sparrow h

Oct 22, 2026

Google

Horrible service center. Unreliable. Went in for a regular oil change before a road trip. 200 miles into the road trip my car tells me I’m low on oil. Got it checked from a local mechanic and found out that the oil drain plug was completely loose and the car had been losing oil all through out. You go to a Hyundai dealer for peace of mind but now apparently I need to check if they put the oil drain plug back properly as well. Never going back there.

Staurt Terry

Oct 21, 2026

Google

Oil change & new tires

Gregory Hofler

Oct 20, 2026

Google

Purchased a new vehicle, and I had a great salesperson. Never had dealing, with this dealer, will come back if trading my car in.

Robert Prestash

Oct 19, 2026

Google

Went in for third recommended maintenance on our 2025 Santfe Caligraphy Hybrid. Service personnel were friendly and courteous and had vehicle done in just over an hour and half. Waiting area was large, clean and comfortable with coffee and small snacks available. This is our first dealing with a Hyundai SUV and so far, pleased with service as well as vehicle.

Thomas Greco

Oct 18, 2026

Google

Customer professionalism in every sense of the word Bend over backwards to see you are satisfied

Lisa Cheesbro

Oct 15, 2026

Google

Service dept is great very nice waiting area. Although there prices for parts are outrageous they wanted $125 for a part same number for $10 and change and hundred for labor and I did it in ten minutes

Sharron Davis

Oct 13, 2026

Google

I have had nothing but the best from this business. Purchased 3 Tuscons and 1 Kona. Service is superb. The salespersons.. schedulers ...service people go over and above. I feel safe every time I come here. I have left other 5 star reviews on different platforms . Bravo Lia!!! ❤️

Sharron Davis

Oct 9, 2026

Google

Thank you Venroy for your expect service and professionalism you provided April 26th. I feel so safe as corny as it may sound. I can always count on Lia Hyundai to answer my countless questions.. reassure my safety and provide what everyone should expect from a dealership. I usually don't single out people . Shout out to manager Gavin also for personally taking the time to call and reassure me of my recent purchase. In a time where you should question everything I know Lia has my back. Today trust and loyalty are tantamount to survival. Check out the safety design of Hyundai before you go elsewhere. I've been w/Hyundai since 2002 I shop alone so trust goes a loooong way . 🥀 . P. S. Excellent vehicle for your kid's first vehicle. By used. ❤️

Takeia Pitts

Oct 7, 2026

Google

Jacob was awesome, my experience from the beginning was swift and accommodating. I was able to get in the perfect vehicle for me. I highly recommend, if your looking for someone who will be honest and not just try to get a sale look for Jacob.

ANDREW SANZARO

Oct 3, 2026

Google

My salesman Jacob was perfect no pressure, was thorough with everything The people in the business office were equally good. Putting everything through smoothly

Gregory Caruso

Oct 2, 2026

Google

Always taken good care of by the service department for my oil changes

Harold Vasquez Jr

Sep 26, 2026

Google

Purchasing my new car was smooth and effortless. Mohammed was a great sales rep. and appreciate his assistance and transparency with purchasing this vehicle, and all of his services he provides for me. Thank you so much to Mohammed and to Lia Hyundai for a reliable vehicle.

Katie C

Sep 23, 2026

Google

Miguel was great to work with and made the entire process of leasing my car easy. I would definitely recommend him to anyone looking for a car

Kevin Shin

Sep 13, 2026

Google

Thank you Liz & Emily for a smooth car purchasing process. Liz was a great sales consultant who understood my needs and did not make me feel uncomfortable at all. Emily in financing was great to work with as well. Looking forward to servicing my car here in the future. Thank you Lia Hyundai!

Legacy Valentina

Sep 11, 2026

Google

My friend and I came in to window shop for cars with the intent to purchase if we liked what we saw since I will be moving to Hartford area soon. The guy was highly pushy about numbers and when were we planning on purchasing. Mind you we hadn’t looked at nothing. Test drive was not enjoyable we didn’t get to really get a feel for nothing because everything was already ruined from his attitude in the beginning. 0 out of 10 would not recommend don’t waste your time take your business to new London Hyundai !

