Michael K.

Jul 17, 2026

Yelp

Very Terrible, recently bought a 2026 RAV 4 Hybrid, they wouldn't negotiate the price except for only $500 off saying there's few available then after the sale the salesman knew nothing about it and 5 weeks later we still can't figure out the controls. The salesman can't even be directly reached and left a message 2 1/2 weeks later that he'd been on vacation, what a joke! We are in our mid 70's and the technology is way over our heads.

Martin P.

Jul 11, 2026

Yelp

I want to compliment Christa Gentile. We first met her this past Sunday when we stopped in to look at 2 cars that were on your website. As it turned out both were rentals and kind of stripped down - not what we were looking for. Knowing what features we wanted, instead of just losing a sale, Christa suggested a different vehicle. It was at a higher price than we wanted to spend but Christa did a great job explaining features and what options the vehicle offered. We had been looking for a straight gas vehicle but Christa's explanations and wonderful personality had us interested. We went over some numbers and, it total, they ended up being too much for our budget. This was a used 2023 Rav4 SE. No offense, but I knew you had marked it up from the price you bought it for - as any good business person does - so, I told Christa if we could play with numbers a bit - we might end up buying your vehicle (my wife wanted a Honda CRV but Chrita was very persuasive) Anyway, Christa was able to convince one of your Sales Manager to come down a little bit - not as much as we had wanted but she showed good faith. We agreed to purchase the vehicle which would not have been the case without Christa's sales ability. We came back today to pick up the vehicle today and had an appointment to pick up at 6:00 PM. We had another appointment at about 6:30 somewhere else so we arrived at about 4:45. Even though we were early, Christa accommodated us and got the paperwork expedited and we got that all signed. Then we had to wait for the "finance guy". Again, we had an appointment at 6:00 and were were hoping he could get us in early. I had mentioned to Christa that we had absolutely no interest in ANY aftermarket warranties and we just wanted to sign the final papers and leave. Anyway, we had to wait for our 6:00 appointment - solely to wait for Kalil. When it went past 6:00 I went his cubicle and said I just wanted to sign and go and I reiterated - twice - that I had not interest in any warranties and that he was running late and that I was annoyed and had to leave. I chased him TWICE and he said he was getting together some coverage info to discuss with me. I told him AGAIN I dis not want any of it! I just wanted to sign and go! Finally, at 6:30, he came to our table, knowing that I was already VERY annoyed at him being late and holding us up, AND HE PROCEEDED TO TRY TO SELL ME SOME WARRANTIES! Perhaps he is brain injured but when I had already told him no warranty interest stop selling! Listen to the customer!!! With a bit of an attitude he presented some additional paperwork I needed to sign/initial - none of which could not have been presented by Christa - or anyone else! He just wanted the opportunity to try to up sell me! LISTEN TO YOUR CUSTOMER! When he came to the table he never introduced himself to my wife and me, he just went into sales mode. After the paperwork was done he picked himself up, turned around, and walked away! HOW RUDE! No thank you. No congrats on your purchase, no hope to see you again in future. Just walk away. Kalil is the most unprofessional person I have ever dealt with and I am in my 70's! In future, since we like Christa a lot, I will consider purchasing additional vehicles from you BUT never if Kalil has anything to do with sales/service. You are very lucky to have someone as talented as Christa working for you. If not for her efficiency you would not have had this sale. She deserves an award - and Kalil should be fired. Lastly, Dan in the Parts Department is a super star. He definitely understands what good customer service is and he is an absolute pleasure to deal with.

Robert B.

Jul 7, 2026

Yelp

I was in the shop in june for a valve stem replacement on 1 tire.The sensor on the tires worked perfectly.Was told i needed a new sensor & they had to order it & i would be called when it came in. When i told them it was working fine when i came in they said no. Fixed the valvestem,never called me on the sensor.So im driving with the dashboard tire light on."poor service" Robert Bursor

Anne S.

Jul 1, 2026

Yelp

I have now been there on multiple occasions. Sometimes they fix my car. Sometimes they don't. They have wanted to do work on my car that doesn't even need doing. Last time I was there I had to pay to diagnose 2 problems because they "weren't related". They got all of the diagnostics wrong and I paid over $1400 to not get my problem fixed. Don't go here is you can avoid it.

Phil S.

