Reviews
34Anonymous
Jul 2, 2025
FacebookI had doubts, but Ana made me feel very confident by speaking clearly and concretely. In addition to providing excellent service, she was very responsible with timing and questions. I recommend her.
Juan Carlos Condori Pari
Jul 2, 2025
FacebookI had doubts, but Ana made me feel very confident by speaking clearly and concretely. In addition to providing excellent service, she was very responsible with timing and questions. I recommend her.
Anonymous
Apr 11, 2025
FacebookLia Toyota is by far one of the most unprofessional dealerships i have ever been to. My vehicle has been with the dealership for a week with minimal updates and when i call to speak with a manager they are either unavailable or I get hung up on. This morning i called for an update and was fed excuse after excuse for why the manager or the service rep could not speak to me. I was placed on hold then hung up on. When i called back, obviously annoyed, i was told that there are no updates for my vehicle. And that if “patience doesn’t work for me then that’s too bad” I asked to have my vehicle ready for pick up so that i may go elsewhere for service since Lia is clearly unable to fix my vehicle, was told that my vehicle is not ready to go. I asked again for an update, was told they are unable to give me one. I will be contacting Toyota corporate about my experience and Lias treatment. I paid for a warranty that is still very valid and Lia just wants to play games. Service advisor Rachel lies about my car being fixed and whoever i spoke with this morning ( she conveniently didn’t mention her name) is extremely unprofessional with her attitude. This is the last straw after multiple other issues I’ve experienced at Lia such as: being charged for oil changes while i had Toyota care plus as well as having a bolt left out after an oil change and almost losing my oil pan and then most recently the codes I’ve come in for being simply just shut off and not actually fixed. It’s clear that Lia does not care about their customers.
Ren Elynn
Apr 11, 2025
FacebookLia Toyota is by far one of the most unprofessional dealerships i have ever been to. My vehicle has been with the dealership for a week with minimal updates and when i call to speak with a manager they are either unavailable or I get hung up on. This morning i called for an update and was fed excuse after excuse for why the manager or the service rep could not speak to me. I was placed on hold then hung up on. When i called back, obviously annoyed, i was told that there are no updates for my vehicle. And that if patience doesnt work for me then thats too bad I asked to have my vehicle ready for pick up so that i may go elsewhere for service since Lia is clearly unable to fix my vehicle, was told that my vehicle is not ready to go. I asked again for an update, was told they are unable to give me one. I will be contacting Toyota corporate about my experience and Lias treatment. I paid for a warranty that is still very valid and Lia just wants to play games. Service advisor Rachel lies about my car being fixed and whoever i spoke with this morning ( she conveniently didnt mention her name) is extremely unprofessional with her attitude. This is the last straw after multiple other issues Ive experienced at Lia such as: being charged for oil changes while i had Toyota care plus as well as having a bolt left out after an oil change and almost losing my oil pan and then most recently the codes Ive come in for being simply just shut off and not actually fixed. Its clear that Lia does not care about their customers.
Anonymous
Feb 4, 2023
FacebookPlease make sure that you pay close attention when leasing from Lia Toyota, I was just charged over $500 for an oil change, tire rotation, break fluid service. over $356 in labor, for less 3 hrs work, because they claimed the service maintenance ran out in November. No call was made to me. This is a lease!...
Anonymous
Oct 25, 2022
FacebookWe had a wonderful experience with Lia Toyota of Rockland, they let me test drive the car that I was interested in, no one was pushy or persistent with us. We told them what we were looking for and the amount we wanted to spend. Will send business their way any day. Thanks for all the help.
Anonymous
Nov 19, 2021
FacebookI always get wonderful service from Hemant Saralya. I am pleased with this dealership.
Anonymous
Oct 8, 2021
FacebookTHE ONLY CAR DEALERSHIP IN HELL. RUN AWAY FAST! I went in last week and offered the sales person FULL PRICE MSRP on a brand new Toyota RAV4 prime of which they had plenty in Salesman went to the manager, Carlos who came out and proceeded to tell me no. Didnt even ask if I had a trade or anything else. Let me walk right out and leave. Pretty shocking. 51k for a 46k car and driving off a lot already upside down is crazy to me. But not at this dumpster fire of a car dealership Because I know it’ll be overpriced and by overpriced I mean priced over MSRP. Pathetic excuse for a car dealer. I can only imagine how crooked the service dept must be Now that I know the manager John’s position on selling new vehicles. Probably better I walked out Hope they don’t have Carlos call you to help. Maybe someone who wants to sell a car can call people If I can stop Carlos from ripping off even one person I will feel better
Anonymous
Oct 8, 2021
Facebook🤣before getting approved the manager asked me 4 times about how much down payment i could afford and when i said $1k cash… he got lost, 😂🤣 never coming again 😂😅👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
Anonymous
Sep 30, 2021
FacebookRalph Russo is the best professional ever.
