Reviews
222Grace DiBenedetto
Oct 16, 2026
FacebookThe service department should be called bad service department. Dropped car off on Monday. It’s Friday and. Don’t have a single update. Car is under 60k miles and purchased extended warranty. This is my first car purchase and they are about to lose a customer for life. Poor service.
Tryshanta Lang
Oct 6, 2026
FacebookI was genuinely excited to purchase my vehicle on August 2, 2026, and initially felt good about my experience working with Travis. Unfortunately, my experience after the purchase was much more frustrating than I expected. I had owned the vehicle for only one month when the more serious issue occurred. The problem was not caused by anything I had done; it was a mechanical issue that was already present in the vehicle when it was sold to me. Because of that, I felt I deserved more empathy, understanding, and support from the dealership while dealing with the situation. Only three days after purchasing the vehicle, I experienced my first issue when the fuel door became stuck and I had to bring it in for service. At the time, I considered it a minor issue, but it became an early indication of the service challenges that followed. On September 25, the check-engine light came on and the vehicle began shaking. Because I did not feel it was safe to continue driving, I contacted roadside assistance and had the vehicle towed to the dealership. I received a text confirming that the vehicle had arrived and was told I would receive an update within approximately three to four days. However, no one followed up. I called multiple times, was transferred between departments, left voicemails, and received no return calls. A full week passed without a meaningful update about my vehicle. This lack of communication was unacceptable and left me uncertain about the status of the repair and when I could expect my vehicle back. I later contacted the dealership again to request a loaner vehicle and specifically asked to speak with my service advisor, Chris. I never received a call from him. Eventually, I received a text stating that my loaner vehicle would be ready around 2:40. When I arrived to obtain the loaner vehicle, I was informed that there would be a $225 hold fee. This fee had not been disclosed in advance, and I should have been informed before making arrangements to come to the dealership. When I raised my concerns with Chris, his response was rude, dismissive, and argumentative. Instead of listening to my concerns or trying to help resolve the situation, he argued with me and made me feel as though I was being unreasonable for asking basic questions about the loaner vehicle and the unexpected fee. His tone was sarcastic and unprofessional, and he showed very little empathy for the fact that I had owned the vehicle for only one month and was now dealing with a mechanical problem that was not caused by me. I was already stressed and inconvenienced because I was without a vehicle due to an issue that was given to me with the vehicle at the time of purchase. Rather than feeling supported by my service advisor, I felt dismissed and treated like an inconvenience. In my opinion, Chris should not be helping customers as a service advisor if he is going to handle them in the manner he handled me. Customers deserve to be treated with patience, respect, professionalism, and empathy, especially when they are dealing with a problem that was not their fault. The dealership’s customer-service shortcomings were not limited to one interaction. They included missed follow-ups, unanswered calls, unclear information about fees, and a lack of empathy during a stressful situation. Mechanical problems can happen with any vehicle, but customers should not have to repeatedly chase the dealership for basic updates or argue with a service advisor simply to receive clear information and respectful treatment. I want to give special recognition to Mary and Kathy at the front desk. They were exceptionally welcoming, kind, respectful, patient, and empathetic throughout my experience. They listened carefully to my concerns, treated me with compassion, and made a genuine effort to help me navigate an otherwise frustrating situation. They never made me feel like I was a burden. Instead, they made me feel heard and supported when I was already overwhelmed and disappointed. Mary and Kathy demonstrated the level of professionalism and customer care I expected from the dealership. Their kindness and willingness to help stood out significantly, especially compared with the lack of communication and argumentative treatment I experienced elsewhere. They were a bright spot in an otherwise difficult situation, and I believe their efforts deserve to be recognized by management. I also want to give special recognition to John, the director. His involvement made a meaningful difference in the outcome of my experience. John