Richard M.

Sep 14, 2026

Yelp

I had my car serviced today at the dealership. It took 2 and one half hours to get an oil change and inspection. I had to wait over an hour to get the bill to pay, was told after I asked what is taking so long they said the printer is broken. They made me wait another 45 minutes and when I asked for the manager she had a lousy attitude and theaten to call the police if I left without paying the bill. I said I want to pay the bill but want a copy and they were annoyed with me for complaining. Lousy customer service. STAY AWAY!!!!!

Kristi B.

Aug 20, 2026

Yelp

We have purchased all of our vehicles here for well over 16 years now. I never wanted a Honda Element....i test drove 1 here and I fell in love. It was an amazing vehicle especially for our lifestyle at the time. A few later, we traded up for a Honda CRV. Loved my CRV. Recently, we traded up again for a used Honda Pilot. We shopped online at several places and even went to a couple other dealerships but we returned to Lia. Brian Galper was who helped us and he was really a great and honest man to deal with. He put us in our dream vehicle. He made sure we were taken care, our needs were met and he followed up...even after the sale was final, just to check on us. We were never imagining getting a Pilot. He really is credited with making us truly happy. It was another seamless and exciting purchase with this deal ship and with Brian being our sales person... we drove away with confidence of knowing they will continue to take care of us and we will return in the future when it's time to upgrade. Much thanks to Brian Galper and to Lia Honda for making us happy.

Caroline T.

Aug 11, 2026

Yelp

My mother, who is in her 80s, brought her 2018 Odyssey to Lia Honda of Brewster for one thing: a tire that kept losing air. She left with a bill over $2,200. While the car was there, a service advisor called her and told her the rear suspension arms were "wearing and would snap" and that the car wasn't safe to drive. Frightened, she authorized nearly $1,500 in suspension work over the phone. No photos were shown. No old parts were offered. The inspection findings that supposedly justified the repair aren't documented anywhere on the invoice, and the authorization section of the paperwork was left completely blank. They also added a second tire she didn't ask for, a cabin air filter, and a $15 "Frigi Fresh" deodorizer -- none of which had anything to do with why she came in. Maybe some of this work was needed. But telling an elderly woman her car is about to snap, over the phone, with zero documentation, is not how a trustworthy shop operates. If your parents take their car here, go with them. I'll update this review based on how management responds.

Cynthia C.

Aug 11, 2026

Yelp

horrible dealer experience i went in yesterday on 8/10/2026 to look at a vehicle i saw two . I apllied for one of them . Which was a honda crv 2020 .. the dealer submitted my application in ehich i got approved for thru lending buzz . The dealer refused to sell me the vehicle because I did not want to purchase their extended warranty when I questioned them about the bank that they were using which was lending buzz and the phone number they proceeded to lie to me and tell me that lending buzz does not have a telephone number and that I cannot speak with them that it was only done online in which it was a absolute lie. I found their telephone number, and I spoke with them directly in which they told me that by New York State law, the bank does not obligate the customer to purchase an extended warranty in order to get an approval for them. They also proceeded to tell me that they do not ask for a down payment most of the times all written up by the dealer and it is up to the sales person and the finance manager the finance manager Dave and the sales representative AJ both continued to lie and proceed to tell me that it was not worth them selling the to me because they would lose money on it if I did not buy the warranty in which it is not mandatory for them to sell by New York State law they are fraudulent. They are liars and I do not recommend them to anyone most of I couldn't even look at because they didn't know where they came from and they had no titles as per the sales horrible experience

Kristian M.

Jun 15, 2026

Yelp

I didn't end up buying the car I test drove but if you're near Brewster and car shopping I'd pop in Lia Honda, ask for Anthomy, nice kid, very helpful.

Betty B.

May 7, 2026

Yelp

The last two visits for maintenance service on a vehicle I bought from them resulted in a bait and switch scheme with invoiced pricing. Both times I was quoted a price for work to be performed. I reviewed the work item by item with the service advisor before letting the work begin. Both times after the service was performed the final invoice was higher than the quoted signed estimate. When confronted about the upcharge excuses were made and minor adjustments were applied still resulting in me pay a higher amount than the original singed and approved estimate.

