2015 TOYOTA HIGHLANDER XLE Owner

Aug 21, 2026

Carfax

Excellent work! The team successfully did the car inspection without issues or overpriced recommendations. No pressure at all.

Christine Leo

Aug 12, 2026

Google

Jennifer and Raheem were great. They made the process of purchasing a vehicle super easy. I was in and out in less than an hour with a trade in too!

Pita Sarkar

Aug 12, 2026

Google

I purchased a used 2014 Toyota Camry from Lia Toyota of Rockland on June 30 and paid for the vehicle in full by cashier’s check. As of this review, more than 40 days later, we still have not taken possession of the vehicle. We were initially told the delay involved obtaining signatures related to the title. More recently, we were told the delay is with the DMV. Despite repeatedly asking for clarification, we still have not been provided a confirmed delivery date or clear timeframe for when the vehicle will be ready. In the meantime, insurance has been paid on a vehicle that remains in the dealership’s possession, and the dealership has had the full purchase price since June 30. I understand that title and DMV delays can happen. My frustration is primarily with the lack of transparency and a concrete timeline after this much time has passed. I have asked management for clarification and hope this can be resolved promptly. I will update this review if and when the situation is resolved.

Brittney Matson

Aug 8, 2026

Google

Service center is horrible! Oil and grease on the interior of my car, they supposedly rotated tires (at least charged us, who knows if they actually did) my husband walked out to pick up my car and saw there was a screw in one of the tires. He ended up just leaving and not asking them to fix it because if you can rotate tires and not check them why would we want you to do anything else! Will never go back to this location again.

threejin lim

Aug 4, 2026

Google

We visited this dealership late on a Friday afternoon. Since it was close to closing time, we had stopped by a few nearby dealerships first, but many of them had already locked their vehicles as employees were getting ready to leave, making it difficult to even look inside the cars. When we walked into the showroom, Joseph greeted us with a warm smile. He was incredibly friendly, professional, and welcoming. Even though it was almost the end of the workday, he never made us feel rushed. Instead, he took the time to answer all of our questions and showed us everything with genuine care and patience. His outstanding customer service truly impressed us, and we immediately felt that he was someone we could trust and confidently buy a car from. Unfortunately, the exact vehicle we wanted was not in stock, and we were told there would be a long wait. Although we left without making a purchase, our experience with Joseph was so positive that we definitely plan to come back when the vehicle becomes available. Thank you, Joseph, for making our visit such a pleasant experience!

Anthony Russo

Aug 3, 2026

Google

As a 20-year Lia Toyota customer, I was incredibly loyal to my longtime service advisor, Ralph Russo. When I arrived for service in July 2026 and found out Ralph was gone after a decade of working together, my wife and I were honestly full of anxiety about transitioning to someone new.Thankfully, our new Service Advisor, Karen Carrillo, completely erased our worries. Karen is an absolute professional. From the moment we walked into the service drive, she treated us like her top priority. She is patient, clear, and a master of communication, keeping us proactively updated on our vehicle's progress instead of leaving us guessing in the waiting room.Losing a trusted advisor of 10 years is tough, but Karen didn't miss a beat. She seamlessly stepped up, delivered top-tier customer service, and proved that our Highlander XLE is still in the best possible hands. If you are nervous about the recent dealership changes, ask for Karen—she is phenomenal

Mikhail Tenenbaum

Aug 2, 2026

Google

On July 27, 2026 I had an appointment for my Toyota Prius 2015 for wheel alignment. Service adviser Candace told me that their tech was unable to do wheel alignment properly because there is something wrong with front suspension. Nevertheless, she charged me $150 + tax for failed wheel alignment. She said that after additional check the mechanic said that I have to replace the front struts and it would cost me $1485 + $150 for another wheel alignment. I refused and went to another mechanic recommended by my friend. He was able to do wheel alignment properly and now my car runs without any issues

Pedro Garcia

Jul 29, 2026

Google

Great service

monica amonica

Jul 29, 2026

Google

I had a great experience purchasing my car from Jack G.From start to finish , he made the entire process smooth and easy. Jack was patient ,answered all my questions and made sure I was comfortable and informed throughout the purchase. I definitely recommend working with Jack to anyone looking for a positive, no pressure car-buying experience.

