Reviews
476Frank Vlasaty
Aug 21, 2026
Cars.comCarla Calitz was excellent from start to finish. We negotiated the purchase of our new Crosstrek Limited Hybrid by phone and email. Carla handled each step of the process flawlessly. When we arrived at the dealership, she had everything ready. The paperwork, the vehicle, her explanation of the features and functions of the Hybrid all went smoothly. Overall, a wonderful experience.
Terri
Aug 6, 2026
Cars.comA pleasant experience from the minute I walked in the door. In that I had researched Subaru before arriving, I was fairly certain that I planned to purchase one. Kenneth “Kenny” Melton was great to work with.
Cindy S
Aug 5, 2026
Cars.comBuying a car at Crown Subaru was efficient and smooth. On the first trip I test drove multiple vehicles with Dwayne, a knowledgeable and friendly salesman. When I was ready to purchase I returned and spoke with Dwayne again. He found the exact car I wanted with the accessories I wanted. He had it delivered to the dealership and we were able to complete the process easily and efficiently. I would recommend Dwayne. He is service oriented and extremely knowledgeable.
H White
Aug 4, 2026
Cars.comI had my Subaru Forester in for the 60,000 mile service. It's quite extensive, so the car was in the shop for a few days waiting on some parts. Melissa Dalton set me up for a loaner car and gave me regular updates. I appreciated the quality of the work and the service from Melissa.
Cherie Norris
Aug 2, 2026
Cars.comMy first visit to the dealership was very relaxing and quickly in and out. Ethan Beckwith was there to welcome me and check me in. As he promised my service would be finished within 45 mins. Great experience!
E
Jul 31, 2026
Cars.comDesmond was clear, concise, helpful. He was timely and very well informed and it made my wait fly by.
Darlene Center
Jul 30, 2026
Cars.comEthan Beckwith was the young man that helped me with my visit on July 29, 2026. He was very courteous and seemed very knowledgeable. The whole visit went very well. I have written his name down so I will hopefully be able to have him help me with any returning visits.
Mary
Jul 29, 2026
Cars.comAbsolute awesome experience from beginning to end. I needed the passenger mirror replaced, and my 30,000-mile checkup completed. Turns out my tires were in dire need of replacement as well. Because of the need for parts, Melissa Dalton set me up with a loaner vehicle and I was on my way home in no time. The staff was professional and friendly, and Melissa kept me updated and made me feel very assured and confident in the team and dealership.
Richard
Jul 26, 2026
Cars.comCrown Subaru team is so easy to work with and great at everything they do. Ethan Beckwith makes everything easier in the service department, great communication and always super helpful with routine Maintenence's or other issues I may have. Thanks for being great Ethan !
Terry
Jul 25, 2026
Cars.comEthan Beckwith was my Service Representative and he was very professional, friendly, and thorough. They got the service done that was necessary in a fairly timely manner. I was able to checkout out quickly and be on my way!
VJ
Jul 20, 2026
Cars.comExcellent customer service from Matthew White in the service dept. Very informative , helpful and goes the Xtra mile
Bill
Jul 15, 2026
Cars.comThe maintenance was great. Melissa Dalton was a fantastic person who managed the service appointment.
Debra Certo
Jul 13, 2026
Cars.comMelissa Dalton is my Service Advisor for Crown Subaru in Chattanooga, TN. She treats her customers with respect, answers any questions I might have when I bring my vehicle in for service. She always goes over the checklist to advise me if there are any issues with my vehicle for a future visit or if I had an excellent check up. If I have to leave a message for her over the phone she always gets back to me in a timely matter. Melissa is a great asset to the Subaru Service Team in my area.
Michele/Greg
Jul 7, 2026
Cars.comMy husband and I recently purchased a new vehicle at Crown Subaru, and Dwayne Pruitt gave us excellent customer service throughout the process! I made a random call one day to ask some general questions when just starting our car search, and we were extremely fortunate that my call was directed to Dwayne. We found him to be knowledgeable, helpful, patient with our many questions, as well as being a genuinely friendly and personable guy. We also received great service from the Finance Dept, and received a follow up call a few days later from Crown to see how we were doing with the car. All around great experience so far!
Robert C
Jul 4, 2026
Cars.comI recently purchased a Subaru Forester from Crown Dealership, and I cannot say enough good things about Kenny and the outstanding service he provided throughout the entire process. From the moment I walked into the dealership, Kenny was professional, knowledgeable, and genuinely focused on helping me find the right vehicle for my needs. He took the time to answer all of my questions, explained every feature clearly, and never made me feel pressured. His patience, honesty, and attention to detail made what can often be a stressful experience both enjoyable and seamless. Kenny's commitment to customer service was evident from start to finish. He kept me informed throughout the process, ensured all the paperwork was handled efficiently, and made sure I was comfortable and confident with my new Forester before I drove it off the lot. It is rare to find someone who combines professionalism, expertise, and genuine care for their customers the way Kenny does. If you are looking for a vehicle and want to work with someone who will treat you with respect and go the extra mile, I highly recommend asking for Kenny at Crown Dealership. Thank you, Kenny, for making my car-buying experience such a positive one. I absolutely love my new Forester!
