Anonymous

Jul 10, 2026

Facebook

I had a wonderful experience recently at Lia Hyundai. I met a very nice young gentleman and sales person Shawn Vital. I am not young anymore so buying a car is not as simple as in my younger years. I purchased a 2026 Premium Kona. This car is wonderful. I definitely would refer family or friend to him. AlsoJeff in finance was a pleasure as well to deal with throughout the purchase.

Anonymous

Apr 28, 2026

Facebook

right now I say no because I bought a used car with 20,000 on with dry rotted tires. I just got my registration and and went to get it reinspected where I was told I wouldn't pass due to dry rotand told go to place I bought it Lia hyundai of Albany. there i was called a lier they could easily see the dry rot. they gave me a very hard time. I dont pre inspected it it should have never passed. so I got mad where they told they would split the cost, which was total bull. so eventually caved in just to half way decent tires I have go back this Thursday but after that we will see

Anonymous

Dec 23, 2025

Facebook

Pretty unprofessional experience. Got lied to by the sales manager about included oil changes, called in to inquire about the issue and ask if he would make it right and was told by him he'd look into it and "Call me right back". Weeks later and still nothing. Must be lying is just part of the job. Wouldn't recommend.

Anonymous

Dec 10, 2025

Facebook

I would like to give Dylan Newton cudo’s for his excellent service to put me in a new2026 Hyundai Tuscan H. His knowledge and patience was a plus with me.Start to finish it was a great experience

Anonymous

Nov 20, 2025

Facebook

Karen Kingsley was an outstanding sales professional. She was incredibly thorough and knowledgeable throughout the entire process. Karen is caring, kind, and genuinely committed to helping her customers—she would never steer you wrong when purchasing a vehicle. She truly deserves a rating higher than excellent.

Anonymous

Feb 14, 2025

Facebook

Pleasant buying experience with salesman Shawn Vital.

Anonymous

Jan 9, 2025

Facebook

Scheduled an appointment on a Thursday morning for an oil change. After an hour I saw they were finally working on my vehicle. It’s been two hours now since I’ve been here and hoping to get out soon.

Anonymous

Dec 3, 2024

Facebook

sad day!! lia abandoned me!! purchased 2025 Hyundai Santa fe. won't start! Fixed 3-4 times. sitting in my driveway. paying payment and insurance. No car! Gave them my working car for a trade, and 2,000 in savings. They said they can't help me now!! No buy back!! A company as big as Lia should be ashamed! They got what they wanted, a sale!! $#%& the customer!! 518-947-9023

Anonymous

Sep 16, 2024

Facebook

Great experience with them,karen kingsley was very helpful, along with all the staff there, 👍👍👍

Anonymous

May 7, 2024

Facebook

They treat you with respect and let you know exactly what is wrong with your car, and let you know the price before they do any work on your car. They also recommened any service you need to keep your car up. They don't pressure you in buying anything. I have been dealing with a gentleman by the name of Timothy Frank. I recommend this service person to anyone that brings their car in for service. Thank You Patricia Lewis

Anonymous

Jan 25, 2024

Facebook

I’m telling to to literally go anywhere else to buy a car. We bought a used 2018 Hyundai Elantra back in 2021. Now 2 years later we have had two misfires on cylinder 1, two misfires on cylinder 4, two misfires on cylinder 3 that KEEP HAPPENING. They still have not been fixed no matter how many times they’ve replaced the parts. At one point at 55,000 miles our car ended up with a engine replacement because the misfired cylinders scored the piston walls. Damaging the engine. I can’t wait for it to happen again. You want a loaner car forget it, because they never have one available. I’m stuck calling out of my jobs and losing money and hours and pretty soon could lose the job itself from calling off due to having to bring it in, and stuck at this place for hours waiting for my car to get the same exact diagnosis that it’s had for the past year now. First thing that went at 30,000 was the alternator which we paid $800 out of pocket for because we weren’t even explained about the bumper to bumper warranty that we had, then the cylinders, and every time I come I’m brushed off, and told we can’t tell when parts will fail. Listen I’ve had plenty of cars, and I’ve never had it in the shop 13 times in one year, twice every other month. The owner responds to reviews online but no call backs, no email backs, no real resolution to this car getting fixed. Had to get an attorney general to force them to look over the entire car before returning it to us, and it’s still having the same problem a year later. The real solution replace the car with a different make and model or vehicle all together at this point. How many misfires cylinders and replacing cylinders or wires does it take before admitting the car itself is a problem and a lemon? If you want a car where you get no response on parts, or solutions, or getting it in the shop, and you as the driver are blamed for the issues. Then shop here otherwise I mean this when I say this RUN THE OTHER WAY DO NOT BUY FROM HERE EVER! Their service is poor, their communication is poor, and they do not want to make a resolution to selling you a lemon. Their cars are not worth the money go elsewhere. Stay away from Hyundais and kias.

