Nicole M.

Jul 22, 2026

Yelp

I had a very good experience we had Mikey Masciarelli as our sale consultant and he was amazing. he deserves a 5 star rating he was very informative and very helpful I couldn't be more happier . The whole process was a 5star. thanks Nicole Martelle

Charles H.

Jul 6, 2026

Yelp

I'd give them zero stars. I've taken my vehicle here for over a year now. 3 months ago we had to have a new transmission and engine in. so we got a rental. my wife noticed her AirPods were missing and when she checked the location they showed up at someone's house. well today 7-6-2026. she looks again and it's at the dealership. she called them and they gave her a bs excuse saying they found them in the rental. ok why didn't you call the last few people that rented that vehicle? They weren't gonna call us. whoever had them is a sorry excuse for a person. stealing from someone that was in the military and military oriented disgusts me.

Phil P.

Jun 28, 2026

Yelp

I was disappointed in my recent experience - They do not honor veterans and use words like transparency and customer service. I hate that I fell for it.

Jon A.

Nov 6, 2025

Yelp

I had an excellent experience purchasing my truck, a 2026 Frontier Pro4X. Salesman Kyle Swan was knowledgeable and patient. I had an equally good experience with Anthony in the finance office. Generally speaking, one wants to believe that they got a fair deal when making a major purchase such as this. I walked out more than satisfied.

Jon A.

Nov 6, 2025

Yelp

I had an excellent experience purchasing my truck, a 2026 Frontier Pro4X. Salesman Kyle Swan was knowledgeable and patient. I had an equally good experience with Anthony in the finance office. Generally speaking, one wants to believe that they got a fair deal when making a major purchase such as this. I walked out more than satisfied.

Mary R.

Jan 5, 2025

Yelp

omg, i tried to purchase a frontier 2024--pending...after 3 sales people plus the manager----i got 3000$ taken out of my credit card without seeing/driving a truck! no signature by me yet, but the news rating of nissan is lousy so i e-mailed multiple plus times--now--my credit card will get the money back when glens falls nissan just had to put it back....nissan has not profited so now with honda to hopefully help nissan, personally i would not buy a nissan or honda, mitsubishi right now....

Mark N.

Dec 7, 2024

Yelp

I would like to thank the new business manager Eric Elky for helping me rectify the situation at Lia Nissan glens falls with another warranty which I'm still paying for but need Mr Elky is a stand up guy thank you for your help . PS the warranty guy (liar )who did this still works there if he did it to me he'll do it to you

Mark N.

Nov 12, 2024

Yelp

Nothing can change salesman Chris &finance guy Anthony watch them always in scam mode check your numbers before you sign don't trust them it's been a while and they never rectified the situation go to Saratoga instead much better

Joe W.

Sep 26, 2024

Yelp

Poor, Sold me a used Frontier not the ones listed on internet!! Then I got lucky with roll up windows and regular doors no options like the ad said, so I bought a extended warranty from Lia that they have never honored!! Ever!! Son the district manager keeps sending me smile emoji!!! No help before pandemic!!! I have literally paid twice the price this truck is worth!!! Go to the other Nissan Dealer in Queensbury!! Your much better off, this from ten other customers that know!Being taken care of through law!!! Lol -Joe W.

Mark N.

Feb 14, 2024

Yelp

I've been a loyal customer for Nissan to many years to be treated the way was . I feel scammed ,robbed after buying a new vehicle. Unable to afford the extra warranty con man Anthony the warranty guy said he would give it to me for my Nissan loyalty over the years (which was a lye ) & salesman Chris CHARGED me anyway I've been paying for 2 years now and now they are telling me me I have no coverage ?to buy another plan while I'm paying every month that's (highway robbery). beware of Lia Nissan of queensbury check numbers carefully Nissan could not help said that dealership is privately owned and Zurich is who the contract is with So I'm stuck with no coverage BUT I'm PAYING every month for it ?. I've been scammed by Lia Nissan of queensbury go to Lia of Saratoga much better. you can trust me

Andrew B.

May 13, 2023

Yelp

Brought my work van in to have the brakes replaced and oil changed. Within 5 minutes of arrival they already had it on the lift. Service advisor was very friendly and extremely communicative. When the van needed extra parts due to rust they were able to source parts locally while I waited. They completed the work very quickly and even washed it for free! I highly recommend these guys for service!

M K.

Apr 11, 2020

Yelp

Thank you Anthony! I needed a new car during the Covid 19 pandemic. Anthony worked with me through numerous texts and phone calls, even on his day off, to get me into the exact car I wanted, for the price that I wanted, for the interest rate I wanted, which was 0%. The process was organized and stress free.

Dean O.

