I purchased a new Chrysler, and at only 4,600 miles the check engine light came on. When I first contacted the service department, I was told the vehicle would need to stay for at least 48 hours, so I scheduled an appointment for Monday. At that time, the dealership would not provide or pay for a rental vehicle. Now I have been informed that the repair will not be completed until at least the following Monday, turning what was originally presented as a two-day issue into an eight-day or longer wait. Despite the extended service time, there has still been no offer to provide or cover the cost of a rental vehicle. This has been a very disappointing experience with a nearly new vehicle and poor customer service. I would recommend that potential customers carefully consider this dealership before purchasing or servicing a vehicle here.

Josh took care of me from the time I got to Crown Chrysler for my Jeep service. He made sure I was comfortable while waiting which was less time than what I had thought it would be…. Always a plus!

Quick in and outdrove from NC to get my JeepStacy McNeely did a great job.

Corbin was great! He showed me around, and helped me find my way around the dealership today. Great people!

Quick in and out…drove from NC to get my Jeep…Stacy McNeely did a great job.

Corbin was great! He showed me around, and helped me find my way around the dealership today. Great people!

Quick in and out…drove from NC to get my Jeep…Stacy McNeely did a great job.

Jason and the rest of the crew always do a great job to keep my pavement princess on the road and functioning as it should. Always professional! I recommend Jason as a service writer.

Jason and the rest of the crew always do a great job to keep my pavement princess on the road and functioning as it should. Always professional! I recommend Jason as a service writer.

jason floyd provided excellent service as always.my car was taken care of in a timely manner and returned to me in good clean condition. i look forward to have him take care of my future needs at your dealership.

jason floyd provided excellent service as always.my car was taken care of in a timely manner and returned to me in good clean condition. i look forward to have him take care of my future needs at your dealership.

Jason and the rest of the crew always do a great job to keep my pavement princess on the road and functioning as it should. Always professional! I recommend Jason as a service writer.

jason floyd provided excellent service as always. my car was taken care of in a timely manner and returned to me in good clean condition. i look forward to have him take care of my future needs at your dealership.

jason floyd provided excellent service as always. my car was taken care of in a timely manner and returned to me in good clean condition. i look forward to have him take care of my future needs at your dealership.

My wife and I had a really great experience dealing with Jacob Fugate and his mentee, Corbin while trading in our RAM Promaster for a used vehicle. They understood the value of our trade in, as every bit of maintenance had been performed at their dealership. Nobody tried to talk us in circles or manipulate us in any way. It was really refreshing, actually. Car shopping can be low-key cringe these days. But this was all really straightforward with no xx. These guys are professionals and theyll treat you like an adult. We wanted to get straight to business and talk numbers and get everything done quickly and efficiently. They picked up on that and followed our lead. Maintenance on the promaster was always exceptional, too. I cant recommend these guys enough!

My wife and I had a really great experience dealing with Jacob Fugate and his mentee, Corbin while trading in our RAM Promaster for a used vehicle. They understood the value of our trade in, as every bit of maintenance had been performed at their dealership. Nobody tried to talk us in circles or manipulate us in any way. It was really refreshing, actually. Car shopping can be low-key cringe these days. But this was all really straightforward with no xx. These guys are professionals and they’ll treat you like an adult.

My wife and I had a really great experience dealing with Jacob Fugate and his mentee, Corbin while trading in our RAM Promaster for a used vehicle. They understood the value of our trade in, as every bit of maintenance had been performed at their dealership. Nobody tried to talk us in circles or manipulate us in any way. It was really refreshing, actually. Car shopping can be low-key cringe these days. But this was all really straightforward with no xx. These guys are professionals and they’ll treat you like an adult. We wanted to get straight to business and talk numbers and get everything done quickly and efficiently. They picked up on that and followed our lead. Maintenance on the promaster was always exceptional, too. I can’t recommend these guys enough!

My wife and I had a really great experience dealing with Jacob Fugate and his mentee, Corbin while trading in our RAM Promaster for a used vehicle. They understood the value of our trade in, as every bit of maintenance had been performed at their dealership. Nobody tried to talk us in circles or manipulate us in any way. It was really refreshing, actually. Car shopping can be low-key cringe these days. But this was all really straightforward with no xx. These guys are professionals and they’ll treat you like an adult. We wanted to get straight to business and talk numbers and get everything done quickly and efficiently. They picked up on that and followed our lead. Maintenance on the promaster was always exceptional, too. I can’t recommend these guys enough!

Jason Floyed help me out to get my 2023 RAM 1500 back in a timely mater. He made sure parts were ordered and all issues I had were addressed. Thank you Jason.

Jason Floyed help me out to get my 2023 RAM 1500 back in a timely mater. He made sure parts were ordered and all issues I had were addressed. Thank you Jason

Jason Floyed help me out to get my 2023 RAM 1500 back in a timely mater. He made sure parts were ordered and all issues I had were addressed. Thank you Jason

I loved our sales associate or dealer she was so very nice and so helpful just a great person! Very professional!

I loved our sales associate or dealer she was so very nice and so helpful just a great person! Very professional!

I loved our sales associate or dealer she was so very nice and so helpful just a great person! Very professional!

Stacy was very helpful getting us the vehicle we wanted for the price we wanted to pay.

Stacy was very helpful getting us the vehicle we wanted for the price we wanted to pay

Stacy was very helpful getting us the vehicle we wanted for the price we wanted to pay

Stacy was very helpful getting us the vehicle we wanted for the price we wanted to pay.

