Reviews
47Anonymous
Nov 3, 2025
FacebookMy experience at Lia Hyundai was extremely disappointing and frustrating from start to finish. I recently purchased a brand-new Hyundai from an out-of-state dealership and decided to bring it here since it’s close to my home. My vehicle had been making a noise when braking, and since it’s brand new, I wanted to have it properly checked out. When I brought my vehicle in for service, I assumed I’d be treated with the same level of service expected from any Hyundai dealership. Instead, I was charged $179.24 for a diagnostic fee only to be told afterward that they couldn’t help me and that I needed to go back to the original dealership. To me, that makes no sense — Hyundai is Hyundai, and I expected a local dealer to stand behind the brand and assist a new owner. The service advisor, Harold Hernandez was not helpful and came across as condescending instead of trying to provide any real solutions. The entire experience felt money-driven rather than customer-focused. I left feeling disappointed, disgusted, and certain that I will never return. I had hoped Lia Hyundai would be the dealership I could rely on for service moving forward, but they made it very clear that customer care is not a priority here.
Anonymous
Sep 29, 2025
FacebookI highly encourage everyone to stay away from this dealer. They took full advantage of my FIL who was vulnerable and at their mercy. His 5 year old Hyundai needed repairs beyond his budget and they wouldn’t take it on a trade in. They ADVISED HIM to take the plates off, call his bank and say he couldn’t afford it. “You won’t be buying a house soon so it doesn’t matter what happens to your credit” He trusted them. He believed that they were giving him sound advice so he followed their lead. They neglected to tell him he’d still be on the hook for the balance on his loan…leaving him with nearly $20k in debt. They happily sold him a new car and sent him on his merry way. When we found out 3 days later, my husband called BBB and DMV, we will continue to follow up and get justice for my FIL who was taken advantage of by this dealer.
Anonymous
Feb 9, 2025
FacebookService department has gone downhill and simple oil change and rotation became a nightmare. Total lack of caring by Service team and service manager. I brought in car for oil change to discover that they removed 8 screws from splash panel and only put 2 back in when done. I heard flapping banging sounds when driving away. Luckily I had taken pictures underneath as I had issues with other dealers doing similar shoddy work. Service manager called me a liar until I showed him time stamped pics. Clueless Service tech didn't even know where he put the screws. They caused damage to my car where none before hand. They also only rotated one side. Luckily I marked my tires and could prove that also. Unless the owner fires the Service manager and entire service team I will never be back. it's sad as I've bought 2 cars from them and they had done the free service fine up to my last 3 visits. Prior visit they never put the brake pad springs on causing premature pad wear. didn't even get 10,000 miles out of them. Stay away. I love my Hyundai cars but it's bad service teams that ruin the reputation. I'm looking for a new dealership. Anyone know who's better than Lia?
Anonymous
May 30, 2023
FacebookAbsolutely the worst service place ever, my car has been sitting there for over 2 weeks STILL waiting to even be looked at!! The car dealership I bought it from brought it here to be repaired on May 15th (after picking it up from me on May 12th and letting me know what was wrong), and they told them the issue and they haven't looked at or offered me a loaner! I will never recommend this place to anyone I know!!!
Anonymous
Oct 18, 2022
FacebookI DO NOT recommend this place for your car maintenance. Everybody there (service advisor, phone call porter, cashier and seller) has no initiative and are reluctant to help their customers. They look so unhappy and hate their job or something. The manager is the only person who knows what a customer service is. If you read other reviews, I could find so many people who were in the same situations that I was in and it's been there for so many years. Feel so exausted and tired doing business with these rude people. AVOID here at all cost. I dropped my car off because of some engine issues. Hector Morales called me once and said he ordered parts and will be done in next 3 days. 10 calls with few voicemails wasnt enough to get a hold of him for next 13 days. When I finally was able to reach him and ask a simple update on my car after bothering them for an hour and a half, the very first thing I heard from this guy was "There is no update. Just wait". So I posted a review and the manager reached out to me directly just like he did to others. All of sudden, he goes "your car will be ready by tommorow". I come pick up my car, same thing I see. People with no mitivation to help, cashier just laughing in my face when I asked if I can get a copy of reciept. Literally the worst 14 days of my life.