Mar 7, 2026

Yelp

Classic rookie mistake by Lia Toyota! Took my 07 Highlander in for routine service and oil change. Next day there was a 15in oil slick on my garage floor. Took it immediately to a neighborhood auto service center. The oil drain plug was loose and dripping oil. I got to pay for the service and a quart of oil to top up the crankcase. Now, I have to clean up the oil slick on what was a clean garage floor. The tech at Lia should have tightened the drain plug, but did NOT!

Leo Y.

Dec 26, 2025

Yelp

I first visited this dealership back in 2006. I had a new Toyota, put 5000 miles on it, and came to do the 5,000 service indicated in the manual. It was an oil change and a tire rotation. I was told that due to the upstate New York location the car is were considered and hazard service and there was more work that had to be done as part of the 5000 mi service. I did not see any value in the additives and additional work that they were proposing and ask them to just do the 5,000 mi service per the manual. This led to a few back and forth exchanges were they informed me that they would place a letter in my permanent file stating that I refused dealer recommended services. I asked them what ramifications such a letter had and they couldn't think of a single one. Needless to say, I did not go back there. 19 years later, I drove my mom's car and there was vibration when I pressed on the brake pedal. Does generally means that the surface of the rotors is rough. I let her know that and she took it to Lia Toyota for a break inspection. The dealership provided the tread depth measurements and the pad thicknesses and said that both the tires and the brakes were good. They then wanted $80 to take the car for a spin to help identify the issue. Thinking that this was strange I took the car to a private shop and asked them to pop the wheels off. There was visible corrosion of the rear rotors as soon as I took the wheels off. Replacing the rotors solved the problem. I already didn't trust this dealership but apparently I failed to underestimate them.

Craig R.

Dec 20, 2025

Yelp

I recently had service done at Lia Toyota of Colonie. This place was first class service from start to finish. I had previously bought my vehicle to another Toyota dealership, and they told me that they weren't able to fix the problem. When I pulled into Lia Toyota of Colonie, I was greeted by the service associate Nick. He assured me they would thoroughly troubleshoot the problem. In short order they had diagnosed the problem and assured me they could fix it. They showed me exactly what the problem was, and what caused it. (The problem was caused by another company installing a trailer hitch. They even put that in writing so I could try and recoup some of my repair bill from that other company.) They had to order parts, which wouldn't be there until the next day, but the timetable they gave me for repairs was right on schedule as they promised. They got me into a rental car and they fixed the vehicle in the time frame they promised for the price they quoted. It was a very expensive repair, but they offered financing with monthly payments so that worked out okay. The waiting area was very comfortable and they had complimentary coffee and donuts. Everybody was kind and polite from start to finish. I highly recommend the service department at Lia Toyota of Colonie!

Craig R.

Dec 19, 2025

Yelp

I recently had service done at Lia Toyota of Colonie. This place was first class service from start to finish. I had previously bought my vehicle to another Toyota dealership, and they told me that they weren't able to fix the problem. When I pulled into Lia Toyota of Colonie, I was greeted by the service associate Nick. He assured me they would thoroughly troubleshoot the problem. In short order they had diagnosed the problem and assured me they could fix it. They showed me exactly what the problem was, and what caused it. (The problem was caused by another company installing a trailer hitch. They even put that in writing so I could try and recoup some of my repair bill from that other company.) They had to order parts, which wouldn't be there until the next day, but the timetable they gave me for repairs was right on schedule as they promised. They got me into a rental car and they fixed the vehicle in the time frame they promised for the price they quoted. It was a very expensive repair, but they offered financing with monthly payments so that worked out okay. The waiting area was very comfortable and they had complimentary coffee and donuts. Everybody was kind and polite from start to finish. I highly recommend the service department at Lia Toyota of Colonie!

Mark S.

Dec 12, 2025

Yelp

This place is exactly why people hate dealerships but here they take it to a whole new level-I will be short-they charged me $90 just to tell me what i already knew and wanted $453.00 to fix a tire pressure sensor!!!What??I paid the $90 and left-I took the Corolla to JD tire 2 blocks down and he replaced the 1 sensor in less time than it took them to check me in for $110.00 I will never go back-(you have been warned)

Donna P.