chris sanborn

Jul 26, 2026

Google

After months of searching for the right family SUV, I finally purchased a 2021 Toyota Highlander from Lia Toyota of Rockland, and the experience was outstanding from start to finish. Our salesperson, **Grace Castro**, was absolutely fantastic. It's hard to believe she had only been a sales associate for one month because she carried herself like someone with years of experience. She was honest, straightforward, and never once used high-pressure sales tactics or gimmicks. She was always quick to respond to my questions, communicated clearly throughout the process, and made us feel comfortable from beginning to end. She even took the time to have genuine conversations with us, which made the entire experience feel much more personal. One small thing that really stood out was that my mom and I asked Grace if she had a recommendation for a good place to grab lunch while we were in the area. She recommended **The Breakfast & Burger Club** in Nyack, and it was excellent. It may seem like a small gesture, but it showed she genuinely cared about making our entire visit a great experience—not just selling us a vehicle. I also want to recognize **Guillermo Cruz**, our Business Manager. He was professional, knowledgeable, and worked hard to secure what he felt was the best financing option available after my pre approval loan officer couldn't be reached. During the paperwork, we discovered we both shared an interest in diesel engines. Guillermo owns a diesel Sprinter for his business, and we ended up having a great conversation about diesel technology and DPF systems. It was refreshing to have a real conversation instead of feeling like I was just another customer. I also appreciated that Lia Toyota was willing to accept a deposit to hold the vehicle. I was told they don't normally place deposits on used vehicles, and with another customer showing interest while we were at the dealership, that deposit gave me the opportunity to make the trip from Connecticut without worrying that the vehicle would be sold before I arrived. My mom came with me as my co-pilot for the trip, and she has purchased many vehicles over the years. She was just as impressed as I was with how we were treated by everyone at the dealership. She commented on how professional, honest, and welcoming the sales department was throughout the entire process. Buying a vehicle can be stressful, but Grace, Guillermo, and the entire team made it a genuinely enjoyable experience. I would absolutely recommend Lia Toyota of Rockland to anyone looking for a dealership that values honesty, communication, and customer service. I wouldn't hesitate to make the trip from Connecticut again to purchase another vehicle from them. Thank you again to everyone at Lia Toyota of Rockland for making this such a positive experience.

Agustin Castro

Jul 25, 2026

Google

Amazing service, thank you Sergio for all your attentions, they help me with transportation

Mark Svechin

Jul 25, 2026

Google

Scheduling service is easy. When I came in, the service advisor was prompt and courteous. Unfortunately once the 21 point checkup came in, it went down hill. The main issue were my brakes. The price quoted was double from local service centers. Instead of matching local centers, I was told I need a written quote with detailed specs, tax, .. for Lia to match. I decided to take my business to another service center. The "suggested" work still continues because it's scheduled. Not because it's needed. Once I rejected the scheduled service and severally overpriced break job, my old change was done promptly

Carol Morgan

Jul 21, 2026

Google

I delt with a gentleman named Jack Guerra, and he was so knowledgeable, patient, and so nice to me. He helped explain all the things in my new car to me, that I didn't know how to work. I'm so glad that he helped me.

Matt C

Jul 20, 2026

Google

Jack G was awesome to work with here - all around awesome experience & customer service. Went in, got to business, and was able to walk out feeling like we all won. Would definitely recommend Lia Toyota of Rockland.

Kathy Smith

Jul 19, 2026

Google

Jack Guerra is a great trustworthy car salesman. If you are looking to purchase a Toyota from Lia Toyota in Rockland ask for Jack Guerra.

Sherri Perez

Jul 18, 2026

Google

I recently had a truly exceptional experience purchasing my new Toyota Highlander from Lia Toyota. From the moment I stepped onto the lot, Jack G. was incredibly welcoming and attentive. He guided me through the entire process with patience and expertise, making sure I found the perfect fit for my needs. The financing options were explained clearly, and everything was handled efficiently and transparently. I am absolutely delighted with my new car and the outstanding service I received from Jack G. and the rest of the team at Lia Toyota of Rockland.

