Reviews
68Lori Swistun-Barnett
Jul 21, 2026
FacebookHave leased and purchased many cars in the past from various dealers. Always frustrated by them not having the vehicle advertised, not having the color I wanted, trying mercilessly to upsell me and by the amount of time the process took. For the first time, that wasn’t the case. We were pleased to find the exact vehicle we were there for, in the color we wanted, at the price advertised. Our salesperson, Dennis Sunkis, was a pleasure to work with. He was friendly, knowledgeable and upfront about all the details. There was NO pressure to purchase anything I didn’t want. No need to spend hours at the dealership to get the deal done. All documents were emailed to me for my approval and pickup was scheduled. I asked Dennis how long I was going to need to be there for signing. He said it would take no more than 45 minutes. It didn’t. This was, by far, the best experience I’ve ever had with car shopping. Thanks so much to Dennis and Lia Toyota for making it so easy.
Anonymous
Apr 10, 2026
FacebookI had the BEST experience with Christa. She made my transaction so fast and easy. I told her what I wanted and she made it happen. I didn’t have to spend all day there either. Shoutout to Christa!! Highly recommend!!
Emily Hodges Gilchrist
Apr 10, 2026
FacebookI had the BEST experience with Christa. She made my transaction so fast and easy. I told her what I wanted and she made it happen. I didnt have to spend all day there either. Shoutout to Christa!! Highly recommend!!
Anonymous
Mar 17, 2026
Facebookstay away!!!!! poor quality and bad service rauf ziya
Anonymous
Mar 16, 2026
FacebookStay away from TOYOTA About 2–3 years ago I leased a vehicle from them. When I picked up the car, I also purchased additional protection insurance for small scratches and damages. I made all my payments on time and returned the vehicle on time and without any issues. However, 3–5 months later they suddenly sent me an extra bill claiming there were small scratches on the vehicle. I explained that I had already purchased protection for exactly that situation, but they honestly didn’t seem to care at all. I asked for the inspection report or documentation showing the damage, and they never provided any report. On top of that, when I checked their system I noticed that some of my last payments were showing as unpaid, even though I had paid them on time. When I asked why, they said they “didn’t know.” Later it became clear that this was likely just preparation to justify the extra charges. I also paid a deposit when I first leased the vehicle, and they never returned it, claiming it was a “file fee.” Now, 2–3 years later, I’m still dealing with the consequences of this mess. I eventually paid the extra charges just to close the issue, but now that I’m applying for credit, their system still shows an unpaid balance. When I ask for documentation proving the debt was paid, Toyota’s call center tells me to wait 48 hours, and when I call the dealership they say “it’s not our problem.” That’s literally the response from their finance department. They are very helpful until they sell you the car. After that, they simply don’t care. If you don’t want to deal with unfair charges, missing paperwork, and irresponsible service, do yourself a favor and avoid this dealership. unprofessional!!! stayyyawayyyyy
Anonymous
Mar 16, 2026
FacebookStay away from TOYOTA About 2–3 years ago I leased a vehicle from them. When I picked up the car, I also purchased additional protection insurance for small scratches and damages. I made all my payments on time and returned the vehicle on time and without any issues. However, 3–5 months later they suddenly sent me an extra bill claiming there were small scratches on the vehicle. I explained that I had already purchased protection for exactly that situation, but they honestly didn’t seem to care at all. I asked for the inspection report or documentation showing the damage, and they never provided any report. On top of that, when I checked their system I noticed that some of my last payments were showing as unpaid, even though I had paid them on time. When I asked why, they said they “didn’t know.” Later it became clear that this was likely just preparation to justify the extra charges. I also paid a deposit when I first leased the vehicle, and they never returned it, claiming it was a “file fee.” Now, 2–3 years later, I’m still dealing with the consequences of this mess. I eventually paid the extra charges just to close the issue, but now that I’m applying for credit, their system still shows an unpaid balance. When I ask for documentation proving the debt was paid, Toyota’s call center tells me to wait 48 hours, and when I call the dealership they say “it’s not our problem.” That’s literally the response from their finance department. They are very helpful until they sell you the car. After that, they simply don’t care. If you don’t want to deal with unfair charges, missing paperwork, and irresponsible service, do yourself a favor and avoid this dealership. Unprofessional and very bad !!! stay away!!!
