Frank did amazing helped us out with getting exactly what we wanted and walked out with a car same day

Great experience all the way around! They helped my son get his first truck. Huge shout out to our salesman Tim and Will for helping us out!

Very nice and funny customer service

Very, very, very slow. Compared with other service centers the customer care is poor. They'll treat your time like it's theirs and not apologize for the inconvenience. They took 17 days to fix my car, the actual repair time was around 6 hours. During my experience they blamed the 3 days between appointment and diagnosis on being busy and understaffed, explained that the appointments are simply an in-person confirmation of the online submission and don't relate to technician availability. (Isn't this pointless?) They created delays of entire days by failing to relay technician requests to me effectively. They made no offer of a courtesy vehicle even though my warranty repair qualified, I had to pursue this and had to negotiate the process with Chrysler customer care. Crown couldn't even be bothered to set up that call, I had to look up the number myself. They didn't do any of those nice little things you sometimes get like washing your car before returning it, or even topping up the fluids. I even had to ask to be collected rather than them offering, It really felt very complacent. Jason was my agent, reading through these other reviews I'd say my experience wasn't typical, I'd characterize his style as closer to the bare minimum than concierge.

Honest people, great experience. Thanks for an easy purchase Stacy!

Excellent experience with customer service!

I purchased a used Jeep Grand Cherokee from Greg Bolton at Crown of Chattanooga. They were very good to deal with. I had a few issues with the vehicle shortly after taking possession of the vehicle but they took care of the issues for me with no hassle and Josh in service was very helpful with getting all the issues resolved and fixed. Would recommend if you’re looking for a new or used car

Like that I was kept informed about my vehicle while I waited.

I emailed the dealership and explained I had just moved to area from another state. Therefore I requested a loaner while they worked on my jeep and was told it wasn't a problem. After arriving and checking in with service department I was quickly told since I didn't by my jeep there then they wouldn't offer me a loaner car. I asked how I would get back to work and I was told I could call enterprise and rent me one. I mentioned to the service rep who I spoke with and I was told they weren't in service so I'd have to lease a car. I told them to cancel my service and left. I don't understand how an international company can not service its customer at any dealership around the country and take care of them properly. Worse service every!

On time,for scheduled appointment,helpful, nice waiting area. Drinks available in waiting area. Bill reviewed prior to work

Absolutely the best car buying experience I have ever had when buying any type of vehicle Employees Worked With: Talon Dillard, WILLIAM SPANN

I took the car in for a recall inspection - ended up with an oil change and tire rotation too - it was time! Courtney was WONDERFUL - fun, kind, knowledgeable and prompt. I'm sure the team behind her is excellent too. From setting up the appointment with scheduling (I forget her name but she was a doll too) to leaving with my car check up complete - it was a solid 5-star experience. Thanks team Crown!

I decided to buy a truck last Saturday as I entered the dealer I came across Stacy McNeely. Despite the pouring rain She went on the lot and showed the trucks of interest. She was helpful and friendly checking the computer for trucks not available in their lot. Part of the sale at her suggestion included taking a 3500 Ram to a sister dealer in Cleveland. We found the truck I wanted after 3 test drives. I drove it back to town from Cleveland for the sale. She was one of the last in the store while I closed the deal. She came in on her off day to collect title and extra keys as well as going through the vehicle settings. We met yet again today to get bed liner sprayed in allowing me a loaner car. I will highly recommend Stacy as there was no pressure and a willingness to do what needed to be done to assist me with the purchase.

Tim was excellent, i swung by late after choosing my pick online and he decided to stay and get me a deal. Two days later he called me with a better price then when i left. Long story short: I got a cool truck for a good price, referred my friend and he got a chrisler for an even better one in less than a week. 10/10 RECCOMEND

Terry- made it a smooth sale. Will be back

Everyone was so nice and helpful. I got my dream car and am very excited to have it. Employees Worked With: Talon Dillard, WILLIAM SPANN

Terry Robey was Amazing!

Jonah and Corbin were amazing. Very knowledgable and helpful. They both went above and beyond Employees Worked With: Kenny Reagan, Jonah Lewis, Corbin Kelley

My Chrysler Pacifica was not starting and had all kinds of error messages. I was able to get it to Crown Chrysler and met Jerry Walker. He met me with a smile. Listened to my needs, gave me an estimate, was clear about the costs involved, and arranged for me to have a ride home. My car was seen the same day, repaired, and back to me by the next day! I could not be more pleased with the service I received. Thank you, Jerry.

