rwhitaker100
Sep 17, 2025
They never return phone calls. My daughter Kayla had issues with communication with them the whole time they were repairing her car. Now she has been calling them repeatedly with no return call about a missing sticker. Someone at this shop needs to learn about customer care and communication. Please call my daughter back.
Lanahan327
May 22, 2024
Turskis Vitalijus
Mar 31, 2023
ljanssen987
Feb 24, 2023
HTRAN
Jan 24, 2023
trustnon1
Oct 15, 2022
gregtappan70
Oct 4, 2022
Richard
Apr 16, 2022
tbone45
Nov 15, 2021
Horsefan
Sep 23, 2021
tuckerbeverly13
Sep 13, 2021
andrea b
Aug 30, 2021
Ekaterina Sm.
Mar 6, 2021
JohnnyAYQ
Mar 4, 2021
Thekazzzzz
Feb 25, 2021
keranen52765
Jan 18, 2021
joeworthington
Jan 13, 2021
Jan Ginley
Jan 10, 2021
Ekaterina Sm.
Jan 9, 2021
havieshouse
Nov 7, 2020
Gatormaegan
Oct 12, 2020
virgie
Oct 10, 2020
pabranch
Sep 25, 2020
cathmilne
Sep 25, 2020
Stacey
Sep 20, 2020
Galico27
Sep 14, 2020
pabranch
Sep 10, 2020
debrickkatz
Aug 27, 2020
Dillonramsoomye
Aug 23, 2020
fluffanimalrscue
Aug 19, 2020
T Woods
Aug 18, 2020
SK
Aug 15, 2020
rgordon1973mortimerslygoog
Aug 13, 2020
marykate.french10
Aug 12, 2020
BIANCAR102
Aug 6, 2020
nmreed50
Aug 5, 2020
mendy.ward21
Aug 4, 2020
jdavis313
Aug 3, 2020
Mwhite04
Jul 31, 2020
lkmarks101
Jul 30, 2020
dmanners6274
Jul 29, 2020
Bhosler1130
Jul 27, 2020
dgrhett1
Jul 26, 2020
yolandrastewart
Jul 23, 2020
papacm2
Jul 22, 2020
floridacrafts
Jul 20, 2020
wynterwag
Jul 20, 2020
Savann5183
Jul 18, 2020
Fan
Jul 14, 2020
tjless
Jul 11, 2020
I have nothing but high praise for Crown Collision and David Thach. I was completely satisfied with repair and appreciated the frequent communications with David. The so called culture is very friendly and professional.
Jim Degen does his job very well. Very polite and considerate.Encourage him with a bonus.
The trauma of having my car damaged was minimized by the great care David provided. He was thorough in accessing the damage and providing an estimate. He kept me informed every step of the way. The repairs were completed on the schedule David provided and I'm extremely satisfied with the repairs and outcome.
David did a great job at communicating and keeping me up to date with the repair progress, follow through on things additional to the actual repair and expedited needed parts to complete the needed repair to a condensed schedule. Good job David and thank you. ps...very satisfy with the repair works, on my rear bumper.
Had to take my Mercedes GLA in for repairs after an incident of someone causing damage. I had the great fortune of dealing with David Thach at the Crown Collision Center with this issue. David was so helpful, professional, knowledgeable in every aspect regarding my car and the damage done. He answered all of my questions and made the whole process from beginning to end smooth and stress free. When I picked up my vehicle it looked brand new! The technicians there did an incredible job. David is an asset to Crown Collision Center and I am thankful to have worked with him Duane B
David and the team at Crown Collision were great. We were under a time crunch to get the work done, and had to reschedule due to hurricane Ian on top of it. David communicated really well with me and got it done a day ahead of schedule so we could make our trip on time. I'd also like to acknowledge Tony who helped the day I dropped it off. He helped me feel a lot more comfortable it would be done on time when I dropped it off on October 3rd. Very happy with the service, communication, and how friendly and helpful the staff were. Thank you!
I took my vehicle into Crown Collision for an estimate after an accident. Being a snowbird, nearing the last month of my stay, I stressed the need to get the repair done quickly. David said it was possible if parts were available. He needed my insurance adjusters estimate before he could move forward. I emailed the adjustment a few days later and followed up with a phone call (leaving a voicemail) asking David to confirm receipt of the email. No reply. I left another voicemail asking David to confirm receipt. Its now been a week with no response from David via phone or email. Ive since taken my car to another shop. Davids complete lack of response has soured me on the whole Crown family of businesses. I had previously been happy with work done at Crown Honda but will consider other options if in need of service on my Honda.
David Thach & his paint/body shop did a beautiful job on my Acura that had factory defective paint missing from the roof. The entire roof was repainted & such a lovely surprise to pick up my car that was completely detailed! Im pretty sure they even waxed it which I rarely do. The next week when hosing it off, the dirt rinsed off almost completely!! Thanks Crown!!