Anonymous
Mar 16, 2026
FacebookStay away from TOYOTA About 2–3 years ago I leased a vehicle from them. When I picked up the car, I also purchased additional protection insurance for small scratches and damages. I made all my payments on time and returned the vehicle on time and without any issues. However, 3–5 months later they suddenly sent me an extra bill claiming there were small scratches on the vehicle. I explained that I had already purchased protection for exactly that situation, but they honestly didn’t seem to care at all. I asked for the inspection report or documentation showing the damage, and they never provided any report. On top of that, when I checked their system I noticed that some of my last payments were showing as unpaid, even though I had paid them on time. When I asked why, they said they “didn’t know.” Later it became clear that this was likely just preparation to justify the extra charges. I also paid a deposit when I first leased the vehicle, and they never returned it, claiming it was a “file fee.” Now, 2–3 years later, I’m still dealing with the consequences of this mess. I eventually paid the extra charges just to close the issue, but now that I’m applying for credit, their system still shows an unpaid balance. When I ask for documentation proving the debt was paid, Toyota’s call center tells me to wait 48 hours, and when I call the dealership they say “it’s not our problem.” That’s literally the response from their finance department. They are very helpful until they sell you the car. After that, they simply don’t care. If you don’t want to deal with unfair charges, missing paperwork, and irresponsible service, do yourself a favor and avoid this dealership. stayyy away!!! not professional
Anonymous
Mar 16, 2026
FacebookStay away from TOYOTA About 2–3 years ago I leased a vehicle from them. When I picked up the car, I also purchased additional protection insurance for small scratches and damages. I made all my payments on time and returned the vehicle on time and without any issues. However, 3–5 months later they suddenly sent me an extra bill claiming there were small scratches on the vehicle. I explained that I had already purchased protection for exactly that situation, but they honestly didn’t seem to care at all. I asked for the inspection report or documentation showing the damage, and they never provided any report. On top of that, when I checked their system I noticed that some of my last payments were showing as unpaid, even though I had paid them on time. When I asked why, they said they “didn’t know.” Later it became clear that this was likely just preparation to justify the extra charges. I also paid a deposit when I first leased the vehicle, and they never returned it, claiming it was a “file fee.” Now, 2–3 years later, I’m still dealing with the consequences of this mess. I eventually paid the extra charges just to close the issue, but now that I’m applying for credit, their system still shows an unpaid balance. When I ask for documentation proving the debt was paid, Toyota’s call center tells me to wait 48 hours, and when I call the dealership they say “it’s not our problem.” That’s literally the response from their finance department. They are very helpful until they sell you the car. After that, they simply don’t care. If you don’t want to deal with unfair charges, missing paperwork, and irresponsible service, do yourself a favor and avoid this dealership.
Anonymous
Oct 29, 2025
FacebookThe service rep., Brittany Tribona, was excellent. She has a great personality, which make my appointment more pleasant and informative.
Anonymous
Aug 6, 2025
FacebookJoe Harrigan did a great job with the delivery process Made sure that I was totally satisfied with the delivery and the vehicle
Carl Keegan
Aug 6, 2025
FacebookJoe Harrigan did a great job with the delivery process Made sure that I was totally satisfied with the delivery and the vehicle
Anonymous
May 19, 2025
FacebookSarah Richards in the Service Department goes above and beyond in communicating with customers. On a recent visit for service the entire Internet and phone service went down at Lia, yet she still reached out using her personal cell to give the status of my repairs and answer questions. She treats you like a member of her family, she is honest, and offers options when trouble shooting repairs. Sarah has been assigned to my vehicle a number of times over the past year and each time I am impressed with her professionalism and care surrounding my vehicle and getting me back on the road quickly at a reasonable price. 5 stars to Sarah!
Carolyn Kelly
May 19, 2025
FacebookSarah Richards in the Service Department goes above and beyond in communicating with customers. On a recent visit for service the entire Internet and phone service went down at Lia, yet she still reached out using her personal cell to give the status of my repairs and answer questions. She treats you like a member of her family, she is honest, and offers options when trouble shooting repairs. Sarah has been assigned to my vehicle a number of times over the past year and each time I am impressed with her professionalism and care surrounding my vehicle and getting me back on the road quickly at a reasonable price. 5 stars to Sarah!
Anonymous
Apr 1, 2025
Facebook🙂Michael Richards is the best service tech who won't let you leave Lia til your totally satisfied!!
Anonymous
Feb 3, 2025
FacebookFrom beginning to end the experience servicing my Toyota here was elite. Sarah Richards was absolutely amazing, and I couldn't be happier. They've definitely made a customer for life
Andrew Mangini
Feb 3, 2025
FacebookFrom beginning to end the experience servicing my Toyota here was elite. Sarah Richards was absolutely amazing, and I couldn't be happier. They've definitely made a customer for life
Anonymous
Jan 28, 2025
FacebookHad my first oil change at Lia, and they were friendly and service was fast. We will be doing all our service at Lia.
Anonymous
Dec 20, 2024
FacebookGreat service great price
Anonymous
Dec 5, 2024
FacebookThe purchase experience at Lia was less than stellar but the service, especially Michael Richards, Service Advisor was very satisfactory.
