Reviews

49
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Anna Vlk

Dec 16, 2025

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I am one of the satisfied customers. I can recommend Lia Honda Brewster.

Dani Plastini

Aug 25, 2025

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Worst dealership, customer service is terrible. Leases a vehicle and has to figure out bells and whistles myself. three weeks later my trade in is still not paid off. DO NOT Recommend

Jean Logan

Aug 9, 2025

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Anthony our salesman was great! Thanks so much! Even put a bow on it for instagram pics!

Rachel Liberatore

Nov 26, 2024

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Had a great experience buying out my leased HRV! Peter, Anthony, and Chris were of huge help and can’t thank them enough! Definitely recommend LIA Honda!

Rachel Liberatore

Nov 26, 2024

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Had a great experience buying out my leased HRV! Peter, Anthony, and Chris were of huge help and cant thank them enough! Definitely recommend LIA Honda!

Alec Pandaleon

Jun 10, 2024

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Went to Lia this morning and met with Barry Weiss, Senior Sales Consultant. Barry was great: knowledgeable about his product and very easy to work with. If you want a new or previously owned Honda, Barry is the go-to guy !! Thanks, Barry

Alec Pandaleon

Jun 10, 2024

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Went to Lia this morning and met with Barry Weiss, Senior Sales Consultant. Barry was great: knowledgeable about his product and very easy to work with. If you want a new or previously owned Honda, Barry is the go-to guy !! Thanks, Barry

Katelyn Grey

May 5, 2023

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Highly do not recommend this place. Just another sketchy dealership full of professional liars. We went to pick up a car everything was taken care of and ready to go and as they handed us a pen to sign the papers oh by the way the car isn’t actually certified and if you want it certified it’s gonna cost a few thousands dollars to replace “aftermarket” pieces that magically appeared day of signing that none of their employees were able to identify for however long the car was there and the week process of us purchasing it? Riiight. The car was listed as certified preowned on their website, one of the managers stated when they receive cars they automatically list them as certified “while in the process of being certified before they know if it can be certified or not” so watch out for their false advertising. Just a bunch of bs, the car was certified based on miles, year and advertised on the their Honda website. Too good to be true to deal with honest straightforward people, they just had to try to scam us out of a few thousand dollars. And of course when we said we didn’t want it anymore they changed their tune at the last second and said we could have it certified for the original price and followed us out to our car begging to offer something to change our minds. Don’t waste your time here. Misleading, untrustworthy, and will obviously try to take advantage if they think you’re an idiot, desperate, or won’t stand up for yourself.

Thomas Sniffen

Oct 20, 2022

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Fast and efficient service.

David L. Silverman

Oct 17, 2022

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I had occasion to have my car extensively serviced at Lia Honda recently. The Service Manager, Robert Benfari, went out of his way not only to ensure that the work was done well, but he also kept me apprised every step of the way. Such dedication to a customer today is rare. The service element of buying a Honda is an integral part of the ownership experience, and my experience with the entire team has been very positive.

Julie Hoppe

Aug 30, 2022

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To start, my sales person QUIT the day after my car was ready to be picked up. He conned me into all these unnecessary packages saying it was coverage I needed, mind you I was 23 and on my own.. and i wound up spending an extra 5k in GARBAGE. He told me the finance manager would give me a 5 year loan, had me sign paperwork for a 7 year loan without telling me the correction so when I thought I was in the clear for my payments to end, I really wasn’t and was shocked at the paperwork when I looked back. Wheel and tire is a joke. Simonize treatment did NOTHING. Customer service is trash. The dealer principal/ manager or whatever he calls himself is a total jerk and will not listen to you even if you ARE right. Go somewhere else, for the love of god.

Debra Long

Feb 10, 2022

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Couldn’t be happier with my recent experience at Lia Honda Brewster. Right now, people are struggling to get a new car. (There aren’t many out there!) I had been to a couple of dealerships. I was lucky to work with Mike Tolliver. They had the car I wanted coming in that week. 😊 Many places are telling customers April. From start to finish, he took care of absolutely everything. Highly recommend Lia, and especially Mike!

Erik Attila

Sep 15, 2021

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Watch out for the BAIT and SWITCH email deals. The advertise an email for early trade in on your lease, with a amazing deal, you go in and they dont know anything about it and then tell you lease would be 125 more a month! SCAM

Matt Linder

Jun 11, 2021

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awful customer service. nobody answers the phone the service department. last time I spoke to somebody at two days ago I was told I would get a call back. never happened waited on hold for 20 minutes before somebody in sales answered the phone and transferred me back to parts where I got a voicemail.... avoid this place at all costs.

