Anonymous

Apr 18, 2026

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worst customer service and auto repair department. terrible reception service. Regret 1000% ever buying my Defender 90 from them. I'll drive anywhere - hours away - to service my vehicle we except here!!

Anonymous

Mar 20, 2026

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Jacob Jenkins made this one of the best car-buying experiences I’ve ever had. Within an hour of my online inquiry, he sent a personalized video walkthrough of the exact vehicle, which immediately set him apart. He was incredibly responsive, answered every question quickly, and even went the extra mile to meet me an hour from the dealership so I didn’t have to make a two-hour drive. The entire process was smooth and efficient, and he made buying the vehicle virtually simple and stress-free. When we arrived to pick up the car, everything was exactly as promised—clean, ready, and in excellent condition—and Jacob was there right away to make sure everything went seamlessly. Highly recommend working with Jacob if you want a straightforward, professional, and truly customer-focused experience.

Anonymous

Dec 31, 2025

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No stars. My 2017 Jaguar F Pace had an engine failure, overheating. I had the vehicle towed there for diagnostics. They stated that to provide the warranty company info needed they had to take the engine apart to the point of failure. I was advised this would cost around $3k and gave permission. Diagnostics came back and the dealership filed a claim that I needed a new $21K engine. The claim was denied and after several appeals I resolved that this was the end of the road. They stated they needed the vehicle off the lot, so I paid a service bill for $2K and had the car towed to a local non-dealer mechanic thinking it didn’t even run. Upon inspection, the local mechanic confirmed that the engine was NEVER taken apart, not a bolt was turned and that there is no way I should have been charged $2K. Further the car fired right up and he was able to move it across his parking lot. I went back and really looked at the invoice in detail and called them back 12/31 today. After the fact they told me they decided to video scope engine for the insurance claim. 6 hours of labor only, no parts, $2k because it saved money. I called the warranty company, and they refused to provide the pictures and video that was submitted by the dealership. I called the dealership and they "conveniently" have no pictures or video taken on file and so no one has proof of work done. Everyone is washing their hands of it. No engine, no fix, no pictures, no video, no claim approval. I called this morning to speak to the service tech Emerias and he all but put me on hold for 45 mins and said that his Service Manager was too busy to talk to me. Just take my money, mislead me on the teardown of the engine on the claim, then insult me by ghosting the call and hanging up. NOT what I would expect from a Jaguar dealership. On top of that without a vehicle for 2 months I asked many times if a Sales rep was interested in selling me a car. They didn’t care enough so I literally bought a 2026 Infiniti this weekend. Since they must be making so much money and don’t even need to sell new cars either, they can refund my $2K At this point everything was misrepresented. I just want a refund. I figure this is the only way when people publicly hold people accountable. If this doesn’t work maybe more BBB and AG complaints are in order. Make it right! Way below expectations for a luxury brand.

Anonymous

Dec 4, 2025

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This experience has been nothing short of unacceptable, especially coming from a luxury brand like Range Rover/Land Rover, where a premium level of service should be the standard. I had my vehicle serviced just last week and was assured everything was in excellent condition. Yet here I am, only days later, needing to have my 2022 Range Rover—with relatively low miles—towed back in. That alone is alarming. What makes this even worse is the complete lack of communication. I requested information about extended warranty options and never received any follow-up. This isn’t the first time communication has been an issue; the customer service has been declining noticeably over the past year. To add insult to injury, I offered to have the car towed in at my own expense tonight, only to be told the service department is “too full” to even accept my vehicle until I speak with someone. Meanwhile, they don’t open until 7:30 a.m.—which is surprisingly late for a dealership claiming to service high-end vehicles. It really makes you question why anyone should spend six figures on a luxury vehicle when the dealership can’t keep up with basic service needs. Or even more concerning: why so many of these vehicles seem to require service in the first place. This entire experience has pushed me to explore other brands, and I fully intend to share this with corporate on the next survey. Extremely disappointed and genuinely shocked at how far the customer service has fallen. It's not all about a shiny new car... Service is even more important

Anonymous

Aug 26, 2025

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Jacob Jenkins was super helpful in my vehicle search and was wonderful to work with. Within just a few days, he helped me find a car in my price range that I absolutely love and I took it home. 10/10 great to work with and would be happy to work with him again in the future! Thanks Jacob!

Anonymous

Aug 9, 2025

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I had amazing experience here with Jacob!! He was wonderful to work with and his enthusiasm for cars made the process super enjoyable! I would definitely recommend coming here to see Jacob for your next car!

Anonymous

Feb 23, 2025

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I recently purchased a range rover sport from Rodney..he is amazing! I was referred to Rodney by a friend who recently purchased a car from him..I live in Bradenton and i’m so glad I made the drive to st pete! Rodney has made this entire process great. He is attentive, easy to work with and makes the process fun. This has been the best experience i’ve ever had when purchasing a car. I’ve been to many other dealerships and have stayed away from them due to past bad experiences. Highly recommend Rodney at Landrover St Pete for all your car needs! You won’t be disappointed!

