Corneliu Rusu

Sep 13, 2026

Google

A simple oil change gone wrong! I brought my 2021 Ram ProMaster in for an oil change on August 26. The next day, while driving, the engine lost most of its oil and the Low Oil Pressure warning came on. I stopped immediately and had it towed in. Crown's own repair order records the cause: the oil filter was loose and leaking, and had "not originally been tightened all the way." Their technician tightened it, topped off the oil, and noted that he "cleaned off all the oil." The van was returned to me that afternoon. Twenty miles later, the same evening, the warning came on again. I photographed the engine that night — oil across the top of it, around the filter housing. I parked the van overnight, switched off. The next morning, in the same spot, there was a pool of oil on the pavement beneath it and a fresh run of oil down the clean transmission housing. I photographed that too. The van was towed to Crown a second time after they checked the pictures. Their written conclusion was that this was residual oil left over from the first leak. The abundance of oil all over the engine and beneath the van, as captured in my pictures, dispute that. I didn't ask for compensation or free service. I asked for one thing: a written commitment that Crown would stand behind the engine if damage from running without oil pressure showed up later. If it's true that the engine is fine, that commitment costs them nothing. I've sent several emails over two weeks with no reply. On September 1, I came to the dealership and waited about four hours to speak with the Service Manager. He never became available. I set a response deadline of September 10. It passed in silence. Josh, the service advisor, was courteous throughout and I want to say so. I don't hold the first mistake against the technician either — anyone can leave a filter loose, and it's fixable. What isn't fixable by itself is two weeks of no response and no one willing to take responsibility for either event. That's a choice, and it's made above both of them.

2022 CHRYSLER PACIFICA TOURING L Owner

Sep 12, 2026

Carfax

Got me into the service department and took care of my cars problem in a timely manner

Elda Reyes

Sep 12, 2026

Google

Un excelente servicio! Hay un muchacho que habla español y te explica cómo hacer todo si tienes alguna pregunta el te la responde excelente todo Frank Gallardo!

Pearson family

Sep 12, 2026

Google

Frank in sales was Awesome! Will is great in finance! Great experience for a first buy for our kiddo! Go see them!

Caleb Pearson

Sep 12, 2026

Google

Amazing work! Frank did great

Eli Pearson

Sep 12, 2026

Google

Amazing help definitely recommend

Jacqueline Henderson

Sep 12, 2026

Google

Corbin did an excellent job. Everything he promised he delivered.. Goodbye Mercedes hello Lexus!!

Volsfan1998

Sep 11, 2026

DealerRater

Ask for Corbin he an awesome guy very helpful will definitely come back to buy next car Employees Worked With: Corbin Kelley

David

Sep 11, 2026

Google

Courtney handles the maintenance / recall coordination for my 2026 2500 diesel. She is very conscientious and a terrific coordinator. Even when delays are out of her control, she is very quick to keep me informed. A+ for her customer relationship skills.

2017 JEEP RENEGADE LIMITED Owner

Sep 11, 2026

Carfax

I am very thankful that the service department took the time to investigate and determine the issue. They were very good at staying in contact with us throughout the entire time. We were pleased with the charge for the work that was done.

Billy Mitchell

Sep 9, 2026

Google

July 24th 2026 I bought a used Jeep cracked windshields and bolts were missing from the doors. Driver side speaker was also going in and out paid for the chromatic coating Was told that these would be on order so when I brought the vehicle back in a couple of weeks everything would be sitting here. Here it is September 9th. They've had the Jeep for a month Plus at this time the only thing that they have done is change the windshield. I have tried to contact service management left my number no call back and every time I call it goes to voicemail. Messages always seem to be full. I have tried to contact the general manager of the store on newmaras occasions with the same thing happening. Always going to voicemail and voicemail is full. This is the first in last time I will ever buy a vehicle from this store and I would advise you to reconsider if you're thinking about it

Henry B.