Sammy Kapoor

Sep 10, 2026

Google

The most shittiest and pathetic place to get a car from! The staff treats the customers like garbage! Have no responsibility or accountability! The worst customer service ever received! Would recommend never to waste your money on this specific dealership! Service department sales department finance department everyone is the worst ive ever dealt with! Never buying again from them nor suggesting anyone to burn their money on this location!

Alexander Figueroa

Sep 8, 2026

Google

That cover was left on top of the fuse box after getting a $1300 service done on my vehicle.

Leonidas Tadeu-Ferreira

Sep 2, 2026

Google

Very good service from beginning to end of process! Very nice guy!

Deborah Wadman

Aug 22, 2026

Google

Mohammad Aljahmee was a pleasure to work with. Also very helpful was Miguel Hernandez in my purchase. I highly recommend asking for Mohammed to help you in the purchase of your new vehicle.

Michael Hoffman

Aug 20, 2026

Google

My experience started great, picked up a Pre-Owned Certified 22 Sonata Hybrid Limited. Beautiful car, drove smoothly, lots of excellent features, incredible gas mileage. As a delivery driver, I put close to 1,000 miles on my car every week. And after a couple of months, and about 10k-15k miles, the honeymoon was over. I began having overheating issues. I was told this was a common problem with these vehicles due to a faulty exhaust component that had a recall. Fair enough. The car was repaired at no cost to me and I went on my way. After another 10k-15k miles, the issue returned. I was told the part they replaced was faulty, and they replaced it again as well as some hoses. I was told, "this wasn't something they typically see" by the service advisor. So I took the car on my merry way. Another 10k-15k miles, and I was back in the shop with the EXACT same symptoms again. Starting to sense a pattern? This time it was inspected by the lead tech, and the EGR Cooler (I think?) and Thermostat assembly were replaced. it was repaired, again under warranty, and I was on my way. I am now 10k-15k miles past that point, and my car now sits again in the service shop with the same persistent cooling issues it's had since I bought it. Only this time, it's possibly the head gasket, and it may or may not be covered. It's become clear to me over the last 12 months, and 60k miles, that I was sold a defective product. One that I am now having issues having the repairs covered due to the milage, despite clearly being related to, the cause of, or a result of the same cooling issue that has plagued my car since purchasing it. While the service manager, Hector, has been nothing short of awesome in trying to help me navigate this dumpster fire, I can't say the same for the dealership or the product. First, and only Hyundai I'll buy or own.

Kayla Foster

Aug 19, 2026

Google

Got a new car yesterday, steve cortes was my sales person and he was great.

Eve Britton

Aug 18, 2026

Google

False promises. Very disappointed A salesman at Lia HyundaI, Jacob Minos, promised to teach me how to use the tech in my brand new Tucson, even though I bought it somewhere else. I had come in with a friend who I had recommended she get a Hyundai. Jacob knew how to use all the tech for both vehicles and said he'd teach me when I got back in town. I texted him many times over the last month and called the sales floor ... no response at all. I am really disappointed. I was planning to move all my servicing to Lia Hyundai because of his total care, and I'm sad to say I couldn't give him a great review. It would have taken him literally 10 minutes to show me what to do and he clearly couldn't be bothered . It's sad

Leslie Lombardo

Aug 13, 2026

Google

Jose and I had a wonderful experience working with Jacob Matos at Lia Hyundai of hartford. He was friendly, professional and very knowledgeable. We leased Tucson from them and couldn’t be happier! Emily in the financed dept was also great to work with. We highly recommend them!

Julia “Joujou” Smith

Aug 10, 2026

Google

Mohammad nickname Ozzie was a great salesman. He met all of my needs and kept me at a reasonable payment. He was very pleasant to work with - quick and efficient. I got everything I needed in less than three hours. Damon was also very helpful. Explained to all my paperwork, really took the time to answer all of my questions. I had a great experience.