Charlie Cocuzzo

Jan 12, 2021

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Another outstanding Service experience with Kira at Lia Honda Brewster! Kira always takes the time to understand our concerns and provides a vehicle service experience that exceeds our expectations! Thank you Kira and Brewster Honda Service team!

Mark Farrell

Jan 5, 2021

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We have been customers of Lia Honda for many years. We have purchased 5 cars and counting and have enjoyed the buying experience each time. We also use the service department regularly and they provide excellent service in a clean professional environment. Recently we had the need for service to one of our cars on short notice. Nick Pogact took the lead and made sure our needs were met. Kudo's to Nick for providing excellent Customer Service !

Azure Reustle

Dec 4, 2020

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i had to get a new vehicle with very little notice and not much planning. i drove 1.5 hrs to brewster for my "perfect car". Lidian was so helpful! everyone worked so fast to get me into my new car in less then 2 days, it was the easiest deal ive ever made, they worked SO HARD to get me approved and on my way. A huge thank you to Lidian , Frank and the entire team in Brewster ❤

Bruce Chace

Sep 17, 2020

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Thanks for the awesome service and advice from the service dept. Kira Bueti was fantastic at assisting me and helping me keep track of what's needed for my next visit.

Doris Rapetti

Sep 13, 2020

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Just leased our 4th car from Lia Honda Brewster. Our salesman was Lidian Nikolla . What a wonderful man. Helpful and polite. Took care of everything for us. Even came in on his day off to finish the deal. Great experience.

Michele Padron Gunnison

Aug 22, 2020

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Best service . Phil and his team are awesome!

Jim McCarthy

May 5, 2020

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Excellent service. We always have our 2 CR-V serviced at Brewster Honda. On our most recent visits both Judy Deems and Nick Pogact made sure that everything went smoothly and all issues addressed.

Florence Reilly

Feb 11, 2020

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The Lia Honda service department is the best !!! My rep. was Jon Ayala. Not only was my car serviced in a timely manner but Jon took the time to program my new phone to the apple car play app. He also explained every single question about the cars features that I asked. It was a very pleasant experience ...😃😃😃

Pam Puttre

Oct 7, 2019

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I cane to Brewster Honda for service because my former Honda service, that Is been with for more than 19 years, was no longer making me feel like I was a valued customer. Jon Ayala, at my last visit was not only friendly and courteous, he was very helpful when informing me about my cars needed service and helped me figure out a timeline to make sure it was all done right.

Bob Weiler

Oct 1, 2019

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Frank Cappadora Was great along with the rest of the sales team. My experience was easy and trouble free.

Angela Dorio Minotti

Aug 21, 2019

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The service is excellent...The workers are nice and courteous...Love Lia Honda...

David Hamula

Aug 10, 2019

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If your goal is to buy a car they have some. If you expect anything more go elsewhere. I've purchased approx 15 vehicles over the years. First time with this dealership. Once you've decided to but they are done with you. A couple days after purchasing the vehicle I rec'd and email thanking me for bringing it in for service. The next day I received an email saying the vehicle needed and oil change. I have received repeats of this same email several times. Not sure if they can't figure out email how can they be counted on to service the car? When my license plates arrived they sent an email and when I responded asking if the could put some screws with the plates since none were with the car the reply was "See your sales person"...or code for "not my job" or we aren't customer service friendly or able to solve easy issues or get off my email or just get your plates and find your own screws. Will the Sales Manager when told...:Go talk to service they sent the emails. Why would they do that?" And when told about the response to my request for screws "Sounds like she gave you an answer, do you need screws?" I think he has a couple loose ones.

Vito Galati

Jul 29, 2019

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Went to buy a minivan and made an appointment to test drive. Before even getting into the vehicle we were told that the price they gave us is final AND we had to take what they had in stock. Whetted we liked the color or not. Mind you they only had two and one wasn’t even the model we wanted. They wouldn’t even do a locate. So with that being said we did not test drive because we felt that they were bullying us to take or leave it. So we left it. Bad business practice. We’ll find another dealership that will appreciate our business.

Deshawn Vines

Jul 11, 2019

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Service technician’s are very professional!!

