John D.

Oct 22, 2026

Carfax

Jason took care of warranty while I waited awesome

2024 JEEP GLADIATOR SPORT Owner

Oct 22, 2026

Carfax

They are not consistent with their diagnosis or policies for many things.

2024 RAM 2500 LARAMIE Owner

Oct 19, 2026

Carfax

Excellent customer service. Jennifer was great to work with. She was thoughtful and caring. She applied my coupon without any issues and offered to have me dropped off while my truck was there so I didn't have to stay.

2020 JEEP GLADIATOR SPORT Owner

Oct 18, 2026

Carfax

They gave a veteran discount. Very friendly

2021 JEEP WRANGLER SPORT Owner

Oct 17, 2026

Carfax

great experience with Jennifer and crew

2025 RAM PROMASTER 2500 HIGH Owner

Oct 16, 2026

Carfax

Complete false diagnosis. Very shady. Took it to a reputable dealer and was correctly diagnosed and repaired. Dont trust this place!!

2022 JEEP WRANGLER UNLIMITED RUBICO Owner

Oct 14, 2026

Carfax

Time and understanding A little more A little more

2023 DODGE CHALLENGER SRT HELLCAT Owner

Oct 8, 2026

Carfax

Poor experience would not recommend

2024 JEEP WRANGLER SPORT Owner

Oct 8, 2026

Carfax

Atmosphere and professionalism is as it should be!!!

2023 RAM PROMASTER 3500 HIGH Owner

Sep 26, 2026

Carfax

Trish texted to let me know my parts were in. Jason checked my car in. Good service. Thank you.

2022 CHRYSLER PACIFICA TOURING L Owner

Sep 12, 2026

Carfax

Got me into the service department and took care of my cars problem in a timely manner

2017 JEEP RENEGADE LIMITED Owner

Sep 11, 2026

Carfax

I am very thankful that the service department took the time to investigate and determine the issue. They were very good at staying in contact with us throughout the entire time. We were pleased with the charge for the work that was done.

Henry B.

Sep 9, 2026

Carfax

Was good no issues. Plan to return

2021 JEEP WRANGLER UNLIMITED SAHARA Owner

Sep 5, 2026

Carfax

Josh was very professional. He got me checked in swiftly and provided me with all the information.

2022 JEEP WRANGLER SPORT Owner

Aug 19, 2026

Carfax

I arrived Irving then the appointment time and they were spot on time with what they quoted me that was very satisfied with that It

2024 JEEP GLADIATOR RUBICON Owner

Aug 18, 2026

Carfax

GREAT SERVICE! JASON WAS VERY HELPFUL.

2022 JEEP GLADIATOR MOJAVE Owner

Aug 13, 2026

Carfax

I had a recall and by the end of the day they had it ready for me to pick up great job Guys

2021 JEEP GLADIATOR SPORT Owner

Aug 7, 2026

Carfax

Very good service department..kept me informed and very professional

2021 JEEP WRANGLER UNLIMTED RUBICON Owner

Aug 4, 2026

Carfax

Great service. Addressed recall. Great communication! We'll done.

2022 RAM 2500 TRADESMAN Owner

Aug 1, 2026

Carfax

The service was great but a bit pricey.

2019 JEEP GRAND CHEROKE LRDO/ALT/UP Owner

Jul 20, 2026

Carfax

Excellent experience with customer service!

2023 JEEP WRANGLER SAHARA 4XE Owner

Jul 19, 2026

Carfax

Like that I was kept informed about my vehicle while I waited.

2021 JEEP WRANGLER UNLIMITED SAHARA Owner

Jul 16, 2026

Carfax

I took the car in for a recall inspection - ended up with an oil change and tire rotation too - it was time! Courtney was WONDERFUL - fun, kind, knowledgeable and prompt. I'm sure the team behind her is excellent too. From setting up the appointment with scheduling (I forget her name but she was a doll too) to leaving with my car check up complete - it was a solid 5-star experience. Thanks team Crown!

2025 RAM 1500 REBEL Owner

Jul 9, 2026

Carfax

My technician Josh was great! Service was quick and the area to wait in was clean n comfortable.

2022 JEEP WAGONEER SERIES III Owner

Jul 2, 2026

Carfax

easy to use and very professional.

2014 RAM 1500 SPORT Owner

Jun 25, 2026

Carfax

There's nothing I liked! They lied about the service fee, and cheated me out over $900 ($209 per hour) on 4 hour diagnostics, which really should have taken an hour. I will NEVER go back to them, NEITHER will I recommend them to ANYONE EVER! Maury Morris

2014 RAM 1500 SLT Owner

Jun 8, 2026

Carfax

Great job, but I need an earlier appt next time

2020 JEEP WRANGLER SPORT Owner

Jun 8, 2026

Carfax

Timely service. Friendly demeanor and not pressured to do anything I didn't want to do. Thank you

2023 DODGE CHALLENGER SXT Owner

Jun 2, 2026

Carfax

Had car over 3 weeks for a backup camera replacement. Replaced radio unnecessarily which involved not installing a new radio correctly. Had to take to a different location for resolution.

