Got misleading history about the lightly-used car I bought, then absolutely terrible customer service when things went wrong that should have been caught before I bought it. Their MO seems to be to leave you sitting in the waiting area for very long periods of time without giving you any updates or estimates of how much time things will take. A very disappointing experience. I'm really sorry I bought a Hyundai here. Actually love the car, but not the dealership. Employees Worked With: Jennifer Severence

Ian provided great care & service. This is the first time that he has taken care of our vehicle, but I will be with him (Hopefully) in the future, great job !!

Efficient, but they take a while, and the communication skills are lacking. They send estimates via text without speaking to the customer, and expect the customer to approve it or decline without speaking to a technician. The young lady at the front desk was very friendly and helpful. There was no manager on duty at 830am on a weekday, i was told they weren't expected.

Brought in for a recall and added oil change (on sale) at last minute.

Had a great experience with Karen K. in sales.. got a new Santa Fe lease, showed up at 9:45 deal was done in a little over an hour including a test drive. Picked up the new ride at 3pm. Karen was, pleasant, fun and efficient. Ask for her.

My usual service advisor was not there. Had to ask 3 times for someone to check in my vehicle. I felt ignored.

Courteous service.

Mike was great to work with and got the deal I wanted. Thank you Mike and Lia.

Probably the best service sense i started going there.

Tried to get.me to do work that wasn't needed. Turned on ac and changed my drive mode without my permission. Went there for a key fob program and nothing else and they tried to get more money out of me said I needed a front end alignment and don't very dishonest will never go there again

Tyler Peruzzi was my service rep and listened to my needs and offered advice as needed.

Shoutout to Howard! Always friendly, kind and professional. I always have a great experience every time I bring my car in for service.

Howard Finley is a great customer service representative for Lia Hyundai! He's a pleasure to talk with. He understood my needs and concerns when I had my Elantra serviced. Not only is he pleasant, he's professional and knowledgeable. I look forward to working with him again.

After two years of not seeing Caitlyn Bendick, it was nice that when I walked in for my test drive she immediately recognized me and she was flexible with my schedule that day. She also worked with all my questions and expectations to find me the deal that most closely matched what I was looking for. The day of the pick up was very busy but she kept the process going smoothly and kept me engaged with chat while we waited for my turn. She did a great job and was a pleasure to work with.

I bought my 2nd bran new car this year from Michael Zanchelli at Lia. Very quick and easy process had us in and out very quickly, highly recommend if your in the market for a hyundai go to Lia and see Mike.

Customer service staff absolutely wonderful there will attend all your needs and get your car in and out as quick as possible

I visited Lia Hyundai, on 07/01/2026, to service my 2023 Palisade. I was able to pre-schedule the appointment for the 1st appointment of the day because I like to get in and out as early as possible. Oil change, tire rotation, NYS inspection and a recall to replace the 3rd row window glass film. My Service Advisor, Josephine Calabro, couldn't have been nicer. She took good care of me by getting me in right away and keeping me informed of the progress of my vehicle as I waited in the customer lounge. Everything took 2. 5 hours and I was out.

Chloe is always so very happy go lucky and very professional at her job.

The facility was busier on July 3rd than I have ever seen. Though I did not get the name of the gentleman who initiated came out, my service advisor was Ian Shackelton. He was also my service advisor during my most recent visit. And despite being incredibly busy Ian took the time to listen to my concerns and made sure everything was addressed.

Shawn Vital made the entire car buying experience so easy. This was the least stressed I’ve ever been with trading in a vehicle. Very happy with our purchase!

My husband and I were looking for a car to replace our older car. Karen was very helpful and energetic. She answered our questions. She took the time to go over everything in our new car. We would definitely ask for Karen if we buy another car.

