Darrian

Sep 8, 2026

Google

I brought my car here only for a routine NYS inspection, with no mechanical or drivability concerns. My dashcam showed it being taken on two separate test drives and driven aggressively in Sport or manual mode (impossible to say which but having the car as long as I have I can hear the difference) , including unnecessary acceleration, braking, and manual (or sport mode downshifting). When I questioned the service advisor, he claimed going through all the vehicle’s driving modes was part of the inspection procedure, which was not a credible explanation. When I said accelerating quickly he said yes there was unusually long pauses after I spoke so he was digging deep to give his BS PR responses. Customers leaving their vehicles here even for something as basic as an inspection should be aware that their vehicle may be driven much harder than expected. If you have a dashcam, I strongly recommend reviewing the footage afterward.

Monica Richardson

Sep 8, 2026

Google

Highly recommend going here.Brandon and Jared were do helpful and knowledgeable and straight forward. I will never go anywhere else.

2018 TOYOTA HIGHLANDER LIMITED/LTD PL Owner

Sep 5, 2026

Carfax

Always do a great job! I'd recommend them to everyone.

Richard J Naylor

Sep 3, 2026

Google

They are well organized and efficient. My Prius has not had any problems. Now that there renovation is done, the waiting areas are excellent.

Jim Cesare

Aug 31, 2026

Google

Nice people. Friendly

Kaitlyn Birkholz

Aug 30, 2026

Google

nothing went okay. service is always 3 plus hours and they sold me a lemon. they knew it was my first time buying, never fixed what they were supposed to fix when it came to buy. very disappointed and will never go back.

Jess Janson

Aug 26, 2026

Google

I needed some parts for my truck. Called up Lia and they had my parts shipped and I got it the next day! Friendly staff and super helpful.

Matthew Connell

Aug 22, 2026

Google

Christa and Chris

Joey Duffy

Aug 19, 2026

Google

Verry friendly staff.

Rich Family

Aug 19, 2026

Google

I do like the pre paid maintenance etc. I just dislike how they always try to up sell when you're getting basic service done. 364$ for spark plugs, etc. Also they have your service records why are trying to have me do maintenance again even though it was done 15k miles ago?

Aisam Aisam

Aug 15, 2026

Google

Bought a rav 4 over 2 weeks ago and still waiting for my trade check!!!! Really disappointed the financial manager Khalil Rasouly after signing the deal don’t answer my calls and emails …not a good way to do business

Ashton Suarez

Aug 15, 2026

Google

I’m disappointed with my experience with Lia Toyota’s Service and Rental Departments. My 2024 Tacoma is currently sitting at the dealership waiting for a covered warranty repair (rear shock replacement). The replacement part is on national backorder with no ETA, and the only update I’ve received is essentially, “the part is on backorder.” The dealership has provided a rental, which I appreciate, but it is a compact economy sedan that does not provide anything close to the utility of the midsize truck I rely on for everyday life. I've been on the “swap list” for days with no update. With more than 15 locations, I expected them to be able to find something more suitable while my truck is unavailable. Regarding the repair timeline, I have had to contact another Toyota dealership to get more information about the parts situation because I am not receiving meaningful updates from Lia. I understand that a national parts shortage may be outside the dealership’s control, but communication and customer support are not. I expected much more from the Service and Rental Departments of a dealership representing the Toyota brand. What a letdown from both the dealer and the brand as a whole. This is my first Toyota after purchasing three new Hondas in the last 10 years, and unfortunately, this experience has made me question whether it will be my last.

Kingsley Czermerys (K.C.)

Aug 14, 2026

Google

I usually am really stressed buying a new car, but I genuinely had an excellent time buying at Lia Toyota with Tom Pottenburgh! My car was totaled a week ago, and I was able to walk out in an hour and a half fully confident about my new purchase, and not feeling stressed by the experience at all. Tom was excellent explaining everything, was fully transparent, and really made the experience very low key. Hopefully I won’t have to buy a car anytime soon, but I know the next time I do, it’s going to be here. When any of my friends need a new car, this is going to be my top recommendation.

King Word

Aug 13, 2026

Google

The don’t know how to work I bring tow time for alignment still not good

harun urucu

Aug 10, 2026

Google

I came to Lia Toyota of Colonie today for an oil change and was really impressed with the newly renovated customer waiting and service areas. Everything looks modern, clean, and very welcoming. The coffee area and the products offered were a great touch. I especially appreciated the restrooms—they are completely enclosed for privacy, extremely clean, and very modern. Overall, I was very happy with the experience. Great job on the renovation!

