ecschell56
Jul 27, 2026
Got misleading history about the lightly-used car I bought, then absolutely terrible customer service when things went wrong that should have been caught before I bought it. Their MO seems to be to leave you sitting in the waiting area for very long periods of time without giving you any updates or estimates of how much time things will take. A very disappointing experience. I'm really sorry I bought a Hyundai here. Actually love the car, but not the dealership. Employees Worked With: Jennifer Severence
RRKona
Jun 10, 2026
michaelkeegan007
May 6, 2026
michaelkeegan007
May 6, 2026
Jyplummer
Dec 19, 2025
glastetterdaniel
Dec 9, 2025
glastetterdaniel
Dec 9, 2025
Karpzilla
Dec 1, 2025
Karpzilla
Dec 1, 2025
crabieapple24
Nov 25, 2025
crabieapple24
Nov 25, 2025
mjudyl64
Nov 23, 2025
Phyl
Nov 10, 2025
Nancy
Nov 6, 2025
John
Nov 5, 2025
John
Nov 5, 2025
arthurjerome518
Oct 30, 2025
arthurjerome518
Oct 30, 2025
kendall.lapham10
Oct 22, 2025
dryan9988
Oct 22, 2025
kendall.lapham10
Oct 21, 2025
kendall.lapham10
Oct 21, 2025
frisk455
Oct 14, 2025
frisk455
Oct 14, 2025
ALONTHEJOB
Oct 8, 2025
ALONTHEJOB
Oct 8, 2025
TiaMac
Oct 4, 2025
TiaMac
Oct 4, 2025
E
Sep 23, 2025
Karen D
Sep 15, 2025
Karen D
Sep 15, 2025
dujour2000
Aug 25, 2025
dujour2000
Aug 25, 2025
Robyn
Aug 16, 2025
Robyn
Aug 16, 2025
EMACHERONE
Aug 12, 2025
EMACHERONE
Aug 12, 2025
med194763
Aug 7, 2025
Jacquelineenglush58
Aug 7, 2025
med194763
Aug 7, 2025
Jacquelineenglush58
Aug 7, 2025
elizabeth_vestal
Aug 4, 2025
Mdmdurivage3
Aug 4, 2025
elizabeth_vestal
Aug 4, 2025
steveg5212
Aug 1, 2025
steveg5212
Aug 1, 2025
george
Jul 26, 2025
Meatball
Jul 7, 2025
VG2
Jul 2, 2025
Floralgal01
Jul 1, 2025
Karen Kingsley is a gem! We made an appointment with her based on all the positive reviews on google, and we are happy to say those reviews are well deserved! We last had a 2018 car so we were unfamiliar with the new technology. She patiently answered all questions. She took time to find out what was important to us in a new car, and made sure we got it. She did not try to sell us a more expensive car, just one that fit our needs. She was pleasant and upbeat through all aspects of our leasing experience. Highly recommend her and Lia Hyundai!
Justin was very helpful even though he was not our salesman. He took us out for a test drive and was just a good guy. If your shopping for a car, look for Justin.
Justin was very helpful even though he was not our salesman. He took us out for a test drive and was just a good guy. If your shopping for a car, look for Justin.
Tim is a pleasure to work with He take the time to explain what I need and the cost.
Great people to work with. They work hard to get you there best deals. If your looking for a car ask for Karen Kingsley.
Great people to work with. They work hard to get you there best deals. If your looking for a car ask for Karen Kingsley.
Top notch service with a smile to match. I'll definitely be bringing my car back to this service department.
Top notch service with a smile to match. I'll definitely be bringing my car back to this service department.
sales guy was good, had car less than a week and the wiring harness for the brake light kept making the dash light come on and off, replaced the bulb and it kept doing the same thing. talked with the sales guy and two managers, told us they wouldn't cover any thing and expected us to pay a diagnostics fee of $170 just to even look at the car, plus what ever it would be to have the part fixed, mind you this problem started 3 days after we took the car home and I have texts out to the sales guy for the issue that are dated. NYS has a 30 warranty by law from any kind of dealer big or small. Its crazy they expected us to pay a diagnostics fee and parts and labor on something we had less than a week and were told it was a ware and tear issue. How can it be ware and tear when I haven't even drove the car 2 days. Disappointed, Wouldn't recommend. You'd think with a dealership as big as Lia with as much money they make, they would make a small issue like this good for the customer less than a week after buy a car from them. Crazy
sales guy was good, had car less than a week and the wiring harness for the brake light kept making the dash light come on and off, replaced the bulb and it kept doing the same thing. talked with the sales guy and two managers, told us they wouldn't cover any thing and expected us to pay a diagnostics fee of $170 just to even look at the car, plus what ever it would be to have the part fixed, mind you this problem started 3 days after we took the car home and I have texts out to the sales guy for the issue that are dated. NYS has a 30 warranty by law from any kind of dealer big or small. Its crazy they expected us to pay a diagnostics fee and parts and labor on something we had less than a week and were told it was a ware and tear issue. How can it be ware and tear when I haven't even drove the car 2 days. Disappointed, Wouldn't recommend. You'd think with a dealership as big as Lia with as much money they make, they would make a small issue like this good for the customer less than a week after buy a car from them. Crazy
Tim was so pleasant and efficient. I was in and out quickly. The waiting room is clean and bright and I had a good cup of coffee on a chilly morning. Thanks for the great service.