If you're looking for a dealership that excels at selling cars but develops a severe case of amnesia the moment you drive off the lot, Lia Hyundai has perfected the formula. I purchased my vehicle in January 2025, and the problems started before I even left the lot. It was a dealer trade, yet no one thought to verify that both key fobs actually belonged to the vehicle or even worked. The center console was also cracked. Apparently, their pre-delivery inspection consists of confirming the car has four wheels and hoping for the best. Getting a replacement key should have taken days. Instead, it became an 18-month masterclass in delay tactics. I was told they were "waiting for the technician," that he'd be there "next week," or that someone would call me. If excuses qualified for Olympic events, Lia Hyundai would be bringing home the gold. After six months of excuses, they offered to let me purchase vent visors and mud flaps at cost as a goodwill gesture. I ordered BOTH front and rear vent visors, along with the mud flaps. Then...radio silence. Another eight months passed before I finally received the magical phone call that "everything was in" and my appointment was scheduled. Against all evidence to the contrary, I assumed someone had actually verified that statement before asking me to rearrange my schedule. That assumption lasted about five minutes. The replacement key fob was missing the laser-cut emergency key, making it incomplete. As for the vent visors, I wasn't informed until I arrived that rear visors don't even exist for this vehicle. Fascinating information, especially considering I specifically ordered front AND rear months earlier. A 30-second phone call could have saved everyone the trouble. Instead, they let me show up anyway, presumably because disappointing customers is easier in person. At this point, this isn't bad luck; it's institutionalized incompetence. Every "We'll call you" meant I had to call them. Every "next week" turned into another month. Every promise came with an invisible asterisk. The only thing Lia Hyundai handled efficiently was the sale itself; and I'm fairly certain that had more to do with it being the end of the month than any commitment to customer service. Once the paperwork was signed, I went from valued customer to unwanted interruption. Eighteen months later, I still don't have what should have been resolved during my first week of ownership. To make matters even better, they're no longer returning my calls, despite the fact that they still owe me the laser-cut key that completes the replacement fob. If Lia Hyundai struggles this much with a key fob, a cracked console, and ordering accessories correctly, I can't imagine trusting them with an actual repair. I'd have more confidence leaving my car with a group of caffeinated raccoons armed with socket wrenches. There are dealerships that earn customers through honesty, communication, and competence. Lia Hyundai appears to be conducting an ongoing experiment to determine how many chances one customer is willing to give.

I met an awesome salesperson at Lia. He went beyond what most sales personnel do. His name is Shawn very personable and knowledgeable. He then introduced me to Jeff in the finance department. Let’s just say I got the car I wanted. TY both.

Justin Pakatar was very helpful and courteous

Josephine Calabro was the Hyundai employee who assisted us at Lia. We had routine service, but I had quite a few questions. She answered all my questions and even researched information for me. The service was quick and efficient, the waiting room very comfortable and the complimentary car wash a real plus!

Karen K, is amazing salesperson, she allows you to make the decision that fits your needs. Not pushy or get crazy calls. I originally wasn’t going to buy a Hyundai, but the reasons I did: 1: Karen K. (Knowledgeable, Honest) 2: The vehicle fit my daughters needs 3: can’t forget Jeff G. Customer service was spot on. I would reccommend working with Karen K and Jeff again.

Just bought a Tuscon here. That experience was fantastic! The service desk could use some help. But, I am super happy with my purchase.

My local Hyundai did not have the particulars on a Santa Fe that we were looking for. We made the 45 mile trip down to Lia Albany. we were treated respectfully and made our purchase on a CERTIFIED Used Santa Fe. Upon getting home we realized we did not get the second key fob for our car. Called the dealership and spoke with our salesman and he told us there was not a second fob available. Our local dealership told us that a second key fob should absolutely have been produced as this was CERTIFIED Used. Now I can't get any response from corporate Hyundai.

I had a great experience with Justin in my search for a new car. He was knowledgeable about the vehicles and trim levels and was able to answer all of my questions. He worked with me and my budget and I felt very happy and confident buying a car from him. My finance manager, Anthony, was also wonderful to work with. He offered me warranty options without making me feel pressured to purchase any of them. Overall, I was very happy with my experience at Lia Hyundai.