Nita Rowinski

Aug 6, 2026

Google

While I was initially hesitant to engage with a Lia dealership (due to a previous negative experience), I found Rob Gracia to be a wonderful salesperson. He listened well, was respectful of my wishes, was VERY patient / not pushy and kept me in the loop during the entire purchase process. I’m now happily enjoying my new Toyota Sienna!

Elton Vandermark

Aug 6, 2026

Google

The rental car personal are very kind,friendly, and very professional. The Toyota service department (Sarah) especially is very kind,friendly and explained all needed repairs in a manner i understood, and all teams members are always say hello do you need anything, are you having a good day,I highly recommend them 10+,prices are a little high,but that's today's world ,everything is high,keep up the excellent job,I am a customer for a long time, so so happy with this dealership.

Annah Singh

Aug 5, 2026

Google

Fast , reliable and efficient service especially by my service advisor Naiomi

gg delo

Aug 4, 2026

Google

Naomi Hughes was a pleasure to meet! She was informative, very welcoming and personable!

Erin Madden

Aug 2, 2026

Google

Rick, the head of the services department, was very kind and understanding. We left feeling very satisfied with repairs and total cost.

Matthew Burns

Aug 2, 2026

Google

Worst sales experience ever. I was assured they had the vehicle I wanted on the lot, they did not. Wasted a full two hours of my time (plus the phone calls) only to be told that they couldn’t actually get the vehicle that they said they had. The sales person was completely uninterested and didn’t even know the product they were supposed to be selling. I’ve driven Toyotas for more than 30 years, I bought a Honda from Mohawk instead. What a disappointing interaction with the Lia sales team (except Faraz, he was very apologetic).

Vra’den Terry

Jul 30, 2026

Google

CHRISTA WAS AWESOME !!! She helped me with all my needs and I got the best deal in the world!!!! READY TO GET THIS BEAMER OTR🙏🏿🙏🏿🙏🏿🙏🏿

john rogers

Jul 30, 2026

Google

Rob Gracia explains the different model toyotas in simple terms and helps narrow the decision. The price is fair and staff all knowledgeable at Lia Toyota.

Jacob Wojtowecz

Jul 29, 2026

Google

Excellent car buying experience all around from Kelly in sales, all the way to Khalil in finance. Kelly made the car buying process as stress-free as possible. I truly felt like he was advocating for me to get the best deal. Thanks Lia Colonie!

April Miller-Miller

Jul 29, 2026

Google

I had an extremely disappointing experience during my recent appointment for an oil change and tire rotation. When I arrived, my service advisor, Jennifer, was unable to find my appointment. After I showed her my appointment confirmation text, she was finally able to locate it. I then mentioned that there was a coupon on the dealership's service specials page for a free tire rotation. Rather than acknowledging what I said, she immediately began trying to upsell additional services, which I politely declined. From the time I arrived to finishing my transaction , my son and I were waiting nearly two hours. When I reviewed the paperwork, I noticed that instead of applying the free tire rotation coupon, she had given me $20 off the oil change. Since the free tire rotation was the better value, I asked if she could apply that promotion instead. She told me she had never heard of the coupon. I found that very hard to believe, as it has been on the website for months, and my husband has used it there before without any issues. Jennifer then told me I would have to pull up the website and email her the coupon myself. I have never been asked to do this before and neither has my husband. In past visits, service advisors either knew what promotions were available or looked them up themselves. She refused to do either. Because my phone had very little service, the email would not send, so I had to call my husband at work and ask him to email the coupon for me. That seemed completely unnecessary. I was so overwhelmed at this point. What made this experience even worse was that I had my special needs child with me. After sitting there for two hours, he understandably became frustrated. Jennifer could clearly see the situation, yet instead of helping resolve the issue, she left me to do the work of finding and providing the coupon myself instead of her doing her job. It made me feel like she was trying to take advantage of the situation and hope I would give up and pay more. I hope this situation is addressed so other customers do not have a similar experience. Unfortunately, this experience has made me very reluctant to return for future service, and I will likely consider taking my vehicle to Northway Toyota or Steet Toyota instead.

Noreen Avallon

Jul 29, 2026

Google

Christa Gentile was amazing. We are so grateful for her help and patience. The finance department was poor. So poor I will not be buying our next vehicle from you.

John Bevington

Jul 28, 2026

Google

I've been using Lia Touyota for a long while now since I'm now on my 5th new Toyota. Got to say it's convenient for me to make an appointment for Toyota care service and usually get in by the next day, with a convenient scheduling . When I was unable to locate a new Toyota and bought somewhere else , I brought my car to Lia for service and was treated withe same quality of service. I developed a trust with having Lia perform my service work and allowed me to wait for work to be completed. With the change of Toyota allotment system, which I'm not crazy about, I'm glad to be back in the Lia family buying a new Rav 4.