Anonymous
Oct 8, 2022
FacebookAbsolutely unprofessional, rude and disrespectful. Not recommended at all.
Anonymous
Apr 29, 2022
FacebookThe least professional and most uncommunicative experience I've ever had with a dealership.
Anonymous
Dec 10, 2021
FacebookDane Morissette is an amazing technician and took great care of my car. Thank you so much!
Anonymous
Dec 4, 2021
Facebookyes. always great service. plus the techs are very friendly
Anonymous
Oct 1, 2021
FacebookGreat experience working with Azzi in choosing the right vehicle for me! thank you for your collaboration! Shout out to Sarah, finance guru and Mate Bateman in service!
Anonymous
Aug 1, 2021
FacebookDane Morrisette is great to work with. Both of our cars had recalled engines and had to be replaced with new ones. Dane worked hard to get us our cars back as soon as possible. He is responsive and genuinely cares about his customers 😊 thanks Dane for looking out for us!
Anonymous
Apr 8, 2021
FacebookThank you for the fast service today!
Anonymous
Dec 15, 2020
FacebookGema and the team were incredibly kind and helpful! Gema stuck to my budget and listened to all my needs and helped me find the perfect car. My experience was so seamless and stress free. Thanks again Gema, you made my day 😁
Frank Granato
Nov 4, 2020
Facebookgreat service and matt the service advisor was very professional
Anonymous
Nov 4, 2020
Facebookgreat service and matt the service advisor was very professional
Anonymous
Jun 18, 2020
FacebookSewell Minto gives excellent service hands down!!!!
Anonymous
Apr 23, 2020
FacebookI brought my car (2009 Hyundai Elantra Touring) in for a safety recall yesterday. I just want to give a shout-out to the staff, starting with Dane Morissette---who was super efficent and pleasant ! I am extremely impressed with Lia Hyundai's Covid-19 measures put into place. It is obvious that they care about their employees and customers. I have purchased 2 vehicles from you---have had them serviced with you---and will continue to patronize your establishment !!!! Please do pass this along to the higher-ups !!! TOP-NOTCH in my book !!! I gave you all a shout-out on my personal Facebook page !!! Pamela 😊 A very HAPPY customer !!!
Pamela Peloquin Bollacker
Apr 23, 2020
FacebookI brought my car (2009 Hyundai Elantra Touring) in for a safety recall yesterday. I just want to give a shout-out to the staff, starting with Dane Morissette---who was super efficent and pleasant ! I am extremely impressed with Lia Hyundai's Covid-19 measures put into place. It is obvious that they care about their employees and customers. I have purchased 2 vehicles from you---have had them serviced with you---and will continue to patronize your establishment !!!! Please do pass this along to the higher-ups !!! TOP-NOTCH in my book !!! I gave you all a shout-out on my personal Facebook page !!! Pamela
Anonymous
Mar 11, 2020
FacebookShady as f@#k! The original sales guy Dean I dealt with was cool. But the sales manager, Mohammed, was shady as f#@k! I came in today to get a simple lease quote for a 2020 Sonata Limited. I'd priced it out on the Hyundai lease calculator website. well, I waited an hour n a half and they kept trying to convince me to buy out my Lexus lease. I said no. I said just wanted a quote for a Sonata limited lease. They presented me with a buyout quote of 21k ($6000 less than my Lexus lease buyout!!!) and the monthly rate for the Sonata limited lease was +$250 more than the $400 I told Dean I wanted to pay based on the Hyundai lease calculator on the Hyundai website. I thought McDermott Lexus was shady, but these guys take the cake! they did not present me with the lease quote I requested. avoid this dealership at all costs!
