Missy Reed

Apr 20, 2026

Google

Everyone was friendly and helpful. The waiting room was clean and comfortable. HOWEVER...Someone needs to mention to the advertising department the HUGE MISSED OPPORTUNITY HERE. There needs to be a huge Honda Logo in the center of this solid blue wall for people's social media posts while they are killing time waiting in your waiting area. ✌️👀 STILL WAITING TO SEE A LOGO OR MURAL ON THE BIG EMPTY BLUE WALL IN THE WAITING AREA. SUCH A MISSED OPPORTUNITY FOR SOCIAL MEDIA MARKETING 👀😭

R B

Aug 17, 2026

Google

I have been buying vehicles for more than 30 years, and Christopher Whiteside, the Sales Manager at Lia Honda of Kingston, was by far one of the best automotive professionals I have ever worked with. From beginning to end, Chris listened to us, understood what we were looking for, and truly consulted with us instead of simply trying to sell us a vehicle. He handled the entire process with finesse, professionalism, patience, and genuine empathy. His communication was exceptional, he followed through on every commitment he made, and the deal we agreed to was exactly the deal he stood behind. We also really appreciated Lia Honda of Kingston’s sales process. Chris personally handled our financing rather than passing us off to a separate finance department, which made the experience much more comfortable and seamless. He explained everything clearly and never made us feel rushed or pressured. Our salesperson, Wesley Carter, was newer to the sales team, and I was equally impressed with how Chris supported and assisted him throughout our purchase. They worked together perfectly and made us feel like we were being taken care of by an entire team. What impressed me even more was that Chris’s involvement didn’t stop once the paperwork was signed\. He personally showed us the service department, explained how to bring our vehicle in for future service, went over how to operate and enjoy our new car, and made sure we understood all of the benefits that come with buying from Lia. It is rare to find this level of communication, accountability, professionalism, and genuine customer care in the car business. After more than three decades of purchasing vehicles, I can confidently say this was one of the best buying experiences I’ve ever had. I will absolutely recommend Chris, Wesley, and Lia Honda of Kingston, NY to anyone looking for their next vehicle. They earned our business and, more importantly, our trust.

Russ B

Aug 17, 2026

DealerRater

I have been buying vehicles for more than 30 years, and Christopher Whiteside, the Sales Manager at Lia Honda of Kingston, was by far one of the best automotive professionals I have ever worked with. From beginning to end, Chris listened to us, understood what we were looking for, and truly consulted with us instead of simply trying to sell us a vehicle. He handled the entire process with finesse, professionalism, patience, and genuine empathy. His communication was exceptional, he followed through on every commitment he made, and the deal we agreed to was exactly the deal he stood behind. We also really appreciated Lia Honda of Kingston’s sales process. Chris personally handled our financing rather than passing us off to a separate finance department, which made the experience much more comfortable and seamless. He explained everything clearly and never made us feel rushed or pressured. Our salesperson, Wesley Carter, was newer to the sales team, and I was equally impressed with how Chris supported and assisted him throughout our purchase. They worked together perfectly and made us feel like we were being taken care of by an entire team. What impressed me even more was that Chris’s involvement didn’t stop once the paperwork was signed\. He personally showed us the service department, explained how to bring our vehicle in for future service, went over how to operate and enjoy our new car, and made sure we understood all of the benefits that come with buying from Lia. It is rare to find this level of communication, accountability, professionalism, and genuine customer care in the car business. After more than three decades of purchasing vehicles, I can confidently say this was one of the best buying experiences I’ve ever had. I will absolutely recommend Chris, Wesley, and Lia Honda of Kingston, NY to anyone looking for their next vehicle. They earned our business and, more importantly, our trust. Employees Worked With: Christopher Whiteside, Wesley

2017 HONDA CR-V EXL Owner

Aug 15, 2026

Carfax

My engine was leaking coolant into the pistons and rumbling when it started. After running diagnostics, Dennis called to say it was "the worst scenario" as the head gasket needed replaced. Dennis explained everything and answered my questions. The tech who started the job was absent the second day. Because of the delay, Lia gave me a car to drive. Every step Dennis communicated with me and answered my questions. The staff is totally professional and focused on customer satisfaction.