Tayler Y

Aug 8, 2026

Google

If you need a car, Sewell is great—10/10 service with him every time. The service department is also helpful and as well Mr Fresco. Unfortunately, the 1-star rating is for the customer service when calling the dealership. I called with a very simple question on Saturday, 8/8 around 12:30 p.m., and the woman answering the phone responded, “If you called and no one answered, then no one is available.” I even offered to come into the dealership if that was easier, but she wouldn’t tell me who the manager on duty was. Fortunately, I was eventually able to speak with a very helpful gentleman, David I believe, who quickly gave me the information I needed. The phone experience unnecessarily escalated what should have been a simple request and could definitely use improvement.

Christine Sheridan

Aug 7, 2026

Google

Bad Dealership and Experience, from the manager, Klodian Stringa, to the service technician, Venroy Allen, they do not value their customers or their time. I waited on a Saturday for over 2.5 hours for them to tell me they ordered the wrong part and did nothing to compensate me for my lost time. They even forgot to change my brake lights. This is after they approved my warranty coverage for my turbo malfunctioning on my first new car, the Tucson. Now my engine has failed and I am without a functioning car at 85K miles. This dealership picks and chooses what they will cover under your warranty and blame corporate when you challenge them about it. I would NEVER recommend the purchase of a Hyundai or going to this dealer unless you like to be taken advantage of.

Marco Vitiello

Aug 3, 2026

Google

Liz and Emily were deal with! They earned my business by honoring every commitment and dealing with me in a fair and honest manner. Everything they said they would do was done timely and Liz kept me up to date every step of the way. I can't say enough good things about Liz and Lia!

Leia A

Aug 1, 2026

Google

Went here to Lia Hyundai of Hartford for information and options with wanting to lease for the first time, Steve was very patient, answering all my questions, I drove of with my new 2026 Kona, I’m happy 😊

Jonathan Parker

Aug 1, 2026

Google

Mohammed provided us with excellent service, friendly and professional. The car we decided on was a great deal.

david p

Jul 31, 2026

Google

Bait & Switch... put a deposit down on a new car, for 2 weeks everytime I called for pick up they tried to sell me another car. Then after all that they said the car was sold to someone else, but for the next two weeks their website still had the car for sale. Needless to say I went to another dealer.

Mitra Farahmand

Jul 28, 2026

Google

Jacob was the most amazing sales person we ever met, so patient, friendly, understanding and honest and also knowledgeable about the car we where interested in- we could not have been in better hands. The entire team was very helpful as well and guided us thru the process. We had tried a dealership closer to our home and where so disappointed with their service that we drove 3 hours to get here and the journey was worth it.

Christian Anwander

Jul 28, 2026

Google

Jacob assisted us in this purchase could have not been better or nicer or more patient

John’s Roofing Siding & Windows LLC

Jul 25, 2026

Google

Thank you Dane for your amazing service. Came in a rush with some tire issues and he took care of everything right away. Now I can safely travel to complete my roof, Siding and Windows estimates. 🙏JasminaJasmina

Kevin

Jul 24, 2026

Google

Had a great experience at Lia. I purchased a Tucson hybrid today and could not be happier with the process. Steve Cortes was fantastic to deal with. He walked me through the inventory, secured incredible pricing and was super friendly and knowledgeable. 10/10 experience. Thanks!!