Anonymous

Dec 8, 2023

Facebook

An optional $1000 warranty (road hazard warranty) was added to my contract without me knowing or acknowledging that I wanted it. I assume commissions or incentives are made off the sale of this warranty. When I noticed, reviewing my contract, I mentioned it to my representative to which she replied, “We do that to improve the buying experience. So you don’t have to sit with anyone after the sale.” I indicated I wasn’t interested in the optional warranty and to take the $1000 off my bottom line cost. I was informed that they couldn’t do that. They could take off the optional warranty but they cannot credit me the $1000. I still do not understand this position. I 100% disagree with this. It’s bad business and unethical. After reading the warranty agreement, I realize that I could simply cancel the coverage after a couple days of the sale and receive a full refund. Why couldn’t they simply omit it from my contract, take the $1000 off my bottom line cost, and save me this trouble? There’s nothing to improve my buying experience. On the contrary, it made me feel as if I was trying to be fooled into an optional warranty. My recommendation to this dealership is to stop this practice. I’m sure I’m not the first customer you’ve lost to this type of bad business. Buyers beware.

Anonymous

Sep 22, 2023

Facebook

THANK YOU LIA! Especially Caitlyn, Preston, employees at the service counter, parts department, the person that detailed our car….EVERYONE! We have “NEVER” had such a pleasant experience buying a car as we did at Lia. Long story short. One of our cars was towed to Lia Hyundai after breaking down on the Thruway. We had never been to Lia, not a customer, never bought a car but they treated us as if we had been customers for years. They repaired the car and did an amazing job. As we picked up the repaired car a beautiful lady, very kind (Caitlyn) approached us and introduced herself. She very genuinely said that if we ever were looking for a vehicle we could contact her if we would like. Fast forward 5 months later we did just that. She was awesome! The entire buying experience was a pleasure, every detail! When we pulled into the lot to pick up our new car it sat there spotless, shining, with a big bow on the hood. I have never bought a car that was detailed beyond our expectations and then to have a bow on it! Thank You again everyone, especially Caitlyn for your care, kindness, hard work and treating your customers like friends!

Anonymous

Jul 8, 2023

Facebook

Absolutely trash service. They not only sold my cousin Brett ransack a faulty new car but they also had it vandalized on there lot and said that he had to cover it himself and that he also had to give his loaner car back. And then they called the cops on him because my mother Annmarie rasnick went to pick him up because they kicked him outside in the 95 degree wether with his 2 year old son.

Anonymous

Jul 7, 2023

Facebook

My cousins car has been at this dealer for 5 months with no clear timeline on when it will be back. It has been to the dealer 3 times for the same thing since he’s had the car. While the car was at this dealership it was vandalized and parts were taken, and they told him he has full responsibility over this, even though his car hasn’t been in his possession. He then brought the loaner car he’s has to the dealership for a routine oil change and they took the car back without notice, and made him, his 2 year old son and all of their stuff sit out in 92 degree weather. Obviously he was upset and angry. We drove to pick him up and grab his belongings and then the cops were called. The cops were polite and did not understand why the dealership went through such great lengths to call them. Although my family has bought many cars from them, I can say not only will we never recommend them, but we will never give them another dime. It’s unreasonable and insane the lengths they have gone to treat him poorly. They said an engine swap would be best but corporate has not approved it. The car is a certified pre owned with plenty of life on the warranty, they have no honored it. Consider these reviews before purchasing

Anonymous

Jul 6, 2023

Facebook

0/10 highly don’t recommend.