Ben Leinfelder

Aug 14, 2026

Google

When my dashboard lit up like a Christmas tree on the first day of a cross-country road trip, Chris was extremely accommodating and generous in getting me and my Odyssey squared away for the journey. Thank you!!!!

cavanaghe855

Aug 8, 2026

DealerRater

Was going to leave higher rating until time for car pick up.Paperwork that I went thru 2 days ago seems to have not gone thru completely Pick up time delayed.Sales asst.,Andrew is helpful young man,polite,accomodating though in spite of delays. Employees Worked With: Jason Greene

Sean Bailey

Aug 5, 2026

Google

Denis has been able to help repair the damaged relationship my family has had with this location. It is better not perfect but better.

Christina Johnson

Aug 3, 2026

Google

From the moment we walked in Wesley Carter has been incredibly helpful. He made the entire process run smoothly, and explained everything with detail, was kind, and cooperative.

Ashton Simmons

Aug 3, 2026

Google

Wess was Absolutely amazing service thank you for everything it was excellent!

Sofia OKeeffe

Aug 3, 2026

Google

Christopher Burba went above and beyond to take care of me. Days prior to my inspection, I had gone elsewhere to get wiper blades knowing they needed to be replaced. On the way to my inspection it rained, and it was clear to me that the wiper blades had not been replaced. Upon examination, Chris determined the same. Chris has gained a loyal customer. He went out of his way to explain, answer questions, and show me exactly what needed to be done to the vehicle. He even fully explained to my father as well who was not with me in person.

Deepak Saini

Aug 3, 2026

Google

⭐⭐⭐⭐⭐ I had an excellent experience at the Honda service department, thanks to Chris. He was professional, friendly, and kept me informed throughout the entire service process. He took the time to answer all of my questions, explained everything clearly, and made sure my vehicle was taken care of properly. The whole experience was smooth, efficient, and stress-free. It’s great to work with someone who genuinely cares about customer satisfaction. I highly recommend asking for Chris if you visit this Honda dealership for service!

jodi lynn

Aug 3, 2026

Google

Great last minute service! Awesome accommodations for rides, not a long wait for parts needed, best price. Definitely recommend.

James Chandler

Jul 28, 2026

Google

Nicole was great help us with any and everything she’s the best

mike jones

Jul 27, 2026

Google

Darian my salesman and the rest of the Lia team from Lia are class A. I am on my 5th lease and it will not be my last! Love these guys!!!

Dee

Jul 27, 2026

DealerRater

Nicole is awesome! I purchased my vehicle in June and my husband purchased his in July. Nicole offers fantastic customer service and we highly recommend her. Employees Worked With: Nicole Leader

Ernest Steiglehner

Jul 22, 2026

Google

Jeremy McEvoy was an excellent Sales Rep. He took the time to stay focused with our questions and addressed them with knowledgeable answer. He did not hesitate to get clarification from the sales manager C. Whiteside. He also offered to set up the installation accessories that were not available at time of purchase. He went the extra distance to be sure the product, and the delivery went as smoothly as possible. Good job Jeremy Thank you

Kris Andersen

Jul 20, 2026

Google

I purchased a 2026 Honda CRV, I was working with Westley Carter who was fantastic to work with. He was very knowledgeable about all the questions I had, allong with Chris, the two made this car buying experience wonderful, I highly recommend Lia Honda. Thank you so much Wes!!

Carmine Milo

Jul 20, 2026

Google

Dennis Angler was great to work with. He identified issues, outlined paths forward and ultimately retained my future business with LIA Honda

Jennifer Aneed

Jul 18, 2026

Cars.com

This dealership is on a very poor level of customer service. They advertise car rental, have open hours on their website but can’t commit to working during open hours in order for customers to rent a vehicle. Why would the automatic operator say that the phone line is busy when the worker hasn’t even arrived to work or isn’t strictly require to work. I had to call the Service department only need to be told that she may not arrive or if she does it won’t be till 830. I called at 7:30. I have been calling for two days straight. Left an email no call back. The line always appears to be busy for the car rental service and now I know why because the worker chooses not to answer or isn’t there during open hours. I am also interested in purchasing a car either Toyota or Honda but after this dealership, I’m going with Toyota.