Round two and Karen nailed it again! Just bought my 3rd Palisade from the same amazing saleswoman. She’s friendly, knowledgeable, and makes the whole process stress‑free. If you’re looking for someone who truly takes care of you, Karen is the one!

I really appreciated having Tyler Peruzzi help me with my last service visit to Lia for my Sonata. He was efficient, friendly and helpful. I also liked very much that he did not try to pressure me to add other services. He listened to what I wanted done and followed through with that. He even looked up my service record to see when my complimentary maintenance feature ended. I look forward to working with him in the future.

Chloe was very helpful.

Easily the most convenient car buying process I've ever had. Their partnership with Broadview definitely helps that. Everyone is very chill. None of that frustrating back and forth I've experienced at other dealerships. I feel like their prices are quite good, and they were more than fair on my trade in. Caitlyn specifically went above and beyond to help me out. It'll be several years before I need another vehicle but my wife and I intend to come back here. *My experience is specifically with sales. If I remember I'll update with any service experience in the future.

I had an great experience purchasing my vehicle with Karen! She made the entire process smooth, stress-free, and straightforward from start to finish. I did it all online and it was painless. Her customer service is top-notch. If you are looking for a seamless car-buying experience, I highly recommend working with Karen!

Great people to deal with Howard Finaly keep me informed. Only disappointment was the amount of time it took to complete the service.

Would never do business with these shady people!! Very shady horrible experience business manager Jeff Hannagan was rude awful would go anywhere else!! I would give them negative stars wasn’t an option take your business elsewhere!! Awful experience!!! Negative stars got sold a junk vehicle

He did a good job. All I needed was a standard 5,000 mile check-up and oil change. I waited and it did not take too long. There were several cars waiting for service that day, so I took that into account. He had a good personal attitude and should continue this work going forward. That is how I started in my last job. Dexter Bullard

Got different invoice price when I signed vs what i got final.. Way to fool and cheat .. that too just for servicing …good job..

Karen Kingsley<br>Karen greeted me at the door close to closing. She sat with me and listened to my needs. I was never rushed or pressured. She was knowledgeable and warm, a pleasure!

We recently purchased a new Hyundai Palisade Calligraphy from Lia Hyundai, and the experience was truly exceptional. From the moment we arrived, the entire team made us feel welcomed, valued, and well taken care of. A huge thank you to our sales consultant, Cait Bendick, for her outstanding expertise, professionalism, and dedication throughout the entire process. She made everything smooth and stress-free, ensuring our Palisade had everything we wanted. Cait was absolutely wonderful with our toddler, and we greatly appreciated her patience and willingness to spend so much time helping our family. She made us feel like VIPs from start to finish. We would also like to thank general manager Haris for making us feel so welcome at Lia Hyundai. He was professional, patient, and genuinely invested in ensuring we had a great experience. We cannot say enough positive things about him or the dealership as a whole. Lastly thank you to finance manager, Jeff. He was thorough, knowledgeable, and took the time to clearly explain all of our coverage options, both included and additional, so we felt completely confident in our decisions. Thank you to the entire team at Lia Hyundai for delivering such an outstanding car-buying experience. We highly recommend this dealership to anyone looking for a new vehicle and look forward to doing business with them again in the future. 11/10 stars!

Michael Carpenter was great. Took care of exactly what I asked for. I was not in a position to have some of the other work done at this time, but will be back soon to have it taken care of.

Cassandra Storm is so helpful! I’ve bought two cars from her and she is always super helpful, listens to what I’m looking for and delivers. I went in after my green venue was totaled and really wanted another car with a fun color within my budget and she showed me the new two-toned blue/white venue with all upgraded features and I knew that was the car for me. She is super attentive and I would 100% work with her again in future car purchases!

Tyler Peruzzi is an excellent point-of-contact person—responsive and professional. He is always patient and pleasant to deal with.

My sales person Claudio and finance manager Anthony were wonderful during the purchase of my new Hyundai Tucson! They treated me with respect and patience throughout the process. They were both knowledgeable and extremely professional, and seemed to really enjoy selling the brand. The car buying process at Lia was a great experience thanks to them.