Anonymous

Apr 2, 2023

Facebook

Just leased my 4th car from Lia Hyundai. The salesman Claudio Montano was so very helpful and patience with all my questions..Hope he’s still there when I come back in 3 years! Love the Hyundai’s cars.

Anonymous

Feb 15, 2023

Facebook

This is our 5th vehicle from Lia and it was once again a enjoyable experience. Caitlyn was very knowledgeable and helpful throughout the entire process.

Anonymous

Jan 10, 2023

Facebook

Bought two cars from Lia Hyundai and was very satisfied. Had service done yesterday. Very efficient -- troubleshooting to find the problem and fixed it. Thanks Larry Salisbury for your help.

Anonymous

Oct 22, 2022

Facebook

Friendly service department! Never have an issue and in and out reasonably quick.

Anonymous

Sep 11, 2022

Facebook

After purchasing 8 vehicles from this dealership this service visit was the longest and most chaotic I have ever had— I understand you are under construction but I expected a better solution to customer service Shane got us taken care of except for the phone charger ( that doesn’t charge-including his phone) we could not stay do to an appointment we had for 12 noon from an 845 appointment

Anonymous

Sep 11, 2022

Facebook

I set up appointment for a test drive then I drove almost 2 hours to get there and nobody knew what was going on or if the car was even there. I loved the car I test drove even though I could only go 10 miles cause there was absolutely no gas in the car. I decided to purchase the car but the sales manager tried to screw me over on my trade in eventually they gave me what I wanted cause I almost walked. They did screw me on a 2nd key fob which is now going on 3 weeks and it still hasn't been ordered and I'm getting no one to call me back regarding it. Love the car but will never buy another vehicle from this place ever again and definitely will not be taking it there for my servicing.

Anonymous

Jul 11, 2022

Facebook

I was going to do a 2 car deal- my lease was up and we were going to purchase out the car, using a second hand one we had for it too, and then I was going to upgrade to a newer model lease. All was good, the sales person wrote up the quotes, my husband signed up for the 2 car deal- yesterday. When he came in today to do all of the registration and they insurance paperwork Lia now said that yes, the deal that was on paper that they wrote up for us now was not the real deal and they would not make any money so they were not honoring our signed deal any more!!! This is ridiculous and unethical. They gave us quotes, we signed, and now they will not honor them. I used to like this dealership, now I will never use them again. Very disappointed how they went downhill.

Anonymous

Apr 30, 2022

Facebook

Had previous bad experience with this dealer and their service and sales. Never wanted to go back but they had a hybrid coming Thst I wanted. Worked with a nice yet not very in experienced salesman. Put a deposit down and told car was arriving early. Suddenly they couldn’t. Tell me for a month where the car was. Evasive answers and multiple attempts to sell me other products made me suspicious they had sold the car already. When I pressed to talk to the manger , my suspicions got even more as he was more evasive. Given I was on a time line for a car , I relented and opted for another non hybrid. Manager said he would get me numbers in the am. Two attempts Later wrong vehicle and differ t prices than discussed I was done with the incompetent dealership. It was a cluster of events for a month and half. Within 6 hours of deciding ti move on from here I found a great salesman with Garvey and got a very nice 2022 Tucson for less than Lia was even telling me. Confirmed my previous experience that this isn’t a place I want to do business with.

Anonymous

Apr 23, 2022

Facebook

I had a great service experience thanks to Timothy Frank who was my service advisor when I came in for a repair to my backup camera.

Anonymous

Apr 7, 2022

Facebook

Karen Kingsley was awesome!! Very responsive and helpful!! Finance was excellent as well!! Willing to drive the extra miles for great service and to feel appreciated!! Thank you Karen!! Loving my new Hybrid Tucson!!❤️❤️❤️