Reviews
125Gabi Jones
Sep 30, 2026
FacebookI bought my first Audi here, and unfortunately, the experience has been extremely disappointing from the beginning. When we first walked into the dealership, none of the sales representatives were very welcoming or talkative. No one approached us for quite some time, and eventually Steve came over and asked what we needed. We ended up purchasing the vehicle through him. One of my biggest issues is that Steve told me my car had features that it actually did not have. Specifically, I was told the vehicle had ambient lighting, which was one of the main features that made me want to purchase that particular car. After purchasing it, I found out that it did not actually come with the ambient lighting I was told it had. Throughout the process, it felt like he was not fully familiar with the vehicle or the features he was selling me. There was also an issue with the spare key. Steve explicitly told me that someone else at Audi Clearwater had the spare key to the used vehicle I purchased and that I could come back at a later date to pick it up. I trusted what I was told and thought nothing of it. Two or three weeks later, I drove back to Audi Clearwater specifically to pick up the key, only to be told that they never had it. I was then told that the previous owner still had the spare key. That was extremely frustrating because I had been told something completely different when I purchased the vehicle. I also do not understand why a vehicle was sold to me while the previous owner still had possession of one of its keys without that being clearly explained to me beforehand. At that point, I was told there was nothing they could do and that they could not order me another key until the previous owner responded. Four days later, Steve texted me saying they had finally gotten in contact with her. Another week went by, and I still had to call Audi myself to figure out what was happening with my key. They are now finally getting me a new key, which I appreciate, but it has taken nearly a month from the time I purchased the vehicle to finally have some type of resolution. I have had to repeatedly call, follow up, and try to figure out what was happening with something that should have been handled before the vehicle was sold to me. I understand that issues can happen when purchasing a used vehicle, and I appreciate that they are now getting me a replacement key. However, my frustration comes from the misinformation and lack of communication throughout the process. Between being told the vehicle had a feature it did not have, being told the dealership had my spare key when they did not, and then having to continuously follow up myself for nearly a month, the overall experience has left me extremely disappointed. For my first experience purchasing an Audi, I expected a much higher level of communication, knowledge, and customer service from an Audi dealership.
Chris Downing
Aug 21, 2026
FacebookCustomer service is dead at this dealer. Also, read the contracts carefully. There is language that makes you financially responsible for any issues with your trade in should the new buyer of your old car finds a problem with the car. You accept all the risk while they get paid! What a great deal (for them)! You are not allowed to do your own maintenance on vehicles you purchase from the dealer. You spent $90,000 on a car here and have the audacity to change your own oil, they expect you to pay them for an oil change just to clear the maintenance message that has to be done on their ODB tool. Change oil message you can clear, but because a dealer doesn’t authenticate it to the manufacturer you get to have the error on YOUR vehicle “maintenance due”until you overpay for someone who doesn’t care about your car to change your oil. While you sit and wait for the slowest oil change in the world, you get to have sales people try to sell you another car! If you love to have a negative experience, love feeling like you grab the credit card just to get answers, slick contracts that they admit place responsibility on you, and love financial risk go to this dealer or any Crown motors location. This is your type of place (as that’s what they call taking care of the customer!)
Anonymous
Mar 5, 2025
FacebookIf I could give zero stars, I would. The service department at Audi Clearwater is an absolute disgrace. Mark the service manager should be FIRED. I brought my car in for a serious issue, and not only did they fail to fix it, but they also LIED to my face—and to my husband's. Mark, the service manager, provided contradictory information at every turn, misled us, and even discouraged me from reaching out to corporate with a complaint. That alone speaks volumes. Now, just four months later, my car is experiencing the exact same issue—an issue I had already warned them was UNSAFE when it first occurred nine months ago. They ignored my concerns, dismissed my valid safety worries, and sent me off with a car that was not properly repaired. This level of dishonesty and incompetence is completely unacceptable, especially from a brand that claims to stand for quality and service. If you value honesty, professionalism, and most importantly, your safety, do yourself a favor and take your business elsewhere.
