Reviews
402Cars2
Jun 10, 2026
DealerRaterTom my salesman was a breath of fresh air when buying a car! Would recommend to everyone I know!
Cars2
Jun 9, 2026
DealerRaterTom my salesman was a breath of fresh air when buying a car! Would recommend to everyone I know!
Mcm
Feb 27, 2026
DealerRaterWe met Joe H last yr when we were looking for a van but decided to wait. Even tho he wasnt making a sale, gave us great cust svc. In Jan we went in to buy and if it werent for Joe, dont think it wouldve been possible- Joe made it happen! He also spent an hr with us on another day helping figure out the technology/car play etc. After decades w/ Lia Honda, we were glad to be able to stay in Lia Group. Great job Joe!
Mcm
Feb 26, 2026
DealerRaterWe met Joe H last yr when we were looking for a van but decided to wait. Even tho he wasnt making a sale, gave us great cust svc. In Jan we went in to buy and if it werent for Joe, dont think it wouldve been possible- Joe made it happen! He also spent an hr with us on another day helping figure out the technology/car play etc. After decades w/ Lia Honda, we were glad to be able to stay in Lia Group. Great job Joe!
Renacunningham47
Dec 15, 2025
DealerRaterI cannot say enough good things about my experience and my car salesman, Kelly P. As a young woman who was buying a car in a mostly male dominant field, I was very nervous and apprehensive. The biggest blessing was Kelly. His patience, his demeanor, and knowledge were all impeccable. I cannot rave enough about him. He was extremely thorough and professional but most of all, kind. I truly cannot emphasize on how amazing he made the whole experience of this process be. He was the complete opposite of an abrasive salesman. Its a big deal buying a car, and he knew how important it was for me. I will always recommend anyone looking for a Toyota to go to Lia and ask for Kelly P. If I could give a 10 star rating I would because he deserves that. I hope he receives the type of recognition he deserves after making this whole experience feel so easy.
Dontstopdancin
Dec 15, 2025
DealerRaterPositive experience. Worked w/Kelly P. He was knowledgeable, professional, polite. Highly recommend him and dealership
Dontstopdancin
Dec 14, 2025
DealerRaterPositive experience. Worked w/Kelly P. He was knowledgeable, professional, polite. Highly recommend him and dealership
Renacunningham47
Dec 14, 2025
DealerRaterI cannot say enough good things about my experience and my car salesman, Kelly P. As a young woman who was buying a car in a mostly male dominant field, I was very nervous and apprehensive. The biggest blessing was Kelly. His patience, his demeanor, and knowledge were all impeccable. I cannot rave enough about him. He was extremely thorough and professional but most of all, kind. I truly cannot emphasize on how amazing he made the whole experience of this process be. He was the complete opposite of an abrasive salesman. It’s a big deal buying a car, and he knew how important it was for me. I will always recommend anyone looking for a Toyota to go to Lia and ask for Kelly P. If I could give a 10 star rating I would because he deserves that. I hope he receives the type of recognition he deserves after making this whole experience feel so easy.
Toyota Fan
Dec 8, 2025
DealerRaterI rated this Service Center (five stars) basically because the service advisor, Art Palazzolo, was professional, knowledgeable and customer focused. He greeted me as soon as I came in for my appointment, understood my concerns and kept me posted on the progress. I suggest the management of Lia Toyota take a look at their service prices. Based on my experience of getting my car serviced in the higher cost of living Boston area (which I've traveled to quite frequently), Lia Toyota prices seem to be even higher in comparison. Wait for coupons or specials, if you can. Overall, five stars for Art Palazzolo and the above suggestion for management.