M R.

May 5, 2026

Yelp

Was quoted a price on a brake job of approx $700. While the job was being done they emailed me a bill summarizing the work in the amount of $693, which I signed off on. When I went to the desk to pay, they presented me with a bill that was well over $800. The explanation was a lot of unacceptable double talk. After much arguing, they finally lowered the bill to $771 which I grudgingly paid. This is the second time this happened to me at Lia Honda. Not going back.

Pat D.

Apr 16, 2026

Yelp

I had a 10 o'clock appointment for an oil change and tire rotation. At 11:30 I checked with the service advisor for an update. When he went to check on the car it was still outside and still had one other car ahead of it before it would be brought in. I asked how long the service would take and was told an hour. Seems that 2.5 hours for an oil change and tire rotation is excessive.

Katie C.

Dec 23, 2025

Yelp

Tess helped me purchase my first used car, making the experience pleasant and stress free. Chris guided us through the financial end of things and overall I am happy with my purchase.

Katie C.

Dec 22, 2025

Yelp

Tess helped me purchase my first used car, making the experience pleasant and stress free. Chris guided us through the financial end of things and overall I am happy with my purchase.

Janet R.

Aug 6, 2025

Yelp

iam a long time customer of lia honda brewster.ihave my car serviced by kevin feldman.he is the best. he kind patient and he explains and goes over everything he is going to do to my car.he will take the time to look at my car if a problem comes up unexpected.he is always there for me.iam so greatful for kevin. i wont deal with anyone else except for kevin.he is the best.again iam so greatful to kevin.he is the best.

Janet R.

Aug 6, 2025

Yelp

iam a long time customer of lia honda brewster.ihave my car serviced by kevin feldman.he is the best. he kind patient and he explains and goes over everything he is going to do to my car.he will take the time to look at my car if a problem comes up unexpected.he is always there for me.iam so greatful for kevin. i wont deal with anyone else except for kevin.he is the best.again iam so greatful to kevin.he is the best.

Gabriela P.

Mar 29, 2025

Yelp

I went in looking for information with the intention of trading my 2022 HRV for a bigger vehicle. The salesman was dismissive about what my preferences were and challenged my request. When he realized that I wasn't easily manipulated, he pretended to have my best interest at heart yet without my knowledge or approval, he reached out to 11 lenders and affected my credit score by 27 points! Crazy enough, having a 2.9% interest rate on my 2022 that I've kept in great condition, he thought that I would be excited to accept his offer on a 2020 Pilot with 908 miles less than my vehicle had, $800 down and $700 per month, when I pay $450 a month. As far as I'm concerned, he was dishonest and deceitful. I take my credit score very serious, since I've worked very hard on being in the 700s, yet he did me wrong. I have nothing positive to say about this dealership.

Reginald W.

Jan 3, 2025

Yelp

The service team is absolutely amazing! Super helpful and knowledgeable. The service manger Kira is great and hands on. The service pro Kevin is great.

Galina A.

Nov 20, 2024

Yelp

Sad, poor service with a seller named Herge(George). He fooled my family for 3 weeks! As a result, the car is still being repaired, the financial advisor is absent in the middle of the work week, . complete indifference and unprofessional service! I'm disappointed, what mine! money, I couldn't buy a car

Galina A.

Nov 19, 2024

Yelp

Sad, poor service with a seller named Herge(George). He fooled my family for 3 weeks! As a result, the car is still being repaired, the financial advisor is absent in the middle of the work week, . complete indifference and unprofessional service! I'm disappointed, what mine! money, I couldn't buy a car

Emanuel G.

Aug 29, 2024

Yelp

Man this dealership a scam I went and got a 2019 Honda civic type r thinking it was in great condition turns out they sold me the car with 4 BAD TIRES ! And don't get me started with the brakes they were already worn out and didn't give me a second key and on top of that no air pump for the tires I highly recommend if you buy a car here to check all 4 Tires and and for them to check the brakes first before u buy the car worst experience ever at Brewster Honda .

