Nesly Telusme

debhor64

Nov 12, 2026

DealerRater

Even though the wait was lengthy, the end result was worthwhile. Got the vehicle I wanted. Employees Worked With: Colleen Harp, "Nestle" salesperson

JJD

Oct 29, 2026

DealerRater

The Werner Way is the Wrong Way. Avoid this dealership. Not even deserving of one star. Let me start with one decent highlight: my salesman was responsive. He was professional, and friendly. He deserves better than the culture he works under, and I don't hold any of this against him. Bought for a relative - This used vehicle was priced higher than anything on Werner's new inventory lot. For that kind of money, I expected a car that was actually ready for delivery. The exterior looked fine, which tells me Werner knows how to make a car look good for the handoff and simply chose not to care about the rest. Here's what I actually received: * Built up, caked-on grime on the steering wheel - at first I thought it was aged or deteriorated leather but after several swipes of a damp napkin, the grime began coming off. ((See picture, that’s grime, not tire residue)) * Trash in the door pockets * Drink stains from the previous owner, never cleaned * Footprints and dirt marks behind the front seats - see picture. * Potato Chip and oatmeal leftovers in the center console and floors * Fragments of God-knows-what in the cup holders Nobody cleaned the interior. It was as if nobody even looked in it. Then came the reconditioning fee. Reconditioning means a car is cleaned, inspected, and prepared for its next owner. I was charged $1k for exactly that, and I received a car that had been wiped down on the outside and left to rot on the inside. That's not reconditioning. That's a charge for work that clearly never happened. It's like paying a contractor for cleanup and finding sawdust on the floor. Have some pride in what you do, Werner. Selling cars with dignity and self-respect is the bare minimum, for yourselves and for the industry. Plenty of dealers are obsessed with service and treat every customer like they matter. At Werner, that standard has to start with ownership, then management (Danny), and it trickles down. A good salesman can't fix a dealership that doesn't prep its cars or stand behind its fees. This review is the result of leadership that doesn't care, not the people on the floor. If you charge premium prices and fees, deliver a premium product. Instead, you delivered an insult. Great job, Werner Auto Group. Thank you, Nesly. You deserve a better product to sell. The Werner Way is definitely the Wrong Way. Stay Away!!! Employees Worked With: Rick Gladwell, Kyle Morissette, Danny

Julia Sparkman

Sep 1, 2026

Google

Nesly, Yezi, and Danny were all great

lawrence noland

Jul 13, 2026

Google

If you're looking for a dealership that values honesty, professionalism, and a truly pressure-free buying experience, I highly recommend Werner Hyundai. I've purchased many cars and trucks over the years, and this was easily one of my top three buying experiences. My salesperson, Nesly Telusme, was genuine, attentive, and made the entire process enjoyable. Colleen Harp made the financing process seamless with her knowledge, organization, and clear communication. Major Lowe was the most approachable and easygoing sales manager I've ever worked with, presenting options without any pressure. The team made me feel like they wanted to help me make the right decision rather than simply make a sale. I'm also extremely happy with my Hyundai the interior is well designed, the technology and infotainment system are outstanding, the hybrid delivers excellent acceleration and fuel economy, the AWD provides added confidence, and the vehicle has plenty of space and smart storage throughout. From start to finish, Werner Hyundai exceeded my expectations, and I would confidently recommend both the dealership and the Hyundai brand to anyone looking for a new vehicle.