2022 CHRYSLER PACIFICA TOURING L Owner

Sep 12, 2026

Carfax

Got me into the service department and took care of my cars problem in a timely manner

2017 JEEP RENEGADE LIMITED Owner

Sep 11, 2026

Carfax

I am very thankful that the service department took the time to investigate and determine the issue. They were very good at staying in contact with us throughout the entire time. We were pleased with the charge for the work that was done.

Henry B.

Sep 9, 2026

Carfax

Was good no issues. Plan to return

2021 JEEP WRANGLER UNLIMITED SAHARA Owner

Sep 5, 2026

Carfax

Josh was very professional. He got me checked in swiftly and provided me with all the information.

2022 JEEP WRANGLER SPORT Owner

Aug 19, 2026

Carfax

I arrived Irving then the appointment time and they were spot on time with what they quoted me that was very satisfied with that It

2024 JEEP GLADIATOR RUBICON Owner

Aug 18, 2026

Carfax

GREAT SERVICE! JASON WAS VERY HELPFUL.

2022 JEEP GLADIATOR MOJAVE Owner

Aug 13, 2026

Carfax

I had a recall and by the end of the day they had it ready for me to pick up great job Guys

2021 JEEP GLADIATOR SPORT Owner

Aug 7, 2026

Carfax

Very good service department..kept me informed and very professional

2021 JEEP WRANGLER UNLIMTED RUBICON Owner

Aug 4, 2026

Carfax

Great service. Addressed recall. Great communication! We'll done.

2022 RAM 2500 TRADESMAN Owner

Aug 1, 2026

Carfax

The service was great but a bit pricey.

2019 JEEP GRAND CHEROKE LRDO/ALT/UP Owner

Jul 20, 2026

Carfax

Excellent experience with customer service!

2023 JEEP WRANGLER SAHARA 4XE Owner

Jul 19, 2026

Carfax

Like that I was kept informed about my vehicle while I waited.

2021 JEEP WRANGLER UNLIMITED SAHARA Owner

Jul 16, 2026

Carfax

I took the car in for a recall inspection - ended up with an oil change and tire rotation too - it was time! Courtney was WONDERFUL - fun, kind, knowledgeable and prompt. I'm sure the team behind her is excellent too. From setting up the appointment with scheduling (I forget her name but she was a doll too) to leaving with my car check up complete - it was a solid 5-star experience. Thanks team Crown!

2025 RAM 1500 REBEL Owner

Jul 9, 2026

Carfax

My technician Josh was great! Service was quick and the area to wait in was clean n comfortable.

2022 JEEP WAGONEER SERIES III Owner

Jul 2, 2026

Carfax

easy to use and very professional.

2014 RAM 1500 SPORT Owner

Jun 25, 2026

Carfax

There's nothing I liked! They lied about the service fee, and cheated me out over $900 ($209 per hour) on 4 hour diagnostics, which really should have taken an hour. I will NEVER go back to them, NEITHER will I recommend them to ANYONE EVER! Maury Morris

2014 RAM 1500 SLT Owner

Jun 8, 2026

Carfax

Great job, but I need an earlier appt next time

2020 JEEP WRANGLER SPORT Owner

Jun 8, 2026

Carfax

Timely service. Friendly demeanor and not pressured to do anything I didn't want to do. Thank you

2023 DODGE CHALLENGER SXT Owner

Jun 2, 2026

Carfax

Had car over 3 weeks for a backup camera replacement. Replaced radio unnecessarily which involved not installing a new radio correctly. Had to take to a different location for resolution.

2025 RAM 1500 REBEL Owner

May 14, 2026

Carfax

I would never go to that place again. It took over 6 hours for a oil change and a tire rotation and I had a appointment

Hubert V.

May 10, 2026

Carfax

Competitively priced, did what needed doing, ready when promised. Great shuttle service to the other side of town as I had to drop my vehicle off for the day.