Sep 9, 2026

Carfax

Was good no issues. Plan to return

Max Danese

Sep 8, 2026

Google

Blake was great, provided all the info I needed and very probable

Joy Molock

Sep 8, 2026

Google

I purchased a 2025 Jeep Grand Cherokee Limited form here in July 2026. they sold it to me as new it had a little over 6000 miles on it. So less than 3 weeks later the seal that runs around the sunroof came up in the front and was letting air whistle through. I pushed it back down so that I didn’t have to listen to it. took it in for rpair. Made the appointment for a Friday. Got there they didn’t have my appointment even booked. I called! got one excuse after another. ended up going to the GM and he got me a loaner car while they checked mine out.. They had it through the weekend so they did give me a loaner. they could never get it to duplicate the issue again. So no repair well here we are again with the same issue. I called this morning and I can bring it in and leave it with them again.. I called the service department and spoke to Courtney and she said I was welcome to bring my jeep in and leave it with them. I asked about a loaner and was told that the Sales person is who I would have to speak with. So I sent my salesman (FRANK) a text at a little after 9 AM EST. It is now 2:30 pm and still have no response from him. At this point I have been there trying to get my car fixed and am getting very little help from them. I dont know about the anyone else but I can‘t afford to get a rental every time I need a car repaired. I do live one and a half hours away so it makes it very difficult for me to just get family or friends to drop their life to run me back and forth to the dealer for repairs on a new car. After paying the amount of money they cost these days you would expect them to be in good repair at least for a couple of months.. I will not ever recommend Crown Chrysler Dodge Jeep Ram FIAT

Joy M.

Sep 8, 2026

Yelp

I purchased a 2025 Jeep Grand Cherokee Limited for here in July 2026. they sold it to me as new it had a little over 6000 miles on it. So less than 3 weeks later the seal that runs around the sunroof came up in the front and was letting air whistle through. I pushed it back down so that I didn't have to listen to it. took it in for rpair. Made the appointment for a Friday. Got there they didn't have my appointment even booked. I called! got one excuse after another. ended up going to the GM and he got me a loaner car while they checked mine out.. They had it through the weekend so they did give me a loaner. they could never get it to duplicate the issue again. So no repair well here we are again with the same issue. I called this morning and I can bring it in and leave it with them again.. I called the service department and spoke to Courtney and she said i was welcome to bring my jeep in and leave it with them. I asked about a loaner and was told that the Sales person is who I would have to speak with. So I sent my salesman (FRANK) a text at a little after 9 AM EST. It is now 2:30 pm and still have no response from him. At this point I have been there trying to get my car fixed and am getting very little help from them. I dont know about the anyone else but I can't afford to get a rental every time I need a car repaired. I do live one and a half hours away so it makes it very difficult for me to just get family or friends to drop their life to run me back and forth to the dealer for repairs on a new car. After paying the amount of money they cost these days you would expect them to be in good repair at least for a couple of months.. I will not ever recommend Crown Chrysler Dodge Jeep Ram FIAT at 2120 Chapman Rd Chattanooga Tn.

jasmine miller

Sep 8, 2026

Google

Blake was amazing! Very knowledgeable, professional, and personable. He helped make car shopping for me and my husband a breeze. We would definitely recommend Blake to anyone looking for a great car buying experience!!

samson lawson

Sep 8, 2026

Google

Blake was great, really helpful and informative

Jarad Higgins

Sep 8, 2026

Google

Blake went above and beyond taking my call on Sunday to help me figure out what I needed to do with my car. If you need a car guy who is always available it’s Blake!

William Robertson

Sep 8, 2026

Google

Great dealership. Levi was an excellent salesman. Very knowledgeable. The credit manager, Jacob was nice to work with. They handled my purchase quickly and professionally. I will be buying from Crown again.

Angie Cornett

Sep 7, 2026

Google

Frank was a amazing

Johnny Hendricks

Sep 7, 2026

Google

A couple days ago, Corbin helped me look at some vehicles that I’ve been looking at. It was a very professional experience, and he was very knowledgeable. When I go back, I’m going to see him.

MFG

Sep 7, 2026

Google

Corbin Kelley helped me value my car today. It was a great experience, and I would recommend him for any vehicle needs! Thank you!

Amy Hickerson

Sep 7, 2026

Google

Jacob was awesome! Such a great experience, thank you.

Roger corley

Sep 7, 2026

Google

Frank was amazing

johnnyhendr23

Sep 6, 2026

DealerRater

A couple days ago, Corbin helped me look at some vehicles that I’ve been looking at. It was a very professional experience, and he was very knowledgeable. When I go back, I’m going to see him. Employees Worked With: Corbin Kelley

MFG

Sep 6, 2026

DealerRater

Corbin Kelley helped me value my car today. It was a great experience, and I would recommend him for any vehicle needs! Thank you! Employees Worked With: Corbin Kelley

Brandie Causey

Sep 5, 2026

Google

Jacob F was amazing, wasn’t pushy and made the entire process easy. The smoothest process of purchasing a vehicle ever. Will definitely be back!