My technician Josh was great! Service was quick and the area to wait in was clean n comfortable.

Had a tough situation with my Jeep, Tim worked with me to figure out a solution instead of just trying to sell me something. He was upfront about my options and didn't waste my time. The finance team was just as great, they took the time to walk me through my options and worked hard to get me into a reliable Subaru that actually fit my budget. I felt supported the whole way through. This was a stressful situation for me that turned into a great outcome, and I'm driving away happy and relieved. Highly recommend this sales team.

great job. great team. Coutney is awesome

Had a good experience. Terry was very helpful and worked with us to get a good deal.

Stacy was great to work with. We arrived towards the end of the day (10 mins before closing) and she stayed with us and showed us several cars until we decided on the right car. Very helpful and very kind. Thank you, Stacy for all your help

Frank Gallardo is so kind and helpful! Easy peasy buying our new car 🚗

Frank was awesome, he’s very professional and helpful. 10/10 would recommend!

I have had 4 different service appointments over the past 2 years (under my maiden name, Baum). I have made appointments well in advance each time, and each time my car has been held hostage for multiple days. Now, there isn't even the possibility of a courtesy vehicle to use. They seem to always overbook their service appointments, and even claimed I never made an appointment (despite email confirmation). They are the only Jeep dealership in town and I'm still under warranty, so unfortunately I have to use them. The service is so bad that I am seriously considering not getting another Jeep for my next car, even though I love my current car. *Update* I was given an Enterprise rental car on Saturday, which I appreciate (I had to have my husband drive me to the dealership and talk to someone in person before this possibility was ever even mentioned). However, I called the service center SEVEN times today to check on the status of my car and the phone was answered once. A man told me I needed to speak with Tim, then transferred my call, which went to voicemail. I had already left 2 voicemails, which went unanswered, so I immediately called back to get to speak with the human who had miraculously just answered the phone. No one answered. I called the number for Mr. Botts (again, the appointment was made under my maiden name of Baum which is why there is "no record"), which he left below, and SHOCKINGLY, no one answered. I am in awe at the level of poor customer service. I had an appointment first thing on Friday morning, which I made over a month in advance. I was then told that I had no appointment, despite multiple email confirmations. It is now Monday evening, just before closing, and I doubt my car has even been looked at. What is going on over there?! On the plus side, I've used all this time waiting by my phone to check out other Google and Yelp reviews for Crown. When you have this many poor ratings for your service department that all mention the same problems, you might want to try to actually fix the problems. SECOND UPDATE: When I bought a new car 2 years ago, my experiences at this dealership caused me to not even consider buying a new Jeep, Dodge, or Chrysler (and I had loved my previous Jeep)

Great experience with the sales rep

Amazing and energetic person!

Blake was great! Definitely an asset!

Blake was great! Definitely an asset! Happy to have had him as a sales consultant! Employees Worked With: Kenny Reagan, Blake Kennedy

Vehicle selection, and buying process were both very smooth. I had a great experience here, and will continue coming back. Employees Worked With: Corbin Kelley

Friendly staff. Talon Dillard was great. Worked hard to get what we wanted. Definitely recommend the dealership for all your needs. Employees Worked With: Talon Dillard, Kenny Reagan, Trevor Turner

Frank was an awesome salesman thank you for all your help on finding the nice new whip!

Blake met us with a smile, listened to our needs, provided a great alternative vehicle that we liked and did his job very well!

Dealer and staff especially Talon were great felt at home! I recommend this dealer to anyone. Employees Worked With: Kenny Reagan

Talon was absolutely amazing. Deal was easy to work. Fast, gave great value on my trade. Will in finance was equally amazing. Very fair dealership. Employees Worked With: Talon Dillard, WILLIAM SPANN

Frank was a great help in showing me the differences between the RHO and TRX. Now taking the TRX home. 10/10 recommend Crown and Frank

easy to use and very professional.

Jason Floyd was excellent in handling my visit. Very prompt on informing me of what i needed and letting me know the progress. He even washed my vehicle before i left!

Blake was absolutely awesome !

I had a great experience working with Tim. They were friendly, knowledgeable, and made the entire car-buying process easy and stress-free. I highly recommend them!

wonderful, it was a great! Worked with Jason, he was great and got all my questions answered and was very courteous, definitely a great experience!

Blake was awesome! I would recommend him 100%. Very helpful and done everything he could to get me a good price

Blake was great

Blake was great, got my mom approved very quickly!

Blake is a great salesman to work with. Highly recommend!