2023 JEEP GLADIATOR SPORT Owner

Oct 11, 2026

Carfax

Denny was great to work with. Communicated clearly and kept us up to date throughout the process.

2021 RAM PROMASTER 2500 HIGH Owner

Oct 9, 2026

Carfax

Michael, my service advisor, was fantastic! I went in for a schedule oil change and tire rotation, it was completed in a timely manner and I'm happy with my service, thank you.

2023 JEEP WRANGLER SPORT Owner

Sep 25, 2026

Carfax

Great and easy experience. Plus they gave my jeep a car wash which was very appreciated.

Andrew W.

Sep 24, 2026

Carfax

I was in and out. Service manager Matt was very helpful with my service.

2024 JEEP WRANGLER SAHARA Owner

Sep 19, 2026

Carfax

Efficient and effective service. Great communication as well.

2020 RAM 1500 BIG HORN/LONE STAR Owner

Sep 17, 2026

Carfax

All great service better than the other dealerships

2025 DODGE HORNET GT Owner

Sep 15, 2026

Carfax

Took my 2025 Hornet in for a warranty issue. In fixing the issue, it caused another issues. Ty got me back in quickly. I've used 2 other Dodge dealers for service in the Columbus area, they are by far the best!

2018 ALFA ROMEO GIULIA TI Q4 Owner

Sep 11, 2026

Carfax

Quick service excellent work.

2024 RAM 2500 LONGHORN Owner

Aug 31, 2026

Carfax

Never answer the phone , never calling back .

2021 JEEP WRANGLER UNLIMITED SAHARA Owner

Aug 30, 2026

Carfax

Service was fantastic! I have my 100,000 miles services scheduled to be done this week

2021 JEEP WRANGLER UNLIMITED SAHARA Owner

Aug 9, 2026

Carfax

Professional and experienced.

Phillip F.

Jul 31, 2026

Carfax

Fixed the problem and got it done on time. Thanks!

2018 ALFA ROMEO GIULIA TI Q4 Owner

Jul 29, 2026

Carfax

Great service and great communication

2021 JEEP WRANGLER UNLIMTED RUBICON Owner

Jul 24, 2026

Carfax

Scott in parts and Denny in service were both very helpful. Scott had to order a part and called when it was in So I could coordinate a tow and the service. Denny made sure everything ran smoothly and made sure the insurance I had coverage for and was approved.

2022 JEEP GRAND CHEROKEE OVERLAND 4 Owner

Jul 19, 2026

Carfax

Denny was fantastic! The experience was great

2020 JEEP GLADIATOR SPORT Owner

Jul 1, 2026

Carfax

Great staff! Always a pleasure to work with!

2020 JEEP GLADIATOR SPORT Owner

Jun 18, 2026

Carfax

Great job. In and out in a flash!

2018 CHRYSLER PACIFICA TOURING L Owner

Jun 1, 2026

Carfax

The dealership honored the warranty with no questions asked.

2025 RAM 1500 TRADESMAN Owner

May 22, 2026

Carfax

Great service. Matt was very helpful

2022 DODGE CHARGER GT Owner

Apr 3, 2026

Carfax

Super helpful and easy experience!

2015 RAM 1500 LARAMIE Owner

Apr 3, 2026

Carfax

Had an appointment. Took five days for oil change, tire rotation, and window issue. Problem fixed but took a ling time.

2021 JEEP WRANGLER UNLIMITED SAHARA Owner

Apr 2, 2026

Carfax

Alex and the service team do a thorough and wonderful job helping to resolve the 4xe recall. They made the entire process as easy as possible. So glad we found this team!

2021 JEEP WRANGLER UNLIMITED SAHARA Owner

Apr 2, 2026

Carfax

Alex and the service team do a thorough and wonderful job helping to resolve the 4xe recall. They made the entire process as easy as possible. So glad we found this team!

2021 JEEP RENEGADE SPORT/UPLAND/JEE Owner

Mar 28, 2026

Carfax

Very professional. Everything done correctly and in a timely manner.

2013 DODGE CHARGER SXT Owner

Mar 22, 2026

Carfax

All good. Polite. Professional. Smart.

2021 JEEP WRANGLER UNLIMITED SAHARA Owner

Mar 22, 2026

Carfax

Fast and efficient. Honest advisor

2021 KIA K5 GT LINE Owner

Mar 15, 2026

Carfax

Great service I will always come back.. The employees that work there are awesome... I have purchased two cars from there.And i'm looking forward to the next one..