Oct 2, 2025

Yelp

I am traveling from Florida and it was time for a tire rotation. While there I asked a question about our Tow Brake Assist and was pleasantly surprised when my Service Writer, Chris, called over a tech expert, Dan, to help me with my questions. I have been buying Toyotas for over 20 years and this was one of the most professional shops I have been in. Once my car was actually in Service area they called me in to meet the Tech working on my car, David, and once again I was met with complete professionalism. If I lived in the area I would always feel comfortable bringing my car to Lia Toyota for Service work.

K E.

Aug 7, 2025

Yelp

My son took his Toyota Prius prime in for an oil change. Lia generated a lengthy list of other maintenance that was "critical ". It was over $3000! I was shocked because this car has been very well maintained by a different dealer. We didn't have the work done. He has since had the oil changed at two different garages and we have asked them about the issues Lia raised. Both places stated the car was in great shape and didn't need extensive work done. The other weird thing about Lia is that a few hours after they gave my son this ridiculous quote, a person from their sales department called and offered to buy the car. What a scam!

Courtney A.

Jul 19, 2025

Yelp

I made an 11:30 appointment for an oil change, tire rotation. By the time I got checked in, it was about 11:45 when I began my new life in their waiting room. It is now 3:00pm and I live here now. Please forward my mail...

Julie O.

Feb 23, 2025

Yelp

I recently purchased a RAV4 Hybrid back in December 2024, and my sales representative, Johnhenry Phillips was truly accommodating. We negotiated a very reasonable fair price without the haggle. It was the most comfortable purchase I have ever made, and I have no regrets. Johnhenry contributed to this positive experience.

Julie O.

Feb 23, 2025

Yelp

I recently purchased a RAV4 Hybrid back in December 2024, and my sales representative, Johnhenry Phillips was truly accommodating. We negotiated a very reasonable fair price without the haggle. It was the most comfortable purchase I have ever made, and I have no regrets. Johnhenry contributed to this positive experience.

Tom R.

Dec 29, 2024

Yelp

Their 2 star should be enough to keep you away from this place. My 77 year old father was looking to sell a car. Contacted them and let them know he had a Carvana offer. They beat the Carvana offer, only to back out after the Carvana offer expired. Pretty dirty move. Don't waste your time here. They will burn you if they can.

Susan O.

Dec 20, 2024

Yelp

JohnPhillips is a great salesman!!! I will highly recommend him. Very patient and thorough. And Danny assisted us with hooking up my phone, showing us the different features.

Brian H.

Dec 10, 2024

Yelp

I rushed over to look at a new Camry car at Lia Toyota of Colonie. The sales person came over and immediately looked over at my family and I with a look of disdain. The price of the Camry was more than other nearby dealerships. The sales person printed the invoice for me, it had several packages on it I didn't care for. I counter offered with a lower price $2,500 lower. He said in a firm loud rude voice "NO!" picked up the invoice and rudly walked away. I heard a group of sales people cracking jokes about my offer as I was walking out. I've been looking for a new Camry along with 5 others looking for a new car in a tight nit group. We each took different Dealerships to save time and report back. Lia of Colonie just lost a minimum of 5 customers (probably a lot more) with how I was treated. He could have said that he could have gone to his manager or attempted to counter offer without the disdain and don't crack jokes about your potential buyers. I will NEVER buy a car from them again. Totally rude, unprofessional, and overpriced!!!

Salvatore B.

Jul 16, 2024

Yelp

I bought my car at Lia new almost a decade ago. Did my research and felt like I negotiated a fair deal. I have returned to have major maintenance performed on that car over the years. I've always been happy with the service providers and technicians. We've discussed options and I never felt pressured to accept any "recommended" maintenance. It does help to educate yourself on what repairs/maintenance your car may need. There have been times where I questioned the pricing of items at time of payment compared to what was discussed and management has always been fair and made it right. The waiting area is clean. They offer coffee, donuts and water. My only comment would be to improve the guest WiFi to support remote work while waiting for your car.

Salvatore B.

Jul 15, 2024

Yelp

I bought my car at Lia new almost a decade ago. Did my research and felt like I negotiated a fair deal. I have returned to have major maintenance performed on that car over the years. I've always been happy with the service providers and technicians. We've discussed options and I never felt pressured to accept any "recommended" maintenance. It does help to educate yourself on what repairs/maintenance your car may need. There have been times where I questioned the pricing of items at time of payment compared to what was discussed and management has always been fair and made it right. The waiting area is clean. They offer coffee, donuts and water. My only comment would be to improve the guest WiFi to support remote work while waiting for your car.

