Cornelius Thompson

Jasmine

Jul 22, 2026

Google

I had a phenomenal experience working with Cornelius Thompson. He is very knowledgeable and helpful. He continued to keep me informed and give updates on everything that was happening with my Kia Soul. He answered any questions or concerns I had with great expertise and in a timely manner. I look forward to continuing working with Werner Kia.

Chuck's Shaving channel #shavelikeyourgrandpa

Jul 22, 2026

Google

I had to have a recall done on my sportage. Cornelius and the staff in the service was very helpful and kind.

Kaija Anderson

Jun 30, 2026

Google

No one answers the phones (Bryan, Cornelius, and Sean). No one returns voicemails. Josh is rude. Natalie is useless. All I wanted was an update on my car or my keys back. I’ve left calls all morning. Just service the car yourself or take it to Valdosta. All you’ll get from them is high blood pressure, because the CERTAINLY are capable of providing ANY time of service/care!

Maxine Petty

Jun 30, 2026

Google

Mr. Cornelius is very professional and he has excellent customer service. Mr. Cornelius stays in contact while my vehicle is being serviced and he takes time to answer all questions and concerns.

Vane Aste

Jun 23, 2026

Google

Recently completed regular maintenance service on my Niro. Cornelius was very helpful and informative!

Nathaniel Hogan

May 5, 2026

Google

I had Cornelius for my service advisor, and it felt like pulling teeth to get updates on my vehicle. I dropped my car off for a Monday appointment, and I don't hear any status updates on my vehicle until I call them on Wednesday to ask about it. I don't start getting proactive updates and movement on my vehicle until I "request" them the day after. I guess that their policy is you have to request to get updates on your car? I don't know how that works. I get a call that my car is finally ready, and when I arrive, none of the paperwork was ready. I spent 30 minutes siting in front of Cornelius while he organizes his papers and calls the warranty company I have to get final details, as this was not prepared beforehand, even though I was told my car was ready for pick-up. The last thing is that I told them I was hearing rumbling under my hood after the last time I had my car serviced here. They said the technician "didn't hear anything." I open the hood, and I see (picture attached) that they left the motor cover off of the engine. Very unprofessional work, and it tells me they did not actually investigate this when I asked them to, yet they went under the hood to investigate another issue and I guessed miss this? If you don't need urgent repairs to your Kia vehicle , live in the Tallahassee area, and would like to take it to a Kia Service Center, I would recommend driving up to Valdosta(about an hour away) to Kia at Langdale to have them service it. I have had a much better customer experience there.

pedro Castro

Apr 30, 2026

Google

Muy atentos y a tiempo el Sr Cornelius es muy amable y servicial siempre con mucha amabilidad

Lynn Griffin

Apr 28, 2026

Google

It's always a pleasure taking my car for maintenance. Unlike previous car maintenance, Kia has continued to retain wonderful maintenance consultants. Cornelius Thompson as well as Michael have been helping me for the past 3 years. Cornelius is always so helpful! It's heartwarming to see Kia retain such talented employees such as Michael & Cornelius.

Queen21

Apr 27, 2026

Google

Werner Kia service is always top tier! I recently had to get my transmission replaced, and the whole process only took a few days. My service advisor, Cornelius Thompson, was amazing at keeping me informed every step of the way. He truly goes above and beyond for his customers, and that’s exactly why I trust him and only want my vehicle serviced by him.

ManiTheSimmer

Apr 27, 2026

Google

Werner Kia service is always top tier! I recently had to get my transmission replaced, and the whole process only took a few days. My service advisor, Cornelius Thompson, was amazing at keeping me informed every step of the way. He truly goes above and beyond for his customers, and thats exactly why I trust him and only want my vehicle serviced by him.