2025 TOYOTA CAMRY XSE/XLE/LE/SE Owner

Jul 26, 2026

Carfax

Perfect manager and service.

mark reynolds

Jul 24, 2026

Google

Jennifer Hall great. Very friendly and knowledgeable. Kept me informed of time and costs.

Sadna RAMGADOO

Jul 22, 2026

Google

Excellent customer service and genuinely helpful staffs.

Lori Swistun-Barnett

Jul 21, 2026

Facebook

Have leased and purchased many cars in the past from various dealers. Always frustrated by them not having the vehicle advertised, not having the color I wanted, trying mercilessly to upsell me and by the amount of time the process took. For the first time, that wasn’t the case. We were pleased to find the exact vehicle we were there for, in the color we wanted, at the price advertised. Our salesperson, Dennis Sunkis, was a pleasure to work with. He was friendly, knowledgeable and upfront about all the details. There was NO pressure to purchase anything I didn’t want. No need to spend hours at the dealership to get the deal done. All documents were emailed to me for my approval and pickup was scheduled. I asked Dennis how long I was going to need to be there for signing. He said it would take no more than 45 minutes. It didn’t. This was, by far, the best experience I’ve ever had with car shopping. Thanks so much to Dennis and Lia Toyota for making it so easy.

Cassie Gleason

Jul 21, 2026

Google

Was referred to JohnHenry Phillips…he was awesome!!! Made it all so easy…always got back to me when I bugged him with questions! Appreciated all he did. Will go back to him in future and would recommend him to everyone

Maureen Van Deusen

Jul 21, 2026

Google

I had a great experience working with Kelly at Lia. He was very knowledgeable and made sure I knew what I needed to have on hand to pick up my car without any issues. I recommend Kelly at Lia!

Jacob Ancri

Jul 20, 2026

Google

Service advisor Paul Martin went out of his way to show meaningful care throughout the appointment in a way that isn't common in the business anymore

Jagan

Jul 18, 2026

Google

I had an excellent experience purchasing my 2026 Toyota Grand Highlander Hybrid from Lia Toyota of Colonie. John Henry was knowledgeable, patient, and very thorough. He answered all of my questions, kept me informed throughout the process, and made buying my new vehicle smooth and enjoyable. I really appreciate their professionalism and would highly recommend him to anyone looking for a new Toyota. Thank you again for making this such a great experience!

2019 KIA OPTIMA LX/S Owner

Jul 18, 2026

Carfax

Great work by the staff..... car riding real good

Nancy Chan

Jul 17, 2026

Google

I really like this car dealership because of its services Service Advice Jennifer Hall is friendly .

Amber G

Jul 17, 2026

Google

I had been looking to purchase a car for about 18 months with no luck. Full transparency, I am quite picky and was hesitant to make the change from my trusty 2014 Toyota Camry. I wanted to stay in the Toyota family because I have had nothing bot positive experiences with Toyotas. I was open to New or Used cars but had trouble pinpointing exactly what features were important to me in a new car. We were met by John Henry who truly went above and beyond talking me through the features from a 2024 Rav4 and a 2026 Rav4, highlighting the differences and helping me identify what features were a dealbreaker. He spent several hours with me in person as well as phone calls and text messages back and forth, answering all of my questions without hesitation and always with a positive attitude. Ultimately I purchased a 2024 Rav4 and I couldn't be happier. Any worries I had about the stress and nuances of change went out the window. I truly love my new car and am very confident and happy about my purchase. I would highly recommend John Henry if you are looking to purchase from Lia Toyota. He is incredibly knowledgable, understanding, patient, and willing to truly get you into the car you are looking for. There was no pressure and he treated me like family throughout the entire process. Ask for John Henry, you will not be disappointed!

Michael K.

Jul 17, 2026

Yelp

Very Terrible, recently bought a 2026 RAV 4 Hybrid, they wouldn't negotiate the price except for only $500 off saying there's few available then after the sale the salesman knew nothing about it and 5 weeks later we still can't figure out the controls. The salesman can't even be directly reached and left a message 2 1/2 weeks later that he'd been on vacation, what a joke! We are in our mid 70's and the technology is way over our heads.

Dave Stewart

Jul 17, 2026

Google

Sarah Richard’s was a pleasure to work with during my visit to get a DMV vehicle inspection

Hidayat M

Jul 16, 2026

Google

Good work thank you

Charles Marvin

Jul 16, 2026

Google

Naomi and ger team did a good job servicing my Toyota.

Michael Salzer

Jul 16, 2026

Google

Lia Toyota is one of the most reliable service centers I think in the Capital District area

Jacob

Jul 15, 2026

Google

Very helpful!

Tim C

Jul 14, 2026

Google

Service was pleasant and quick.