Jen D.

May 1, 2024

Yelp

Buyer beware! Take a close look at the car you purchase before you leave the lot. Lia Toyota sold our family a Rav4 with a dent in it. They refuse to fix the dent even after the car was in the body shop for another dent in the door. Definitely will not be purchasing another car here!

Jay R.

Mar 26, 2024

Yelp

Terrible experience. Avoid coming to this dealership.. they will charge you for their incompetence..

Jami C.

Feb 29, 2024

Yelp

Could not be happier with the quality of the car and the quick and efficient service we received in buying a new 2024 Prius. Joe Harrigan was our sales rep. He was knowledgeable about the car and took care of everything. The entire process was extremely professional and the service was excellent. Andrew did an amazing job describing the features of this car and answering all of our questions, often before we even asked! I purchased a Prius AWD XLE. I LOVE this car. The drive is smooth and has a lot of extras but they kept what really worked in the older design. I have really dreaded driving at night and now love it due to the auto adjusting lights as well as the very cool interior lights. The heated steering wheel and seats are well worth the investment in our winters. Again couldn't be happier with the car and services. Thank you Joe and Andrew and Lia Toyota.

Jami C.

Feb 29, 2024

Yelp

Could not be happier with the quality of the car and the quick and efficient service we received in buying a new 2024 Prius. Joe Harrigan was our sales rep. He was knowledgeable about the car and took care of everything. The entire process was extremely professional and the service was excellent. Andrew did an amazing job describing the features of this car and answering all of our questions, often before we even asked! I purchased a Prius AWD XLE. I LOVE this car. The drive is smooth and has a lot of extras but they kept what really worked in the older design. I have really dreaded driving at night and now love it due to the auto adjusting lights as well as the very cool interior lights. The heated steering wheel and seats are well worth the investment in our winters. Again couldn't be happier with the car and services. Thank you Joe and Andrew and Lia Toyota.

Craig R.

Feb 21, 2024

Yelp

I recently had service done at Lia Toyota of Colonie. This place was first class service from start to finish. I had previously bought my vehicle to another Toyota dealership, and they told me that they weren't able to fix the problem. When I pulled into Lia Toyota of Colonie, I was greeted by the service associate Nick. He assured me they would thoroughly troubleshoot the problem. In short order they had diagnosed the problem and assured me they could fix it. They showed me exactly what the problem was, and what caused it. (The problem was caused by another company installing a trailer hitch. They even put that in writing so I could try and recoup some of my repair bill from that other company.) They had to order parts, which wouldn't be there until the next day, but the timetable they gave me for repairs was right on schedule as they promised. They got me into a rental car and they fixed the vehicle in the time frame they promised for the price they quoted. It was a very expensive repair, but they offered financing with monthly payments so that worked out okay. The waiting area was very comfortable and they had complimentary coffee and donuts. Everybody was kind and polite from start to finish. I highly recommend the service department at Lia Toyota of Colonie!

Kathleen S.

Dec 26, 2023

Yelp

This is the FIFTH week that Lia Toyota of Colonie has my Sienna for a minor collision repair. Still no estimate date to have the car returned.

Edward H.

Dec 1, 2023

Yelp

Please avoid Lia Toyota service center. Have been servicing there for several years and it has gone down hill. Wait times you can usually add an hour or more to whatever they say. Last oil change with an appointment was 2.5 hours plus. Recently went for NY state inspection. Again wait time was 2.5 hours with an appointment. It was recommended to replace rear brakes being told they were metal on metal with no pad left and would be needed for NY inspection. NY safety inspection is the bare minimum for safety and only fails if brakes are metal on metal for brake pads. I rejected the work when they wanted $676 to replace the pads and rotors. I asked the advisor to double check that the brake pads actually failed because I had checked them 2 weeks before. In any case I changed the brakes when I got home so it could be re inspected. I found the brake pad in question had 2mm left of pad life that would be legal for NY state inspection. I still changed the pads because they were low but failing the vehicle because I chose not to do the work at there shop is not acceptable. They also said I could bring it back anytime to get re inspected when the repairs were made. However when I called I was told it would be a couple days to get an appointment and it could be a lengthy wait time again. I will bring my vehicles elsewhere for future repairs.