Anh Kenny Pyles

Jun 23, 2019

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I purchased a used vehicle from Lia Honda Brewster and going in, I knew the price of that vehicle and what I wanted for my trade-in. The Sales Representative, Barry, was very professional and courteous. There was never any pressure to buy, although I knew I wanted the vehicle but I didn't say this going in, and our conversation was like two old friends just talking. When it came time to make the sale, Barry was never pushy and inquired about my interest in the car as opposed to trying to persuade me to purchase it. Next, everyone's favorite part, was the trade-in price for my vehicle. I already had a figure in my head based on Edmunds and KBB estimated values. Despite my apprehension that I was going to get a lower offer, they offered almost exactly the estimated value. And yes, I would have walked away if it was too low. Next came finalizing the sale. This is another area where buyers are always pressured to purchase extended warranties and other special coverages. For the first time ever, that isn't what happened. The representative wasn't making any attempts to force these coverages but instead went over them and simply asked if I was interested. When I said no, there was no judgement, but simply an "Ok" and "Thank you" and we talked for a little bit longer (not about purchasing anything). Overall, I highly recommend this dealership to anyone. I understand we all have different experiences so I can only speak on mine. I am definitely pleased with the vehicle I purchased and I am pleased with my experience. Barry and the other members of the team are professional and made me feel welcome, as opposed to rushed and pressured. If it comes time to purchase another vehicle, I won't hesitate to go back.

Anh Kenny Pyles

Jun 23, 2019

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I purchased a used vehicle from Lia Honda Brewster and going in, I knew the price of that vehicle and what I wanted for my trade-in. The Sales Representative, Barry, was very professional and courteous. There was never any pressure to buy, although I knew I wanted the vehicle but I didn't say this going in, and our conversation was like two old friends just talking. When it came time to make the sale, Barry was never pushy and inquired about my interest in the car as opposed to trying to persuade me to purchase it. Next, everyone's favorite part, was the trade-in price for my vehicle. I already had a figure in my head based on Edmunds and KBB estimated values. Despite my apprehension that I was going to get a lower offer, they offered almost exactly the estimated value. And yes, I would have walked away if it was too low. Next came finalizing the sale. This is another area where buyers are always pressured to purchase extended warranties and other special coverages. For the first time ever, that isn't what happened. The representative wasn't making any attempts to force these coverages but instead went over them and simply asked if I was interested. When I said no, there was no judgement, but simply an "Ok" and "Thank you" and we talked for a little bit longer (not about purchasing anything). Overall, I highly recommend this dealership to anyone. I understand we all have different experiences so I can only speak on mine. I am definitely pleased with the vehicle I purchased and I am pleased with my experience. Barry and the other members of the team are professional and made me feel welcome, as opposed to rushed and pressured. If it comes time to purchase another vehicle, I won't hesitate to go back.

Chance Coluccio

Jun 10, 2019

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The worst ever, they up-sold me right out of the door never to return again and didn't even fix the original problem I brought it in for, good job guys 👍.... Friendly Honda on 44 in Poughkeepsie, hands down best service, make the trip, it's worth it.

Sara N Jay Goer

Jan 25, 2019

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Barry Weiss is one of the nicest and knowledgeable salesmen around. He helped us decide on a lease for a new 2018 Honda CR-V EXL . Beautiful car. Thank you very much Barry and Ryan and all who were involved in getting us into our car.

Peter Clair

Nov 18, 2018

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I love everything about brewster honda. I have gotten great deals on 4 pre owned honda cars and great service to go along with it. Kira Bueti is very helpful and knowledgeable in the service dept. A big help for me is being able to drop off my car in the morning and getting a new Honda vehicle as my loaner to go about my day with. That is a very valueable reason why I have my vehicle serviced with them.

Tyler Mason

Sep 28, 2018

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One of the worst Honda dealerships I have ever been to. The customer service is absolutely terrible. Melissa made us wait fifteen minutes to check in because she couldn’t find and ink cartridge. Meanwhile her coworkers kept telling her to switch the printer and then worry about the ink cartridge. Se was so rude and did not look happy being there. I brought my 2011 Honda CR-V in because it was consuming too much oil. They checked the dip stick instead of measuring the amount of oil left in the tank. My husband and I tried to explain to her that when you change the oil it is extremely low (missing about 2 quarts at 3000 miles). She offered no explanation. Honda has a recall for my Honda and their website states that the Honda’s are consuming to much oil. She was not knowledgeable and she was extremely not helpful! Will never buy another Honda from Brewster. And the service people left GARBAGE IN MY CAR. Water bottles and paper towels. Also things in my car we moved that would not be in the way to check the oil.