Anonymous
Mar 10, 2020
Facebookthe professionalism there is no pressure to buy and they want the best deal for you
Anonymous
Mar 9, 2020
FacebookAzee was the most helpful salesperson! We had gone to several other dealerships, he was the only person who got us what we wanted at a price we liked!!! We will definitely recommend people go to Lia and see Azee!
Francine Marie
Mar 9, 2020
FacebookAzee was the most helpful salesperson! We had gone to several other dealerships, he was the only person who got us what we wanted at a price we liked!!! We will definitely recommend people go to Lia and see Azee!
Anonymous
Feb 21, 2020
FacebookOur Hyundai Azera is more than 10 years old, and it has been serviced exclusively at the Lia dealership. The car looks great and drives reliably, in large part because we have had preventive care done throughout our ownership. Lately, a power draw drained the battery, and service adviser Dane Morissette, who has guided us professionally more than once, made sure that the problem was diagnosed (a faulty factory radio) and came up with a couple of creative solutions designed to minimize cost and ensure that everything would operate properly. Dane was especially forthright about the pricing and time frame for the repair. I would not hesitate to take the car back, and I am particularly confident in Dane's assistance.
Ron Marchetti
Feb 21, 2020
FacebookOur Hyundai Azera is more than 10 years old, and it has been serviced exclusively at the Lia dealership. The car looks great and drives reliably, in large part because we have had preventive care done throughout our ownership. Lately, a power draw drained the battery, and service adviser Dane Morissette, who has guided us professionally more than once, made sure that the problem was diagnosed (a faulty factory radio) and came up with a couple of creative solutions designed to minimize cost and ensure that everything would operate properly. Dane was especially forthright about the pricing and time frame for the repair. I would not hesitate to take the car back, and I am particularly confident in Dane's assistance.
Anonymous
Feb 11, 2020
FacebookThe best place to get a great deal on any new or pre-owned vehicle come to Lia Hyundai of Hartford.....
Anonymous
Feb 7, 2020
Facebooki went to Lia Hyundai on Monday 2/3/20 to get a recall taken care of. After the recall was done i could not drive my car out of the dealership and had to get it towed away because management refused to diagnose my car free of charge. they wanted me to pay $150 to find out what was wrong with it. I drove the car there and paid $150 for a tow and was 3hrs late for work. I have been without a vehicle for the whole week.
Anonymous
Nov 1, 2019
FacebookGreat experience with sales and service. My salesman is top shelf and guided me all the way. I have bought 5 cars here new from "Ragha The Indian Prince" and I will be buying another one from him when the time comes. He has served me and my family with cars for over 1/4 million smooth miles!
Joe Moon
Nov 1, 2019
FacebookGreat experience with sales and service. My salesman is top shelf and guided me all the way. I have bought 5 cars here new from "Ragha The Indian Prince" and I will be buying another one from him when the time comes. He has served me and my family with cars for over 1/4 million smooth miles!
Anonymous
Oct 13, 2019
FacebookHector Morales from the service department was very professional and informative. He met our needs and did it with great customer service...I give him an excellent we not rating.
Bob Colleen Dionne
Oct 13, 2019
FacebookHector Morales from the service department was very professional and informative. He met our needs and did it with great customer service...I give him an excellent we not rating.
Anonymous
Sep 15, 2019
FacebookRaj and Theo put me and my wife in a brand new 2019 Hyundai Tucson, they worked their butts off to get us the deal we wanted, thank you for the great experience, would highly recommend anyone who’s looking to purchase a car to go see them! Thank you
Hector Cruz
Sep 15, 2019
FacebookAnna Marie Mercado
Jul 8, 2019
FacebookAlways great service Hector ... Thank you
Shelley Hernandez
May 25, 2019
FacebookJust purchased my second car from Lia Hyundai of Hartford! Had such a great experience. Sewell and JD were extremely helpful!