Benjamin M.

Oct 24, 2023

Yelp

I needed a new car, and after having purchased two other Toyotas from this place it seemed like a good option. Plus, it was just down the road from CarMax... where we had gone to first but found them unable to help us. We arrived and immediately were "helped". By helped, I mean they wouldn't answer any questions until they set up an account for us. Name, address, phone number, etc. Once we were in their system (and the fact that the last car had been purchased by my wife and thus was in her name caused some confusion), a salesman came out to talk to us. I was looking for a specific model in a specific vintage, and Lia had several listed on their website. Surprise surprise... we were told that many of the cars on their website were not in fact on their lot. When we asked about ordering them, we were told that it was a bad idea because those cars might have issues. When we asked about ordering cars from other local Toyota dealerships, we were told that each dealership had a different online inventories and they didn't intergrate together. They had no cars on the lot matching what I wanted, but they did show us a really nice model far out of our price range. They also had a super-old (10 year) car with lowish miles that might have worked but they couldn't tell us more at the time because it had to go through their shop. And I really didn't have a lot of time to wait for a "maybe" car. I took the salesman's card and thanked him for his time, but left very disappointed. What is the point of Lia displaying lots of used cars on their website if when you go there to look at (and perhaps buy) them you are told they aren't really on the lot?

Kyra G.

Oct 2, 2023

Yelp

This was a great experience all the way around with service. The waiting area makes your time have value. They text you quotes while waiting. It's spotless and the staff is friendly. It's the google of auto service. And they saved me money! They were fair and I enjoyed my wait.

Meg W.

Jul 5, 2023

Yelp

I was very disappointed by this business that was highly recommended to me. In February of 2022, we purchased a certified pre-owned RAV 4 (2018). We are a one-car family- we traded in both our cars for this purchase. We brought the car in for its first oil change, with no problems. The second oil change was around Christmas of 2022, and we were informed that the car needed all fluids replaced because "the previous owners never replaced them." This cost us $900, which we paid because we were told it was absolutely crucial. When asked why the fluids were not replaced at the time of purchase, the service person shrugged and said "They had no record of the previous owners servicing the vehicle." After returning home from the service, I looked through our paperwork from the purchase because they provided us with a detailed checklist of repairs/ checks they did for it to qualify for a certified pre-owned (and also charge us over $1000 extra for it to be a certified pre-owned at time of purchase). The list indicated that all fluid levels were checked, adequate, and in good condition. I tried to contact the service department a few times to ask more questions but was never able to reach anyone. Fast forward to today, July 5th (a year and a half from purchase!) we bring the car in for another routine oil change and the typical 75,000-mile check which included a complimentary inspection. Was expecting about $100 as listed by the website when I booked. They told us that we needed our brake pads, rotors, and serpentine belt all replaced because they were very close to being unusable, and all four tires needed to be replaced as well as a few filters. All this was to the tune of about $2300. This time, we asked them to do the service we asked for and nothing more and took the car to Monro Muffler for a second opinion because something did not sit right... Lo and behold, nothing is wrong with our breaks, our serpentine belt is NOT cracked as they told us and were impressed upon us how crucial it was to replace it because it would break at any time. The second mechanic stated that tires were a good idea to replace but not crucial, we opted to do so with them for $800. Had we done the serpentine belt with Monro, it would have cost us around $160, however, the mechanic stated it had at least a year left on it, most likely more, and was not cracked. If it had been replaced with Lia? $340 for just the belt and labor. I will never do business with this dealership again. I love Toyotas, but I will travel elsewhere to purchase my next car. The service department is dishonest and overcharges for repairs that are unnecessary. I'm glad we decided to seek a second opinion as it saved us around $1700 in unnecessary repairs for a car we bought FROM LIA 1.5 years ago and put on less than 10,000 miles. Do not do business with this company.

Don N.

Jun 24, 2023

Yelp

I thought bait and switch was illegal and a thing of the past. Not here apparently. I was called to tell me that a new van like what I wanted was on the lot and available. After an hour at the dealership the next morning, it was no longer available. However, they had another van coming in six weeks that I could have. It listed at $2700 more with options I had specifically said I did not want. This old time dealer game playing does not go on everywhere, but Lia seems to have not moved away from it.

Sam G.