David not only gave me a quick and timely estimate for my repair. More importantly, he worked with me and got creative with scheduling the repair when I just couldn't be without my vehicle. Instead of leaving the car for a day, he arranged for me to leave the part (a wheel well edge) and come back the next day for a new one. Both times, I was in and out of the Center within about 15 minutes. He was/is a pleasure to work with.
Our estimated David Thatch did an excellent job communicating with us on our 2018 Kia Soul repair. The car looks great.
Everything worked out in the end. David Thach went above and beyond and I appreciate all his help in getting my car back on the road,. Huge amount of gratitude for David, the many emails and phone calls he made kept me informed of the parts progress to their facility, it was definitely a long wait time for the one part they found last minute that was going to be necessary to wrap up my collision repair, but my rental was extended and I felt confident that Crown Collision was not cutting corners. All the necessary steps were followed so my car was 100 percent safe and looking like brand new! My car looks amazing! I started my new job Sunday and I was so very happy that I had my car to get me there. A big thumbs-up to everybody who played a part in helping that happen. Gratefully, With Thanks Andrea B
Thank AGAIN David for this quick and well done work. It is so stress less and pleasant to have business with you and your company. Appreciate you professional help. Will come back!!!
I had heard GREAT things about Crown Collision, even my claims appraiser with my insurance company sung their praises. Then I met Estimator, David Thach... and had the best customer service experience I could have asked for! He was patient, thorough, timely and provided clear detailed answers to ANY of my (sometimes) foolish questions! He communicated wonderfully through every step of my process, answered all my questions promptly and with perfect detail. Because of David, I will highly recommend Crown Collision... he went above and beyond and provided outstanding service. Hes a great asset to your organization. Thank you Crown Collision (and David) for making a horrible incident (my accident) go SO smoothly!
Exceptional service from David T. From start to finish,he was professional &so helpful.My car looks amazing-thank you to the Repair shop techs!
I had a great experience getting my wife's car repaired over the holidays at Crown Collision! David was very responsive and kept me continually informed of the repair status. David also provided a rebate off the repair due a required part getting delayed. I would recommend Crown Collision for any body work repair.
I have always had a good experience with this dealership. I have another grievance with your service department on one of my other vehicles right now, but the collision center was a good experience and David was excellent!
Hello Crown collision. I wanted to write here few words about my favorite estimator David Thach. I found myself in a stressful situation after my car crash dealing with insurance company at-fault to provide me with fair estimate which didnt happen. We went other way and David was very polite and so so helpful. He explained everything so clear and easy to understand; work was done well and to my 100% satisfaction. I had other repairs later as well just on my own. And every time David work was done on time as it was promised and very professional. I have a Honda vehicle, I used to take my car to Honda service dpt. Not anymore, after I worked with David Thach. I wish David all the best in his carrier on his professional field because he Really deserves it. And let me tell you I can tell right away when person loves and enjoys the job he/she does. That is All David! Crown Collision is a lucky on to have this valuable and professional in all aspects of i in their company. I wish we have more like David in all industry. It will make our lives so much easier and stress less! I will recommend Crown Collision center to my friends:) already started! Thanks to David!!!
"Great Service", Seanachae David Thach helped me through the process of warrantee claim on my 2016 Rogue. The work was done the day he promised and all work done to satisfaction. I truly appreciate Mr. Thatch with his helpfulness in this process. I would recommend Crown Collision Center to anyone based on my experience.
I found David to be very knowledgeable, polite and all around helpful. The repair center is very busy but he still made me feel important and ensured I was satisfied after repairs were complete.
David and his co-workers made this experience as easy as it could be. Thanks for the professional care and help. Work was well done and it is impossible to tell there were ever dents and bumps. Great group working at the Collision Center.
David Thach was my contact person and he was very professional, courteous and knowledgeable. He explained the process thoroughly and gave me an estimated time of completion. He delivered as promised and I am 100% satisfied with the work performed. I would definitely use them again! Thank you!
Christine was very professional and made the repair process understandable. She was ready when we brought the car in and clearly explained what would be done. She was always available when i called and called me throughout the week giving me updates. I would definitely recommend your service team. Thank you Steve for a wonderful job also.
David kept me up to speed on my repair the entire time with great communication. They had excellent customer service! Would recommend their service to others!
David Thach was my service advisor and did a great job of taking care of the issue on my 2016 Genesis. Thank you David. Five star service from David and Crown Collision!!
I had warranty work done - the paint was peeling on my 2015 MDX. Crown was awesome! I dropped off my car with David and he drove me up to Acura for my loaner car. He was very professional and courteous and explained the process. He told me the estimated date that the work would be finished and called me when it was completed. It looked like the entire car had been painted! The car looked brand new. I am very pleased with the service from Acura and David is an asset to the company! Thank you!
Needed drivers side door replaced. Davis did an excellent job explaining to all the possibilities of what it might take to fix the damage. Door and hinges replaced and painted. Great customer service on David's part, as is the case with all my dealings with Crown Hyundia.