Toyota Fan
Dec 7, 2025
DealerRaterI rated this Service Center (five stars) basically because the service advisor, Art Palazzolo, was professional, knowledgeable and customer focused. He greeted me as soon as I came in for my appointment, understood my concerns and kept me posted on the progress. I suggest the management of Lia Toyota take a look at their service prices. Based on my experience of getting my car serviced in the higher cost of living Boston area (which I've traveled to quite frequently), Lia Toyota prices seem to be even higher in comparison. Wait for coupons or specials, if you can. Overall, five stars for Art Palazzolo and the above suggestion for management.
mvenuti2
Dec 5, 2025
DealerRaterService advisor Nicholas Mucha, along with the service technicians, continue to provide outstanding customer service and vehicle support. I appreciate their attention to detail as well as providing information about upcoming maintenance needs.
mvenuti2
Dec 4, 2025
DealerRaterService advisor Nicholas Mucha, along with the service technicians, continue to provide outstanding customer service and vehicle support. I appreciate their attention to detail as well as providing information about upcoming maintenance needs.
rosiepro1016
Nov 28, 2025
DealerRaterPrompt service and representative was knowledgeable and friendly. I was early for my appointment but I was taken in right away and not made to wait.
rosiepro1016
Nov 27, 2025
DealerRaterPrompt service and representative was knowledgeable and friendly. I was early for my appointment but I was taken in right away and not made to wait.
Ndirish793
Nov 27, 2025
DealerRaterFast & professional service provided. Service coordinator Marinda has excellent communication and will work with you to save $
Ndirish793
Nov 26, 2025
DealerRaterFast & professional service provided. Service coordinator Marinda has excellent communication and will work with you to save $
dominickraymondbelli
Nov 18, 2025
DealerRaterNoah Rosenberg was friendly and easy to work with. He made a the experience easy
Dhampsonexcel
Nov 13, 2025
DealerRaterBrittany went out of her way to assist me with my vehicle’s service. She was both professional and courteous.
moonroks57
Nov 3, 2025
DealerRaterSuper nice people to work with. Easy in and easy out, great service. Sarah Richards was great held letting us know how our service was going.
moonroks57
Nov 2, 2025
DealerRaterSuper nice people to work with. Easy in and easy out, great service. Sarah Richards was great held letting us know how our service was going.
KateG
Oct 23, 2025
DealerRaterI had a great experience with purchasing a new Rav 4 from Joseph Harrigan. I didn't have an appointment and even though he was very busy he made my purchase perfect. This is my first brand new vehicle and I couldn't be happier!! Joe is a great asset for the Lia family.
KateG
Oct 22, 2025
DealerRaterI had a great experience with purchasing a new Rav 4 from Joseph Harrigan. I didn't have an appointment and even though he was very busy he made my purchase perfect. This is my first brand new vehicle and I couldn't be happier!! Joe is a great asset for the Lia family.
Mikedtamasi1
Oct 20, 2025
DealerRaterThey take good care of their loyal customers, quality work and price discounts. They work with their long term customers.
Mikedtamasi1
Oct 19, 2025
DealerRaterThey take good care of their loyal customers, quality work and price discounts. They work with their long term customers.
thoff367
Oct 16, 2025
DealerRaterChris Forchilli was excellent. Personable, knowledgeable, good communicator Thank you for the opportunity to respond
denistejada84
Oct 16, 2025
DealerRaterI had an Amazon experience, personal 10/10 relat good and fasta service, recomended great.
denistejada84
Oct 15, 2025
DealerRaterI had an Amazon experience, personal 10/10 relató good and fasta service, recomended great.
roberts
Oct 15, 2025
DealerRateri had an excellent experience with Justin Cole, I will continue to ask for him when my vehicles are serviced
Oct 15, 2025
DealerRaterGreat service ! On time ready as promised. and notified when completed . Justin Cole did a great job
Oct 14, 2025
DealerRaterGreat service ! On time ready as promised. and notified when completed . Justin Cole did a great job
roberts
Oct 14, 2025
DealerRateri had an excellent experience with Justin Cole, I will continue to ask for him when my vehicles are serviced
jollyjew1
Oct 14, 2025
DealerRaterStaff was professional and friendly- service done in a reasonable time- service advisor Marinda was helpful and efficient Service manager Rick explained to me what was involved in taking care of a problem on 2015 Camry was appreciated and I scheduled appointment to take care of it
jollyjew1
Oct 13, 2025
DealerRaterStaff was professional and friendly- service done in a reasonable time- service advisor Marinda was helpful and efficient Service manager Rick explained to me what was involved in taking care of a problem on 2015 Camry was appreciated and I scheduled appointment to take care of it
jgood1114
Oct 13, 2025
DealerRaterChris in the service department went the extra mile to help me out. You are in good hands at Lia , especially if Chris is your service contact person. Ill definitely go back for my service needs.