Laura B.

Jun 20, 2024

Yelp

GREEDY! GREEDY! GREEDY! Brewster Honda has gone to the potty. This is going to be long, but I beg you to read till the end. First, I have been leasing and buying cars from Brewster since 2011.Approximately 5 years ago I had my significant other buy a suv from them. We both received letters from Brewster Honda last week they would give us a certain amount of money for our current vehicles if we trade in for newer ones. Great! We both go. He looks first and finds a crv. They tell him oh you have too many miles on your car and offers half of what the letter says. Now, mind you we service our vehicles at Brewster Honda so they know our milage. Anyway, he says fine, but I want a two-inch hitch installed. He gets told the car will be ready Wednesday. We get there late Wednesday, and the computers are down but we can still do the deal. Two hours later he looks at the car and there is no hitch. They have had 5 days to install the hitch. It's decided he will come back 8am today (Thursday) and is shouldn't be more than 2hrs. Well, five hours later the hitch is installed, and it is a one inch not two-inch hitch. That's when they tell him we do not have two-inch hitches. So, almost two thousand dollars later he is stuck with something he doesn't want, and they will do nothing for him. Now, I look at a vehicle. They of course tell me the same things about my millage being too high. I take a car for a test drive and I am interested in buying it. I tell them since you charged him for a hitch that wasn't even what he asked for take the price off of my vehicle to show good faith. They give me the sob story how they hardly make money on the vehicles. PLEASE STOP. You got money out of him for something he didn't want. Instead of being honest and telling him they do not carry two-inch hitches. I tell them how long I have been going there and I get the OH I'M So SORRY THERE IS NOTHING I CAN DO! So, I walked out of there with my old car. The fact $1,500 was such a deal breaker is beyond disgusting to me. They are nothing but GREEDY SLOBS.

Amanda B.

Jun 18, 2024

Yelp

Very poor customer service. There Service department should be ashamed of themselves. My son bought a car less than 11 months ago 142000 miles on it for 11,000 Within this time he drove less than 3000 miles. Had it towed to Honda and of course I need a new transmission. They quoted me at 7000 to fix it. Asked for a little help with that number and they wouldn't do a damn thing. I could have went to the used car dealership up the block but chose Honda cause my mom bought 2 cars from them in the last 10 years. Very disappointed in their customer service and just the fact that they couldn't even give me 500 dollars off of their already steep price. Shame on you Honda.

Gina H.

Jun 10, 2024

Yelp

INCOMPETENT service department at Lia Honda of Brewster. I had my engine oil changed by them, the "Experts" they claim only to have my car breakdown and all the oil pour out. Thank god my daughter just got off interstate 84 when this happened or else she could have been in an accident or even worse, killed when the car shut off. when the tow truck came and put the car up on flatbed, he noted no oil cap. Besides being stranded, no car to get to work but now I have huge oil mess to clean up. I bring the car only to brewster Honda so I can have a certified Honda mechanic work on it and pay the high prices for this service but apparently the mechanic is incompetent. A simple oil change and almost blew my engine. Now I have to worry that I don start having engine problems. car has under 55,000 miles on it and I always maintained it. Hondas response was "it happens", are they serious with this response. The service depart took no responsibility of their negligence and their response is not acceptable. I will be taking this matter to the higher management. When we picked the car up, they claim it's all good now, no engine problems but not sure if they can be trusted. I was not charged to fix the problem but never even offered anything for the inconvenience , lost day of work due to no transportation and the trauma my daughter had to go through all due to honda. All Honda can say is "it happens". I wonder if they would feel the same if it happen to their family member or car.

Lisa F.

Jan 1, 2024

Yelp

My family and I have been coming to Brewster Honda for over 15 years. We will never go anywhere else to buy or lease a car. Will Darnell and Chris Larson are top notch. Both gentlemen are upfront, honest and will not push you into making any decisions. The best dealership around!!!