David was excellent since the very first day. He told me the process before i dropped my car off. He kept me updated on everything. excellent service
Professional, courteous, friendly, efficient, and super to work with. Would definitely return to David and the Crown Collision Center if we ever need body work!
Thank you David for your 5 star service 1st excellent customer service. I appreciate you helping me with my bumper repair. I am a Financial essential worker, working very long hours. David was able to schedule a same day appointment for me. Thank you Also, 5 stars to the front desk staff :) thanks for the welcoming smiles and awesome customer service.
Good Customer Service David was very professional and thorough in explaining work that needs to be done on my car . He provides update/progress on the repair constantly.
I had been trying to get into service for a few months...covid 19 threw us all for a loop or two. I spoke with team members david thach who got me in and work on my vehicle was complete on my vehicle in one day. The workmanship looks clean and highly detailed. I am very pleased with crown collision and mr thatch. Good job!
David went above and beyond to ensure a smooth, quick and easy repair on my vehicle. From the start, of letting us submit a video of the damage, he was able to email a detailed estimate the same day. He worked closely with me, explaining all that needed to be done to get my car back to its original condition. He was incredibly professional, polite and so attentive to responding to my questions. I could not recommend him or Crown Collision any higher. Very thankful!
Super fast working I sent over the estimate and said if I could have it in the shop Monday and he worked on it and made it happen . He said it would be done by Friday and had it done Thursday another bonus didnt have to worry about have the rental for another day . When I did get the car back it looked amazing like just when I purchased it . Amazing thank you so much for working so hard and so fast to get my car done . Will definitely be coming if I get into another accident thank you !!!
Great service David was professional and knowledgeable. He kept me informed of the progress of the repairs. Well done, David! A shout out, also, to the front desk.
This team was amazing very kind and had only the best outlook for there customers. Thank you David for being so kind. The whole team was great
Excellent service. David T. was great! Shout out to the tech and paint crew as well. Appreciate all efforts to get our vehicle ready so we could travel back home. Thank you David for making it happen!
David was very pleasant and professional and keep me up-to-date with the repairs which took longer than I expected but the results were great.
Christina Perez was fantastic Christina Perez was very much on top of things. She called us every step of the way. She called us with updates constantly. She called us when she went on vacation and told us who would be taking over while she was. Thank you Christina
Christina Perez and David Thach were great. I had to have my car repaired, of no fault of mine and Christina and David were awesome. Both were very pleasant to work with and my car looks great.
I want to thank Christina & Dave for the wonderful service the provided me from beginning to end of my cars service, I was completely satisfied with the finished repairs & paint job that was done at Crown Collision and will definitely recommend them to others. Christina made sure all my needs were met and she kept me updated almost daily via email on the status of my car and claims from Insurance Advisor.
David thach was professional an efficient he followed up what the details of repairs on my car and assured me that everything was going to work out fine he is an essential part of your team at crown nissan and I thank him for his service.
David is an excellent service person. He keep me updated either by phone or email. He worked hard to get additional repairs done . He delivered excellent customer service,
Truly Excellent Service David was the estimator responsible for handling fairly extensive repairs (rear body, mechanical, structural, and a little front body) to my car. On top of the extent of the necessary repairs, the insurance provider that paid for the repairs does not write in the state of Florida, so David had to coordinate with a third party insurance appraiser as well as the insurance adjuster. David did a great job handling all of it right from the start! He was very communicative throughout the process, which was extremely helpful to me because the process was quite protracted. However, I want to be clear that the length of time was due to a combination of the out-of-state insurance and the volume of work the car needed. At no point did I feel like David or anyone else at Crown was taking any longer than the fastest they could work. I have chosen not to rate the price since I didn't pay, and furthermore I have no idea what is or isn't competitive. I will say that I believe David's service would be worth a premium, even if they're not charging anyone extra.
Great Service David Thach has helped me with my last two visits and he was very nice, professional, efficient and knowledgeable. The work was completed on time. Definitely recommend.
Great service and communication! David kept me updated on the status of my car the whole time! He also did everything he could to speed up the process and ensure I could have my car back as soon as possible.
Thanks for your patience with my Nissan Altima SE...she's my baby, and yall took great care of her!! Thank you for going the extra mile to work with me. Great customer service!
Great experience. David was very attentive and made the extra effort on several items throughout the repair process. Everyone was was very professional, respectful and made the process very easy.This is my second experience with Crown collision and have no complaints.
FRIENDLINESS OF STAFF APPRECIATED DAVID THACH WAS EFFICIENT AND HANDLED EVERYTHING EFFICIENTLY. HE KEPT ME INFORMED AND MADE THIS EXPERIENCE GO SMOOTHLY. CHRISTINA WAS ALSO VERY HELPFUL WHEN PICKING UP OUR VEHICLE. JOHN LESSAK