Reviews
377Harrison Wise
Sep 12, 2025
FacebookWhat a terrible experience I’ve had 2 weeks after buying a truck from this dealer. I purchased a CPO truck with 19k miles and brought it home to Texas and upon the first 1000 miles of ownership, I had to take it in to a local dealer for repairs. The CPO 3 month/3000 mile “MAXIMUM coverage” warranty ended up not covering most of the repairs and I was left with a $2200 bill. I asked the dealership to assist with some of the repair cost in good faith due to the timeline in relation to the purchase of the vehicle but was abruptly shut down by the rudest finance manager I’ve ever dealt with. AVOID KENNY REAGAN. He called me to discuss the issue and abruptly told me I knew what I was buying, and that I should have done a better inspection of the truck before buying it (how was I supposed to know the evaporator core wasn’t clean? Or the brake pad surfaces weren’t good? Or the back glass was misaligned?). He then threw my past vehicle experiences I shared with him in my face as a way to say I should have known better than to expect a dealer to assist with issues this shortly after buying a vehicle (they are the first dealer to act in bad faith as every other dealer I have ever bought a vehicle from has acted in good faith). He was all around the most condescending, rude, and arrogant dealer representative I have ever spoken with. Save yourself the headache and don’t buy a car here unless you want to foot a repair bill 1000 miles after buying a vehicle from them. Photos of the truck and repair bills attached.
Harrison Wise
Sep 12, 2025
FacebookWhat a terrible experience Ive had 2 weeks after buying a truck from this dealer. I purchased a CPO truck with 19k miles and brought it home to Texas and upon the first 1000 miles of ownership, I had to take it in to a local dealer for repairs. The CPO 3 month/3000 mile MAXIMUM coverage warranty ended up not covering most of the repairs and I was left with a $2200 bill. I asked the dealership to assist with some of the repair cost in good faith due to the timeline in relation to the purchase of the vehicle but was abruptly shut down by the rudest finance manager Ive ever dealt with. AVOID KENNY REAGAN. He called me to discuss the issue and abruptly told me I knew what I was buying, and that I should have done a better inspection of the truck before buying it (how was I supposed to know the evaporator core wasnt clean? Or the brake pad surfaces werent good? Or the back glass was misaligned?). He then threw my past vehicle experiences I shared with him in my face as a way to say I should have known better than to expect a dealer to assist with issues this shortly after buying a vehicle (they are the first dealer to act in bad faith as every other dealer I have ever bought a vehicle from has acted in good faith). He was all around the most condescending, rude, and arrogant dealer representative I have ever spoken with. Save yourself the headache and dont buy a car here unless you want to foot a repair bill 1000 miles after buying a vehicle from them. Photos of the truck and repair bills attached.
Robert Robb
Aug 28, 2025
FacebookI have been a loyal customer for many years and have never had a finance person take advantage of my friend that has a low credit score and I didn't think that this situation was professional at all and if the previous finance person Tara was there I know for a fact this wouldn't have happened. As of now my family will never darken the doorstep of this dealership ever again. Y'all have lost my business. Shame on you people.
Julia Lewis
Apr 22, 2025
FacebookAngela Sanders was absolutely amazing & so helpful from start to finish! I could not recommend her enough!
Mike Howard
Feb 27, 2025
FacebookMy Ram 3500 had a factory recall. I dropped my truck off and was not able to pick it until the next morning. They left it unlocked with the windows down all night with my tools in it. I know this cause I was there before they actually opened and my key was locked up inside. Then the technician that looked at my truck for the recall somehow forgot to put the bolts back in the brake caliper. That will certainly get your attention now service manager JASON is refusing to take any responsibility for the repairs. Do not take your automobiles here. This dealership is going to cost someone their life. Driving a 3500 is like driving a tank. This was not only dangerous for me and my family it was also dangerous for everyone else on the road. I have taken my truck to them for previous factory recalls and never had a problem until now. This is either a management or staffing issue and now I have hundreds of dollars in repairs and tow fees.
Hamilton County EMS
Jan 31, 2025
FacebookOur service advisor Courtney does an amazing job! She goes above and beyond to help us keep our supervisor fleet ready to serve our community!
Eugene Baker
Jan 15, 2025
FacebookMade an appointment to have my car fixed, they were able to diagnose the problem and give me a quote on doing the repair all within the 48 hour window they gave me.
Tyler Overley
Nov 26, 2024
FacebookGreat quick service. Ryan Laurence my service advisor was very helpful.