jgood1114
Oct 12, 2025
DealerRaterChris in the service department went the extra mile to help me out. You are in good hands at Lia , especially if Chris is your service contact person. I’ll definitely go back for my service needs.
nlowrey
Oct 11, 2025
DealerRaterMadision Demarco handled my service professionally, efficiently, with kindness and a sense of humor. My overall experience was a pleasure.
nlowrey
Oct 10, 2025
DealerRaterMadision Demarco handled my service professionally, efficiently, with kindness and a sense of humor. My overall experience was a pleasure.
Doteski
Oct 4, 2025
DealerRaterAlways have a great experience at Lia Toyota of Colonie. The automotive technicians have done great work and Rick Grugan has always been friendly. The dealership is clean and service is easy!
Doteski
Oct 3, 2025
DealerRaterAlways have a great experience at Lia Toyota of Colonie. The automotive technicians have done great work and Rick Grugan has always been friendly. The dealership is clean and service is easy!
bwduggan
Oct 2, 2025
DealerRaterIt was great thank you so much for everything it was so easy to drop off and service my car
sarcon
Oct 2, 2025
DealerRaterMy husband and I have been Lia Toyota customers for many years. We've bought several cars from them over the years and have always been satisfied with their sales and service department. Recently we made an appointment with service writer Justin Cole regarding my 2017 Rav4 (which I bought from Lia Toyota) to address the battery bracket recall. I could not be happier dealing with Justin, as he pointed out to me and my husband very important services that we could actually see that needed our attention immediately. After getting the car back, we immediately saw the improvement in how it drove. THANK YOU JUSTIN COLE :).
sarcon
Oct 1, 2025
DealerRaterMy husband and I have been Lia Toyota customers for many years. We've bought several cars from them over the years and have always been satisfied with their sales and service department. Recently we made an appointment with service writer Justin Cole regarding my 2017 Rav4 (which I bought from Lia Toyota) to address the battery bracket recall. I could not be happier dealing with Justin, as he pointed out to me and my husband very important services that we could actually see that needed our attention immediately. After getting the car back, we immediately saw the improvement in how it drove. THANK YOU JUSTIN COLE :).
Sbao1936
Sep 29, 2025
DealerRaterIm overall satisfied with the service provided by Lia Toyota. In particular I was very satisfied with the salesperson Kelly Pagano services, help and attention. Thank you.
Sbao1936
Sep 28, 2025
DealerRaterI’m overall satisfied with the service provided by Lia Toyota. In particular I was very satisfied with the salesperson Kelly Pagano services, help and attention. Thank you.
karenmorris12304
Sep 24, 2025
DealerRaterChris Comorski was my service advisor. He always does an excellent job and assists me with whatever I need.
karenmorris12304
Sep 23, 2025
DealerRaterChris Comorski was my service advisor. He always does an excellent job and assists me with whatever I need.
rooster1346
Sep 23, 2025
DealerRaterEvery time I have Art Pallazolo as my service advisor, I feel that I am taken care of with prompt service and solid no nonsense advice.
rooster1346
Sep 22, 2025
DealerRaterEvery time I have Art Pallazolo as my service advisor, I feel that I am taken care of with prompt service and solid no nonsense advice.
Frank15527
Sep 22, 2025
DealerRaterKelly Pagano was a huge help and very professional. He did an awesome job finding me a vehicle and I highly recommend working with him.
bgatthebeach
Sep 20, 2025
DealerRaterMadison Demarco was friendly and efficient. My car was ready in the time she gave me. I will request her again as my service advisor, she was great