May 8, 2023

Yelp

These guys are absolutely terrible and a mess. I've given them a couple chances, since everyone has bad days. But these guys mess up every time. Called ahead to preorder parts for my car, got there on my appointment date and they hadn't even placed the order for the parts, even though I was assured over the phone they had. Even something as simple as an inspection is a headache. The person inspecting my car left for a lunch break halfway through without telling me, leaving me waiting for hours wondering what was going on. Avoid these incompetent assholes.

Pat W.

Jul 24, 2022

Yelp

HOW TO NOT GET SCAMMED......always take a picture of your dashboard lights prior to servicing your vehicle here. You will notice that magically as you bring your vehicle in here for some routine service, your service advisor will come out and inform you that you have a check engine light on or some other indicator light. Funny because it wasn't on when you took the picture in the parking lot. ALWAYS document your own vehicle with a video or pictures before bringing it into this specific dealership. When you confront them with any evidence they immediately release your vehicle back to you and cease all conversation, does this sound familiar to anybody?

Aly V.

Jun 28, 2022

Yelp

Lia Toyota and Toyota Motor North America both receive one star because they would not adhere to my one year warranty, less than a year later. I was told I was getting a one year warranty on parts and labor that would be honored at any Toyota dealership by Lia Toyota. I found out, after my brand new water pump failed, that a after market part was used without my knowledge. I'm still waiting for the one year warranty to be honored by Lia Toyota and Toyota North America. Both are not representing the brand as reputable or excellent. When I was told I would get a year warranty, that needs to be abided by. Neither did the right thing to help me. I filed a complaint to Toyota North America after my Toyota dealership told me they would not adhere to my warranty less than a year later. Lia Toyota was not upfront about using a aftermarket part. This is not the quality or reputation I expect from Toyota.

A R.

Jun 24, 2022

Yelp

Very dissatisfied with service dept. Had a 7:30AM appointment for a 2 hr repair and its almost 3:00 and it's not done. Didn't pull the car in until after 12. Service employee got argumentative when asked when I could get my car. I won't be buying a car here ever again. And when my warranty is done I won't be coming here for service. BTW Scheduled maintenance oil change etc takes over an hour. Lia obviously doesn't understand what an appointment time means nor the value of their customer's time. If they are understaffed then adjust their scheduling!

Federic E.

Nov 17, 2021

Yelp

This Lia Toyota of Colonie said they are big company and cannot compete with other Toyota dealers regarding the price. Not interested in new customers. Do not waste your time with Lia Toyota of Colonie

Paul H.

Jul 15, 2021

Yelp

We were on vacation and our Camry got a flat tire - the closest Toyota dealership is Lia Toyota of Colonie, NY (2116 Central Ave, Schenectady, NY). We booked a regular maintenance service at the same time that we made a service request for the tire at Lia. We received a call the day of the service telling us that it would take 24 hours to replace the tire because it was not in stock. My wife inquired as to the availability of a loaner car for the evening and was told the only option was to rent a car. She expressed dismay because she knew that loaner cars had been provided in similar situations in the past (e.g., where the car was kept longer due to a dealer issue). The only response was "So I guess you don't want me to order the tire?" Which would mean that she would have pick up the car without the new tire. She replied that she needed the tire fixed so she would leave it with Lia - to which the response was "Well we won't be charging you to store it overnight." Both of these comments were highly inappropriate and, in our opinion, would not have been made if she were a man in the same circumstances. To make matters worse, when she picked the car up the next day, the scheduled maintenance had not been performed (they apparently overlooked it somehow) which means that we now have to make yet another trip to a dealership. We have never had such unprofessional, misogynistic and incompetent treatment (and we have used dealerships in Berkeley, CA, Arlington, VA, Chicago, IL and Rochester, NY).

Annette A.

Jan 5, 2021

Yelp

I had an excellent experience here buying my new 2021 Toyota CH-R this week! Kermit Salfi was a fast, efficient, knowledgeable salesperson and offered great leasing options that made this transaction completely reasonable/affordable. Awesome way to start the New Year! Thanks Kermit and Lia Toyota of Colonie!

Caroline G.