Anonymous

Dec 22, 2024

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Rodney was the absolute best to deal with. We did everything over text and the phone. Had it professionally delivered over 6.5 hours away in North West Florida. Even though we were not in person Rodney had the personality and expertise to help you get what you were looking for. And obviously this speaks for the dealership behind him. This Land Rover was a Christmas gift for my wife! Rodney is a good dude and will go the extra mile. Hope to be able to do business with him again. Thanks Rodney

Anonymous

Dec 10, 2024

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Had an incredible experience with Rodney! Very professional and extremely knowledgeable. 10/10 would recommend!

Anonymous

Dec 6, 2024

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Drove 10 hours (from Tennessee) to do business with Rodney and Jaguar Land Rover of St. Petersburg and would do it again! No games, everything done over phone, just as promised upon arrival. These guys are GREAT and I Highly Recommend! Loving my Defender 130!💪

Anonymous

Sep 28, 2024

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Steve Sinclair is THE GUY: friendly, knowledgeable, and dedicated. Would definitely buy a car from him

Anonymous

Aug 21, 2024

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Nick Macri was very professional and courteous and did a great job.

Anonymous

Feb 27, 2024

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😘Crown Jaguar has been a pleasure to deal with since I bought my car 5 years ago. Sara Cribbs is an outstanding service advisor....she is knowledgeable and thorough. Her communication about the car is always something ou can count on. I highly recommend the sales and service department.

Anonymous

Feb 21, 2024

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David , Tallas, and Paul were fantastic! I am beyond excited about my new purchase, would highly recommend! Thanks again!! Renay Whited👍

Anonymous

Dec 27, 2023

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Miro, is my sales rep at Crown Jaguar. whenever I go there I have an amazing experience filled with information and friendship. His knowledge of the product is on the mark and understands the needs I look for in a vehicle, always gives upfront and honest answers. Can't wait to purchase my next visit,

Anonymous

Oct 24, 2023

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Steve Sinclair was very patient with showing me a few different automobiles. He explained different scenarios instrumental in my final decision-very helpful. Steve was very considerate of my time as well.

Anonymous

Oct 4, 2023

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Great experience. I had limited time to make the purchase. The team was great putting together a trade in and purchase package. I was able to drive off in three hours! I especially want to acknowledge the sales person Miroslav Ostojic. He was great to work with and get to know. I wish him all the best in his career!

Anonymous

Sep 20, 2023

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Although Kelly is new to the St. Pete location, she is definitely not new to Jaguar. She was incredibly knowledgeable and helpful with incredible follow-through. Make sure to ask for Kelly!

Anonymous

Jul 27, 2023

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Thank you Miro for everything. You were absolutely amazing. You’re top notch, smart, and a master at your craft. Thank you for taking us seriously when all others did not. Above all- thank you for caring about us. It meant the world to us. Thank you Talas for all of your help in negotiating my car buyout. I hope it brings joy to someone as much as it did for us. It was a pleasure working with you both. See you again soon.

Anonymous

Jul 19, 2023

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Jeff Joiner really helped make my Jeep feel new again. He helped me pick out new wheels and tires and had them installed for me. I'm extremely happy with the way he treated me and followed up. Thank's Jeff!!

Anonymous

Jun 18, 2023

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Wow! What a great experience at this dealership. Thank you so much to our salesman Miro Ostojic and the sales manager Talas Rogers. You guys made this a really special experience and went above and beyond to make sure we were satisfied. After we already agreed on the numbers, we realized some of the chrome had been oxidized on the car. Talas agreed to replace it all free of charge. That is not something that you find at every dealership. These guys were really special go see them and buy a car from them you will not be disappointed.

Anonymous

May 31, 2023

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Kat was an amazing sales associate. Intelligent, knowledgeable about her product, personable, patient. We feel so fortunate to have her as our go to for our first Land Rover purchase. Highly recommend!

Anonymous

Apr 6, 2023

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Thank you Kat for providing me with excellent service.

Anonymous

Mar 31, 2023

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Steve Sinclair is the best sales person I've ever worked with. If you do business with this dealership you must absolutely do business with Steve Sinclair he's a really great guy

Anonymous

Mar 23, 2023

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Had awesome experience with Michael Wolpoff. Couldn’t have asked for better. Very courteous, knowledgeable and respectful , especially of my time . Even of my time being valuable was up there , very efficient. I can say the same for Paul in the finance Dept. Highly recommend

Anonymous

Feb 18, 2023

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We had a wonderful experience with David Leach! He went out of his way to ensure we got the best deal possible & made the entire process painless!

Anonymous

Feb 16, 2023

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Have to say Brooks Falzone went above and beyond to make sure my service experience was impeccable. I totally recommend this dealership whole heartidly!

Anonymous

Feb 16, 2023

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I've never received such fast and easy service on my car in my life. The staff is amazing. 10 out of 10 recommend.

Anonymous

Feb 4, 2023

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Kat was amazing - very knowledgeable!

Anonymous

Jan 27, 2023

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Had a great experience with Jeff Joiner and Steve Sinclair! We are in Michigan and couldn’t get anyone to help us get the vehicle we wanted. They handled everything over the phone and got us exactly what we wanted. Completely smooth and stress free.