Angela Bristol

Jul 16, 2026

Google

A colleague highly recommended Harry, and after working with him, I completely understand why. He helped me find a car that perfectly fits my lifestyle, providing knowledgeable, attentive support throughout the entire process. He made the transition smooth and stress-free, and I truly appreciated his guidance. I highly recommend Harry to anyone looking for a seamless and enjoyable car-buying experience.

raymond boucher

Jul 15, 2026

Google

i went to lia earlier this month to have my car looked at and i had a very good experience; beginning with chris. chris explained everything clearly to me regarding my car. i don't know him on a personal basis, but he seemed like a good honest man. he is definitely well-suited for his job. the mechanic, in a video, explained in detail, what maintenance was needed to be done on my car. he was professional and easy to understand. he did a great job fixing my car and as a result, my car is running great. i have seen a lot of mechanics and i was never treated with the professionalism, consideration, and utmost respect that i received from everyone at lia. i had a good experience and feel confident i made the right choice. i strongly recommend lia.

pakatakan lodge

Jul 13, 2026

Google

Christopher Whiteside is an excellent Mgr. for his salespeople to emulate. He listened to our situation before recommending a product that met our needs. Listening is one of the greatest attributes for a mgr. Chris did that and then put together a deal that met Lia's requirements and met our needs and wants. I would say well done Chris. Ernie S.

Robin Bissinger

Jul 13, 2026

Google

Sue, John & Marco in Service rock but do not purchase vehicles from them. Bought 8+ vehicles from them & the sales manager insulted us with his bottom line; we were there to purchase 2 cars. He wouldn't budge until we walked out the door; we left & now purchase elsewhere.

maya nuez

Jul 12, 2026

Google

⭐☆☆☆☆ I do not recommend this dealership whatsoever. My experience was extremely disappointing from start to finish. I initially visited the dealership after being told the vehicle I wanted was physically in stock. When I arrived, I found out it wasn’t. I still left a $1,000 down payment as a courtesy to hold the vehicle and was told it would be ready for pickup the next business day. Instead, I waited over a week with little to no communication. The only time I received updates was when I reached out myself. When I finally arrived to complete my purchase, I noticed that optional accessories—which the sales supervisor, Chris, had confirmed the day before would be removed—were still included on my purchase estimate. When I asked that they be removed as promised, Chris became hostile, rude, and completely unprofessional. I calmly explained that if the optional accessories were not removed as agreed, I no longer wished to proceed with the purchase and would like my $1,000 down payment refunded. Chris responded by saying, “You’re not getting your $1,000 back,” and “You’re not getting that $1,000 until I sell that vehicle.” I was honestly shocked. Speaking to a customer that way is completely unacceptable and incredibly unprofessional. Instead of working toward a solution, I was met with intimidation and disrespect. Throughout this process, I felt like the dealership cared more about squeezing every dollar out of the customer than honoring their word or providing quality customer service. The entire transaction felt disorganized, and poorly managed. Promises were not kept, communication was almost nonexistent, and several issues were only corrected because I noticed them and brought them to their attention. Buying a vehicle should be an exciting experience, not a stressful one. Based on my experience, I cannot recommend this dealership to anyone. There are plenty of dealerships that value honesty, communication, and customer service. Unfortunately, this is not one of them. Chris’s demeanor was an extremely inappropriate and unprofessional way to treat a customer and an equally inappropriate way to represent the Honda brand. I expected much better from a Honda dealership, especially considering I chose this location because my cousin, who works there, highly recommended it. It is incredibly disappointing that what I expected to be a positive and trustworthy experience turned into the complete opposite. I sincerely hope management takes this feedback seriously so future customers are treated with the respect, honesty, and professionalism they deserve.

Liz R

Jul 11, 2026

Google

Thank you Lia Honda Kingston for great service. Thanks Chris Burba and Dylan for excellent service. Really appreciate everyone there!

Claudia Morse

Jul 11, 2026

Google

Jennifer Sedore was very informed and explained all service. She kept us updated as to progress of service.

Timothy P.

Jul 9, 2026

Yelp

Overpriced used vehicles. Very pushy salesmen. Manager is extremely pushy as well. Not a place I'd even go back to

Timothy Phillips

Jul 9, 2026

Google

Came here to look at a used car. It was a few thousand dollars overpriced compared to other dealers. The salesmen and manager were extremely pushy and trying to persuade me to buy the car on the spot. Not a place I'd send my kids to be taken advantage of. I dont see any reason why I'd go back there.

Carla Bryant

Jul 7, 2026

Google

Nicole leader is the best! I bought 4 cars from her. She Always makes sure I have what I want..

Andrew

Jul 6, 2026

Google

Nicole was very helpful even though i didn't make a purchase. 10/10 service!