Baljit Singh

Mar 19, 2018

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Feeling cheated by Brewster Honda. My wife bought Honda Pilot from them in January. Their Sales person matched the price to other Honda dealer in area, because that dealer did not have color of her choice whereas Brewster Honda had color of her choice. They finalized the price and told her to come next day for signing the documents and delivery of vehicle. Next day I went with her, their Finance Manager had already finished paper work, he put bundle of papers in front of her and started showing her the space for her signature, he did not gave her time to see the paper, it seemed like he was in hurry, he was folding papers and my wife was signing papers on good faith. When all papers were signed he folded customer copy and put into envelop and handed it over to her. We were in excitement of new vehicle and not check the papers. After few day I open the envelop and found that they had over charged her $1000.00. Next day I went to Brewster Honda, I talked to Sales person who dealt with us, he checked his record and agreed that something happened wrong, he went to Sales Manager cabin and came back and told me that their Finance Manager is on vacations and be back on March 15, you can come back after March 15 your matter would be resolved. Then I went back on March 17, but nobody was ready to talk to me. Their Sales Person was telling their Front Desk Lady, he is too busy, tell Mr. Singh (me) to talk to Finance Manager, but Finance Manager was not picking up his phone as per Front Desk Lady. She suggested me to wait for some time she will try to connect him again, I waited for one hour and then I requested her let me see Sales Manager. Then I could see the Sales Manager, I was very surprised to see the difference in behavior of this company’s persons the day I visited first time to buy new car and today. Any how the Sales Manager straight way refused that price was quoted less than they charged, secondly we had agreed that price because my wife had signed documents. No doubt she signed documents on good faith and trusted these people but they broke not only our trust but also other customers. That is why, I suggest every one who want to buy vehicle from Brewster Honda, do not trust them, do not get cheated, check every document before you sign.

Peter Gormanly

Feb 11, 2018

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My Camry died on me and I needed a replacement vehicle immediately. A friend recommended Lia and suggested I reach out. A 2013 CRV was available at a Hyundai dealer in Connecticut. The vehicle meet my needs and price point. After meeting briefly with David Sackaroff, the wheels were set in motion to have the vehicle transported to Brewster. Barry Weiss took charge of the sale. Both men were unfailingly gracious and professional. Within 48 hours I took possession of the vehicle. When an issue arose as to the condition of the wheel bearings, Barry and David immediately reached out to Rob Benfari in the Service Dept. Rob had the situation evaluated, and had the work done in half a day with no charge. Given that my first car purchase was made in 1979, hopefully it means something when I say this ranks as the best car buying I have had. Thank you David, Barry, and Rob; I'll be back!

Younnia Chef Wells

Sep 21, 2017

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The guy in service department has no manners. I say guy because he never even told me his name! All I received was "what can I do for you today". His customer service was horrible like I wasn't a paying customer. I decided that I didn't want my work down there.

Michael Vincent

Aug 30, 2017

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Great dealership, my salesman was Barry Weiss! A true gentlemen and great guy!!! Sold me a 2017 Honda Accord Hybrid and took my 2014 jeep off my hands!!! I'm saving a tun of money on gas a month! Thanks Barry!!!

David Gustavson

Aug 10, 2017

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I had two recalls done on my 2008 Accord. The new service building is very nice. Easy check-in process, large, comfortable waiting area.

Antonio DelToro

May 31, 2017

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My recent buying experience was an excellent one! I can only imagine how my salesman, Barry Weiss, will raise his own bar to excel further in customer service AND professionalism when the new showroom opens! My wife and I felt comfortable throughout the entire process and highly recommend you seek out Barry Weiss if you're interested in buying a Honda at Lia Honda of Brewster.

Antonio DelToro

May 31, 2017

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My recent buying experience was an excellent one! I can only imagine how my salesman, Barry Weiss, will raise his own bar to excel further in customer service AND professionalism when the new showroom opens! My wife and I felt comfortable throughout the entire process and highly recommend you seek out Barry Weiss if you're interested in buying a Honda at Lia Honda of Brewster.

Lorraine Saporito

May 16, 2017

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I have always had great service at Brewster Honda, but now they have a beautiful new facility to make the experience even better!

Meg Tav

Feb 4, 2017

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Robert Butch Thompson

Jan 24, 2017

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Jodi Stockfield Mancusi

Jan 7, 2017

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Very unimpressed with knowledge and sales staff. Car on lot had dent and gas cap wouldn't close. Refused to negotiate saying "we can sell it ". Now same car down $500 three days later!

Gio Musolino

Jan 1, 2017

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Erin Scherfner

Oct 25, 2016

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Went in for an oil change and found out I had a recall on my 2016 Honda Civic EX-T, I informed the staff I had a midterm to take and the staff immediately went into full gear to make sure I got my car back in time to make it to my midterm. Thank you so much to Josephine and Kevin for helping me out ?

Lauren Grippo Attinelly

Aug 24, 2016

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Great experience at Lia Honda. Proud owner of a new Pilot. Our salesperson Barry Weiss was wonderful and made for a great experience. Truly a pleasure to work with.

Diane Moia

Apr 1, 2016

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Brewster Honda and Barry Weiss were great. Made our experience a pleasure taking care of every detail. Brewster Honda and Barry Weiss will be our family's new dealership. Diane

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