Robert Hodgson
Apr 24, 2019
FacebookI purchased a 2019 Sante Fe Limited in large part due to the professional treatment by Rajinder Kumar. He understood my needs and terms. I was in and out the door in less than two hours. During that time my 2013 Sante fe Sport, purchased, and all of the paperwork for the new car was done. FYI, the 2013 Sante Fe was purchased at another dealer after giving Lia a chance in 2013. Rajinder changed my perception of Lia and I highly recommend doing business this dealer!
Sabii Wii
Dec 28, 2018
FacebookEric Nunes
Aug 22, 2018
FacebookThank you so much Hector Morales for all the help you have been during my recent service appointments! Great communication and very personable! You are a true asset to this dealership.
Harold Brown
Aug 3, 2018
FacebookThank you Hector Morales for making my experience there at Lia Hyundai a great & pleasant visit!
Lori Annear
Jul 8, 2018
FacebookDane Morrisstte got me in quickly and out quickly. My car was less than 2 months old when it made a terrible scraping sound. I called at 5pm and got in the next morning. The Service crew did a great job. There was not a defect in the car. Just a stone in the rotor that I imagine could have harmed it if I drove it aound a long time. Thanks everyone!
Vlash Deda
Jul 3, 2018
FacebookKlodi and Mo are very good sells.
Michael White
Jun 22, 2018
FacebookDane Morrisette is a very valuable asset of this dealership. Every time I go to this dealership I specifically want him to handle my issue. He is true professional who works very fast and is very pleasant. Because of him I have never been disappointed with my repairs or service at the dealership.
Sinan Suliman
Mar 20, 2018
FacebookI purchased my 17 Elantra Sport from here after Key Hyundai denied and belittled me because of my finances. Not only did I feel welcomed and at home, but the buying process was easy and painless thanks to Mustafa and JD. I Saw the car I wanted on Friday, and bought it on Monday. Ive had a few unfortunate issues with the car which were all covered under warranty. The whole service team, especially the manager Chris and service writers Hector and Dane, made everything stress free and made me know I was in good hands. When I would come to pick my car up, it was good as new like it had no issues. Best Hyundai Dealer in CT hands down. ~ Sinan
Marisa Hope Chirico
Oct 11, 2017
FacebookD.S. DiVito
Jul 16, 2017
FacebookI've bought many cars and have dealt with plenty of dealerships that really don't treat their customers right. I stopped in here with my wife as we were passing by. We dealt with Musa and Klodi and they couldn't have been any better. We got the car we wanted at a great price. These guys made this transaction smooth and easy!!! I would recommend Lia to everyone!!
Christopher Ellegard
Jul 20, 2016
FacebookRaj Kumar made purchasing a car easy. He listened, worked with us, was helpful through a few circumstances that came up for us. The folks I dealt with were all great. Not at all pushy. Low or no pressure whatsoever. I feel as though we got an excellent deal. Buying at Lia was a 100% better experience than buying our last new car at another local dealership. My family and I love our car, and our experience was great. I'll do business there again without thinking twice. Thanks Raj and all the staff I dealt with. You really came through for my family. Thanks again, Chris
S Robert Italia
Aug 2, 2015
FacebookI traded my 2013 Sonata Hybrid for a 2015 Sonata Hybrid and it is the 7th Hyundai my family and godchild have purchased and we have always received excellent attention from the sales force and Chris Mgr ini Service. This purchase was phenomenal thanks to Salvatore the Mgr. and Hector the Sales person and Tim the financial person. I will return to purchase an Elantra for my sister and I will speak to the same people in 2 days. Thanks. Bob Italia.
April Brown Madden
Jan 5, 2015
FacebookDane in the repair shop went the extra mile to help me get my car fixed. I can't thank him enough. I recommend any one needing their car serviced to go to them