Drew

Nov 2, 2026

Google

Recently was in for an oil change, tire rotation and to have a recall done on my 22 wrangler. I received a video of service suggestions being told that my shocks were showing wear due to the road flip that was being called oil on the shock tube housing by a service advisor not the mechanic. Then I am told my services are complete and I’m ready to pick my vehicle up but was offered services that were way overpriced and not needed at 45k miles. I pick my jeep up and when I am given the price for a oil change and tire rotation I choked due to the price for 5 quarts of oil and a rotation costing more than my diesel truck that takes double the amount of oil. I pay my bill and leave. I arrive home and park the jeep until the next evening. I go to get something from the passenger side to find that someone had also broken the cabin air filter cover and left the tab laying in the floor board. I sent pictures and a message to the text line that the service department had spoke to me from and never heard a response. Today I get a follow up call. I was unable to answer but returned the call later to get no response from the service center. I left a message but figure I will hear no response from that. I am very displeased with crown service department and that will likely be my last visit to this dealership unless I have no other option. In summary I feel like the service depart is overpriced and the upfront advisors are not qualified for service suggestions.

Jeff Gold

Nov 2, 2026

Google

Could not ask for a better group of professionals to work with<br>Both Nick and Jacob made this purchase very enjoyable, no pressure,fair, easy and quick<br>Probably best and easiest transaction on a vehicle purchase in my 56 years of driving

ashley mccallie

Oct 31, 2026

Google

Had an awesome experience with Levi. He was great. He helped me get the deal that I wanted. I would buy from him again.

Joshua Sellers

Oct 31, 2026

Google

Daniel stayed late to get me in the car of my dreams I couldn’t be happier to go see him tell him I sent you

N Cook

Oct 31, 2026

Google

Got my ram 1500 from Cody cantrell, he made the whole trade process super easy for us

Caitlin May

Oct 30, 2026

Google

Great service from Levi in helping us purchase a car for our son! Easy process and he loves his car.

Susan Thomas

Oct 30, 2026

Google

Found a slightly used 2022 Wrangler on the internet. Took a test drive and noticed a mechanical concern. Colby immediately sent it in for service, called me back when it was repaired, and I went back a couple days later and brought my new car home. Colby and Jacob were very attentive, knowledgeable and helpful. I typically dread going to buy a new car but they made the experience nearly effortless. Beautiful car, great price, and helpful/attentive staff. I won't hesitate to come back for future purchases.

Justin Abbey

Oct 30, 2026

Google

Nick best car salesman Ive ever worked with.

Mark Mooberry

Oct 30, 2026

Google

Daniel was very helpful and I’d highly recommend him if you are in need of a new vehicle.

Alen G

Oct 30, 2026

Google

Nick was great to work with! He was very professional, knowledgeable, and patient throughout the entire process. He took the time to answer all my questions, was never pushy, and made sure I had all the information I needed. Even though I didn't end up purchasing a vehicle, I really appreciated his honesty and outstanding customer service. I would definitely recommend working with Nick!

Dorman

Oct 28, 2026

Google

Cody cantrell got me into my 1500 rebel it was super easy from start to finish

David Mantooth

Oct 25, 2026

Google

Had an issue with jeep purchased from other dealership lady in the service department was very rude and short with us

Don Moore

Oct 22, 2026

Google

Our experience at Crown Chrysler could not have been better. Nick was very professional and answered all questions that concerned us. We give Nick a “10” for making the transaction a very pleasant experience.

Marcie Samuelson

Oct 22, 2026

Google

I had an excellent experience there with Colby as my point of contact. I was purchasing from out of town so the logistics were challenging. Colby was extremely helpful and the dealership was very accommodating, which made for a very smooth transaction. Plus the vehicle is awesome!