Anonymous
Sep 28, 2021
FacebookRalph Russo assisted in my service. Professional courteous and best if all got me in and out quickly - even had them correct a recall in that time
Anonymous
Aug 10, 2021
FacebookMy recent experience with the service department (Sean Harris) was great. Timely, attentive, and professional. Thank you!
Anonymous
Jun 22, 2021
FacebookI recommend Lia Toyota for service. Ralph Russo saw to it that the repair work on my car was quickly and efficiently done. And my car is running much better.
Anonymous
Jun 20, 2021
FacebookWould never recommend Lia Toyota to anyone, especially for service. They took advantage of us, did work without authorization and the lack of communication or care is beyond reprehensible. Toyota corporate has been notified as well but apparently communication and follow up is not their strong suit either. Beyond upset and disappointed.
Anonymous
Jun 15, 2021
FacebookThis is not my first car from Lia Toyota of Rockland. Yris Salcedo was very helpful with the purchase. I would recommend to anyone looking to purchase a car to go to Lia Toyota and ask for her.
Anonymous
Jun 11, 2021
FacebookHours before we were to pick up our car, Denis called to tell us it was sold. We wasted a lot of time. We had our mechanic check the car and made a deal. The salesman, Joseph worked very hard for the sale. I think Denis is has no integrity. We will never set foot in that dealership again.
Anonymous
Mar 20, 2021
FacebookI had many awful incidences with this dealership. Poor customer service, lack of effective communication, and certain members having rude demeanors. I went into this dealership with an open mind to buy a pre-owned car. The salesman I got was good! He's not the reason I'm giving this a 1 star. I window-shopped for cars one day and came back the next day with a decision of which car I wanted. My mother and I went inside and wanted to start the process to buy it. They made us wait for over 10mins and went off to their desks not telling us what was happening or what they were doing. No communication at all. Just left us to sit in the cubicle and look at nothing. Very rude. As soon as my mother and I had enough, we stood up to leave but of course that's when someone finally came to see us. A deal was struck and we were directed to finance. The lady at finance, Bimi was nice at first but immediately showed her rudeness and attitude once my mother would ask something again or try to say anything that the lady didn't need to know. She would cut her off and say things like "I already spoke about this" or "don't cut me off". The attitude made us uncomfortable and almost made us walk out. But because I wanted that car, I stayed, gave a payment to secure the car and would pick it up the next day. Yesterday I called ahead to the reception desk and the receptionist answered with an I-dont-want-to-be-here tone and when I start to speak, about mid sentence she hung up. I finally get through and asked what I needed, then ended the call. I later bring my aunt with me to finalize the purchase of the car. We were asked to wait in the front and were told that someone would be right with us. We sat and were made to wait just over 10mins with no effective communication as to what was happening. My aunt had to go up to someone in order for us to be told they were in the process of getting some things ready. Shortly after that, we were directed to their lobby. There we waited nearly an hour before someone came to tell us my car was undergoing a thorough inspection. I don't know why they couldn't tell us that from the beginning. After another hour, we're finally directed to finance. By this point it's been 2 hours+ I'm made to sit there and wait for 10mins before I was spoken to about signing anything. All I did was question what I was signing on the electronic pad and Bimi gave attitude again and said "i already went through this with your parents last night". Yeah, sure but I have a right to question what I'm signing. After again calmly asking what I'm signing, she said "this is for....that is for...". Idk why that was so difficult. She kept repeating herself with that rude tone but as a first time buyer not knowing this process, I would've appreciated some explanation. Then I get to signing papers but I wanted to look over certain things. However, she seemed to want to rush the process. My aunt asked what something was and again she was rude not wanting to explain because it was done so the night before. Lady. Just explain again nicely. I'm buying a car and would like the process to be seamless and easygoing. Instead I get a rude lady who doesn't know how to talk to customers who simply want to have certain things explained because they don't know terminology. As a whole, it took 3+ hours until I could take my car home. I finally bring the car home and am told that my appointment for a remote starter would be @ 9am the next day. I get there today at 8:40am and am told that I never had an appointment, that I wasn't in the system. WHAT?!! I was told I'd be first in line and to come at 9! But Robert, the guy in the service area said he would call at 9 when everything opens. He eventually tells me the guy Shawn, doing those accessory adjustments wouldn't be in until 10. So why did people tell me to come in at 9?!!!!! So annoying! I'm told it would take a couple of hours. It took 5hrs before I got a call to pick up the car. For buying my first car, this whole thing was frustrating and don't recommend this dealership to anyone.
