Phil Holland

Gabriel

Jun 17, 2026

Cars.com

Hyundai will act nice when you buy but when you need service be prepared to be screwed. They will make you wait 4 hrs for an oil change when you are the first customer in line at 8am. They will say they did work that wasnt done then leave you to find out about it and have to bring it back days later to wait another 4 hrs doing the work they told you was already done. Everytime I've been here it has been an issue. And I've been here 6 times with a brand new Hyundai Sante Fe. I will never recommend Hyundai to anyone ever. I will never buy or even rent a Hyundai again. Just horrible service. If I could go back in time id have bought a Kia or Toyota.

theothermelanie

Apr 11, 2025

DealerRater

Our 2007 Hyundai Azera had an issue with the key assembly that required a new part be installed, which necessitated new keys. The car was towed from Thomasville to Tallahassee on December 13, 2024, and we finally picked it up today, April 11, 2025. Why did it take 4 months? I would love to know the answer to that question but no one in the service department there is willing to answer it. The first two months were taken up with holiday delays (Christmas, New Year's) and then an issue with the part which, by the way, they told us they couldn't provide: my husband had to Google the part, purchase it, and take it to them to have them install it. The part was finally installed successfully on February 14. On that day, the mechanic told my husband that the new keys required a unique PIN code that he was told had to come from Hyundai support in Korea. He advised us that it could take up to 5 business days to receive the code, so we didn't reach out to them for an update until February 21. At that time, we were told that they still hadn't received a callback. When we requested that they reach out again to Korea, they told us they had to wait. This went on for 5 increasingly frustrating WEEKS until we finally contacted Hyundai's Consumer Affairs and filed a complaint. Less than 90 minutes after Werner received the initial call from our support rep at Hyundai, my husband received a text saying that the car was ready to be picked up. Coincidence? I think not! When we picked up the car today, I asked why 6 weeks had passed as we waited for them to get the code only to suddenly get it on the very same day that the Consumer Affairs support rep called them. Tafari said it was just coincidental and that they had been repeatedly calling to get the code and they finally were just able to. To add insult to injury, they charged us for 5 hours of labor when I'm guessing they **might** have performed 3. The service manager magnanimously gave us a $100 discount which doesn't even amount to 1 billable hour. A 1-star rating is generous for this dealership's service department. {It remains to be seen whether the quality of the work that was done was good; my husband said the mechanic that installed the key assembly was extremely nice and seemed genuinely interested in explaining what had been done. This was the ONLY positive part of this 4-MONTH fiasco.}

theothermelanie

Apr 11, 2025

DealerRater

Our 2007 Hyundai Azera had an issue with the key assembly that required a new part be installed, which necessitated new keys. The car was towed from Thomasville to Tallahassee on December 13, 2024, and we finally picked it up today, April 11, 2025. Why did it take 4 months? I would love to know the answer to that question but no one in the service department there is willing to answer it. The first two months were taken up with holiday delays (Christmas, New Year's) and then an issue with the part which, by the way, they told us they couldn't provide: my husband had to Google the part, purchase it, and take it to them to have them install it. The part was finally installed successfully on February 14. On that day, the mechanic told my husband that the new keys required a unique PIN code that he was told had to come from Hyundai support in Korea. He advised us that it could take up to 5 business days to receive the code, so we didn't reach out to them for an update until February 21. At that time, we were told that they still hadn't received a callback. When we requested that they reach out again to Korea, they told us they had to wait. This went on for 5 increasingly frustrating WEEKS until we finally contacted Hyundai's Consumer Affairs and filed a complaint. Less than 90 minutes after Werner received the initial call from our support rep at Hyundai, my husband received a text saying that the car was ready to be picked up. Coincidence? I think not! When we picked up the car today, I asked why 6 weeks had passed as we waited for them to get the code only to suddenly get it on the very same day that the Consumer Affairs support rep called them. Tafari said it was just coincidental and that they had been repeatedly calling to get the code and they finally were just able to. To add insult to injury, they charged us for 5 hours of labor when I'm guessing they **might** have performed 3. The service manager magnanimously gave us a $100 discount which doesn't even amount to 1 billable hour. A 1-star rating is generous for this dealership's service department. {It remains to be seen whether the quality of the work that was done was good; my husband said the mechanic that installed the key assembly was extremely nice and seemed genuinely interested in explaining what had been done. This was the ONLY positive part of this 4-MONTH fiasco.}

dgruber

Mar 12, 2025

DealerRater

Very Good Experience; quick in, repairs handled faster than anticipated, got more service benefits than expected (overall vehicle inspection and a car wash), quick out when picking up my car. Repairs covered under warranty and recalls. First time at this dealership, will use again.

2023 HYUNDAI KONA SEL Owner

Mar 9, 2025

Carfax

Service Manager, Phil Holland and SA Tre were very polite, professional and insured excellent care of my Kona. Thank you!

aaron brown

Feb 20, 2025

Google

I would love to give them five stars based on the customer service by Mr. Major Lowe, and Phil but I will stick with Four for now because of the quality of the car. These guys will most definitely see that all goes well. Thanks

JANET HARLOW

Feb 19, 2025

Google

Kyle, Phil and the staff are the warmest most caring people I know. The service I receive there is top notch! Will always have me as a service customer!

Jermesha09

Feb 6, 2025

DealerRater

Always a great experience when I go to this Hyundai dealership. Tafari Redd is my go to person. Hes always been helpful and seems to care to make sure my needs are met. Thank you for always making sure my car is taken care of from the oil changes to the engine. This is my only transportation and with me having kids and working I am always on the go.

JM

Jan 12, 2025

DealerRater

They went the extra mile for customer satisfaction. I especially liked Phil's personal approach and Tre was always making himself especially available. Thank you all again and again.

DBailey

Jan 3, 2025

DealerRater

Always a pleasure getting my vehicle serviced. They provide great feedback as well as digital evidence of the work being conducted. Staff are always pleasant and cheerful.