Aug 2, 2019

Yelp

I had three fault lights occur on my 2015 4WD (still under factory warranty+extended) which Lia Qsby couldn't verify, after it sat for the weekend. When they took it in the shop, they found a different specific issue which I was told "disqualified it from my factory warranty", and needed replacing of the rear end & would "cost thousands" to exactly quote what I was told. I immediately had it flat-bedded to the NH Nissan where I bought it only three months ago. Long story short, I spoke directly with the owner there himself, and the head tech and svc manager properly & intelligently diagnosed the issue and resolved it COMPLETELY under warranty. ZERO cost to me. They found the defect was listed in Nissan's database, & I saved thousands by going elsewhere, but was still charged a fee of over one hundred dollars at Lia Queensbury for them to put it on a lift and tell me I was going to have to pay out of pocket. It made me wonder if I was going to be charged for warranty work that they were then going to get paid twice for. I am pursuing getting that charge refunded. Not only did the dealership in N.H. not charge me anything because it all fell under warranty, they brought my vehicle back to me here in NY, also at no charge to me. Had Lia pursued the correct diagnosis procedure, they could have kept a customer. Now I am done with them forever. Any service I need will not be at this or any Lia dealership. It's unfortunate but those are the facts. UPDATE: I was refunded the 100+ dollars for the so called diagnosis at Lia Queensbury. I strongly recommend that anyone with an issue over how you were treated by this WOEFULLY unprofessional svc shop, call Nissan consumer affairs at 1-800-647-7261.

Dean O.

Aug 2, 2019

Yelp

I had three fault lights occur on my 2015 4WD (still under factory warranty+extended) which Lia Qsby couldn't verify, after it sat for the weekend. When they took it in the shop, they found a different specific issue which I was told "disqualified it from my factory warranty", and needed replacing of the rear end & would "cost thousands" to exactly quote what I was told. I immediately had it flat-bedded to the NH Nissan where I bought it only three months ago. Long story short, I spoke directly with the owner there himself, and the head tech and svc manager properly & intelligently diagnosed the issue and resolved it COMPLETELY under warranty. ZERO cost to me. They found the defect was listed in Nissan's database, & I saved thousands by going elsewhere, but was still charged a fee of over one hundred dollars at Lia Queensbury for them to put it on a lift and tell me I was going to have to pay out of pocket. It made me wonder if I was going to be charged for warranty work that they were then going to get paid twice for. I am pursuing getting that charge refunded. Not only did the dealership in N.H. not charge me anything because it all fell under warranty, they brought my vehicle back to me here in NY, also at no charge to me. Had Lia pursued the correct diagnosis procedure, they could have kept a customer. Now I am done with them forever. Any service I need will not be at this or any Lia dealership. It's unfortunate but those are the facts. UPDATE: I was refunded the 100+ dollars for the so called diagnosis at Lia Queensbury. I strongly recommend that anyone with an issue over how you were treated by this WOEFULLY unprofessional svc shop, call Nissan consumer affairs at 1-800-647-7261.

Tammy F.

May 30, 2019

Yelp

This dealership does not honor their verbal commitments made with the customer. The dealership takes advantage of vulnerable people to make a sale. My dad who is on a limited retirement income went to pick up his 2019 Frontier which already had 11,000 miles. The salesman promised running boards would be installed on the vehicle. When he got there to pick it up at the scheduled date and time, he not only had to wait 3 1/2 hours to have it inspected and cleaned, but was told he couldn't have the running boards that were part of the verbal deal when he purchased it! The salesman told him "my boss won't let me put running boards on since we took so much off the price already". My dad paid the full price listed online. There was no extra money taken off! There was no phone call prior to picking up the vehicle that the verbal commitment made by the salesman was being broken! My dad had no idea that the verbal promise made to him would not be honored. Very poor business ethics! This is why my father-in-law drove all the way to Johnstown NY to buy the same exact vehicle! Also there are several recent reviews sharing my concern. These reviews were not posted/recommended. Be sure to read them too.

Randy B.

Mar 24, 2019

Yelp

I'm very disappointed in this dealership. They are about getting the most money out of you at all cost. I'd never buy a car from them. They should work on better customer service rather than scamming the customer. Buyer beware!!!

Sarah S.

Sep 4, 2017

Yelp

Our salesmen was very nice David was a great guy from the start he had the exact SUV waiting for us when we arrived, even though he was busy with another couple still made sure we were takin care of. However the finance manager seemed to be a little to busy for us to sit down with him or even speak with him? Felt like we were being rushed once things left our salesmen's hands. Our situation was far from easy but when it seemed like they couldn't make something work instead of telling us that they just stopped returning calls. It was extremely rude. Maybe another finance manager would be helpful to lighten the work load... over all disappointed in how we were treated after the first visit in.

Katlyn R.

Aug 16, 2017

Yelp

Not happy with my experience here. Got a Sentra last year brand new. Leased it. Told me within two years I could trade it for a car I really wanted. That's not the case. Then a week after I got my car, someone else got the same one for $50 less a month. They like to rip you off and only care about the money, not helping the customer and their needs. The juke that I wanted was a used model and it was $14,900 and they tried financing it to me for 24K. What a joke!!! Never buying from them again. I regret getting my Sentra because now I'm stuck with a high payment for 2 more years. The sales person I had wasn't knowledgeable at all about the product or services and didn't explain anything to me.

Tia B.

Apr 20, 2016

Yelp

Richard Suttle provided excellent service. He was very accommodating to my needs and helped me find the perfect car for my budget. He also did a thorough job of showing me the features of my car. He was patient and kind. Thank you

Chris S.

Mar 4, 2016

Yelp

Have been very happy that a Nissan finally opened close by. Aaron Boule has been very helpful both times so far with assisting me in repair quotes and with the recent service I have had performed on our rogue. We have always been very pleased with the service provided at Nissan and that's why when we need to replace our rouge we will stay with Nissan.