2022 JEEP GRAND CHEROKEE LIMITED Owner

May 10, 2026

Carfax

Got me in and out Quickly. Very friendly and professional. Will return again.

2004 JEEP GRAND CHEROKEE LAR/COL/FR Owner

May 6, 2026

Carfax

First, the communication from the Service Department is poor to say the least. I did not receive one phone call from my Service Advisor nor was I given any real information or updates. I had to continuously call the website telephone number and ask for information via LIVE chat. My vehicle stayed at the service department for over 30 days and nothing was done to my vehicle. For over 30 days, I had to commute back and forth to work through Uber. I tend to keep my personal opinion to myself when it comes to services due to my understanding of everyday people. Yet I felt that the representation of Crown of Chattanooga is deeply flawed and unprofessional. I was looking into purchasing a brand new 2500 Ram but after the experience I had with my Jeep, I decided that I would look elsewhere for a reliable truck.

2022 JEEP WAGONEER SERIES III Owner

Mar 6, 2026

Carfax

Very professional and courteous staff.

2022 RAM 1500 LARAMIE Owner

Feb 27, 2026

Carfax

Crown Chrysler Dodge Jeep in Chattanooga used the wrong differential fluid while doing a warranty repair with my extended warranty (CNA) on my 2022 Ram 1500 Laramie. The rear end failed after a few hundred miles. The extended warranty company (CNA) will not cover the failed part because the dealership used the wrong fluid which voided the warranty on the replacement end. Now I have a $65,000 truck with a new rear end that whines, because of the dealership installing it with the wrong fluid it required.

2022 CHRYSLER PACIFICA TOURING L Owner

Jan 24, 2026

Carfax

Service Advisor Addison C. was always available and gave periodic updates while our vehicle was being serviced. Communication!

2022 CHRYSLER PACIFICA TOURING L Owner

Jan 24, 2026

Carfax

Service Advisor Addison C. was always available and gave periodic updates while our vehicle was being serviced. Communication!

2022 RAM 3500 LIMITED Owner

Jan 11, 2026

Carfax

I am satisfied. I will return again.

2025 RAM 2500 LARAMIE Owner

Jan 5, 2026

Carfax

Jason Floyd was great in service

2024 JEEP WRANGLER SPORT Owner

Jan 3, 2026

Carfax

Did a great job and service Clean facility

2025 RAM 2500 LARAMIE Owner

Dec 23, 2025

Carfax

IT IS OK STILL HAVE PROBLEMS WITH MY TRUCK

2024 JEEP WAGONEER SERIES II Owner

Dec 8, 2025

Carfax

They did exactly what my vehicle needed! Good service

2016 RAM 1500 ST Owner

Oct 5, 2025

Carfax

Excellent service with great efficiency! Jason was super helpful on all my service needs.

2016 RAM 1500 ST Owner

Oct 4, 2025

Carfax

Excellent service with great efficiency! Jason was super helpful on all my service needs.

2022 JEEP GLADIATOR SPORT Owner

Sep 25, 2025

Carfax

I appreciate the service I receive and was grateful for the car wash. Thank You

2013 NISSAN ALTIMA 2.5/S/SV/SL Owner

Sep 13, 2025

Carfax

I live in Grimes Iowa and did not take my car to your facility.

2020 DODGE DURANGO GT Owner

Aug 27, 2025

Carfax

Technican Rick Jordan was very pleasant and professional on what was being done on my vehicle. I will be returning to this dealership if I have further issues as I'm sure this young man will know what the problem is .Thank you again Rick Jordan .

2025 RAM 2500 LARAMIE Owner

Aug 16, 2025

Carfax

Great experience. Did what I need them to do in a timely manner as promised. Would gladly return to them.

2023 JEEP WAGONEER L SERIES II Owner

Aug 14, 2025

Carfax

Everything went well except for the communication aspect. The service dept was overwhelmed with customers and did not prioritize customers that were already waiting for help. Other than that it was a good experience and would visit again.