Anonymous
Nov 6, 2024
FacebookI bought my Highlander last year and have been greatly satisfied with every aspect of Lia's service team. Recently, I met with Colby Klob and was very pleased with his personable assistance.
Anonymous
Oct 10, 2024
FacebookTruly have not had a good experience here since buying my vehicle from them in April 2024. It started with them allowing me to buy a car that did not have all the paperwork for me to ACTUALLY take it home. this went on for a few weeks with hardly any updates until I had to get pushy. They were NOT apologetic about this taking weeks. Onto their service department; There is NO point in making an appointment because they do not honor it at all. My car went in at 7:15am for an oil change, and was not even touched 4 hours later at 11:15am. I had asked them initially for it to be done by noon as I needed it. This was AFTER I was told it should only be an hour and a half at 715am. I ended up canceling the appointment without getting my oil change and will be forever taking my business elsewhere. Save yourselves some time and do not go to Lia Toyota of Colonie.
Anonymous
Jul 16, 2024
FacebookIf you are in the market for a Toyota do yourself a favor and contact Tom Pottenburgh at Lia. Tom kept in constant contact with me during the purchase process and made the experience seamless and painless! I felt like he had my back every step of the way. Tom’s like that neighbor you love who will lend you a hand anytime you need it. You know when you wished you had a connection when buying a car? Well that’s Tom. ⭐️⭐️⭐️⭐️⭐️
Tracy Piper-Derkowski
Jul 16, 2024
FacebookIf you are in the market for a Toyota do yourself a favor and contact Tom Pottenburgh at Lia. Tom kept in constant contact with me during the purchase process and made the experience seamless and painless! I felt like he had my back every step of the way. Toms like that neighbor you love who will lend you a hand anytime you need it. You know when you wished you had a connection when buying a car? Well thats Tom.
Anonymous
Jul 15, 2024
FacebookHad a nice visit with one of the salespeople. Shortly thereafter emailed him, no response. Left voicemail, no response. Spoke to receptionist who said she would get someone to call me, nothing. Finally. I left a message with a sales manager, no response. I guess they really don’t want to sell cars??!!!
Anonymous
Feb 2, 2024
FacebookJim O’Donnell in Sales was there helping me purchase my new car, answering all my questions and anticipating new ones. Most everyone recognizes a professional experience! Bill Boland was great and pitched in where needed and worked as a team player. Thank you Jim And Bill !
Gwen Medak
Feb 2, 2024
FacebookJim ODonnell in Sales was there helping me purchase my new car, answering all my questions and anticipating new ones. Most everyone recognizes a professional experience! Bill Boland was great and pitched in where needed and worked as a team player. Thank you Jim And Bill !
Anonymous
Dec 6, 2023
FacebookWe had our 2019 Camry in for service at Lia recently. We worked with Jared Cain and he was friendly and efficient in getting us registered for the required work. The work was complete before the estimated time that afternoon. Great job by Lia's mechanics. 🔧🔧😀
Allen Hargrave
Dec 6, 2023
FacebookWe had our 2019 Camry in for service at Lia recently. We worked with Jared Cain and he was friendly and efficient in getting us registered for the required work. The work was complete before the estimated time that afternoon. Great job by Lia's mechanics.
Anonymous
Dec 1, 2023
FacebookWas failed for NY state inspection stating the brake pads were metal on metal. Upon independent inspection found they were low and did meet the requirements to pass State inspection.
Anonymous
Nov 14, 2023
FacebookI worked with William Buckley during my last service visit to Lia Toyota. He professional and respectful. Excellent communication. A pleasures to do business with.
Anonymous
Sep 15, 2023
FacebookI recently purchased a used certified Toyota Highlander at Lia at my mechanic’s recommendation. Very positive & enjoyable experience! And the salesman, Joseph Harrigan was great!
Bradley Mohr
Sep 15, 2023
FacebookI recently purchased a used certified Toyota Highlander at Lia at my mechanics recommendation. Very positive & enjoyable experience! And the salesman, Joseph Harrigan was great!
Anonymous
Jun 28, 2023
FacebookI recently brought my 2019 RAV4 Hybrid for six month service. Service rep, Michael Richards was attentive, friendly and professional in his contact with me. I was waiting for the service to be completed when Michael came to me with needed and recommended repairs which we discussed. After assessment we agreed on an approach. This is my third RAV4 and second purchased from LIA.
Anonymous
Jun 3, 2023
FacebookI had the pleasure of working with Vanessa Radley at Lia Toyota of Colonie when I had to have some brake repairs done last week. Vanessa was extremely responsive and kept me informed throughout the process and explained what was happening in a timely manner to help me make informed decisions while the technician found multiple safety concerns. I highly recommend her as she did a terrific job.