took the time to listen to me, understand my concerns, and address the situation in a professional and respectful manner. He did not dismiss my frustration or make me feel as though my concerns were unimportant. Instead, he helped bring the matter to a more satisfactory conclusion and restored some of my confidence in the dealership. John’s willingness to step in, listen, and take action was greatly appreciated. His professionalism and accountability were exactly what I needed during a frustrating experience. I am grateful that he took the situation seriously and worked toward a resolution. Overall, I am disappointed with the communication and customer service I received after purchasing my vehicle. I had owned the vehicle for only one month, and the serious issue was not caused by me. It was a problem that came with the vehicle, which made the lack of empathy and support even more disappointing. I should not have had to make repeated calls, leave unanswered voicemails, and seek out updates about my own vehicle. I also should not have been met with an argumentative and dismissive attitude when I raised reasonable concerns about the loaner vehicle and the undisclosed fee. I am especially grateful to Mary, Kathy, and John for their professionalism, compassion, and willingness to help. They demonstrated what genuine customer care should look like. However, their efforts should not have been necessary to correct basic communication and service failures. Management should establish a clear follow-up process, disclose all loaner-vehicle fees in advance, require prompt responses to customer calls, and provide additional customer-service training focused on empathy, professionalism, respectful communication, and accountability. I also strongly believe Chris should be evaluated regarding his conduct and whether he is appropriate for a customer-facing service-advisor role. No customer should be treated the way I was treated, particularly when dealing with a mechanical issue that was not their fault.
Joseph Wind
Sep 25, 2026
FacebookEric Valladares and Casey Newman are the best. They have made the buying experience fun and easy. Eric is the salesman of the year too - for a reason. Buy all your cars from him!
Stew Stewart
Sep 8, 2026
FacebookThis is my second Hyundai Santa Fe Calligraphy from John Yu. The experience was wonderful both times. Their service department is top notch. I appreciate friendly and professional service.
Laurent Rio
Aug 20, 2026
FacebookVery happy with my experience at Crown Hyundai. I purchased a 2025 Hyundai Venue SEL with about 4,700 miles, and everything was straightforward from start to finish. John You was professional, helpful, and made the entire buying process simple and efficient. The price was exactly what we had discussed, with no last-minute surprises or unexpected charges. I’m very satisfied with the car and would definitely recommend asking for John at Crown Hyundai.
Lori Giovannini
Aug 12, 2026
FacebookEric V, Casey Newman, and Mark Bowen are awesome. They made the car buying process easy and fun. Buy all your cars from Eric
Eleanor N Hunte
Jul 25, 2026
FacebookEric V and Casey are awesome. I have bought many cars from Eric. Ask for him always
Anonymous
Jul 14, 2026
FacebookEric.V, Mr. Salesman of the year, and John You helped make this car buying process very easy. Thank you for making this a great experience. Thank you Crown Hyundai.
Anonymous
Jul 14, 2026
FacebookEric V and John You are awesome. They are easy to work with and made the car buying process very easy. Buy all your cars from Eric. Thank you Crown Hyundai!
Anonymous
Jul 7, 2026
FacebookEric V I love Eric so much he is my go to guy
Anonymous
Jul 5, 2026
FacebookEric Valladares is super awesome 🤩 get all your cars from him
Vincent Ellul
Feb 28, 2026
FacebookEric Valladares is awesome! Buy all your cars from him. He is efficient and made the process super easy. Thank you Eric!
Anonymous
Feb 28, 2026
FacebookEric Valladares is awesome! Buy all your cars from him. He is efficient and made the process super easy. Thank you Eric!
Anonymous
Jan 26, 2026
FacebookIn August I traveled to help our daughter purchase a car. We showed up out of the blue and Eric Valladares met us. He spent hours letting her test drive cars and found a safe reliable Hyundai Elantra in her price range with very low mileage. He was friendly , kind and patient. We met with the finance team where John Lübke guided her through the entire process and was also very helpful while I asked a million questions Months later after someone plowed through red light and hit our daughter and totaled her car we did not hesitate to call Eric and the team at Crown. Round two Eric was immediately on it along with Jack Nash. Found her a Hyundai venue in her price range and again John in finance helped. The experience with Crown is overall excellent!!!! I would highly recommend their team.
