Reviews
649christinewontbuyanotherhyundai
Aug 5, 2026
DealerRaterA very BAD experience with the worst customer service from management to service to the receptionist. Klodian Stringa, the manager of Lia Hyundai, offered me NO solution to my engine not being covered by my warranty. I am the original owner of a Hyundai Tucson, this is my first new car and I bought this with the piece of mind that the warranty gave me at the time. However, when your engine fails at 85K miles and you cannot produce every receipt for every oil change on the vehicle, they will NOT stand by their warranty and will deny coverage or any wrong doing. This is AFTER they approved my turbo malfunction and needed warranty replacement. I will NEVER own another Hyundai again. This dealership needs new management top to bottom. BUYER BEWARE!! Venroy Allen, a service technician, doesn't drive a Hyundai if that tells you anything. He also forgets to order the correct parts and change brake lights. Employees Worked With: Klodian Stringa, Venroy Allen
carolalford22
Mar 25, 2026
DealerRaterAzee was very helpful in securing the car and explaining its operation and other details. He is a credit to Lia Hyundai and, and it was a pleasure working with him.
carolalford22
Mar 25, 2026
DealerRaterAzee was very helpful in securing the car and explaining its operation and other details. He is a credit to Lia Hyundai and, and it was a pleasure working with him. Employees Worked With: Mohamed "Azee" Aljahmee
pep24
Dec 17, 2025
DealerRaterNo complaints, very very good service, place was clean and everyone was polite, again no complaints
pep24
Dec 17, 2025
DealerRaterNo complaints, very very good service, place was clean and everyone was polite, again no complaints Employees Worked With: Dane Morissette, Hector Morales
Highlander
Dec 12, 2025
DealerRaterGreat dealership love on line service scheduling. They explain everything very carefully and insure that it is understood.
Highlander
Dec 12, 2025
DealerRaterGreat dealership love on line service scheduling. They explain everything very carefully and insure that it is understood. Employees Worked With: Hector Morales
dtaylorwalker123
Dec 10, 2025
DealerRaterHarold Hernandez was great to work with. He was very clear in outlining what my car needed and was consistently checking if I needed anything as my car was being serviced. Highly recommend working with him! Employees Worked With: Harold Hernandez
Scott
Nov 24, 2025
DealerRaterI was in for a check engine light and Harold Hernandez took great care of the situation. He was attentive and explained the entire process ftom start to finish. Employees Worked With: Harold Hernandez
niltru61
Nov 13, 2025
DealerRaterHow are the workers at the dealership are very respectful and understanding and so concerned for the customers needs
niltru61
Nov 13, 2025
DealerRaterHow are the workers at the dealership are very respectful and understanding and so concerned for the customers needs Employees Worked With: Hector Morales
randy.casiano
Nov 3, 2025
DealerRaterMy experience at Lia Hyundai was extremely disappointing and frustrating from start to finish. I recently purchased a brand-new Hyundai from an out-of-state dealership and decided to bring it here since it’s close to my home. My vehicle had been making a noise when braking, and since it’s brand new, I wanted to have it properly checked out. When I brought my vehicle in for service, I assumed I’d be treated with the same level of service expected from any Hyundai dealership. Instead, I was charged $179.24 for a diagnostic fee only to be told afterward that they couldn’t help me and that I needed to go back to the original dealership. To me, that makes no sense — Hyundai is Hyundai, and I expected a local dealer to stand behind the brand and assist a new owner. The service advisor, Harold Hernandez was not helpful and came across as condescending instead of trying to provide any real solutions. The entire experience felt money-driven rather than customer-focused. I left feeling disappointed, disgusted, and certain that I will never return. I had hoped Lia Hyundai would be the dealership I could rely on for service moving forward, but they made it very clear that customer care is not a priority here. Employees Worked With: Harold Hernandez
ti0401
Nov 2, 2025
DealerRaterI love this dealership because of my salesman "Sewell Minto" and service rep "Venroy Allen". They take the time to explain things to me when I have questions about my vehicle. Great asset to the "Lia Hyundai" family.
ti0401
Nov 2, 2025
DealerRaterI love this dealership because of my salesman "Sewell Minto" and service rep "Venroy Allen". They take the time to explain things to me when I have questions about my vehicle. Great asset to the "Lia Hyundai" family. Employees Worked With: Venroy Allen
Jennifer.rodin
Oct 28, 2025
DealerRaterWe just purchased our 3rd Palisade from Lia. Sewell Minto worked with us for all three of our cars and we couldn’t be more thrilled. We got great deals on each one - the service is exceptional. Sewell went above and beyond on our most recent Palisade - hunting to find us the new Hybrid before it was even available at other dealerships. Absolutely would recommend Sewell and the Lia team! Employees Worked With: Sewell Minto
Jcd.hadden
Oct 17, 2025
DealerRaterHector Morales provided great service: prompt, flexible and cost-effective. Very very happy with Lia!