May 1, 2020

Yelp

Sales- I reached out to Lia interested in a specific vehicle there. I was connected to VINCE. I advised him that I have excellent credit, a damn near brand new trade-in (2018), a down payment, and already have financing. I asked if he could improve on the trade-in offer since it was below kbb trade-in value and the lowest offer from all other local dealerships. He told me he would try to get me a higher offer and would call me back. I never heard back. It was only when someone I knew reached out to his boss that I heard from VINCE again. He called me back to "offer" an additional $500 dollars for my trade in. After more discussion and further thought I agreed to do the deal. Little did I realize that the same additional $500 dollars "offered" for my trade-in was added on to the selling price. I asked about this price difference and wasn't told much of an explanation but that with taxes and fees that is what it comes out to be. AFTER signing the contract it was then when I realized VINCE had mislead me! Instead of giving me an "additional" $500 towards my trade-in he added it to the selling price. Tell me that isn't sneaky! Even after test driving the vehicle I never met this guy in person. Each and ever time I went to Lia he wouldn't show his face. BESIDES dealing with VINCE every other person was a pleasure to work with. I met with Allie and she was amazing to work with in addition to the financial department. I wish I only had communication with Allie. Signed, Disappointed by VINCE

Becca M.

Aug 21, 2019

Yelp

I came down to their Colonie location last Wednesday looking to test drive a used car. I was interested in the car, we negotiated the price, and I put down a deposit. But unfortunately I couldn't drive away in it because their people to run the final inspection and to transfer the title were gone for the day (I have never driven away without the car I just bought, but to be fair had never made a purchase in the evening. So although frustrated, I understood). So I made an appointment to return that Saturday morning to pick up the car and was told everything would be ready for me. I show up Saturday morning only to be informed that they in fact do not have all the paperwork needed. There was a missing lien release from the prior owner. They had had the car for almost 3 weeks and it was a clerical error on their end thinking they had it when they did not. Initially it was just a 'Sorry, we screwed up. You can't take the car until we have this and we aren't sure when it will come in' until I asked at least to have a rental for the time being since I had just transferred my insurance to the car I thought I was coming to pick up. Again, I was frustrated, but to be fair it was an honest mistake I don't think they had a way of knowing when it would actually come in. I am called 4 days later and I come to get the car for real this time. It's the 3rd time I've driven to the dealership that's an hour away. I asked to speak with the sales manager (Mike Verbanic) regarding a reduction in price for all the added inconvenience of my experience thus far--my 3rd trip now and a week after I thought I would have had the car. It was by far the most unprofessional male power-trip of a customer service conversation I've ever had. At times he was visibly upset at me, he told me it was not his fault the error happened so it wasn't even reasonable to ask for such a thing--he then blamed the salesman that was working with me. He then told me he "could have sold the car 10x over to someone else in that time" I had to wait for them to fix their paperwork issue. (Mind you, I signed for it and put a deposit on it a week ago and was told I was not allowed to drive the car off the lot until they fixed their paperwork issue). He then stated that "giving any discount would simply not be a good business deal on [his] end." Of course not...but neither is such poor customer service when you are admittedly at fault. In the end he offered me $100 and actually walked out on me saying I didn't have to take it at all. In my opinion this is unacceptable professionalism and customer service and was the final straw in never returning to any Lia Dealer in the future. It's unfortunate because the salesman I was working with up to that point had handled an annoying situation with professionalism.

Joan Jacuk J.

Oct 2, 2018

Yelp

My experience with Lia Toyota was horrendous from beginning to end1st I was pre-appoved for a loan by sefcu and was told I had to go thru Lia. I decided to pay cash. I called the salesman Brian and was told my car would be ready at 3pm on 9/24. I told him my sister and brother-in-law would be there at 215pm to do the paper work he said fine. We arrived at 215pm and had to wait 45 minutes for him to greet us. He the car was not ready but would be shortly also paper work was not ready. After 1 hour he said the car was ready but not the paper work after waiting another 1/2 hour I got a sales manager Michael Verbanic and he said this is not healthly for me or you he than got up and walk away as he was walking away I asked him how much longer he said i hour when everything was finally ready about 630pm 41/2 hours later my sister said at least they could do is buy us dinner the salesman Brian said go to dinner take a picture of the check and we will reimburse you which I still have not been reimbursed It was a terrible experience I would not recommend Lia Toyota to anyone 41/2 hours to purchase a car

Alice F.