2023 TOYOTA RAV4 XLE PREMIUM Owner

Jul 18, 2026

Carfax

I did not expect to have to leave my car for a full day to complete a recall repair. I dropped it off the night before and was told I had an 8 am appointment to add a protective cover to the undercarraige to prevent corrosion. I was notified at 4 PM the next day that my car was ready for pick up.

Julian Payraudeau

Jul 16, 2026

Google

I had an outstanding experience purchasing my new car from Lia Toyota of Rockland. From start to finish, the entire process was smooth, stress-free, and enjoyable. Raheem, my salesperson, was fantastic. He was incredibly responsive, always available to answer my calls and questions, and made sure I felt informed every step of the way. Jennifer, who handled the financing, was equally wonderful. She made the paperwork simple and straightforward and was just as responsive and helpful throughout the process. What really set this experience apart was the exceptional customer service. Raheem and Jennifer personally delivered my new car to my house, which was an unexpected and greatly appreciated touch. They both went above and beyond to make sure everything was perfect. If you're looking for a dealership that truly cares about its customers, I highly recommend Lia Toyota of Rockland. Thank you, Raheem and Jennifer, for making this such a pleasant and memorable car-buying experience!

The MahirDanger

Jul 10, 2026

Google

If you want to order a new rav4 don’t go here they will say it is going to come within a month or so but after a month they are going to extend this for another 2-3 months. Wasted a whole month with hopes, the sales man barely gave us time really disappointed.

David Cenicola

Jul 3, 2026

Google

I contacted Jeremy Scuderi, the fixed operational Director at Lia Toyota, about some issues for a friend’s older car. I was very hopeful after talking with Jeremy and he delivered everything as promised. It’s a new team and things seem like they’re going well. Once again, I received terrific customer service by courteous professionals and both Jeremy and Sergio Lucero, my service advisor, were very friendly and helpful and very responsive to our needs. As for my Corolla, Sergio was excellent to work with last month for routine maintenance and was very knowledgeable keeping it in top shape! I highly recommend Lia Toyota auto repair and service center for all your automotive repair and maintenance needs. Thanks to both!

Tim O’Neill

Jul 2, 2026

Google

Jack G was great and made everything easy

Victoria Szerko

Jul 2, 2026

Google

I have been coming to this dealership for close to 10 years. Service was always expensive but prompt and I dealt with competent people. This time all the older guys who knew about cars were gone, replaced by a mostly-young female team. My service rep was Samantha who knew nothing, just a clerk filling out an online form. She was also rude. When I addressed her with a question she didn't even acknowledge me and kept right in looking at her screen. Any questions had to be answered by Jeremy, the floor manager. He was very polite and helpful but I did not get the feeling he had any experience as a mechanic. Is it too much to expect to talk to a real mechanic? Further, there were delays which required me to rent a car from you for 3 days more than necessary. I was expecting to pick my car up on Friday (after bringing it in on Monday). I called Samantha who said that it might be ready by Friday evening but maybe not until sometime Saturday. I needed to be somewhere on Saturday so instead of waiting around for the chance it might be ready, I left to go on my trip. Well, Samantha called on late Friday afternoon to say it was ready, but I was already gone. I picked the car up on Monday and charged for 3 extra days: Saturday, Sunday and Monday. That was their fault and they should have done me the courtesy of taking those three days off. The rental manager lady said that the computer system did not allow her to make any changes, Really? To the dealership: courtesy counts, and nickel-and-diming customers leaves a bad taste.

Sharon Beck

Jun 29, 2026

Google

I made an appointment to check out a CPO car. I called the morning of my appointment to confirm the car was available, and they said it was. When I came in to see it, they told me someone already put a deposit on it, but offered to show me new models. If I wanted to look at new models I could’ve gone to a dealer closer to home, but I drove an hour away to see this specific car. I would never do business with a car dealer that lies to customers before they even walk in the door.

Ali Sengul

Jun 28, 2026

Google

I have moved to the area a year ago and have taken my Prius to Lia Toyota three or four times. Every time they rang alarm bells for my car and told me I need to spend thousands of $$ to fix it. Until my last visit I did not authorize any fixing and paid for the regular service and left. During my last visit, they charged me for a repair that I didn’t authorize. The representative insisted that I did give authorization. After almost three hours of wait time and useless argumentation I ended up paying more than $700 for what was supposed to be a regular service visit. I consider not buying a Toyota again!