Michael carpenter was pleasant and made sure I was able to get what I needed for my car
Another excellent experience at Lia Hyundai. Tim Frank as always was kind, listened, gave me peace. Very patient as well! All employees from the minute I pulled in till I left was very friendly, caring, kind. Thank You again to All!
Me and my family have bought at least a dozen cars from them and it was always a good experience. They go out of their way to make sure youre satisfied. Especially Nicholas Szakolczay who has helped me on many occasions.
Me and my family have bought at least a dozen cars from them and it was always a good experience. They go out of their way to make sure you’re satisfied. Especially Nicholas Szakolczay who has helped me on many occasions.
LiaHyundai is a Dealership that I would recommend. There staff are pleasant and work at fitting your wants in a vehicle. Great job
LiaHyundai is a Dealership that I would recommend. There staff are pleasant and work at fitting your wants in a vehicle. Great job
Faiz was so great helping me with purchasing this car! Im so grateful for him and how much time he put in to help me choose the best car and deal for me and my lifestyle!
Michael Carpenter was great to deal with. He answered all my questions. I wish the oil change could be done a little faster.
My experience was amazing the worker that I dealt with Faiz was awesome and helped answer all of my questions. He helped make the experience of purchasing my first car a lot less nerve wracking.
My experience was amazing the worker that I dealt with Faiz was awesome and helped answer all of my questions. He helped make the experience of purchasing my first car a lot less nerve wracking.
Claudio Montano was my salesperson at Lia. He was very courteous, he knew his stuff from selling to the features on the car. Highly recommend.
Claudio Montano was my salesperson at Lia. He was very courteous, he knew his stuff from selling to the features on the car. Highly recommend.
Chloe Daguillo Was my service representative and she was great. She allowed me to add on a vehicle inspection without it being my primary reason for being there.
Chloe Daguillo Was my service representative and she was great. She allowed me to add on a vehicle inspection without it being my primary reason for being there.
I had issues with my car and had to take it without an appointment as i was about to travel ling distances. Josephine Calabro went out of her way to help me and fit me in. Even when another (not so cooperative) of her coworkers interrupted and said that I had to make an appointment. Thank you Josephine for helping another human being resolve a huge transportation issue so I can keep my job. Shes a shining star for the dealership!
I had issues with my car and had to take it without an appointment as i was about to travel ling distances. Josephine Calabro went out of her way to help me and fit me in. Even when another (not so cooperative) of her coworkers interrupted and said that I had to make an appointment. Thank you Josephine for helping another human being resolve a huge transportation issue so I can keep my job. She’s a shining star for the dealership!
Excellent service from Frederick Jacobs and the rest of the team. They were thorough and timely.
Caitlin Bendick was extremely helpful. She made buying our car a breeze. We will be back.
Caitlin Bendick was extremely helpful. She made buying our car a breeze. We will be back.
Brought in my Elantra for a recall and left having to find a real mechanic. My car was worse-off for having been serviced at LIA Hyundai. Now the windshield wipers dont work. Dont go!!! Even if it is free- itll cost nonetheless.
Brought in my Elantra for a recall and left having to find a real mechanic. My car was worse-off for having been “serviced” at LIA Hyundai. Now the windshield wipers don’t work. Don’t go!!! Even if it is “free”- it’ll cost nonetheless.