Anonymous
Jan 31, 2021
FacebookJust purchased 2021 RAV4 xle premium Hybrid Much appreciation to Ana Collado and Dennis the a general Manager who sealed the deal with his professionalism! Wow! You will not be disappointed
Anonymous
Jan 30, 2021
FacebookI want to thank the Sales staff at Lia, for going above and beyond for me to get me the Truck I wanted. My Sales professional Ariel P. Was fantastic, knowledgeable, and Very easy to deal with. The sales managers Dennis and Jillian made me feel comfortable and made the buying experience a joy! I will be referring all of my Family and friends to come to Lia Toyota of Rockland for any car needs! Thank you again!
Anonymous
Jan 11, 2021
Facebookis very good and fast service
Anonymous
Nov 14, 2020
FacebookI recommend to everyone because its a nice place to do business, people were nice especially Lucas my sales person, thanks for all the tips.
Anonymous
Oct 2, 2020
FacebookI highly recommend Lia Toyota. I had a phenomenal experience purchasing my 2020 Camry XLE with Kerry Maher. Kerry was personable, thorough, efficient and provided me prompt service. I would definitely return and recommend to others.
Anonymous
Oct 1, 2020
FacebookHemant Saraiya was very courteous and helpful. The service was excellent.
Anonymous
Sep 22, 2020
FacebookVery courteous and willing to help you find the car you want
Anonymous
Aug 8, 2020
FacebookAfter the servicing was done I was so surprised that my car was washed and I commend the staff for doing so. Thanks Team❤️
Anonymous
Jul 11, 2020
FacebookStay away false advertisement on online pricing. I went to dealer and was told price is 7,000 more then listed on there website.
Anonymous
Jul 11, 2020
FacebookFilled out information on line and was told to come in the next morning which we did. We sat down with the "VIP Manager" who appeared clueless and was dressed less than professional which immediately was a red flag to me. We very clearly told her the vehicle we wanted NOT needed and if they could make it work then fine. She proceeded to come back and tell us that they added something extra to the vehicle so the price is $7k higher than listed on their website or the sticker. We showed her where it clearly stated it was included on their site and she said sorry it's $7k more. She then said let me see what other vehicles we have for you. We said no thank you we told you we only wanted that one and politely got up and walked out!! Will never go back to this dealership again!! 100% scam artist. How do you survive with false advertising???
Kathleen Ferguson Hartl
Jul 3, 2020
FacebookI was well taken care of on my recall service by Juan Liriano
Ron Siegel
Nov 30, 2019
FacebookAna Collado was my sales person and I highly recommend her. She is extremely knowledgeable with a lot of experience in selling Toyota vehicles. Her patience is a virtue and she explained the sales process so well. We were purchasing our three year old Rav 4 XLE that was coming off lease. In addition we were trading in another vehicle towards the purchase. Ana made this transaction a pleasant one. If you are buying or leasing a car from Rockland Lia Toyota, I definitely would use Ana. She sells a car with a smile!!!
Susan Valdez
Sep 4, 2019
FacebookLove working with Ana Collado and Lisa Dizenzo! Best employees ever ?? ??
Melissa Duluc
May 31, 2019
FacebookAna Collado is an excellent salesperson. It was a pleasure to have her help me pick the right car! She knows how to explain everything very well. Thank Ana!!!
Michel A Despinasse
Dec 11, 2018
FacebookAna Collado is the sale consultant at Lia Toyota who helped me . My lease on the 2016 Camry had expired and I needed a replacement vehicle; I went to Lia Toyota and met with Ana, she wasted no time getting me the exact vehicle that I needed at the price I could afford. Well done Ana Collado hat off to you. CONGRATULATIONS!
Chrissy Daly-Mann
Jan 10, 2017
FacebookVery happy with Rockland "Lia" Toyota Love Fitz he made it very easy for me thank you Fitz this is the fourth Toyota I have had love Toyota in fact we are a Toyota family my husband has a Rav I have a Camry As long as we live in Rockland that's where we'll do our business ??
Baruch Schiff
Jul 21, 2015
FacebookThank you Ana Collado! You made the entire lease experience enjoyable and explained every step of the process to me. Thank you for helping me find a wonderful car for my family!