Lorna H.

Jun 17, 2023

Yelp

The service department at Lia Honda in Brewster is the absolute worst!!! I have been a customer for almost 20 years and have purchased numerous cars from them. My last three experiences with the service department have been less than satisfactory. Their response is always the same - some service worker called out today and we are running behind. Its a pathetic excuse that has grown old over the last several years. You would think they could come up with a new excuse. They supposedly changed the oil on my husbands car and they never did so during an emergency his oil light came on and he had no oil at all. Luckily it didn't ruin his engine. They have no customer service whatsoever - I guess they forget that without the customer they have no business. Such a shame - it used to be good service, sales and customer service company. I'm not sure about sales since covid as I haven't purchased a new car since before it. I used to get a new car every two years. Service and customer service are definitely terrible and I'll be taking my business elsewhere for sales and service - speaks volumes that a customer for almost 20 years would no longer want to do business with them. But it goes to show that they no longer take care of their customers.

K O.

May 5, 2023

Yelp

Highly do not recommend this place. Just another sketchy dealership full of professional liars. We went to pick up a car everything was taken care of and ready to go and as they handed us a pen to sign the papers oh by the way the car isn't actually certified and if you want it certified it's gonna cost a few thousands dollars to replace "aftermarket" pieces that magically appeared day of signing that none of their employees were able to identify for however long the car was there and the week process of us purchasing it? Riiight. The car was listed as certified preowned on their website, one of the managers stated when they receive cars they automatically list them as certified "while in the process of being certified before they know if it can be certified or not" so watch out for their false advertising. Just a bunch of bs, the car was certified based on miles, year and advertised on the their Honda website. Too good to be true to deal with honest straightforward people, they just had to try to scam us out of a few thousand dollars. And of course when we said we didn't want it anymore they changed their tune at the last second and said we could have it certified for the original price and followed us out to our car begging to offer something to change our minds. Don't waste your time here. Misleading, untrustworthy, and will obviously try to take advantage if they think you're an idiot, desperate, or won't stand up for yourself.

Dana H.

Oct 26, 2022

Yelp

Husband JUST NOW returned after retrieving our car for a simple inspection/oil change. During the 4 hours they had the car, they tried to sell us an air filter for over $70 (they cost $11); we declined the offer, as it was inane. Husband was told the total cost for oil change and inspection would be about $73. When he got there to pay and pick up the car he was presented with a bill for $96. "What's this for?" he asked, and was told it was for the oil change, unless he had a coupon. "A COUPON? WHAT COUPON?" So discussion was had between service flunky and service manager and they decided to honor the invisible, nonexistent coupon, and the bill came to $76. Husband requested that they honor the quote so they eventually took the additional $3 off. Sure - $23 extra isn't going to break our bank but this is, to put it kindly, very sharp practice. You can be sure we won't be back. If you want an honest mechanic, go to Don's Automotive in Brewster NY. That's DON'S AUTOMOTIVE. Stay away from Lia Honda Service.

Linda O.

Sep 10, 2022

Yelp

I was driving to CT and the engine light came on so I drove it to Lia Honda and they had my car for 3 days. They fixed the problem and also did an oil change. Yesterday I noticed oil was leaking, so I called service today and spoke to Rob. He said bring it over. So I got there at 8 and they fixed it and washed car. I notice that I had scratches on the drivers side which were not there when I took it in. I asked Chris who checked me in when I bought my car in, that there are scratches on my car which weren't there. He looked at it and told me that all I need to do was get it buffed out. I feel that Lia Honda should fix this but was so mad at that point I just left. L.Olsen

Madeline S.

