Like that I was kept informed about my vehicle while I waited.

I took the car in for a recall inspection - ended up with an oil change and tire rotation too - it was time! Courtney was WONDERFUL - fun, kind, knowledgeable and prompt. I'm sure the team behind her is excellent too. From setting up the appointment with scheduling (I forget her name but she was a doll too) to leaving with my car check up complete - it was a solid 5-star experience. Thanks team Crown!

My technician Josh was great! Service was quick and the area to wait in was clean n comfortable.

easy to use and very professional.

There's nothing I liked! They lied about the service fee, and cheated me out over $900 ($209 per hour) on 4 hour diagnostics, which really should have taken an hour. I will NEVER go back to them, NEITHER will I recommend them to ANYONE EVER! Maury Morris

Great job, but I need an earlier appt next time

Timely service. Friendly demeanor and not pressured to do anything I didn't want to do. Thank you

Had car over 3 weeks for a backup camera replacement. Replaced radio unnecessarily which involved not installing a new radio correctly. Had to take to a different location for resolution.

I would never go to that place again. It took over 6 hours for a oil change and a tire rotation and I had a appointment

Competitively priced, did what needed doing, ready when promised. Great shuttle service to the other side of town as I had to drop my vehicle off for the day.

Got me in and out Quickly. Very friendly and professional. Will return again.

First, the communication from the Service Department is poor to say the least. I did not receive one phone call from my Service Advisor nor was I given any real information or updates. I had to continuously call the website telephone number and ask for information via LIVE chat. My vehicle stayed at the service department for over 30 days and nothing was done to my vehicle. For over 30 days, I had to commute back and forth to work through Uber. I tend to keep my personal opinion to myself when it comes to services due to my understanding of everyday people. Yet I felt that the representation of Crown of Chattanooga is deeply flawed and unprofessional. I was looking into purchasing a brand new 2500 Ram but after the experience I had with my Jeep, I decided that I would look elsewhere for a reliable truck.

Very professional and courteous staff.

Crown Chrysler Dodge Jeep in Chattanooga used the wrong differential fluid while doing a warranty repair with my extended warranty (CNA) on my 2022 Ram 1500 Laramie. The rear end failed after a few hundred miles. The extended warranty company (CNA) will not cover the failed part because the dealership used the wrong fluid which voided the warranty on the replacement end. Now I have a $65,000 truck with a new rear end that whines, because of the dealership installing it with the wrong fluid it required.

Service Advisor Addison C. was always available and gave periodic updates while our vehicle was being serviced. Communication!

Service Advisor Addison C. was always available and gave periodic updates while our vehicle was being serviced. Communication!

I am satisfied. I will return again.

Jason Floyd was great in service

Did a great job and service Clean facility

IT IS OK STILL HAVE PROBLEMS WITH MY TRUCK

They did exactly what my vehicle needed! Good service

Excellent service with great efficiency! Jason was super helpful on all my service needs.

Excellent service with great efficiency! Jason was super helpful on all my service needs.

I appreciate the service I receive and was grateful for the car wash. Thank You

I live in Grimes Iowa and did not take my car to your facility.

Technican Rick Jordan was very pleasant and professional on what was being done on my vehicle. I will be returning to this dealership if I have further issues as I'm sure this young man will know what the problem is .Thank you again Rick Jordan .

Great experience. Did what I need them to do in a timely manner as promised. Would gladly return to them.

Everything went well except for the communication aspect. The service dept was overwhelmed with customers and did not prioritize customers that were already waiting for help. Other than that it was a good experience and would visit again.

Worst experience ever I showed them approve message from mopar technician saying it will be covered by Goodwill warranty,and they still denied and I have to pay cash like always they denied all the claims I request to talk to the service manager twice and I left a voicemail. Jason never returned my call.

They had the car for five days and didn't get any of the three issues accounted for they couldn't do a simple software update or fix a leaky AC under warranty.

Very pleased with service! Courtney was extra helpful!

Took my vehicle in for a oil change, noise coming from engine. Was told a diagnostic would take 24-48 hrs, which was understandable. Dropped my vehicle off at 7am on a Thursday, I heard no update on my vehicle until Monday morning via text saying no issue was found with my vehicle. I attempted to contact my service advisor 3 different times in the same day with no returned call, I had to eventually drive to the dealership around 4 o'clock and speak with the advisor whom was just sitting at the desk upon my arrival. He immediately stated as I approached his desk that he's been so busy sorry he hasn't called me back. Only to say the technician couldn't find the noise I asked If my oil change was done and it hadn't. So I asked If I could do a ride along with the technician the next day, that was arranged for Tuesday only to discover my oil change still not completed. So Wednesday comes around again no communication or update on my vehicle, so I wait until 12:30 to contact the service manger left a vm. No response I called back around 3:30 and leave a message with the receptionist for the service manager whom then finally returned my call, I explained everything that I've endured he did apologize for the lack of communication. An yet I asked If my oil change was complete it still wasn't done. The dealership had my vehicle in there possession for 6 days with before the oil change was done.

Met with Jason who listened and followed up to get our Jeep on the road. He kept us updated on the progress. We were very happy. Got an appointment first thing and drove it home later in the afternoon. He saved our vacation. Many thanks to Jason

Service tech Jason was outstanding. He was courteous and knowledgeable on everything that we asked about our truck's problems. I would recommend this dealership and service tech Jason to everyone I know

A/C failed after leaving dealership

Worked me in real quick and took care of me

Great work fixed what was needed

Solid techs and no pressure. Took care of what needed to be done and gave me heads up on what needs to happen to keep my truck running.

Terrible experience. No updates for 48 hours after dropping off my Jeep with a check engine light on. I had to reach out twice just to finally get a vague "your car is fine" response. When I went in to pick it up, the advisor spoke with a passive-aggressive tone and acted like nothing was ever wrongeven though I came in for a check engine light. It honestly felt like she had no idea what was going on and just gave a half-baked explanation to rush me out the door. Unprofessional and frustrating. The lack of urgency, transparency, and basic communication is completely unacceptable. If I hadn't been the one reaching out, I honestly don't think I would've heard from them at all. Jeep customers deserve better than this. And it makes me discouraged to even have a jeep and deal with the dealership. I've never had such a poor dealership experience in general and more specifically with jeep until this location. The only positive was their porter who maintained great customer service.

Trish was amazing and communicated with me every step of the way. If it wasn't for her, this review would be much different! She is an asset to this service shop, FOR SURE.

They have always come off as not having any knowledge of about their cars. I always get BS serving from them. I'm paying for a warranty that has NEVER been fulfilled to my satisfaction. The last time I was there the tech complained and talked mess. Then I was asked to bring the car back. It's too much hassle with that business.

Truck sat at the dealership for almost 10 days to find out that the part was in the engineering department of Chrysler being remade. Of course they would not give me a rental and if I didn't have a second car I've been in major trouble because the part is not supposed to be ready till at least April 20th. And that's just an estimate

Average experience at a dealership. Took a little longer and was a more expensive. Fortunately my vehicle had a service contract. I'd recommend for warranty work.

Excellent customer service! Extremely satisfied with the work done by the team. The jeep drives like it's brand new. Definitely recommend this service department for all maintenance needs.

Very nice clean excellent service

Today was quick and that was good.

Even though this review says they replaced a cylinder head, that is NOT TRUE. This dealer service shop has all the parts but stated they couldn't work on it for a month, so I took it to another dealer MTN. VIEW and they did not need to replace the cylinder head.

Not good, had a coupon and was told that they did not accept even though it was from there web site.

Great service. I was kept up on the progress from My service write Jason.