you find the right vehicle for both your wants and your needs, you wont go wrong with them......again this was all done on a Sunday afternoon while everyone else was closed.

Ian Joshua Brown- Littleton

Apr 7, 2026

Google

I can’t say enough good things about my experience at this dealership—especially with Cedric Nealy and Major Lowe. What started as a stressful situation—previous car literally breaking down in their parking lot (on a Sunday where most other places were closed)—turned into one of the most positive car-buying experiences I’ve ever had. From the very beginning, I was met with genuine care and professionalism. Even when I wasn’t sure what I wanted, Cedric never rushed me or made me feel pressured. Instead, he patiently walked me through everything, helping me understand the difference between what I wanted and what I truly needed. He made sure I felt confident and comfortable every step of the way, which meant a lot—especially since this was my first time purchasing a brand new car. Naturally, I was a bit nervous going into it, but Cedric made the process feel easy—honestly easier than any used car purchase I’ve had in the past. Then there’s Major Lowe, who handled the financing side. He was incredible—knowledgeable, transparent, and genuinely focused on making sure I understood everything I was signing. He took the time to educate me, not just process paperwork, and that really stood out. Overall, thanks to Cedric and Major, what could have been a stressful day turned into an experience I’ll always appreciate. If you’re looking for a team that truly cares and will help you find the right vehicle for both your wants and your needs, you won’t go wrong with them......again this was all done on a Sunday afternoon while everyone else was closed.

Admel Argentel

Mar 26, 2026

Google

Especially Melissa Melissa and Major were an absolute experience in themselves. Love being part of the family. Werner Hyundai rocks !