Jul 28, 2022

Yelp

I called to speak with sales representative Irene about looking for a used car and she was very friendly. I asked if they had any CR-Vs available. When she was checking, I was looking at their website and found 61 cars within my price range. She came back to the phone and mentioned she had 6 CR-Vs and invited me to come look at them. I then told her I was open to seeing other cars and I mentioned my price range. She immediately cut me off and told me there was nothing even close to my price range, even though I found 61 cars on the website that I was open to viewing. Then Irene says "I'll make ya an appoint for 5. If you're here you're here and if not, have a wonderful day" and then she hung up. One of the rudest experiences I had speaking to a sales rep on the phone, especially when I was ready to buy a car that day! I would not recommend Irene at this dealership!

Timothy F.

Jun 25, 2022

Yelp

We just purchased a new 2022 Honda CRV-EXL for are daughter and the whole experience was awesome. When we arrived at Lia Honda there was not much inventory do to the supply chain issues. We got lucky and they had the exact car we were looking for and they were detailing it for the showroom. Ken Seiferheld was awesome from the time we met him on the lot to the time we picked up the car. I really enjoyed dealing with a professional that had a no pressure selling technique. Like most dealers they were charging above MSRP and since I'm in sales I understand why they need to charge more or they will go out of business. With very little inventory they need to charge a little more to stay in business so we were willing to pay more for the car we wanted. We added additional accessories and everything was in stock except one item so we will return to get that next week. The car was a surprise for our daughter and the whole experience was terrific. Although we didn't deal much with William Darnell once of the sales managers, I had the opportunity and pleasure to speaking with him the day we picked up the car and he definitely knows how to treat customers as family. My older daughter purchased a Honda CRV from Lia Honda in 2020 and she was equally happy with the whole experience. If your looking for one of the top Honda Dealerships in the Putnam, Westchester or Fairfield county areas, I would highly recommend going to Lia Honda. I would also highly recommend asking for William Darnell or Ken Seiferheld to help you out.

Pam P.

Nov 27, 2021

Yelp

Excellent care and service provided. From start to finish communication was excellent and Kevin Feldman as well as the service team demonstrated care for both my car and myself. When I shared that this car was no for my son and that i now wanted a safety check, they not only provided the service but Kevin Feldman took time to teach my son about tire tread and break wear. This business offers points for return customers and always demonstrates that they want to give me the best value for my money.

Barbara P.

Sep 28, 2021

Yelp

Lia Honda Service almost killed me twice. A few years ago, they did not properly secure my oil pan plug. I suddenly ran out of oil and started to overheat on a parkway. Thank goodness it was a manual transmission; I was able to literally coast in neutral to an exit ramp, down hill to a parking lot. It was towed to a nearby Honda dealer, and they said that whomever changed the oil did not secure the plug properly. They called Lia and the error was acknowledged. I thought it was one of those things. Now, very recently, at the same dealership I got a 5000 lb towing package installed. I chose this dealership because they told me that what others had said to me, that I would need a transmission cooler, was not true. I thought this dealer was being more honest than others. Towing package installed, I again checked with the service writer, Nick P., on delivery: this can tow 5000 pounds, correct? He said yes. Then getting ready to send my vehicle, trailer and child off on a trip, I got cold feet. I came to learn that what was installed was designed for up to 3500 lbs, the difference being that the transmission fluid cooler would need to be added to make my vehicle able to tow what I intended it to tow! I could have had my significant other, my child, and who knows who else killed on the highway. Significant other has called the service writer, Nick P., but has not gotten a response. Hence, this review. A second dangerous error should not be left unaddressed.

Chris M.

Sep 13, 2021

Yelp

This place CONSTANTLY takes so long for absolutely anything you come in for. An oil change will literally take 2 freakin hours at this place!! Wtf!! And they STAY trying to sell all these other upgrades and fixes and "services" every single time I come. I want a damn oil change not tires and battery service and extra shit I didn't even ask for!! They come out every time telling me they find some new issues that they wanna charge me 2/3/400 for, like damn stop spending so much time looking for ways to up charge me and just do the job I came in for I'm switching to Danbury Smfh this place sucks asshole

Bettina M.