J Freudenberg
Jul 4, 2026
Cars.comDanny McVay was an exceptional salesman, answered all our questions, did not "rush us," made us feel comfortable, was not "high pressure," & we would readily recommend him to friends & family.
Susan and Don Ritchie
Jul 1, 2026
Cars.comWas a wonderful experience buying Susan's 6th Subaru Outback. We were treated like family.We were given plenty of time to talk about questions we had about the new Outback.
Barbara Davis
Jun 30, 2026
Cars.comHello! Even though the service department was extremely busy I was greeted pleasantly and quickly when I pulled in. I believe there were not as many advisors but there I was waited on quickly by Addison Shrum. For a simple oil change and tire rotation I still was picked up instead of waiting as it almost always takes a longer time to complete the service. Turned out to be the quickest service I have ever had! Robert Madden signed me out. Super nice guy and efficient. From the moment I drove into the service area too when I drove out your employees were very customer oriented! My family have owned 7 Subarus over the years and this was why. Thanks! Barbara Davis
T Isom
Jun 27, 2026
Cars.comThanks so much to Melissa Dalton at Crown Subaru service department. A pleasure to work with. Melissa always makes sure the bases are covered. Definitely an asset to the dealership. Thanks Melissa
Lisa Hope
Jun 27, 2026
Cars.comThis is a service department I can trust. They are always friendly and accommodating. Thank you!!
Lindsey
Jun 24, 2026
Cars.comDwayne Pruitt went above and beyond for me! Great to work with and helped anyway he could! Thank you so much. Also thank you to the Sales Manager and GM.
Kip Pullum
Jun 20, 2026
Cars.comDwayne Pruitt met me in the sales lot, passed along his business card after I said, I prefer to look alone & I would definitely be buying a Subaru, if I see what I want. He kindly remarked, Been doing this for a number of years. I get it. Come look for me, if I can answer any questions or youd like to test drive. His non-pushy attitude, knowledge, easy-going and helpful nature made the process move along. The rapport and exacting communication between Dwayne, the finance rep and service departments helped smooth out any small bumps in the road. I am now the proud owner of a 2026 Crosstrek hybrid.
Lou McKenzie
Jun 10, 2026
Cars.comComfortable wait. Good service for my car. And Matt White is always a pleasure. Send me a notice when it is time for me to have my car serviced again please.
Steve from Chattanooga, TN
Jun 2, 2026
Cars.comMatt White and the service team are always great at explaining all service related matters. At this visit my 2017 Outback with only 81,000 miles was due for its 6 month service of oil change, tire rotation, and inspection. Due to the age and the mileage we discussed splitting some of the service needs recommended. For this visit we did the usual 6 month express and aded taking care of the driveline service normally recommended for between 80-100K miles. In 6 month's I will do the remainder of the 90,000 mile service.
Mike
May 28, 2026
Cars.comI recently visited Crown Subaru in Chattanooga to get an idea of what I would like to purchase for my daughter. Dwayne Pruitt was the salesman that assisted me. Even after telling him I would not be purchasing a car until next April, he was still willing to spend valuable time with me answering all of my questions. I will definitely be back to visit him when it is time for us to purchase a vehicle
Mike
May 28, 2026
Cars.comI recently visited Crown Subaru in Chattanooga to get an idea of what I would like to purchase for my daughter. Dwayne Pruitt was the salesman that assisted me. Even after telling him I would not be purchasing a car until next April, he was still willing to spend valuable time with me answering all of my questions. I will definitely be back to visit him when it is time for us to purchase a vehicle
Mike
May 28, 2026
Cars.comI recently visited Crown Subaru in Chattanooga to get an idea of what I would like to purchase for my daughter. Dwayne Pruitt was the salesman that assisted me. Even after telling him I would not be purchasing a car until next April, he was still willing to spend valuable time with me answering all of my questions. I will definitely be back to visit him when it is time for us to purchase a vehicle.
Clay "Rusty" Aytes
May 28, 2026
Cars.comKelly Carlson made my new car experience very pleasurable. Her knowledge of the car and demonstration ability made me very confident of my purchase.
P Hitchcock
May 23, 2026
Cars.comWe met our salesperson, Hannah Gentry, as we entered the sales floor. We were looking for a 2026 Forester but after working with Hannah we decided on a 2026 Outback in the options we wanted. First time leasing a car but determined was best option for us. Overall good experience.
P Hitchcock
May 23, 2026
Cars.comWe met our salesperson, Hannah Gentry, as we entered the sales floor. We were looking for a 2026 Forester but after working with Hannah we decided on a 2026 Outback in the options we wanted. First time leasing a car but determined it was the best option for us. Overall good experience.