Oct 1, 2018

Yelp

After buying two cars at Lia Toyota and years of regular maintenance, I was informed that my out of extended warranty vehicle had rusted rotors and my power steering rack was leaking requiring thousands of dollars worth of repairs. Decided to take the car to our daughter's reputable mechanic where it was determined that there was absolutely nothing wrong with the car whatsoever. We are seniors and the car that is driven ever so slightly (2011 with 26000 miles) is older now so I guess we were good targets. No more Lia for us. Honesty at a car dealership is one of the most important features and Lia has totally lost our trust.

John D.

Dec 15, 2017

Yelp

Vince Ngyuen, took good care of me quickly and efficiently. I was in the dealership only about 90 mins on saturday and had the contract . I was able to pick the new RAV 4 up on the following Monday with a quick visit. I would recommend Vince and the Lia Toyota dealership to others.

Chantelle L.

Jul 8, 2017

Yelp

This dealership took me in for an 11 am appt. when I called on Friday for Sunday, oil changes on Sunday, thanks for opening Lia. Their prices are reasonable and they do support military personal so I really like that, extra star for that and it's nice to see some businesses appreciate our business and take it a tad bit farther. I made the appointment with Richard but saw Steve when I arrived at 10:45, they were just opening the service center. I'll be back for future services to Lia in Colonie.

Cheryl D.

Jan 29, 2017

Yelp

High pressure sales tactics. I was going to purchase a new car on Jan 11, so my husband and I went and met with the salesman Avery to work out a deal. After 3 1/2 hours and getting a serious run around from the finance department and the sales manager we agreed on a vehicle. I wrote a check for $100 for a deposit and left. After thinking it over I decided the next morning that I wanted to keep my current lease and buy it outright. I called the dealership and spoke to the sales manager Chris Bucher and he said he'd get back to me. He never did another sales manager named Andy called back and tried to pressure me into a different vehicle that I didn't even want and lied to me and said if I bought out my leased vehicle that I would have no warranty whatsoever. I spoke to Toyota financial and they told me I would still have a warranty. So I went to someone else at another Toyota dealer and bought my car. I called Lia 5 times since the 13th of Jan to ask for a refund of my $100 deposit. As of today Jan 29th I still have not received it. I have left messages and spoken directly to people who told me 2 weeks ago that they were sending it out immediately. I'm done waiting, I filed a complaint with the NYS Attorney General's office. I also once again left a message at what I think is the Lia business office 489-2111. I do not recommend this dealership to anyone, the sales manager stood by the door when we attempted to leave at one point and I believe he was trying to intimidate us into purchasing a vehicle. 2 thumbs down

Jeff E.

Nov 19, 2016

Yelp

Wanted to buy new 2016 highlander. We were offered $5500 less on our trade in. What they didnt know was that our trade in was valued at kbb price from another toyota dealership. They then tried to sell us a vehicle in a different color even though we wanted the white one which they said over the phone they had. Now all of a sudden they're not sure they have it. Brent and Chris tried to mislead us. As we were leaving after declining their low ball offer, Chris then tell us "Well I hope the other dealership still going to give you the deal" with a smirk on his face. Well guess what Chris we did go back and got an even better deal. Stay away from this dealership, if you can go to a smaller toyota dealership.

Allen L.

Jul 29, 2016

Yelp

Just leased a new Toyota Corolla le plus from Lia. My Toyota matrix had lasted almost ten years and 150000 miles without missing a beat but the wife wanted to get a new car to go along with the rav4 we bought from Lia. Harrison Kendersky was a tremendous help. He explained about the car, took us for a test drive, and got us a really great lease deal. Much less than I thought I would get. And he connected my smartphone to the car and explained the voice action system. Once again the process was painless at Lia. It's a great place to go for a vehicle and employees like Mr Kendersky make it so.

Patrice N.

Mar 4, 2016

Yelp

With the encouragement of Joe Coppola, Internet Sales Associate I stopped by Lia Toyota never thinking I would drive away in the 2013 Toyota Venza. Many thanks to Bill Boland for recognizing how much I wanted this car and making it happen for me. If you are looking for a car, whether it be a new or used car, please stop by Lia Toyota and ask for Bill Boland.

Ron G.

Feb 29, 2016

Yelp

I recently leased a 2016 CAMRY from LIA TOYOTA. My leasing agent was Brent Livingston who was very professional in every phase of the process. When I called him with a question, he responded within 10 minutes with a concise answer. All in all I have absolutely no complaints with Brent or Lia Toyota.