Jcd.hadden
Oct 17, 2025
DealerRaterHector Morales provided great service: prompt, flexible and cost-effective. Very very happy with Lia! Employees Worked With: Hector Morales
Demitrice
Oct 13, 2025
DealerRaterAfter my car broke down, I was told to go to Lia Hyundai and to ask specifically for Sewell Minto and he wound get me right with finding a car to my liking. Employees Worked With: Sewell Minto
mbermingham
Oct 8, 2025
DealerRaterI had a service issue with my Hyundai Genesis. The main display screen was blank. Venroy Allen diagnosed and fixed the issue without even going into the repair bay. I was in and out in 10 minutes. Many thanks Venroy for your courteous service!
mbermingham
Oct 8, 2025
DealerRaterI had a service issue with my Hyundai Genesis. The main display screen was blank. Venroy Allen diagnosed and fixed the issue without even going into the repair bay. I was in and out in 10 minutes. Many thanks Venroy for your courteous service! Employees Worked With: Venroy Allen
uridad
Sep 29, 2025
DealerRaterJacob Matos was very knowledgeable and friendly in my experience in shopping for and purchasing my new Santa Fe.
uridad
Sep 29, 2025
DealerRaterJacob Matos was very knowledgeable and friendly in my experience in shopping for and purchasing my new Santa Fe. Employees Worked With: Mohamed "Azee" Aljahmee, Jacob Matos, Emily Solla
c_j_w68
Sep 17, 2025
DealerRaterEased my pain with covering a manufacturer's warranty that another Hyundai dealer would not accept unless I purchased a $452 battery. Lia Hyundai did not have to replace the battery.
c_j_w68
Sep 17, 2025
DealerRaterEased my pain with covering a manufacturer's warranty that another Hyundai dealer would not accept unless I purchased a $452 battery. Lia Hyundai did not have to replace the battery. Employees Worked With: Venroy Allen
Mykayla1967
Aug 30, 2025
DealerRaterFrom the beginning and my internet request, Sohee stayed in touch. When I arrived at the dealer, I was introduced to Jacob Matos for my sale Jacob worked very hard with me to get my Palisade lease, the car and terms. While I will say the entire dealership was amazing, I have to give a BIG shout out to Emily Solla. First it was so nice to see a female in the finance office! She is not only super pleasant but also working with Emily, she makes sure you understand everything. 5 stars, 10 stars 1000 stars wouldn't be enough to rate Lia of Hartford. FANTASTIC DEALER AND FANTASTIC EMPLOYEES!
Mykayla1967
Aug 30, 2025
DealerRaterFrom the beginning and my internet request, Sohee stayed in touch. When I arrived at the dealer, I was introduced to Jacob Matos for my sale Jacob worked very hard with me to get my Palisade lease, the car and terms. While I will say the entire dealership was amazing, I have to give a BIG shout out to Emily Solla. First it was so nice to see a female in the finance office! She is not only super pleasant but also working with Emily, she makes sure you understand everything. 5 stars, 10 stars 1000 stars wouldn't be enough to rate Lia of Hartford. FANTASTIC DEALER AND FANTASTIC EMPLOYEES! Employees Worked With: Sohee, Jacob Matos, Emily Solla
michelesc
Aug 26, 2025
DealerRaterWe love Raj and plan to work with him again. Raj is very attentive and personable.
asmith229
Aug 20, 2025
DealerRaterHector Morales has always given me excellent service. He is very thorough in telling what my vehicle needs.. He is personable and is be the reason why I would come back to the dealership to have my vechile serviced.
asmith229
Aug 20, 2025
DealerRaterAlways have my beautiful service customer Morales is the best. Friendly person lol very knowledgeable about the news for my vehicle..
asmith229
Aug 20, 2025
DealerRaterHector Morales has always given me excellent service. He is very thorough in telling what my vehicle needs.. He is personable and is be the reason why I would come back to the dealership to have my vechile serviced. Employees Worked With: Hector Morales
nper33
Aug 16, 2025
DealerRaterMy car was towed to Lia for service. Joseph Figueiredo called me when my car arrived on the lot. He spoke with me and was upfront letting me know that it would be two days before anyone would look at the car and that he would call me when there was a diagnosis. He was professional and I was very impressed with his service. I did get a call in two days that my car was ready to be picked up. Employees Worked With: Joseph Figueiredo
richc
Aug 14, 2025
DealerRaterI wanted to thank Quran Beckett for all his help in putting me in a car in one day. He was very thorough and I appreciated it. Thanks Richard Ciarletto
Jlcandelaria18
Aug 14, 2025
DealerRaterThis dealership is one of the best Hyundai dealers I’ve been to. I’ve gone to others in the area and always walked away with more questions than answers but Lia Hyundai of Hartford has always fixed any issues I’ve brought to them in a timely and professional manner. The outstanding service I’ve received from reps such as Joseph Figueiredo keeps me coming back for all my car needs. He’s given me detailed explanation of my options and made sure I understood what was going on while I waited. Employees Worked With: Joseph Figueiredo
richc
Aug 14, 2025
DealerRaterI wanted to thank Quran Beckett for all his help in putting me in a car in one day. He was very thorough and I appreciated it. Thanks Richard Ciarletto Employees Worked With: Quran Beckett
Kiara terrero
Jul 30, 2025
DealerRaterDane morrisette always provides great customer service. I appreciated the quick repair, thank you guys!