Silvia Ambrosy

Jul 23, 2026

Google

Always very satisfied, I being with Hector Morales, for a while and 2 times with others. All good, but I trust Hector, wish him the best, hope we will see you on future time of my car services

Jahaira Jimenez

Jul 21, 2026

Google

I have been a loyal customer of Lia Hyundai of Hartford since 2014. Over the past 12 years, I have trusted this dealership with every oil change, recall, and major service for all three of my Hyundai vehicles( a 2014 Hyundai Sonata and now a 2024 Hyundai Palisade, and 2026 Hyundai Kona). Until my most recent visit, I had never experienced an issue. Unfortunately, it only takes one negative experience to leave a lasting impression. I brought my Palisade in to have two recalls, an oil change, and to inquire about replacing my tires. During my previous oil change, I had been quoted $1,200 for a set of four Hankook tires. I declined at that time but decided to move forward with the purchase during this visit. I purchased my SUV brand new with Hankook tires and have always replaced them with the same brand. When I reviewed my service order before approving the work, I noticed it listed only three tires and did not specify a tire brand, unlike my previous quote. I walked back to the service desk and specifically asked my assigned service advisor about it. He assured me that the order was for 4 Hankook tires, so I trusted his verbal confirmation and approved the service. I was charged $1424, more than $200 above the original quote. The following morning, I noticed that the tires installed were Bridgestone, not Hankook. On Monday, I returned to the dealership and spoke with the same service advisor. He claimed he had no recollection of our conversation. I found that response extremely disappointing because I had specifically questioned the order before authorizing the work. After discussing the issue, the dealership agreed to replace the Bridgestone tires with Hankook tires. Referring to that correction as a "courtesy" was frustrating because correcting an error is not a courtesy, it's simply providing the customer with what they originally requested. What concerns me even more is that I was never given a choice between tire brands. If I had been presented with options, I would have selected the Hankook tires that I had previously been quoted. Instead, the more expensive Bridgestone tires were installed without my knowledge. As a customer, I should never have to discover after the fact that a different product was installed than the one I specifically requested. When I questioned the more than $200 price difference between the previous quote and the final bill, I was initially told there was no difference and that replacing the tires was a "courtesy." After I compared both service orders and pointed out the discrepancy, the service advisor stated that he needed to speak with his manager. Ironically, this was the same manager who had approved the tire replacement, yet he never came out to speak with me, explain the situation, or apologize for the inconvenience. I was eventually told I would receive a refund check for the price difference in the mail for $65. Given the repeated statements that conversations could not be remembered, I requested that this commitment be provided to me in writing. This entire situation could have been handled much differently. Mistakes happen, but accountability, communication, and customer service determine how those mistakes are remembered. I also found it disappointing that the service manager never took the time to come speak with me directly to address my concerns personally rather than leaving everything to the service advisor. I want to acknowledge that my previous experiences and review with Shane in the service department have always been excellent, unfortunately he was not my service consultant this time and given my past experiences is why this experience was so disappointing. After more than a decade of loyalty, I expected better communication, transparency, and customer care. Unfortunately, this experience has caused me to reconsider whether I will continue vehicles bringing my vehicles to Lia Hyundai for future service. I sincerely hope the dealership reviews its communication and customer service practices so that other long-term customers do not have a similar experience.

Marie Bernatchez

Jul 21, 2026

Google

I always appreciate the service on my car, dealing with the employees and the comfort and amenities of the waiting area.

German Franco

Jul 14, 2026

Google

Great service,Great people,Dane Morissette is the real deal,he’s been taking care of my cars for the past 4 years,he never disappoints,thank you as usual!!

Ryan M

Jul 2, 2026

Google

We're 9 cars in with Lia. I always keep other dealers in mind as an option but Lia's finds a way to keep me happy coming back to them for each vehicle. I always do my due diligence, and they're always respectful of the information I bring to the table, and going out of their way to meet my needs.

Charles Teale

Jul 1, 2026

Google

The service representative I interacted with by the name of Venroy Allen was prompt, courteous and helpful.

Allen Rundo

Jun 29, 2026

Google

Raj was extremely helpful and when we need another vehicle we will definitely see him . . . . In fact we went back and my wife now has a 2024 Tucson 6/29/2026 - Just left another message for Gavin (Service manager) I am EXTREMELY disappointed with the fact that we were NOT given a loaner when my leased 2026 Tucson was dropped off on 6/23 - We are NOT hearing back from you people at all - This must be resolved today JUNE 29 !!! CALL ME IMMEDIATELY YOU GOT MY NUMBER