Anonymous
Mar 31, 2023
FacebookMy husband and I just recently purchased the 2023 Toyota Camry Trd, and we had the pleasure of working with Jackson Junn he was such a great help he was always willing to help us he was always there to answer all our questions that we had we will definitely recommend Jackson to anyone that needed to purchase a vehicle and we’re looking forward to working with Jackson in the future.
Anonymous
Feb 21, 2023
FacebookCan’t say enough about the assistance our sales person Jim O’Donnell provided us in our recent purchase of a certified 2020 RAV4 Hybrid. He was extremely knowledgeable about the car, explained things in easy to understand terms, and never made us feel pressured. We really enjoyed the experience. Well done!!
Anonymous
Jan 27, 2023
FacebookI return to Lia for service, despite the modestly greater cost and distance from my home, compared to non-dealership service. Justin Cole is just one of the good reasons. In several interactions, he has always been detail oriented, and very good about explaining service needs and costs. But this is also true of the other service advisors I've met. All my service experiences here have been excellent.
Marilee Hettie
Feb 24, 2021
FacebookI would like to recognize Tom Pottenburgh for all of his hard work. I have worked with Tom for years and every time its an easy, smooth, and joyful process. This is why I have come back to him for 4 leases! He always finds me the vehicle color I want, options requested, and hes super knowledgeable! I would recommend his service to everyone. You can bet I will be back to see him in 3 years for my next lease. Tom, thank you again!! You are truly the best!
Maria Flint Kowalczyk
Feb 17, 2021
FacebookThis was my 6th lease from Lia Toyota and my 1st transaction with Brent Livingston. Brent made the experience seamless, answering all my questions, and introducing me to Alex Nicol, Vehicle Exchange Manager and Vince Nguyen, Sales Manager. You can bet that when this lease is up, I'll be back at Lia Toyota.
Wendy Agerter
Jan 29, 2021
FacebookPolite-great service. Brent Livingston very helpful.
Lori Ann
Oct 30, 2019
FacebookScott Weiss the rental manager went above and beyond for me with my rental he was very nice professional and courteous I would definitely recommend this place to anybody who's looking to get a rental car at a fordable rate with unlimited mileage he allowed me to leave my car there even though I wasn't supposed to because I didn't know about it which I thought was very nice of him to do I will definitely be going here from now on with my rental needs I wish I had known about it sooner definitely recommend this place anybody was looking to get a good rental deal at an affordable rate and they do take major credit cards as long as you have your valid driver's license credit card and proof of insurance definitely recommend this place to anybody there is no security hold you just pay the cost of the rental which is an added bonus especially for those like me who on a budget
Donald P. Houck Sr
May 8, 2019
FacebookThomas Pottenburgh was extremely helpful in my search for a new truck. He never rushed me through and took his time to explain things to me. Thanks again Tom.
Michael Lent
Dec 18, 2018
FacebookThomas Pottenburgh is AWESOME! I have purchased several cars from different dealerships, and always went away unhappy with the service, but this was by far the BEST experience i have ever had while purchasing a car.
Garnet Neve
Sep 8, 2018
FacebookArt Pelletier
Sep 2, 2018
FacebookI just leased a new Highlander from Lia Toyota and got a good price on the vehicle that I wanted. I dealt with Brian Rae throughout the process and could not have been happier. Brian was very knowledgable and worked hard to get me a good deal. He was quick to return text messages and is a likeable and nice guy. I would definitely deal with Brain again. I also dealt with Aaron on my leasing paperwork and talked with Vincent the sales manager, both were pleasant and knowledgeable.
Jane Krebs
Aug 31, 2018
FacebookWe bought the new 2019 Corolla hatchback with a price in place from TruCar. Tom Pottenburgh helped us and he couldn't have been nicer, We were able to take the car the same day, saving us a fairly long trip back. Although it took a while getting all the paperwork done, he did everything he could to move the process along, explained all the intricacies of the car, and tried to make sure we were comfortable while we waited (nice coffee by the way) We are long time Toyota drivers, but used a different dealership in the past. Lia gave us a better price, and excellent treatment. Haven't tried their service yet, but we will.
Inessa Silverman
Aug 28, 2018
FacebookKaren Lynn
Jun 29, 2018
FacebookWe are very pleased with the service we received at Lia Toyota. Art was awesome... from welcoming us to the "bay", his attentiveness to details, listening skills, giving us a tour of the place while we wait, arranging a ride to our work, and finally a call when all was completed. After having no luck with getting a hitch put on, the folks at Lia were able to get it done. We are so glad we brought our "Yota" here. She was well taken care of, and so were we!
Tj Serson
Aug 14, 2017
FacebookKachina RN Bsn
Jul 9, 2017
FacebookStopped in this weekend and met with Brent. He was pretty rude and very unhelpful. Will not be returning, and found my new car at Denoyer. Thanks Brent!