Christopher Porteous

Jun 24, 2026

Google

Picked up a new 25' Tundra Platinum with an amazing deal thanks to the hard working and highly professional care of my sales consultant Jack and the friendly staff at Lia Toyota of Rockland. The entire staff did everything they needed to do to make the deal happen and make me a very satisfied customer. I would highly recommend Lia Toyota of Rockland!

Bronco Hoops

Jun 23, 2026

Google

Quite possibly the worst service experience I’ve had. They sell you on two years 25,000 mile complementary service. Beware if you make an appointment and they tell you it’s 20 to 30 minutes I waited over an hour and they never even took my car back to rotate the tires. I left without having any service performed to my car and wasted an hour of my time sitting there.

Ricky Peddle

Jun 21, 2026

Google

Jack G made it easy. Thank you for getting me exactly what I wanted with no stress involved.

Tatiana Numa

Jun 21, 2026

Google

Thank you Louis DeBellis for the great experience and deal on my 1st car. Super happy with how everything went and I love my RAV4. I would recommend Louis DeBellis to a friend for sure. Than you again Tatiana Numa

Patricia Setti-Laperch

Jun 20, 2026

Google

Jack was beyond responsive and helped find a needle in a haystack with low inventory.

Rick

Jun 18, 2026

Google

I’ve bought the last 3 cars from Louis Debellis over the years, he makes car buying enjoyable, easy and fun. Great personality!

Gelsix Delgado

Jun 18, 2026

Google

Louis DeBellis and Jennifer E. were awesome in assisting me with the purchase of my Toyota Camry. They were professional and answered all of my questions. Great doing business here!

Pat Hogan

Jun 17, 2026

Google

I’ve had the privilege of working with Louis at Lia Toyota of Rockland. He is a true car guy he knew everything and made me feel so comfortable about my decision in purchasing a Tacoma. I love my new truck and I highly recommend you ask for Louis when you’re ready to get into a new vehicle. Thanks again

Joseph

Jun 17, 2026

Google

We had an excellent experience with Lia Toyota, especially with Louis Debellis affectionately known as Louie Bows. He helped us purchase a beautiful car, and the entire process was smooth and professional from beginning to end. Louis was knowledgeable, honest, and very helpful, answering all our questions and making sure everything was handled correctly. It’s not always easy to find someone trustworthy when buying a vehicle, but Louis made us feel confident in our purchase. We truly appreciate the great service and highly recommend him and Lia Toyota to anyone looking for a vehicle. Thank you, Louis!

Shane Jeffers

Jun 16, 2026

Google

I had one of the best car buying experiences at Lia Rockland. I came in looked at a car and was out the door in under 3 hours with the car I wanted. Everyone was professional and very helpful. Specifically Jennifer and Mike in sales. I would highly recommend anyone looking for a Toyota to come here.

Regina Rinato

Jun 16, 2026

Google

Alyssa Viera was friendly. Car was ready quickly

Katsuji Kawasaki

Jun 16, 2026

Google

Buying a new car is always a stressful ordeal so it always helps when you have people who make the experience a little easier on you. I have to say the salesman Allister Lewis immediately felt like someone who made me feel seen and heard. Look, I get it l, they want to do there thing and put a sale in the books but when you’re made to feel like a person it really makes the experience much less tedious. I also want to say that Jennifer in financing really went out of her way to push a deal through and get things over the finish line. It was a Friday night and everyone just want to get home and enjoy the weekend. Jennifer stuck around and kept at it to make sure I left with a new vehicle. It meant a lot she was willing to delay her weekend just to make sure I walked away happy. I appreciate her and everyone at the dealership who helped make this experience worthwhile.

Ken Benkovic

Jun 13, 2026

Google

I picked up my 2026 Tundra 1794 today. Jack G. was so patient and helpful in giving me a complete review of all the truck's features and setting up the smartphone technology and driver customization options. Thanks Jack!