2021 JEEP WRANGLER UNLIMITED SAHARA Owner

Sep 5, 2026

Carfax

Josh was very professional. He got me checked in swiftly and provided me with all the information.

G Thorp

Sep 5, 2026

Google

Blake had great service

Michael J. Zawislak

Sep 3, 2026

Google

Our almost new 2026 Jeep Grand Wagoneer batteries when completely dead. We were at a restaurant in Tiffin GA. Going to Chattanooga TN we found a dealer that offered to take our car in and fix the issue. Courtney was compassionate and accommodating. We had our car back the next day. I would highly recommend them.

Lindsey Morrison

Sep 2, 2026

Google

Stacy was amazing to work with! She made the process extremely easy. Couldn’t be happier with the service I received. Thanks Stacy!

Candace Spurlock

Sep 1, 2026

Google

Stacy was an amazing salesperson! We recently purchased our Jeep Grand Cherokee, and she made the entire experience so easy. She was very knowledgeable, informative, and kept us updated throughout the whole process. Her communication was excellent, and we truly appreciated how helpful she was! We would definitely recommend Stacy to anyone looking for a new vehicle! ⭐️⭐️⭐️⭐️⭐️

Al Bolhuis

May 5, 2026

Google

Frank and courtney is the best. perfect kind dealer a person would want to buy a vechicle from. He has a warm way of meeting my needs and actually listens and not just hear. I'll give a AAA Rating. Your company should be very proud to have a employee working for them.

Valerie Rodriguez

Sep 1, 2026

Google

I called dealership to check availability about a SUV I had seen online. Spoke with Terry Robey & he called me back within 5 min & had also sent a video of the vehicle. We drove 2 hrs to test drive it & the vehicle was absolutely beautiful just as Terry had said. When we arrived Terry had the vehicle sitting in the front of the store to test drive. He was very professional, friendly, honest & made us feel “ at home.” Car had been detailed & he had already filled the gas tank. Thank you Terry for making the purchasing process efficient & smooth from start to finish. We give you a 10 *If you’re looking to purchase a vehicle give Terry Robey a call you will not be disappointed.

Donald Martin

Aug 31, 2026

Google

Terry was awesome

Pat Sutton

Aug 31, 2026

Google

Had an awesome experience with Jacob purchasing our new Pacifica. Great working with me on the price and trade in. Never thought I’d go from a jeep to a mini van but this thing is sweet. And more practical for our growing family. Thanks again Jacob.

Emily Otten

Aug 30, 2026

Google

Jacob helped me and my husband find a great family car while also taking into consideration our finances. He made sure we were completely satisfied with our vehicle purchase .

Chello Jessup

Aug 29, 2026

Google

Frank did an amazing job with great service 10/10! I’m not a paid actor there’s nothing he could’ve did better

Danielle Swindell

Aug 28, 2026

Google

Great experience with Blake and Corbin

Hope-Bowman

Aug 27, 2026

Google

We have bought multiple vehicles with Stacey as our sales lady! She understands what we want and makes it quick and painless! We shall be back

logan quinton

Aug 27, 2026

Google

Blake Kennedy was great

Kristi Lee

Aug 27, 2026

Google

I wasn't quite ready to purchase, but when I'm ready I'll be going to see Corbin Kelley. He was very helpful and knowledgeable.

David Everett

Aug 26, 2026

Google

Blake was very helpful and friendly.

sandij3879

Aug 25, 2026

DealerRater

Blake Kennedy met us at the door and did an excellent job! He was extremely nice, knowledgeable, helpful, and friendly! Employees Worked With: Blake Kennedy

austin whittenburg

Aug 25, 2026

Google

I spoke to one of there sales people on fb trying to buy something off him and it doesn’t go to well and then he has the audacity to call my fiance a fat ass I do not think a business should condone this type of action by a employee now did I say some stuff to yes but that is no reason to bring up my fiance who didn’t do anything he should have just said something about me but this is just unacceptable I hope the company sees this and take action the employs name was Corbin Kelley

Victoria Hathaway

Aug 24, 2026

Google

Stacy was amazing. She helped us decide on a jeep without being pushy and was very knowledgeable and answered all of our questions. It was the quickest car buying transaction we've ever had.

Stephanie Dalba

Aug 21, 2026

Google

Blake Kennedy was amazing and got us nice new truck.

Alex Dalba

Aug 21, 2026

Google

Blake was awsome!