Jeremy Mason
Aug 15, 2024
Facebook5 star experience from the sales department….1 star for service after. I went in to the service department for a known common issue that was confirmed by jeep’s customer service was a warranty item, I was told they don’t do it so I’d have to find another dealer to go does. There was no offer to assist in finding another dealer, just handed me Jeep’s customer service number and said hope it works out for you. If you purchase a vehicle here I’d highly recommend finding somewhere else for service.
Dusty Angland
Jul 31, 2024
FacebookThe service team at crown is the best. Charly, Courtney, and Trish helped get our Jeep up to date on all recommended maintenance. Thank you guys for answering all my questions and getting me in and out quickly.
Kelli Chester Clark
Jul 19, 2024
FacebookStacy McNeely made my car purchase the easiest I have ever seen. She was so helpful and was knowledgeable about the car I came to look at. I hope that it is a long time before I am in the market for another car, but I would definitely give Stacy a call.
Kelli Chester Clark
Jul 19, 2024
FacebookStacy McNeely made my car purchase the easiest I have ever seen. She was so helpful and was knowledgeable about the car I came to look at. I hope that it is a long time before I am in the market for another car, but I would definitely give Stacy a call.
Bryan Langellier
Jun 21, 2024
FacebookI had my Ram 1500 in for a warranty repair this week and Service Consultant, Courtney, was amazing. She was engaged, informative and over all a joy to deal with. I was especially impressed that when I expressed concern that the repair might not get completed in one day she first tried to call the assigned technician, and when she couldn't reach him (or her?) she jumped out of her chair, ran to the shop, and talked to him face to face. She assured me the repair would be done that day, and it was. This the third time I've been at this dealership and while some of the events had issues with parts availability, the service staff has always been top notch.
Carrie-Lynn Vann D'Angelo
May 16, 2024
FacebookAdvertised a price on their website and when I went to purchase it, suddenly the price was “incorrect” by more than $18,000! They blamed it on a “computer” error, but the discount they had posted are MANUALLY entered by a PERSON, not a computer. So it was a PERSON who did it on purpose to get you in and then they REFUSE to honor the price!
Brandi Powers
May 14, 2024
FacebookI worked with Courtney in service and she is fantastic. She is very knowledgeable and helpful and worked with me to figure out the best solution. She's very friendly and is a great asset for the dealership. No one wants to have to bring their car in for repairs because it makes your life difficult, but having someone friendly to work with and someone you feel like is going to get you the answers you need, makes it a lot easier. Thank you Courtney!
Brittany Leanne Lewis
May 6, 2024
FacebookHands down best buying experience ever with Bryan Glasscock! I will recommend him to everyone!
Jarrod Johnson
Apr 26, 2024
FacebookI had a wonderful experience at Crown. Bryan Glasscock was easy to deal with and the entire process was outstanding. This is the best car buying experience I have ever had. I have already recommend Bryan and Crown to my friends. You should try them out too! Service after the sale has been just as good a before the sale!
Pat Ford
Mar 31, 2024
FacebookGabe Jones is an incredible salesperson and if you need anything at all see him!
Bryan Deal
Mar 29, 2024
FacebookOutstanding customer service! Love my new Jeep. Thanks Gabe and Josh!
Casey Willett
Mar 12, 2024
FacebookWe had an amazing experience working with Bryan with purchase of our new Tahoe. When we thought it was not going to happen Bryan worked with the team to make it happen for us. We could not be happier with our purchase. We will be back for our next purchase
Colt Bowen
Jan 19, 2024
FacebookWe had a wonderful purchasing experience at Crown Chattanooga! From the time we walked in the door to the time we drove off the lot we were treated as one of the family. Everyone was very helpful and friendly! Our sales rep. Jacob Buckner was happy to assist and was very informative. He was able to get us a great deal on the truck we wanted and made the purchasing process a breeze. It really was a pleasure to work with everyone we met at Crown Chattanooga and we couldn't be happier with our experience there. Special thanks to Jacob, Caroline, & Will... My wife loved the gift basket, ya'll are too kind!
Colt Bowen
Jan 18, 2024
FacebookWe had a wonderful purchasing experience at Crown Chattanooga! From the time we walked in the door to the time we drove off the lot we were treated as one of the family. Everyone was very helpful and friendly! Our sales rep. Jacob Buckner was happy to assist and was very informative. He was able to get us a great deal on the truck we wanted and made the purchasing process a breeze. It really was a pleasure to work with everyone we met at Crown Chattanooga and we couldn't be happier with our experience there. Special thanks to Jacob, Caroline, & Will... My wife loved the gift basket, ya'll are too kind!