Anonymous
Dec 20, 2024
FacebookTate Dimke and Audi Clearwater made my new car buying experience enjoyable but, more importantly, easy. From the day I spec’d out my 2025 A7 until I picked it up at the dealership, Tate communicated like a pro, providing advice and his opinion when I asked for it. And I asked frequently. This was the definition of a luxury car buying experience. Purchase with confidence from this man and this dealership
Christopher Ragusa
Dec 20, 2024
FacebookTate Dimke and Audi Clearwater made my new car buying experience enjoyable but, more importantly, easy. From the day I specd out my 2025 A7 until I picked it up at the dealership, Tate communicated like a pro, providing advice and his opinion when I asked for it. And I asked frequently. This was the definition of a luxury car buying experience. Purchase with confidence from this man and this dealership
Anonymous
Oct 23, 2024
FacebookI want to start by saying that I'm 68 years old and bought many cars in my life. After loosing 2 car to to hurricane Helene i needed to buy a car and went to Audi Clearwater and met Jeffrey Barron. The experience was just amazing from start to finish. Jeffrey never pressure in any way. The thing that he did that I felt very impressed he really wanted me to buy the right car if and when I was ready. I finish by thanking the entire staff at Audi Clearwater for a great way to train and hire the best staff. Thank You Jeffrey I will spread the message. Phil
Anonymous
Jul 13, 2024
FacebookI recently was assisted by Cary Callahan at Audi, Crown Auto, Clearwater in purchasing a new Q5. Cary was very attentive and was a great help in answering my various questions and keeping the process moving along. She was very professional and there were no shenanigans and I greatly appreciated that. Sometimes dealers can be tricky to deal with, but that was not the case with Cary, and with this dealership. I rate her a 5.
Anonymous
Jul 6, 2024
FacebookAgain had a great service experience from the entire service team and especially Jack Pietrantone ! Thank you for the high quality service and customer support!
Anonymous
Jun 15, 2024
FacebookJust picked up our 4th Audi in the family over the past 5 years. Always have worked with Andre Thomas with, excellent professional service. Super happy.
Krista Waitz
Jun 15, 2024
FacebookJust picked up our 4th Audi in the family over the past 5 years. Always have worked with Andre Thomas with, excellent professional service. Super happy.
Anonymous
May 17, 2024
FacebookDo not use this business for your car purchase. I inquired through the internet to a posting from your dealership regarding a 2018 Audi A5 Cabriolet listed at $25,000. I was put in contact with Mitch who played the typical go between and later found out it was with “Carl”, who admitted to me that he made 2 mistakes on his quote to me, first in the amount of approximately $10k, and when called out on it, he turned around and made another $500 mistake, both being higher than your on line quoted price. This seems to be either very unethical, or just really bad calculating from a sales manager position. I hope you’re not condoning this type of business practice.
Brandon Jeffers
Mar 19, 2024
FacebookWent to Audi Clearwater to have the headlights adjusted on my Q5 this morning. Marc was extremely helpful and the staff was kind. When the service was complete on my car, the mechanic even texted a video of the work that was done. Fantastic service.
Anonymous
Dec 23, 2023
FacebookJessica Geneva was great on getting our A5 repaired. Tate Dimke was also great in expediting purchase of our Q3
Ken Kubicki
Dec 23, 2023
FacebookJessica Geneva was great on getting our A5 repaired. Tate Dimke was also great in expediting purchase of our Q3
Anonymous
Oct 8, 2023
FacebookA professional and seamless experience; Samantha Hostetler handled every detail and respected my time. And, the car...awesome! Highly recommend.
Anonymous
Sep 27, 2023
FacebookI purchased my SQ5 from Audi Tampa a few years ago and I have had nothing but TERRIBLE experiences there. I was tricked into spending thousands of dollars on things I didn't need or ask for...the service technicians REPEATEDLY sent me home with the same problems I came in for...telling me to just try and "restart" my car and "it should fix it"...here we are, 3 years later with the SAME issues and no one at Audi Tampa seems to know what is wrong or even care! Audi Tampa's technician team is about as helpful as a group of thieving, money hungry, clueless, drooling first grade dropouts. I decided to give Audi Clearwater a try and I am so glad I did! I just wish I hadn't waited so long to do so! If you need some help with your car, just ask for Fady Awadalla! I have NEVER had someone advocate for me SO HARD! He made the phone calls, he sent the emails, he continuously contacted me, keeping me up to date, etc. I am sure Audi Clearwater is great on it's own, but Fady deserves some serious recognition! He singlehandedly fixed an issue that I have visited Audi Tampa for, spent countless wasted hours sitting in Audi Tampa for, and spoken to multiple Audi Tampa Service Technicians for (again, MANY TIMES), over the past 3+ years! Audi Clearwater is IT! Ask for Fady!
Anonymous
Sep 25, 2023
FacebookTate Dimke is the first car dealer associate I have been able to trust. Super nice guy, informative about my beautiful new Audi and honest!!!! He listened to my desires & budget needs and delivered!!! I highly recommend Tate, Crown Audi. Thanks so much Tate!
Victoria Fleming
Sep 25, 2023
FacebookTate Dimke is the first car dealer associate I have been able to trust. Super nice guy, informative about my beautiful new Audi and honest!!!! He listened to my desires & budget needs and delivered!!! I highly recommend Tate, Crown Audi. Thanks so much Tate!