Cassandra Storm at Lia was easy to work with, minimal pressure and knowledgeable. I highly recommend her to anyone looking for a new car
Cassandra Storm at Lia was easy to work with, minimal pressure and knowledgeable. I highly recommend her to anyone looking for a new car
49 minutes ago New I cannot say enough good things about Lia Hyundai, especially Cassandra and Anthony! Anthony remembered me from three years ago when we first leased through Lia and to be remembered is the ultimate sign of customer service! Cassandra was so friendly and pleasant to work with. She listened to exactly what I wanted, got me into the car for a test drive and then worked seamlessly with Anthony and the rest of the team to get the deal done within just a few hours! I truly feel that Lia Hyundai goes above and beyond for their customers and thats what made us come back for the second time! We will forever be loyal customers of Lia!
49 minutes ago New I cannot say enough good things about Lia Hyundai, especially Cassandra and Anthony! Anthony remembered me from three years ago when we first leased through Lia and to be remembered is the ultimate sign of customer service! Cassandra was so friendly and pleasant to work with. She listened to exactly what I wanted, got me into the car for a test drive and then worked seamlessly with Anthony and the rest of the team to get the deal done within just a few hours! I truly feel that Lia Hyundai goes above and beyond for their customers and that’s what made us come back for the second time! We will forever be loyal customers of Lia!
I was met by Claudio Montano as soon as I pulled into the dealership. He had a big smile & offered to assist me immediately.
I recently bought my very first car, and I couldnt have asked for a better experience! From start to finish, Michael Zandelli (Mike) was absolutely amazing. He was patient, and made sure I understood every step of the process. Buying your first car can be overwhelming, but Mike made it feel easy and exciting instead of stressful. He listened to what I was looking for, explained all my options clearly, and never once made me feel pressured. I truly appreciated how he took the time to answer all my questions and made sure I felt confident in my decision. Thanks to him, I drove away in a car I love and with complete peace of mind. If you're a first-time buyer or just looking for honest, professional service, I highly recommend Lia Hyundai Albany and Michael Zandelli in particular. Thank you for helping me take this big step!
I was met by Claudio Montano as soon as I pulled into the dealership. He had a big smile & offered to assist me immediately.
I recently bought my very first car, and I couldn’t have asked for a better experience! From start to finish, Michael Zandelli (Mike) was absolutely amazing. He was patient, and made sure I understood every step of the process. Buying your first car can be overwhelming, but Mike made it feel easy and exciting instead of stressful. He listened to what I was looking for, explained all my options clearly, and never once made me feel pressured. I truly appreciated how he took the time to answer all my questions and made sure I felt confident in my decision. Thanks to him, I drove away in a car I love — and with complete peace of mind. If you're a first-time buyer or just looking for honest, professional service, I highly recommend Lia Hyundai Albany and Michael Zandelli in particular. Thank you for helping me take this big step!
My Son and Daughter-in-law found the 2016 Ford escape, 1 owner, low miles. We all went there to test drive and view the car. It rained all day but we decided to get the car and pick it up the next day! Shawn Vital had the car cleaned up and a full tank of gas! No Drama,All Satisfaction!
Within a minute of entering the dealership someone is there welcoming me and assisting me with my service needs. The last couple of times it was Michael Carpenter. He was friendly and went over everything quickly. Very happy here.
My Son and Daughter-in-law found the 2016 Ford escape, 1 owner, low miles. We all went there to test drive and view the car. It rained all day but we decided to get the car and pick it up the next day! Shawn Vital had the car cleaned up and a full tank of gas! No Drama,All Satisfaction!
I have purchased at least five vehicles at Lia over the years and have had .no problem.
I have purchased at least five vehicles at Lia over the years and have had .no problem.
Great re-leasing experience with Karen Kingsley my salesperson. Very friendly, personable, and highly professional. In many little ways she made my dealership experience pleasant. I had vetted her many months earlier by reading dealership reviews. New to the Capital District region, I needed to feel most comfortable having moved from another part of New York and happy with my previous dealer. Karen Kingsley certainly met and exceeded my expectations.
Michael Zantelli was my salesman and very professional and respectful. I got what I was looking for with no pressure whatso ever. My 3fd car from Lia
I recently leased a 2025 Venue with the help of Cassandra Storm. She was on the look-out for this particular Venue over several months. Once it arrived, she contacted me and made the process of leasing stress-free. Cassandra is knowledgeable, patient and genuinely committed to helping her customers find the right car. She took the time to understand my needs, a while back, and made sure I was happy with the Venue. Her honesty and professionalism really stood out, and I appreciated her approach throughout the entire process. What impressed me most was her attention to detail and her willingness to go the extra mile.
Very professional, courtesy. Waits very long. Josephine Calabro was very informative about car part arrival and appointment schedules. She supplied info on how to easily contact her if needed