Tre Preston

2021 GENESIS G70 PRESTIGE/SPORT Owner

Jul 13, 2026

Carfax

This was the worst experience ever. I brought my car from this dealership, and no one has ever did any repairs, but this company. First, I sent my car to get the AC fixed. The service department did a check on the vehicle and stated that I needed more repairs including valve gaskets. I agreed. I was called on Thursday to come get my vehicle, and that it was ready for pickup. Once there, the car would not start. Tre advised me that the kill switch was tampered with. I asked, "How did you get the car out of the bin?" He advised that they pushed it out. I asked him, "Why did you tell me that the car was ready for pick up? Then, he advised me that it would take 4 hours for the mechanic to know what's going on. They charged me another $800.00. My total bill was $7,200.00 on a used vehicle. And as I drove the car home, the check engine light came on. This light had NEVER come on! If someone messed my car up. I'm definitely suing! That car was in perfect condition before I brought it there!

Cateyes G

Jul 6, 2026

Google

In and out. Tre explained everything once car was done and another employee help me get out of the parking lot when it was getting full of cars.

2023 HYUNDAI KONA SEL Owner

Jul 5, 2026

Carfax

Complementary 5 year Service; thank you Werner Hyundai ! Service Advisor Trey Swatts was outstanding. He was very attentive and touched base frequently. Nice job Trey !! Thank you, G

ItsKimG TheeVirgoSongbird

Jul 1, 2026

Google

Tre is my service advisor. He is accessible and knowledgeable. Anytime I have to visit Hyundai for services he is my go to and Tafari. Both work very well in making sure that customers are aware and to the extra mile to provide excellent service. Thank you!

Thelma E.

May 29, 2026

Yelp

EVERYTHING. Especially management, finance and service department, 'ie' Crystal, Tre, Richie and Major. Werner Hyundai.

Thelma G.

May 29, 2026

Yelp

This is the worse place ever. i bought a pre owned car from them in 2017, also purchased a extended warrant, which I was told that when the original warranty coverage expires the extended warranty coverage that I purchased would kick in. Now that my car needs a replacement engine I find out that I have no coverage for that. They are practicing underhanded methods there. They are lying to customers. This man name Tre is a joke, he gave me his contact information and then he wouldn't answer my calls, lied so badly that my daughter had to call the dealership and speak to him, I only got voicemail and no return calls. Now my car is there just sitting. If I could give a zero I would. i Went there to speak to someone in person and I see all these service techs just standing around asking for donuts, I'm serious, donuts and drinking coffee while the phone continues to ring until voicemail comes on. Now I have a car that needs an engine and no way to pay for it. I am 70 years old on a fixed incom. that is why I purchased the extended warranty for this reason. I still have a year plus on the extended warranty and no car to use it on. Shame on you Werner Hyundai Tallahassee. Shame on you!

Annie McBride

Apr 27, 2026

Google

Tre'Preston was easy to work with. He was very kind and respectful.

Maldie Blu

Apr 3, 2026

Google

Tray is always great at assisting with anything that he can !! An gets the job done as quick as he can and is a pleasure speaking with

Justin Adams

Apr 1, 2026

Google

I’m extremely disappointed to be writing this, especially because I previously left a positive review for this service department. Initially, my experience was great. Hyundai approved my engine replacement, which I truly appreciated. However, everything that followed has been a complete breakdown in communication, accountability, and honesty. After my engine was replaced, I noticed an oil leak during my first visit back. I brought the vehicle in and was told there was no leak, just leftover oil from the repair that hadn’t been cleaned properly. I trusted that explanation. When the issue persisted, I returned again and asked them to thoroughly check for a leak. This time, they confirmed there was one and quoted me $638 to replace oil lines and gaskets. I informed them that I have an extended warranty and that this repair should likely be covered. From that point on, I have been consistently ignored. I left multiple voicemails for my service advisor (Tre) with no response. I spoke in person with another staff member (Crystal), who assured me my warranty information would be passed along so a claim could be started. Days later, I was told they were “waiting on the warranty company.” Out of concern, I contacted the warranty company myself, only to find out that no claim had ever been submitted. I continued calling over the course of the next week, leaving voicemails and following up multiple times. At one point, I was told a manager would call me back within two hours. That call never came. Multiple follow-ups later, I still have not received a single return call or any real update. At this point, I no longer trust what I’m being told. I have been patient, respectful, and proactive, and in return I’ve been ignored and misled. What makes this even more frustrating is that I publicly praised this service department not long ago. Unfortunately, my experience since then has been the complete opposite. If you’re considering bringing your vehicle here, be aware that once an issue becomes even slightly complicated, communication may stop entirely. Updated on Tuesday , March 31st ________________________ What an experience! I know I may have been annoying, but no one has ever made me feel this way. My car’s engine just went out , and it happened to be under warranty, so you replaced it at no additional cost. Thank you, Tre, and your team for all the help and for answering my questions. You are amazing.

Billy Pullam

Mar 31, 2026

Google

Tre Preston was very supportive and knew what he was doing