Anonymous
Aug 4, 2023
FacebookSpent a lot of time and visited more than 10 car dealers before we made the decision to buy from Samantha Hostetler at Audi Clearwater. Samantha did an excellent job of follow-up, building a comfort zone and answering all questions we had. By far she was the best Sales person we encountered and a pleasure to do business with
Anonymous
Jul 15, 2023
FacebookMandy Walters best service at Audi Clearwater, highly recommended
Dick Goldfarb
Jul 15, 2023
FacebookMandy Walters best service at Audi Clearwater, highly recommended
Anonymous
Jun 30, 2023
FacebookThey constantly order the wrong parts. Customer service is a joke. Now I'm without a car for another week unless they screw up again which is common for them because the parts department can't do their job correctly as usual. Who at Audi is gonna drive me around and pay me for lost wages???
Anonymous
May 25, 2023
FacebookSalesperson Steve Yeager was friendly, knowledgeable, and took his time with us. We never felt pressured or rushed.
Kevin Stillwagon
May 25, 2023
FacebookSalesperson Steve Yeager was friendly, knowledgeable, and took his time with us. We never felt pressured or rushed.
Anonymous
Apr 5, 2023
FacebookI left my car (2009 A4) last week for a map sensor issue (i had already changed it myself buying part at Autozone for $60, engine check was still on so then had a local garage order it directly to Audi as there was a newer version of this sensor and install it for less than $150 including labor) and a TPMS issue. Audi Clearwater charged me $211 for diagnostic and then told me they can not fix the Tire pressure sensor issue because they dont have the part and it cant be ordered anymore... For the map sensor, they recommended to change the sensor, I told them it was a waste of time and money since i've already done it myself twice before bringing the car. They insisted it needed to be done and charged me $520 more to replace a sensor that was replaced 2 times already. When i asked why it was so expensive (remember i've done it myself, it is a <5min fix), they said labor was $300 for that fix, for 5 min of work.... End of the story, my car is in the same condition as when i dropped it, and they charged me $730 total. it is a robbery, a rip off, a racket you name it. Do not have your car maintained there if it is out of warranty. The Service and Repair Manager was supposed to call me back, of course he/she never did... a very disapointed customer🥺
Anonymous
Mar 30, 2023
FacebookMy service advisor, Jessica Geneva is very attentive. She’s a great listener, compassionate and explains everything, answering all my questions. Jessica is also great at keeping in touch with text messages.
Anonymous
Mar 28, 2023
FacebookExcellent communication. More than willing to go the extra mile for customer satisfaction. Very helpful. Thank you Vilius Vainilavicius.
Anonymous
Mar 27, 2023
FacebookI recently purchased a vehicle from Audi Clearwater and highly recommend this dealership! My sales rep Cary Callahan was excellent and went well above in her service! She was great to work with, as well as the entire team.
Anonymous
Mar 10, 2023
FacebookWe have been a customer of Audi/Clearwater for 9 years. Top notch dealership. Vilius Vainilavicius, our salesman, Ryan in Finance and David, the GM will make you feel like you are "one of the family". Highly recommend.
Teresa Scholle
Mar 10, 2023
FacebookWe have been a customer of Audi/Clearwater for 9 years. Top notch dealership. Vilius Vainilavicius, our salesman, Ryan in Finance and David, the GM will make you feel like you are "one of the family". Highly recommend.
Anonymous
Mar 9, 2023
FacebookAudi Clearwater, especially Mandy Walters, my service rep., always goes above and beyond. Super service. Highly recommended.
Roy Brady
Mar 9, 2023
FacebookAudi Clearwater, especially Mandy Walters, my service rep., always goes above and beyond. Super service. Highly recommended.
Anonymous
Feb 21, 2023
FacebookFady Awadalla provided excellent FIVE STAR customer service!
Anonymous
Feb 15, 2023
FacebookVilius Vainilavicius was great to work with. I called on Saturday 10 min before they were closing and he answered. Set up appointment for Monday and drove off in my A5. Ryan in finance was so friendly and handled everything quickly and efficiently. Thanks again!
Anonymous
Feb 15, 2023
FacebookWhenever I come for the service to Audi Clearwater to see Mandy I always have the best experience!
Nadina Valentina Fiveland
Feb 15, 2023
FacebookWhenever I come for the service to Audi Clearwater to see Mandy I always have the best experience!
Anonymous
Feb 15, 2023
FacebookWe took our Q5 for the 60K maintenance service. Jessica Geneva was our service technician, she was very informative and upfront with the details of the service being performed on our vehicle. Always a pleasure to work with. Audi Clearwater is our Audi dealership of choice!!!