Wayne Roach
Dec 8, 2023
FacebookJacob Buckner was very knowledgeable about the Ram 2500 that I purchased, and was very willing to do everything possible to make it happen!
Lorenzo
Oct 30, 2023
FacebookAlthough I didn’t end up buying anything I had a great time working with Gabe Jones! Go see him if you need anything!
Derrick Gladden
Oct 27, 2023
FacebookHad a pleasure working with Gabe he got me in the jeep I wanted . Go see him!!
Stephen Picinini
Oct 27, 2023
FacebookGabe was extremely helpful and knowledgeable. He answered any and all questions effectively, efficiently, and with confidence. Anyone in the market for a vehicle should definitely go see him or give him a call.
Raymond Goins
Oct 19, 2023
FacebookI recommend all their services Jason Floyd was very helpful and got my car serviced and out quickly all the .all the employees were very nice
Raymond Goins
Oct 19, 2023
FacebookI recommend all their services Jason Floyd was very helpful and got my car serviced and out quickly all the .all the employees were very nice
Bev Slate
Oct 14, 2023
FacebookJason is very helpful and guided me through the process.
Bev Slate
Oct 14, 2023
FacebookJason is very helpful and guided me through the process.
Heather Jones
Sep 30, 2023
FacebookGabe Jones was very helpful and knowledgeable about the cars I was interested in. He really seemed to know his stuff.
Trevaun Parks
Sep 29, 2023
FacebookGabe Jones is AMAZING!! Couldn’t find anymore better than him that took the time and patience to find that perfect vehicle for me. He’s very much understanding and just cool overall as a person. I highly recommend that when going to this dealership you ask for Gabe Jones and I promise he will not let you down.
Garrett Layne
Sep 27, 2023
FacebookOur experience was great! Gabe was our salesman and he stuck with us all day until we found the perfect vehicle for our family. He was also great at entertaining our 9 year old that was over the idea of car shopping, which made the process that much easier. We recommend Gabe to anyone that is looking for a vehicle! 10/10
Tammy Ford
Sep 27, 2023
FacebookGabe Jones made it a really enjoyable and easy experience for me! I’ll be back!
Boyd Casson
Sep 12, 2023
FacebookJacob Buckner helped me out today. He was a great help. Thank you.
Paige Wisebaker
Aug 31, 2023
FacebookI wanted to see some options with trading my car in and Jacob helped me understand how it all works. I have never done it before and he was extremely helpful.
Noah Artyom Amelung
Aug 29, 2023
FacebookTrevor was a great sales person
Brandi Hendrickson Palmer
Aug 26, 2023
Facebookthank you Ryan Lawrence for helping us out you've been great!
Adam Machnik
Aug 25, 2023
Facebookgarbage place that doesn't honor warranties
Jake Bartholomew
Aug 24, 2023
Facebookdon't honor their warranty
Travis Chowargir
Aug 23, 2023
FacebookHorrible customer service. Horrible people to work with. Don’t buy from them much less get your vehicle serviced here.
Brandon Taylor
Aug 22, 2023
Facebookscam don't go here they will steal your money
Alex Thomas Blanchard
Aug 22, 2023
FacebookDon’t honor their warranty, try to get you sign papers without telling you what it is. Give that man his proper dues and honor his warranty
Zach Talbot
Aug 22, 2023
Facebookscam artists! Won't honor a warranty and will leave someone's vehicle in shambles without any hesitation!
Cammo Bylicki
Aug 22, 2023
FacebookWouldn't honour warranty and left engine in pieces after calling a tow truck without permission
Juan Sanchez
Aug 22, 2023
FacebookWon't honor warranty. Stay away from this place
Zach McMillan
Aug 22, 2023
Facebookwon't honor warranty and may tear up engine
Chris La Cosse
Aug 21, 2023
Facebookgo good for the warranty you know you don't want those lawyers on your butt!! it's a Chrysler/Jeep warranty knot head!! how you gonna win that??
Kevin Pierce
Aug 21, 2023
FacebookHonor your warranties, and take care of the customer
Glen Brinkman
Aug 20, 2023
FacebookTore engine out of vehicle without customer consent then blamed customer