Simple process. Took my car in for oil change and rotation, the tech found an additional issue with my car while there. They checked with my warranty and verified all covered and kept things rolling. My advisor was Jennifer Duvall and she did an awesome job. My go to advisor anytime I take my challenger there. This will be my fourth Mopar and Ill probably still be driving one when Im in my 80s lol. (Im 40 now) Great work Jennifer!

Simple process. Took my car in for oil change and rotation, the tech found an additional issue with my car while there. They checked with my warranty and verified all covered and kept things rolling. My advisor was Jennifer Duvall and she did an awesome job. My go to advisor anytime I take my challenger there. This will be my fourth Mopar and I’ll probably still be driving one when I’m in my 80s lol. (I’m 40 now) Great work Jennifer!

Simple process. Took my car in for oil change and rotation, the tech found an additional issue with my car while there. They checked with my warranty and verified all covered and kept things rolling. My advisor was Jennifer Duvall and she did an awesome job. My go to advisor anytime I take my challenger there. This will be my fourth Mopar and I’ll probably still be driving one when I’m in my 80s lol. (I’m 40 now) Great work Jennifer!

Simple process. Took my car in for oil change and rotation, the tech found an additional issue with my car while there. They checked with my warranty and verified all covered and kept things rolling. My advisor was Jennifer Duvall and she did an awesome job. My go to advisor anytime I take my challenger there.

Great Experience! Our salesman was the bestFrancisco Gallardo. His attitude was very commendable and allowed a perfect experience. Very fun buy and will definitely come back again for another.

Great Experience! Our salesman was the best…Francisco Gallardo. His attitude was very commendable and allowed a perfect experience. Very fun buy and will definitely come back again for another.

Great Experience! Our salesman was the best…Francisco Gallardo. His attitude was very commendable and allowed a perfect experience. Very fun buy and will definitely come back again for another.

Jason Floyd was very helpful and professional. Very knowledgeable and friendly. Thank you so very much Jason!

Excellent service. Got my jeep taken care of in a fast and professional manner. Highly recommend the service department.

Excellent service. Got my jeep taken care of in a fast and professional manner. Highly recommend the service department.

Excellent sercvice. Got my jeep taken care of in a fast and professional manner. Highly recommend the service department.

Jason Floyd was very helpful and professional. Very knowledgeable and friendly. Thank you so very much Jason!

Excellent sercvice. Got my jeep taken care of in a fast and professional manner. Highly recommend the service department.

Jason Floyd was very helpful and professional. Very knowledgeable and friendly. Thank you so very much Jason!

My Son is away at college at UTC and had problems with his JEEP. We were referred to Crown Chrysler and they took excellent care of us and resolved the battery issue completely. Jennifer Duvall (Service Advisor) went out of her way to help my Son. She called and texted me with updates and was most professional and courteous. She put a worried Dads heart at ease! She was first class all the way. I appreciate her time and demeanor on the phone very much. I would highly recommend Crown in the future. Sincerely, Robb

My Son is away at college at UTC and had problems with his JEEP. We were referred to Crown Chrysler and they took excellent care of us and resolved the battery issue completely. Jennifer Duvall (Service Advisor) went out of her way to help my Son. She called and texted me with updates and was most professional and courteous. She put a worried Dad’s heart at ease! She was first class all the way. I appreciate her time and demeanor on the phone very much. I would highly recommend Crown in the future. Sincerely, Robb

My Son is away at college at UTC and had problems with his JEEP. We were referred to Crown Chrysler and they took excellent care of us and resolved the battery issue completely. Jennifer Duvall (Service Advisor) went out of her way to help my Son. She called and texted me with updates and was most professional and courteous. She put a worried Dad’s heart at ease! She was first class all the way. I appreciate her time and demeanor on the phone very much. I would highly recommend Crown in the future. Sincerely, Robb

My Son is away at college at UTC and had problems with his JEEP. We were referred to Crown Chrysler and they took excellent care of us and resolved the battery issue completely. Jennifer Duvall (Service Advisor) went out of her way to help my Son. She called and texted me with updates and was most professional and courteous. She put a worried Dad’s heart at ease! I appreciate her time and demeanor on the phone very much. I would highly recommend Crown in the future.

My Son is away at college at UTC and had problems with his JEEP. We were referred to Crown Chrysler and they took excellent care of us and resolved the battery issue completely. Jennifer Duvall (Service Advisor) went out of her way to help my Son. She called and texted me with updates and was most professional and courteous. She put a worried Dad’s heart at ease! I would highly recommend Crown in the future.

My Son is away at college at UTC and had problems with his JEEP. We were referred to Crown Chrysler and they took excellent care of us and resolved the battery issue completely. Jennifer Duvall (Service Advisor) went out of her way to help my Son. She called and texted me with updates and was most professional and courteous. She put a worried Dad’s heart at ease! She was first class all the way. I appreciate her time and demeanor on the phone very much. I would highly recommend Crown in the future.

My Son is away at college at UTC and had problems with his JEEP. We were referred to Crown Chrysler and they took excellent care of us and resolved the battery issue completely. Jennifer Duvall (Service Advisor) went out of her way to help my Son. She called and texted me with updates and was most professional and courteous. She put a worried Dad’s heart at ease! She was first class all the way. I appreciate her time and demeanor on the phone very much. I would highly recommend Crown in the future. Sincerely, Robb