Kiara terrero
Jul 30, 2025
DealerRaterDane morrisette always provides great customer service. I appreciated the quick repair, thank you guys! Employees Worked With: Dane Morissette
barbaramartin465
Jul 28, 2025
DealerRaterKudos to Raj Kumar at Lia for another successful lease. Hands-down, the best dealership
barbaramartin465
Jul 28, 2025
DealerRaterKudos to Raj Kumar at Lia for another successful lease. Hands-down, the best dealership Employees Worked With: Klodian Stringa, Sarah Klass, Rajinder Kumar, Dane Morissette, Hector Morales
AG&JL
Jul 27, 2025
DealerRaterWe had the pleasure of purchasing a pre-owned Toyota RAV4 from Lia Hyundai of Hartford. I found everyone there to be extremely pleasant and welcoming. The stand out being Luis Adorno who, not only walked me through the entire process, but went way above and beyond anything we could have expected. Due to his work obligations, my spouse couldn’t be with me to buy our car, and I had to go through most of the process on my own. Luis is knowledgeable, honest, straightforward and personable and not the least bit pushy or “salesy”. I was quite nervous to go through this by myself, but Luis made sure we both stayed well informed and addressed all of my (many!) concerns and questions with kindness, professionalism and patience. Based on my experience, I recommend Lia Hyundai and, especially, Luis. He’s the kind of guy that inherently understands the difference between a quick sale and developing long term, professional relationships that cultivate repeat business. I truly feel he has a long and successful career in front of him! And, PS, we LOVE the car!! Employees Worked With: Luis Adorno
mariaduprey126
Jul 23, 2025
DealerRaterAbel MEZIT was very friendly with me . Very good service . I am very satisfied with my purchase. Everyone treat me great . Thank you so much
mariaduprey126
Jul 23, 2025
DealerRaterAbel MEZIT was very friendly with me . Very good service . I am very satisfied with my purchase. Everyone treat me great . Thank you so much Employees Worked With: Miguel Hernandez, AMEL MEZIT, Emily Sallan
jpalega
Jul 22, 2025
DealerRaterBrough my car in for service needed oil change service was on point .dropped it off picked it up later . No issue annals clean dealership . Always clearing you know what u need to fix .fair prices
jpalega
Jul 22, 2025
DealerRaterBrough my car in for service needed oil change service was on point .dropped it off picked it up later . No issue annals clean dealership . Always clearing you know what u need to fix .fair prices Employees Worked With: Hector Morales
curt.schmelter
Jul 17, 2025
DealerRaterMiguel Serrano did a great job. Was upfront with price,and explained whole process involved. He didn’t try to push extras. At delivery he took time to show all the vehicle features and how to use them. After delivery he called a few days later to make sure everything was ok. Employees Worked With: Sarah Klass, Miguel Serrano
coleeneshaw
Jul 15, 2025
DealerRaterVinroy did an excellent job in making sure I received great service. Very polite young man, he answered all my questions. Employees Worked With: Venroy Allen
Martin London
Jul 12, 2025
DealerRaterThanks for standing up for me with Zurich. I can't tell you how much it meant to me. Employees Worked With: Dane Morissette, Hector Morales, Joseph Figueiredo
Tildasantiago
Jul 10, 2025
DealerRaterDane Morrisette was able to answer my questions and address my anxiety on the work needed. Employees Worked With: Dane Morissette
Nora
Jul 6, 2025
DealerRaterVery clean and inviting atmosphere with positive employees. Dane in service is excellent. He is knowledgeable and professional. Thanks also to Lester who greeted me at my car and to the cashier. Employees Worked With: Dane Morissette, Lester and the cashier
mary1551
Jul 2, 2025
DealerRaterHector Morales, in service dept, gets me Patient and great communication every time I send him a message. He is courteous and I really enjoy this relationship Leased my car a year ago and the salesman still remembers me when I come for service
ckcheney
Jul 2, 2025
DealerRaterJoseph Figueiredo was my Service Advisor in mid-June when I brought my car in for maintenance at Lia Hyundai. Joe checked the paperwork over to make sure there were no changes to my file. He's very kind, patient and helpful with our customer service needs. A true asset to Lia Hyundai of Hartford business. Employees Worked With: Joseph Figueiredo