Stacey Bauer Gallic
Jan 26, 2026
FacebookIn August I traveled to help our daughter purchase a car. We showed up out of the blue and Eric Valladares met us. He spent hours letting her test drive cars and found a safe reliable Hyundai Elantra in her price range with very low mileage. He was friendly , kind and patient. We met with the finance team where John Lbke guided her through the entire process and was also very helpful while I asked a million questions Months later after someone plowed through red light and hit our daughter and totaled her car we did not hesitate to call Eric and the team at Crown. Round two Eric was immediately on it along with Jack Nash. Found her a Hyundai venue in her price range and again John in finance helped. The experience with Crown is overall excellent!!!! I would highly recommend their team.
Anonymous
Jan 25, 2026
FacebookI recently purchased my second car with Eric and Jack from crown Hyundai. They took their time, helped me find car in my price range. They were very patient and guided me in a great direction. I chose a Hyundai venue and could not be happier The entire team Eric Valladares, Jack Nash and the finance manager John Luebke went out of their way to make sure everything was perfect. The team is excellent and so kind with the best costumer service! If you need a new or used car I would highly recommend Eric , Jack and John !!!!
Amelia Berisha
Jan 25, 2026
FacebookI recently purchased my second car with Eric and Jack from crown Hyundai. They took their time, helped me find car in my price range. They were very patient and guided me in a great direction. I chose a Hyundai venue and could not be happier The entire team Eric Valladares, Jack Nash and the finance manager John Luebke went out of their way to make sure everything was perfect. The team is excellent and so kind with the best costumer service! If you need a new or used car I would highly recommend Eric , Jack and John !!!!
Edna Griffith Rzucidlo
Jan 15, 2026
FacebookEric Valladares is awesome. Go to him. Highly recommend.
Anonymous
Jan 15, 2026
FacebookEric Valladares is awesome. Go to him. Highly recommend.
Anonymous
Jan 3, 2026
FacebookJustin Hoffman is the best salesman there
Dennis John
Jan 3, 2026
FacebookJustin Hoffman is the best salesman there
Anonymous
Nov 5, 2025
FacebookEric Valladares is awesome! My friend who bought 3 cars from him referred me to him! Make sure you buy all your cars from him.
Monicatom Watson
Nov 5, 2025
FacebookEric Valladares is awesome! My friend who bought 3 cars from him referred me to him! Make sure you buy all your cars from him.
Laura Freed
Sep 2, 2025
FacebookI had a really great experience at Crown Hyundai. My salesman was Eric Valladares. He was honest, funny, down to earth and really wanted me to be happy with my purchase. He found me the perfect Tucson Limited and helped to explain the amazing safety features as well as the incredible comfort features of this vehicle. The team helped me with the financing and even switching my insurance to the new car. I highly recommend Crown Hyundai.
Anonymous
Sep 2, 2025
FacebookI had a really great experience at Crown Hyundai. My salesman was Eric Valladares. He was honest, funny, down to earth and really wanted me to be happy with my purchase. He found me the perfect Tucson Limited and helped to explain the amazing safety features as well as the incredible comfort features of this vehicle. The team helped me with the financing and even switching my insurance to the new car. I highly recommend Crown Hyundai.
Betty Brown
Sep 2, 2025
FacebookEric valladares is awesome. thank you for helping me getting me into a brand new car. go to him for your cars
Anonymous
Sep 2, 2025
FacebookEric valladares is awesome. thank you for helping me getting me into a brand new car. go to him for your cars
Miriam Ester
Aug 4, 2025
FacebookEric Valladares is awesome. buy all your cars from him. thank you so much!!