Staci Johnson

Oct 21, 2026

Google

I am leaving this review because my experience was significantly different from what I expected when I entrusted my Jeep to this dealership for repairs.<br><br>I originally brought my Jeep in because of a popping/clicking noise from the steering while making slow, deeper turns. The brake work was not the reason I brought the vehicle in; it was recommended by the dealership after they inspected it.<br><br>What followed became a much longer and more complicated process involving multiple repairs, including work on rack and pinion, tie rods, spark plugs, and rear brakes and rotors.<br><br>After I initially received the Jeep back, I noticed a clunk over bumps that had not been there before. The vehicle was inspected again, and a brake caliper bolt was found to be loose/missing. I no longer felt comfortable driving the vehicle, so it had to be towed back. During the process of loading the Jeep, the rim was damaged and the tire was also damaged, creating another issue to be addressed.<br><br>Throughout this process, communication was a major frustration. I repeatedly had to contact the dealership for updates rather than receiving timely information about the status of my vehicle. I understand that repairs can take time and that unexpected issues can arise. I was never asking for my vehicle to be rushed or prioritized over anyone else's. I simply expected the repairs to be completed correctly and communication to be timely and clear.<br><br>Ultimately, the dealership had my Jeep for 29 days — one month minus one day. Because my Jeep was still unavailable, I had to use a loaner vehicle for my family vacation.<br><br>When my Jeep was finally returned, the battery died the same day. I also discovered concrete spray on the side of the vehicle from driving through roadwork while it was in their possession.<br><br>At that point, after everything that had already happened, I decided I would not return my Jeep to the dealership again. I am having to handle the concrete cleanup myself rather than putting the vehicle back in their hands.<br><br>I am not claiming that every issue with the vehicle was caused by the dealership. My concern is the overall experience: the length of time my vehicle was gone, the communication, the workmanship issue involving the brake caliper, the resulting damage, the condition in which the vehicle was returned, and then having the battery fail the same day I got it back.<br><br>I appreciate that a loaner was provided and that work was ultimately performed on the vehicle. However, after this experience, I no longer have confidence in this dealership to service my Jeep.<br><br>I brought my vehicle in expecting it to be properly diagnosed and repaired. After 29 days, multiple complications, and additional issues upon its return, I left with less confidence in the dealership than when I arrived.<br><br>Edited to add: I received a "how was your visit" call from someone at Crystler Crown...I was honest and the person I spoke with insisted on me returning for them to clean up the concrete on my vehicle. I was promised a call back to schedule when I could come for that visit. I have not received a call back from her or anyone else even with her insisting on them taking care of it. I even have video proof from my home cameras of the vehicle returned with the concrete on the side. Yet another disappointment with this dealership.

2021 RAM 2500 TRADESMAN Owner

Oct 22, 2026

Carfax

Did a great job and was careful taking care of our vehicle.

Christine K

Oct 21, 2026

Google

Posting this for Eric, who came in today with a key problem on a Ram RV purchased elsewhere. Hannah Wilson at the front desk was extremely helpful, friendly and courteous. Phil Turner gave exceptional service, came out from the shop and personally explained the problem, and demonstrated everything Eric needed to show the original people who caused the issue with the key to begin with. Thank you so much!

2026 RAM 3500 TRADESMAN Owner

Oct 19, 2026

Carfax

Done in a timely manner. Done well. Always treated with respect there.

Jeff Bellamy

Oct 11, 2026

Google

This dealership, especially the service department has really stepped up customer service. Hanna is the service specialist I will recommend. She possesses Superior communications and a wonderful personality always with a smile.

James Pratt

Oct 11, 2026

Google

Great experience at Crown Jeep in Cleveland with a shout out to Levi Pastor.

Michael Bolt

Oct 11, 2026

Google

Excellent experience. Jacob Buckner is THE salesman to get. Ask for him! He will help you any way he can. He has assisted me in my last 5 purchases from Crown. Great place, 100%. Update. Jacob is still THE MAN and Daniel helped us on our last purchase as well. Both are great.

Shawn

Sep 30, 2026

Google

I purchased a vehicle from Crown of Cleveland here in Cleveland, TN, and the sales team was great! I messaged Colby a few times but did not schedule an appointment. I was in the area and dropped in on him. He was very busy but accommodating. He broke away to help me and was very nice. He was a No-pressure, easy-to-get-along-with guy. Once I had made a decision, he brought in Chase and Jacob to help close things out. All three of them were very pleasant to work with. They are a younger team, but the best that I've worked with. I am very pleased with the assistance that I received from Crown.

2013 DODGE JOURNEY SXT Owner

Sep 27, 2026

Carfax

They didn't fix my Journey. I won't recommend this place to no one.

Lisa Patrick

Sep 26, 2026

Google

I accompanied my friend as he was looking for a heavy duty truck. Our sales associate Colby Evans was very knowledgeable, friendly, and willing to help him find the right truck. During the process we also met the manager Jacob and Chase in finance. I would recommend all of these individuals. They were all very professional, friendly and easy to talk to. It was a great experience.

David Howard

Sep 25, 2026

Google

Great after advanced couldn't sell me pink antifreeze for a challenger the squared it away for me if I ever need Mopar parts again this will definitely be my first stop

Chuck Leedy

Sep 24, 2026

Google

From the salesman to the sales managers, everyone was friendly and accommodating. Everything went smooth with the purchase.

Angela D.

Sep 24, 2026

Carfax

I trust this dealership to perform maintenance on my vehicles because they have qualified skilled technicians. My truck runs great now.

Adam Sartin

Sep 24, 2026

Google

I recently got my Jeep back from Crown after a pretty extensive repair process, and I wanted to take a minute to recognize the great job they did. The repairs ended up being much more involved than originally expected, and Crown did an excellent job navigating everything with the warranty company. There were multiple approvals, additional documentation, pictures, and plenty of back-and-forth involved, and they stayed on top of the process until everything was ultimately approved and taken care of. A special thank you to Hannah. She was an absolute pleasure to work with throughout the entire process. She kept me updated, answered my questions, and helped make a frustrating situation much easier to deal with. I would highly recommend working with her. The quality of the work itself has been excellent. My Jeep came back running great, and after everything it went through, I'm extremely happy to finally have it back on the road. The only real downside was the amount of time the entire process took—about two months—but I don't put that on Crown. A large portion of that time was spent waiting on warranty approvals and determining the full extent of the repairs. Once Crown had the necessary approvals, they completed the work in almost exactly the timeframe they quoted me. I also appreciated Crown providing a loaner vehicle while everything was being worked out. Having transportation during such a long repair made a huge difference. Overall, I'm very happy with how Crown handled a complicated repair. They worked with the warranty company, kept pushing the process forward, stood behind the work, and ultimately got my Jeep back to me with a brand-new Mopar engine and the other approved repairs completed. Thank you to Hannah and the Crown service team for taking care of my Jeep and getting her back on the road. Hopefully I won't need to see the service department again anytime soon—but if I do, I know where I'm taking her!