2025 RAM 1500 REBEL Owner

May 14, 2026

Carfax

I would never go to that place again. It took over 6 hours for a oil change and a tire rotation and I had a appointment

Hubert V.

May 10, 2026

Carfax

Competitively priced, did what needed doing, ready when promised. Great shuttle service to the other side of town as I had to drop my vehicle off for the day.

2022 JEEP GRAND CHEROKEE LIMITED Owner

May 10, 2026

Carfax

Got me in and out Quickly. Very friendly and professional. Will return again.

2004 JEEP GRAND CHEROKEE LAR/COL/FR Owner

May 6, 2026

Carfax

First, the communication from the Service Department is poor to say the least. I did not receive one phone call from my Service Advisor nor was I given any real information or updates. I had to continuously call the website telephone number and ask for information via LIVE chat. My vehicle stayed at the service department for over 30 days and nothing was done to my vehicle. For over 30 days, I had to commute back and forth to work through Uber. I tend to keep my personal opinion to myself when it comes to services due to my understanding of everyday people. Yet I felt that the representation of Crown of Chattanooga is deeply flawed and unprofessional. I was looking into purchasing a brand new 2500 Ram but after the experience I had with my Jeep, I decided that I would look elsewhere for a reliable truck.

2022 JEEP WAGONEER SERIES III Owner

Mar 6, 2026

Carfax

Very professional and courteous staff.

2022 RAM 1500 LARAMIE Owner

Feb 27, 2026

Carfax

Crown Chrysler Dodge Jeep in Chattanooga used the wrong differential fluid while doing a warranty repair with my extended warranty (CNA) on my 2022 Ram 1500 Laramie. The rear end failed after a few hundred miles. The extended warranty company (CNA) will not cover the failed part because the dealership used the wrong fluid which voided the warranty on the replacement end. Now I have a $65,000 truck with a new rear end that whines, because of the dealership installing it with the wrong fluid it required.

2022 CHRYSLER PACIFICA TOURING L Owner

Jan 24, 2026

Carfax

Service Advisor Addison C. was always available and gave periodic updates while our vehicle was being serviced. Communication!

2022 CHRYSLER PACIFICA TOURING L Owner

Jan 24, 2026

Carfax

Service Advisor Addison C. was always available and gave periodic updates while our vehicle was being serviced. Communication!

2022 RAM 3500 LIMITED Owner

Jan 11, 2026

Carfax

I am satisfied. I will return again.

2025 RAM 2500 LARAMIE Owner

Jan 5, 2026

Carfax

Jason Floyd was great in service

2024 JEEP WRANGLER SPORT Owner

Jan 3, 2026

Carfax

Did a great job and service Clean facility

2025 RAM 2500 LARAMIE Owner

Dec 23, 2025

Carfax

IT IS OK STILL HAVE PROBLEMS WITH MY TRUCK

2024 JEEP WAGONEER SERIES II Owner

Dec 8, 2025

Carfax

They did exactly what my vehicle needed! Good service

2016 RAM 1500 ST Owner

Oct 5, 2025

Carfax

Excellent service with great efficiency! Jason was super helpful on all my service needs.

2016 RAM 1500 ST Owner

Oct 4, 2025

Carfax

Excellent service with great efficiency! Jason was super helpful on all my service needs.

2022 JEEP GLADIATOR SPORT Owner

Sep 25, 2025

Carfax

I appreciate the service I receive and was grateful for the car wash. Thank You

2013 NISSAN ALTIMA 2.5/S/SV/SL Owner

Sep 13, 2025

Carfax

I live in Grimes Iowa and did not take my car to your facility.

2020 DODGE DURANGO GT Owner

Aug 27, 2025

Carfax

Technican Rick Jordan was very pleasant and professional on what was being done on my vehicle. I will be returning to this dealership if I have further issues as I'm sure this young man will know what the problem is .Thank you again Rick Jordan .

2025 RAM 2500 LARAMIE Owner

Aug 16, 2025

Carfax

Great experience. Did what I need them to do in a timely manner as promised. Would gladly return to them.

2023 JEEP WAGONEER L SERIES II Owner

Aug 14, 2025

Carfax

Everything went well except for the communication aspect. The service dept was overwhelmed with customers and did not prioritize customers that were already waiting for help. Other than that it was a good experience and would visit again.

2021 DODGE DURANGO GT Owner

Aug 12, 2025

Carfax

Worst experience ever I showed them approve message from mopar technician saying it will be covered by Goodwill warranty,and they still denied and I have to pay cash like always they denied all the claims I request to talk to the service manager twice and I left a voicemail. Jason never returned my call.