Anonymous
Aug 4, 2025
FacebookEric Valladares is awesome. buy all your cars from him. thank you so much!!
Anonymous
Jul 17, 2025
FacebookEric V & Anthony N provided and exellent service. Leasing & Financing was quick & easy process! 5 Stars. I decided to get Hyundai KONA ELECTRIC! Tnx for ur help.
Julia Meyerovich
Jul 17, 2025
FacebookEric V & Anthony N provided and exellent service. Leasing & Financing was quick & easy process! 5 Stars. I decided to get Hyundai KONA ELECTRIC! Tnx for ur help.
Anonymous
Jul 9, 2025
FacebookJustin Hoffman was great!! The sale went well plus he even helped me afterwards with small questions. Always helpful!
Tom Campbell
Jul 9, 2025
FacebookJustin Hoffman was great!! The sale went well plus he even helped me afterwards with small questions. Always helpful!
Anonymous
Jun 28, 2025
FacebookEric V, Casey and Mark were awesome! We are returning customers, and wouldn’t go anywhere else.
Jo Ann Oliver
Jun 28, 2025
FacebookEric V, Casey and Mark were awesome! We are returning customers, and wouldnt go anywhere else.
Anonymous
May 31, 2025
FacebookGlen and everybody at Crown Hyundai was extremely easy to work with. We went in and test drove a vehicle and Glen presented all the features and options. We went through our wants and needs and was NO pressure at all. We ended up shopping around and couldn’t beat their first offer they presented to us. No haggle, no hassle. 5/5 stars and couldn’t be happier. This place sets the standard on how your car buying experience should be. From the top down I highly recommend this dealer.
Cody Roderique
May 31, 2025
FacebookGlen and everybody at Crown Hyundai was extremely easy to work with. We went in and test drove a vehicle and Glen presented all the features and options. We went through our wants and needs and was NO pressure at all. We ended up shopping around and couldnt beat their first offer they presented to us. No haggle, no hassle. 5/5 stars and couldnt be happier. This place sets the standard on how your car buying experience should be. From the top down I highly recommend this dealer.
Anonymous
May 23, 2025
FacebookIf I could give zero stars I would!! Waited 3 weeks just to get a diagnostic service appointment and, upon arrival, was informed they would need to keep my car for two weeks before it was even looked at!! This is not normal. The service rep wasn't even kind about it. Will never do business with this company!
Anonymous
May 14, 2025
FacebookEric Valladares. We weren’t looking at buying a car until we met him
Anonymous
May 14, 2025
FacebookEric Valladares is awesome. He is great!
Bob Homan
May 14, 2025
FacebookEric Valladares is awesome. He is great!
Roberta Homan
May 14, 2025
FacebookEric Valladares. We werent looking at buying a car until we met him
Joe Marino
May 10, 2025
FacebookGreat job by Eric & Travis. Excellent!!
Anonymous
May 10, 2025
FacebookGreat job by Eric & Travis. Excellent!!
Anonymous
Apr 25, 2025
FacebookEric was the best he helped us purchase the car and was very helpful and professional i would definitely recommend him he’s a great person who really took care of me and helped me walk out with an elantra n
Peter Valladares
Apr 25, 2025
FacebookEric was the best he helped us purchase the car and was very helpful and professional i would definitely recommend him hes a great person who really took care of me and helped me walk out with an elantra n
Anonymous
Apr 18, 2025
FacebookEric V was a great help in buying my new car! He was extremely helpful and full of information!
Ariel Banfalvy
Apr 18, 2025
FacebookEric V was a great help in buying my new car! He was extremely helpful and full of information!
Anonymous
Apr 17, 2025
FacebookEric V helped me out with my blue link. He didn't mind that I didnt buy this car here. He still helped me with a smile.
Edward R Mason
Apr 17, 2025
FacebookEric V helped me out with my blue link. He didn't mind that I didnt buy this car here. He still helped me with a smile.