Michelle Nicole

Jun 12, 2026

Google

⭐⭐⭐⭐⭐ ⭐⭐⭐⭐⭐ I had a great experience working with Jack G and Sales Manager Scott. I came into the dealership facing a very difficult vehicle situation and was feeling overwhelmed by my options. Jack took the time to listen, review my circumstances, and explore every possible solution available. What impressed me most was that neither Jack nor Scott pressured me into a vehicle that wasn’t financially right for me. Instead, they were honest, transparent, and genuinely focused on helping me understand my options. They took the time to explain the numbers, answer my questions, and offer guidance, even when the outcome wasn’t an immediate sale. Their professionalism, patience, and willingness to go the extra mile made a stressful situation much easier to navigate. It’s clear that customer service and integrity are important to both of them. Thank you, Jack G and Scott, for your time, kindness, and dedication. I highly recommend working with them if you’re looking for a team that truly cares about helping customers.

shonet veira

Jun 10, 2026

Google

Huge shoutout to Samantha in the service department at Lia Toyota Rockland today! I’ve been here before, but she made this visit special. She was super friendly, very attentive, and had a wonderful smile. Samantha took care of my vehicle, kept things moving fast, and got my car back to me right on time. Whatever the mechanics did, my car feels amazing to drive now. The wait felt like nothing. 10/10 service! Samantha thank you so much stay as sweet as you are ❤️

Michael Tokarski

Jun 9, 2026

Google

The salesman man Chris Vidal was very helpful I could not be happier with the service i was provided I definitely would recommend my friends & family to come purchase a vehicle from me here

B Tro

Jun 9, 2026

Google

Loved working with Louis DeBellis! Easiest car purchase, with no pressure whatsoever. (And I got exactly the vehicle that I wanted!)

rose prince

Jun 8, 2026

Google

Mike Luciano was excellent! Made purchasing my new Corolla Cross very simple and straightforward

Kateryna Obiezchyk

Jun 7, 2026

Google

Worst customer service I have ever experienced. We scheduled an appointment in advance specifically to test drive a particular car. This dealership was the only place that had the vehicle we were interested in, so we drove over 1.5 hours to get there. We arrived exactly on time for our appointment, only to be told that nobody was available to assist us and that we would have to wait. After wasting even more of our time, the staff finally informed us that they didn’t actually have the car we had made the appointment for. Not only was the vehicle unavailable, but they didn’t even have anything similar to show us as an alternative. It’s hard to understand how a dealership can confirm an appointment for a specific car without even verifying that the car is there. What made the situation even worse was the attitude of the employees. The staff were dismissive, unprofessional, and incredibly rude from the moment we arrived. Rather than apologizing for their mistake or trying to help find a solution, they treated us as though we were an inconvenience. We were essentially told to leave after spending hours traveling there for an appointment that should never have been scheduled in the first place. The entire experience felt discriminatory and judgmental. It genuinely seemed like they decided how much respect and attention to give customers based on their appearance. If you don’t fit whatever image they have of a “serious buyer,” don’t expect to be treated with basic courtesy or professionalism. We wasted over three hours driving back and forth, plus additional time waiting at the dealership, only to be met with incompetence, disrespect, and terrible customer service. This was a complete waste of time and one of the most frustrating customer experiences I’ve ever had. I would not recommend this dealership to anyone.

2019 TOYOTA HIGHLANDER SE/XLE Owner

Jun 6, 2026

Carfax

The waiting area is clean and comfortable and the customer service representatives are exceptionally helpful.

Nancy Gloss-Nolan

Jun 4, 2026

Google

I stopped in with my daughter...2 women. We looked at the Camry, $42k & $45k, which is already higher prices than what Toyota shows online. I was interested in leasing 2 cars. They came back with numbers that would have me putting money down and paying an additional $36k in leasing costs. Seriously? Did they think I couldn't add? It was so insulting that I couldn't believe it. I walked out the door. They were calling me after this but I won't answer. I get that negotiating is part of the deal but, at those absurd numbers, it would be impossible. I also feel that we were 2 women and they thought they would scam us. Shame on them! I swear Covid burned out a few brain cells. Who the hell wouldnpay this for a Camry? So, they lost 2 sales.

Kevin Kelly

Jun 3, 2026

Google

Jack Guerra is as the best salesman ever!! Was straight forward ( no BS) explained every little detail !!

Josh Montana

Jun 1, 2026

Google

Shoutout to Samantha & Melissa at service for an amazing experience!