P Hitchcock from Signal Mountain, TN
May 23, 2026
Cars.comWe met our salesperson, Hannah Gentry, as we entered the sales floor. We were looking for a 2026 Forester but after working with Hannah we decided on a 2026 Outback in the options we wanted. First time leasing a car but determined it was the best option for us. Overall good experience.
Linda
May 8, 2026
Cars.comDwayne Pruitt was extremely knowledgeable, friendly & personable. We knew we wanted a Forester & he guided us through the buying process & made it a great experience for us.
Linda from Chattanooga, TN
May 8, 2026
Cars.comDwayne Pruitt was extremely knowledgeable, friendly & personable. We knew we wanted a Forester & he guided us through the buying process & made it a great experience for us.
Bealuh Wilcox
May 4, 2026
Cars.comKelly Carlson in sales was awesome She helped us get the rite payment and she wasnt pushy like you see a lot at car dealerships I got a used car Honda Accord hybrid
Bealuh Wilcox
May 4, 2026
Cars.comKelly Carlson in sales was awesome. She helped us get the rite payment and she wasn’t pushy like you see a lot at car dealerships. I got a used car Honda Accord hybrid.
Kathy
May 2, 2026
Cars.comLucas Weir was great, kept me informed about my service. waiting area was clean and well stocked. Bathroom was clean.
Kathy
May 2, 2026
Cars.comLucas Weir was great, kept me informed about my service. Waiting area was clean and well-stocked. Bathroom was clean.
Mildred Sanchez
May 1, 2026
Cars.comMelissa went out of her way to make my experience beyond excellent. I have gone to this dealership for my oil change since I bought my cross track. Though I have always received excellent service, Melissa went just that one step further and made it even better. I will continue to go to this dealership for service, but I will definitely ask for Melissa. Thank you for employing such pleasant people
Dwoodall
May 1, 2026
Cars.comFast and I was made to feel welcome and comfortable. Lewis Weir was efficient and polite.
Lucy Powell
Apr 25, 2026
Cars.comMatthew White was helpful and kept me informed. The 60,000 mile checkup took less time than I was told to expect. Appreciated that.
Lucy Powell from Chattanooga tn
Apr 25, 2026
Cars.comMatthew White was helpful and kept me informed. The 60,000 mile checkup took less time than I was told to expect.
Bob Lee from Cleveland Tn.
Apr 25, 2026
Cars.comMatt White went over and above expectations to help with my issue. Thanks Matt you deserve a Langnapi award.
Bob Lee
Apr 25, 2026
Cars.comMatt White went over and above expectations to help with my issue. Thanks Matt you deserve a Langnapi award.
Lucy Powell from Chattanooga tn
Apr 25, 2026
Cars.comMatthew White was helpful and kept me informed. The 60,000 mile checkup took less time than I was told to expect. Appreciated that.
angela.2287
Apr 20, 2026
Cars.comThey had lots of models to choose from in stock. The sales team was very knowledgeable and got me through the process quickly and efficiently.
Carol Glover
Apr 17, 2026
Cars.comI went for my first 6-month service and inspection. The service department is very clean and organized. Lucus is very polite, courteous, and professional. He explained every detail of the service to me. I was in-and-out in about an hour. Was very impressed with the service at Crown Subaru.
Carol Glover from Chattanooga, TN
Apr 17, 2026
Cars.comI went for my first 6-month service and inspection. The service department is very clean and organized. Lucus is very polite, courteous, and professional. He explained every detail of the service to me. I was in-and-out in about an hour. Was very impressed with the service at Crown Subaru.
Konnie & Buz Smithers
Apr 3, 2026
Cars.comFrom start to finish, our experience was stellar. We contacted several dealers, Crown, Grayson and Subaru of Kennesaw. Crown was the least typical "car sales" forward. In fact, we felt zero pressure from our rep, Kelly Carlson. She was extremely responsive and informative and she went above and beyond to get us the exact vehicle we wanted, ordering it from another dealership. Kelly's communication skills are outstanding, which aided in our decision to purchase from Crown. We feel like Kelly's a friend, not just a car salesperson. The haggle-free process of pricing was a great experience that we had never experienced. Glorious! We are thrilled to be Crown Subaru family now.
Konnie & Buz Smithers
Apr 3, 2026
Cars.comFrom start to finish, our experience was stellar. We contacted several dealers, Crown, Grayson and Subaru of Kennesaw. Crown was the least typical 'car sales' forward. In fact, we felt zero pressure from our rep, Kelly Carlson. She was extremely responsive and informative and she went above and beyond to get us the exact vehicle we wanted, ordering it from another dealership. Kelly's communication skills are outstanding, which aided in our decision to purchase from Crown. We feel like Kelly's a friend, not just a car salesperson. The haggle-free process of pricing was a great experience that we had never experienced. Glorious! We are thrilled to be Crown Subaru family now.
Ray and Pat
Mar 27, 2026
Cars.comWe were very pleased with the excellent work Brandee Toche did in selling us the 2026 Outback Subaru. She also sold us our last car, a 1925 Outback. We will seek her help again in the future. Great job, Brandee!