2018 ALFA ROMEO GIULIA TI Q4 Owner

Mar 12, 2026

Carfax

I was calk4d by name, treated extremely well. Service was fast and a accurate

2022 JEEP GRAND CHEROKEE LIMITED 4X Owner

Mar 7, 2026

Carfax

My jeep had a recall and it took 2 months to get the parts. The length of time wasnt Crown's issue it was Jeep. Customer service was great in that Crown got me a rental car, and quickly fixed the jeep once the parts came in. The area of improvement would be continual updates. I had to ask for updates weekly on the status of the parts, i think when there is significant delays Crown should be proactively giving me weekly updates

2020 JEEP GRAND CHEROKE OVER/HGHALT Owner

Feb 27, 2026

Carfax

the ability to make an appointment at my convenience.

2020 RAM 1500 BIG HORN/LONE STAR Owner

Feb 23, 2026

Carfax

Appreciated Matt's expertise and efficient communication. Will definitely be back for all future issues if he's there.

2014 JEEP CHEROKEE LIMITED Owner

Feb 14, 2026

Carfax

My Oil and Filter change experience was good

2023 DODGE CHARGER SXT Owner

Feb 9, 2026

Carfax

Great service, fast friendly and customer driven!

2013 JEEP WRANGLER SPORT Owner

Feb 1, 2026

Carfax

Matt was an excellent service provider and I didn't feel like he was trying to sell me services or parts I didn't need. Would highly recommend. Great experience!

2013 JEEP WRANGLER SPORT Owner

Jan 31, 2026

Carfax

Matt was an excellent service provider and I didn't feel like he was trying to sell me services or parts I didn't need. Would highly recommend. Great experience!

Sean W.

Jan 19, 2026

Carfax

Great service per usual. Alex & Matt are the best!

Sean W.

Jan 19, 2026

Carfax

Great service per usual. Alex & Matt are the best!

2021 AUDI S6 PREMIUM PLUS Owner

Jan 15, 2026

Carfax

Denny Swanson did a great job of getting my car in and out quickly for an oil change, highly recommend!

2018 DODGE CHALLENGER SXT Owner

Jan 13, 2026

Carfax

Did the job effectively and professionally.

2024 ALFA ROMEO STELVIO TI/VELOCE/COMPETI Owner

Jan 8, 2026

Carfax

I didn't like that the service agreement that I purchased with the car new (from another Stellantis dealership) was not honored. This was the one-year service/first oil change which is typically free on an Alfa Romeo. This visit cost me $200! Service advisor was otherwise very helpful and easy to deal with.

2016 JEEP CHEROKEE LATITUDE Owner

Jan 4, 2026

Carfax

Very quality, and fast!I am happy!

2020 RAM PROMASTER 1500 HIGH Owner

Jan 1, 2026

Carfax

Good service.....................

2020 JEEP RENEGADE LATITUDE Owner

Dec 10, 2025

Carfax

2nd time having my vehicle returned with the passenger rear view mirror tucked in without it being communicated or having the mirror returned to the original way. Not fun to realize it a few minutes later on the Interstate. Very unsafe and poor communication

2022 JEEP WRANGLER UNLIMITED SAHARA Owner

Nov 28, 2025

Carfax

Clear communication from Matt M and excellent service.

Phillip F.

Nov 26, 2025

Carfax

The service writer saved us money on sensor problem by referring back to body shop where original problem was performed. Everything done in a timely manner. Billy answered all our questions. Loved the great car wash.

Alaa A.

Nov 21, 2025

Carfax

It's very good and very fast and very smart

2016 FIAT 500X EASY Owner

Nov 21, 2025

Carfax

Customer Service provided by Alex was courtesy, polite, and attentive. It took about 2 hrs to complete all the services I requested for my vehicle, which was too bad!

2019 RAM 1500 REBEL Owner

Nov 7, 2025

Carfax

Great people in the service area

2021 JEEP WRANGLER UNLIMITED SAHARA Owner

Nov 2, 2025

Carfax

Professional and courteous!

2015 JEEP GRAND CHEROKEE LIMITED Owner

Oct 27, 2025

Carfax

I worked with Matt again on this service visit and he couldn't have been more helpful. I was facing a pretty hefty service bill for 2 separate service items, and in the course of the repair, Matt found a way to save me a couple hundred dollars by combining a repair/replacement part at the same time. I'm always pleased with my service at Crown and will be using Matt again in the future.