Don Polise

Sep 22, 2026

Google

This was the best car buying experience we have ever been through. Every one was extremely polite and professional with no high pressure. 5 stars is not a high enough rating.

John L.

Sep 20, 2026

Cars.com

Hannah always does a great job of taking care of my service needs. She is friendly and professional. I would recommend Crown of Cleveland for any service needs.

2022 JEEP GLADIATOR MOJAVE Owner

Sep 15, 2026

Carfax

They are very slow at what they do had to go twice to get the problem fixed and was supposed to to be 3 hours and ended up over 5 hours and tell you they putting it back together and then two hours later tell you same thing I won't be back

2018 JEEP GRAND CHEROKEE LIMITED Owner

Sep 13, 2026

Carfax

Had to order compressor. Would think would have one available closer to area. Also the labor charges were higher than the extended warranty would cover but was not made aware of until car was ready for pickup. They make much more profit on labor.

2018 JEEP COMPASS TRAILHAWK Owner

Sep 11, 2026

Carfax

Fast and professional service

2025 RAM 2500 TRADESMAN Owner

Sep 10, 2026

Carfax

Completed the work in a timely manner.And everything went smooth

Gary Stoker

Aug 31, 2026

Google

Me and my wife was out looking for a jeep for our daughter and we ended up at Crown of Cleveland. We found a really sharp jeep with the help of our salesman Daniel Kerr, The guy was really honest abt the jeep without being pushy and the price was more than fair, We had a really good experience, and a really good feeling abt the vehicle we purchased, we will be going back the next time we need a vehicle! Not only Daniel, Everyone at this place was super nice! Thank you Daniel Kerr and thank you Crown of Cleveland for such a wonderful buying experience definitely go see these guys for your next ride they will not disappoint!

Chris German

Aug 31, 2026

Google

Daniel Kerr was our salesman over a year ago. I bought the 2016 Z06 Vette. We enjoyed our business with Daniel and Crown. We wanted a new jeep. We settled on the Black Whitecap. Again Daniel was very helpful. We’re happy with both cars. We specifically ask for Daniel every time we need anything. In the world where people are so rushed and rude it’s nice to do business with people who care and actually do their job. We worked with the finance department Jacob and Chancey and those guys were also exceptional. We’re a customer for life with Crown.

Donna Townsend

Aug 31, 2026

Google

Daniel was the best!! I was very nervous about getting a new car but he made it very easy for me, When I’m ready for an upgrade I will for sure go back!!

Barbara Leonard

Aug 31, 2026

Google

Hey! Just wanted to send a shout out for Daniel there at Crown Jeep/Dodge Dealership, In Cleveland. Very helpful and knowledgeable about the inventory. He negotiated well with the price so we were happy with the car we purchased.

Sandra German

Aug 31, 2026

Google

We have purchased two vehicles in the last year from crown ,one used and one new ,both times Daniel was our Salesman.The first time we had just met him the second time I asked for him specifically because he is very friendly and accommodating. Daniel works hard for the customers. We are very happy with our new Rubicon White Cap.

Scott Wilson

Aug 31, 2026

Google

I would recommend Cody cantrell at crown cdjr. He sold us our jeep gladiator and made the process very fast and efficient from start to finish

2026 DODGE DURANGO R/T Owner

Aug 27, 2026

Carfax

Good for having an oil change while waiting

Corbin The Sportsman

Aug 26, 2026

Google

Cody Cantrell did a great job communicating with me and answering all questions and concerns I had with the vehicle. I will definitely be back in the future and buy another vehicle from him!

2022 DODGE CHARGER SXT Owner

Aug 26, 2026

Carfax

Everything went fine. Except the salesmen were sitting outside while I was looking at cars and I heard them using foul language. No one offered to help.

Tyler Farley

Aug 22, 2026

Google

James Arrington was a great help while purchasing my new 2026 Ram 2500!

2020 RAM 2500 TRADESMAN Owner

Aug 15, 2026

Carfax

Service was excellent! We were traveling and they got us back on the road quickly.

Kathy Donour

Aug 13, 2026

Google

Excellent service. We were traveling and they were able to get us in fast and get our repair taken care of. Special shout out to Hannah to took great care of us.

Devan

Aug 11, 2026

Google

The GSM named Brandon is the best general store manager I’ve interacted with at a dealership. Very kind person, definitely recommend jeep of Cleveland as a dealership to shop at! Thank you Brandon for making my experience so good!