Aug 17, 2021

Yelp

Yesterday I went to Lia Honda to BUY** not look at a car and test drive it and come back later.I was ready to BUY. I was treated terribly by the associate there names AJ and his manager as well. At first I was given a price over the phone by Irene ( she did not notate it in the system) long story short she gave me the wrong price. mind you the price she gave me was listed on LIA OF BREWSTERS website for what she quoted me. This dealer ship is selling there cars 1200 over there listed prices on there website. It's robbery. ALSO, I was called a liar by AJ and had to force him to get his manager involved as he told me the manager wouldn't not do anything better. Once the manager was involved he smooth talked me into believing he would help me. i had gotten a better trade value from friendly Honda and wanted to purchase from brewster ( even after being accused of lying) I was looking for a match on my trade in. The manager told me to go where they offered me that amount for my trade in .. so he pushed me out the door. DO NOT GO TO THIS DEALER. Horrible customer service! who pushes customers out the door ?! Basically saying they don't need my business. Listen I don't need to buy a car so I WILL NOT give you my business. Friendly Honda is where I will buy all my cars. Don't wast your time with these people they are crooks. AJ even said to me .. "well I have to make money on the car so we can give you too much" ridiculous.

Ari G.

Jul 20, 2021

Yelp

The car buying experience at Lia was extremely efficient and easy and I appreciated the level of respect I received throughout the process. They literally did everything to set it up, and I happened to be there on a slower day and literally bought the car and drove it off the lot the same day. Work with Chris. He is a straight shooter and very patient with questions.

Ari G.

Jul 19, 2021

Yelp

The car buying experience at Lia was extremely efficient and easy and I appreciated the level of respect I received throughout the process. They literally did everything to set it up, and I happened to be there on a slower day and literally bought the car and drove it off the lot the same day. Work with Chris. He is a straight shooter and very patient with questions.

Josh L.

Jun 30, 2021

Yelp

Took my car in for a recall twice. First time they didn't even have the parts. Second time they did, but my car was returned reeking of gasoline. I can't get the smell out. Avoid this place. Have not had one positive experience here.

Matt L.

Nov 18, 2020

Yelp

Hands down the easiest car buying experience I've ever had. After being paired up with this dealership through Costco's auto program, the hardest decision I had to make was which color I wanted. The salesperson Barry was excellent - no games and no pretentious "act like I've known you for years" showroom act. When it came time to sign papers at the finance desk, everything was clearly communicated and disclosed without any aggressive hard-sell tactics. Walked in at 1pm and drove my new CR-V home the same day at 4pm. I will be sending business their way.

Moe H.

Jul 29, 2020

Yelp

I really enjoy taking my car for service at Brewster Honda. The work is great. This is the only place I take my car for service. Kira Bueti is my favorite service rep to go. I always look for Kira. Thank you very much Kira as always. Moe Hardy

Mulin Z.

Jan 7, 2016

Yelp

Fixed my car, but broke my car key and refused to take responsibility for it. It appears the key fell on the ground and someone stepped on it by accident. When I picked up the car, I noticed the key is broken and I brought that issue to the service desk receptionist(I remember her name is Keira but I may be wrong), and she took one look and immediately respond : it was like that when I got it from you. That was a natural response to shun any responsibility but unfortunately it wasn't true. My key was old but not broken. I understand if you work in a dealership you have to lie a lot but it's surprising to see someone who is this well trained and how fast the recoil like response is. The car was towed to this dealer over a week ago I barely remember what this front desk girl look like and she claim she remember the key was cracked? LOL. Anyway, my advice to you is before you take your car to this dealer make sure you take a picture of the key so that you will have proof it wasn't broken. Where is the world coming to?

Gary W.

Nov 12, 2015

Yelp

I arrived early for my appointment, so I expected to wait longer. Kira Buetti was great getting me situated right away, reviewing my anticipated service, and asking questions to determined be other needs. To my surprise, my car was ready quicker than expected, and I did not feel as though I was pressured to do any additional unnecessary work that other locations have pressed for. I usually always have a good experience at Brewster Honda.