Thomas Callan

Jul 4, 2026

Google

The representative who assisted me, Jennifer Sedore, during my oil change and check up, was extremely polite and professional. She made my visit to Lia that much more pleasant.

2022 HONDA PILOT SE Owner

Jul 3, 2026

Carfax

Always a pleasure to have my cars serviced here. No over selling and service advisor truly understands and goes out of the way to get your car done quick and efficiently back to you.

Kimberly Horsley

Jul 2, 2026

Google

Great

Drew Pronko

Jul 2, 2026

Google

They washed our car!

J

Jun 30, 2026

Google

Came in to look at and hopefully purchase a used CRV. Listing price changed 4-5k overnight to more than a brand new one cost. When asked if they could move on the price when showed exact comparable models from nearby dealers, they refused. Used outdated sales tactics to keep me there and pressure me into a sale (Holding my keys, refusing to take no for an anwser). I hopped in my car and drove directly to Friendly Honda, and put a deposit down on a CRV. Save your time and money and go somewhere else.

Christine Stokrocki

Jun 27, 2026

Google

I have owned Hondas throughout the years and continue to bring my vehicles to Lia Honda in Kingston. In the past, I have taken my cars to backyard mechanics to save money. This resulted in wasted time, energy, and money. I ended up bringing my car back to Honda to have the job done right. Yes, bringing your car to a dealership comes at a higher price point. However, in return you receive competence, professionalism, peace of mind, and a shiny, clean car (thanks to the complimentary car wash). A special thank you to service advisor, Rob Munson, for providing outstanding customer service throughout the years. Christine Stokrocki

MO CA

Jun 26, 2026

Google

Andrew Quick was very helpful throughout the whole process. He helped me choose the car I wanted and made everything easy to understand. Great experience—thank you, Andrew!

Kate Wunderlin

Jun 26, 2026

Google

Great experience! Traveling through the area from Michigan and needed my car checked. Chris was helpful, kind and quickly solved our problem. Highly recommend.

Sheila Platte

Jun 26, 2026

Google

Joseph Essency was friendly & helpful with any questions that I had, from drop off to pick up.

Shellys Cathouse

Jun 24, 2026

Google

10 years and they have always been good to me. Honest.

Sarah Bertorelli

Jun 24, 2026

Google

I met Rob Munson several Hondas ago. So he has been at Lia Honda for quite awhile, which speaks for itself. But to expand, Rob is always laid back, and tells you what your vehicle needs without being all "salesey" about it. Rob has also generously whenever $ was tight on my end, applied maintenance service coupons I was either unaware of, or HAD received via email, and forgotten about, which has helped make keeping on-time maintenance more manageable during otherwise difficult financial times for me. I would like to recognize Rob as not only an amazing asset to Lia Honda, but to our community of Honda enthusiasts here in Kingston.

Elaine Mars

Jun 24, 2026

Google

I always request Joseph Essency because he helps me to prioritize the work needed to maintain my car. Also he answers all of my questions patiently and is very knowledgeable about cars.

Andrea DiPace

Jun 24, 2026

Google

Recently had an awesome experience. I have been using Lia Honda of Kingston to maintain my vehicle and just recently traded that vehicle in for another. Nicole Leader was wonderful and caring. She answered all my questions and gave me options that suited our lifestyle. I highly recommend Nicole and the team at Lia Honda of Kingston!

Anthony F

Jun 24, 2026

Google

Jeremy McEvoy did a great job helping me find the next vehicle that suits my family needs! He was straight forward and very understanding. I left with a brand new 2026 Ridgeline feeling confident and satisfied. I definitely recommend asking for Jeremy if you’re purchasing or leasing and look forward to working with him in the future!

Andrea DiPace

Jun 22, 2026

Google

Nicole was immediately available to help me and gave me the best options to trade in my old vehicle for this new one. I highly recommend her. She is honest personable and knows her stuff.

Elizabeth Coretto

Jun 20, 2026

Google

Have come here multiple times over the years for emergent issues that arise when I’m visiting my folks; they’re quick, responsive, and make it incredibly easy to drop off your car after hours. Their new policy of taking pictures & video walkthroughs of the car inspection is super helpful for reference & clarity. Always happy with my service.

Dawn Jones

Jun 19, 2026

Google

Great Honda dealer!! Very helpful and knowledgeable! Fast and will always go to them!! Honda of Kingston is the best!!