Dallas Klytta
Jan 25, 2023
FacebookOur representative, Fadi Awadalla, was very helpful in taking my vehicle in for service. It was obvious that they are going all out to please the customer.
Justin Bidwell
Jan 15, 2023
FacebookI purchased a new Audi last May because of its reputation with service. I brought my vehicle in this past Saturday for a screw in my tire. I drove in and was greeted by Jessica Geneva. Without an appointment, my “emergency” was taken care of along with a recall, a full point inspection and a washed car; and had my car back in less than 2 hours!! This is why I purchased my Audi!! What a great experience! Thank you again Jessica Geneva. I look forward to working with you again soon!!
Kelsey Lynette
Jan 10, 2023
FacebookI’ve been coming to Audi Clearwater for years with my vehicles and they’ve always been absolutely amazing! Fady Awadalla has been my service advisor the last two times i have brought my car in. I bought a new Audi SQ5 from BMW Tampa (never ever purchase a vehicle from these crooks) and they sold me my car with a TON of issues.. which i started experiencing 3 weeks after purchasing. I’m happy I took it to Audi Clearwater for repairs. Fady has been so amazing as well, he kept me updated daily on repairs being done, gave me a beautiful loaner car as well. His customer service has been nothing short of amazing! So thank you Fady for making every experience great every time I’ve come in!
Heather Langley
Dec 5, 2022
FacebookGreat experience at Audi Clearwater. Derek on the Sales Team was extremely thorough, friendly and helpful. Ryan in Finance was also great to work with. The whole process was fun, efficient, and easy. Great snacks and hot chocolate, too. Highly recommend!
Daniel Campbell
Nov 19, 2022
FacebookBig Al was extremely helpful in finding our family the car we have been wanting for awhile! He was a great listener and he got us a deal that worked with our budget. We are so happy to be part of the Audi family and our experience with Big Al was one we will always remember! From the start to the beginning, it was truly a blessing to be able to work with car salesman who values our wants and needs vs making the big sale. This has been the best experience we have ever had with a car salesman and dealership. We 100 percent will invite our friends and family when they are searching for their next car purchase.
Ross Watercutter
Nov 14, 2022
FacebookToday I bought a car from Vilius Vainilavicius And through the whole process he did a fantastic job and did not pressure me once. It was seamless through the whole process and I would highly recommend him for anyone that’s getting a car from Audi to go through Vilius!
John Stickler
Oct 29, 2022
FacebookService Dept is amazing..!! Jessica Geneva always goes out of her way to make sure I'm 100% satisfied..
Lisa Provvidenza-Montanus
Oct 26, 2022
FacebookA big shout out to Tate our sales person at Audi Clearwater! He made our sales process seamless. Extremely knowledgeable, sensitive to our busy schedules and very responsive, all with a smile and positive attitude with every interaction! We highly recommend visiting Tate at Audi Clearwater for your next lease or purchase! FIVE STARS!!!!
Michael Shepherd
Sep 21, 2022
FacebookJoanna Popillio was a very polished and polite representative of AUDI CLEARWATER. I came in to have a technician look at my left rear tire on my 2018 Audi R8 the 10 because of tire pressure loss over the course of a week. My understanding was that the technician looked at my tire which by the way was put on my car approximately four months ago because of a miss matched Perelli P0 that was designed for a Nisan was put on my vehicle previously. The technician surveyed the tire but was unable to put it on a lift to thoroughly inspect the entire tread Area. He was very professional and he showed me once again how to get to the display that shows the various pressures and all four tires. All things considered, even though I own my own auto shops , I am not an expert on Audis so, I take my car to them that are at AUDI CLEARWATER😃
Angelo Porta
Sep 3, 2022
FacebookExcellent experience with this dealer. I had the pleasure to work with Vilius Vainilavicius and he was great in assisting me with all the paperwork in a fast and efficient way. Happy to have done business with him at Audi Clearwater.
Christopher Ward
Sep 2, 2022
FacebookAndre Thomas and the team at Audi Clearwater gave us a great price on a 2023 Audi A5 Cabriolet plus the blue book value for our trade in. Outstanding!
Chris Ward
Sep 2, 2022
FacebookAndre Thomas and the team at Audi Clearwater gave us a great price on a 2023 Audi A5 Cabriolet plus the blue book value for our trade in. Outstanding!
Renee Ingram
Sep 1, 2022
FacebookI had a great experience working with my sales consultant, Amy Sizemore. She was more knowledgeable, thorough, and efficient than anyone I have worked with in the past. I appreciated that she communicated with me every step of the way.