2021 DODGE DURANGO GT Owner

Aug 12, 2025

Carfax

Worst experience ever I showed them approve message from mopar technician saying it will be covered by Goodwill warranty,and they still denied and I have to pay cash like always they denied all the claims I request to talk to the service manager twice and I left a voicemail. Jason never returned my call.

2022 JEEP GRAND CHEROKEE LIMITED 4X Owner

Jul 21, 2025

Carfax

They had the car for five days and didn't get any of the three issues accounted for they couldn't do a simple software update or fix a leaky AC under warranty.

2022 JEEP WRANGLER UNLIMITED SPORT Owner

Jul 10, 2025

Carfax

Very pleased with service! Courtney was extra helpful!

2021 JEEP GRAND CHEROKEE L LIMITED Owner

Jun 29, 2025

Carfax

Took my vehicle in for a oil change, noise coming from engine. Was told a diagnostic would take 24-48 hrs, which was understandable. Dropped my vehicle off at 7am on a Thursday, I heard no update on my vehicle until Monday morning via text saying no issue was found with my vehicle. I attempted to contact my service advisor 3 different times in the same day with no returned call, I had to eventually drive to the dealership around 4 o'clock and speak with the advisor whom was just sitting at the desk upon my arrival. He immediately stated as I approached his desk that he's been so busy sorry he hasn't called me back. Only to say the technician couldn't find the noise I asked If my oil change was done and it hadn't. So I asked If I could do a ride along with the technician the next day, that was arranged for Tuesday only to discover my oil change still not completed. So Wednesday comes around again no communication or update on my vehicle, so I wait until 12:30 to contact the service manger left a vm. No response I called back around 3:30 and leave a message with the receptionist for the service manager whom then finally returned my call, I explained everything that I've endured he did apologize for the lack of communication. An yet I asked If my oil change was complete it still wasn't done. The dealership had my vehicle in there possession for 6 days with before the oil change was done.

2019 JEEP CHEROKEE TRAILHAWK Owner

Jun 28, 2025

Carfax

Met with Jason who listened and followed up to get our Jeep on the road. He kept us updated on the progress. We were very happy. Got an appointment first thing and drove it home later in the afternoon. He saved our vacation. Many thanks to Jason

2019 RAM 1500 LARAMIE Owner

Jun 20, 2025

Carfax

Service tech Jason was outstanding. He was courteous and knowledgeable on everything that we asked about our truck's problems. I would recommend this dealership and service tech Jason to everyone I know

2015 JEEP WRANGLER UNLIMTED RUBICON Owner

Jun 14, 2025

Carfax

A/C failed after leaving dealership

2019 JEEP CHEROKEE LATITUDE Owner

Jun 7, 2025

Carfax

Worked me in real quick and took care of me

2011 RAM 1500 Owner

Jun 1, 2025

Carfax

Great work fixed what was needed

2020 RAM 3500 LARAMIE Owner

May 31, 2025

Carfax

Solid techs and no pressure. Took care of what needed to be done and gave me heads up on what needs to happen to keep my truck running.

2024 JEEP WRANGLER SPORT Owner

May 26, 2025

Carfax

Terrible experience. No updates for 48 hours after dropping off my Jeep with a check engine light on. I had to reach out twice just to finally get a vague "your car is fine" response. When I went in to pick it up, the advisor spoke with a passive-aggressive tone and acted like nothing was ever wrongeven though I came in for a check engine light. It honestly felt like she had no idea what was going on and just gave a half-baked explanation to rush me out the door. Unprofessional and frustrating. The lack of urgency, transparency, and basic communication is completely unacceptable. If I hadn't been the one reaching out, I honestly don't think I would've heard from them at all. Jeep customers deserve better than this. And it makes me discouraged to even have a jeep and deal with the dealership. I've never had such a poor dealership experience in general and more specifically with jeep until this location. The only positive was their porter who maintained great customer service.