This was the 1st time we thought of having a Volvo and really needed guidance and professional advice. We worked with Mary Mattingly, who was absolutely fantastic: super professional, welcoming and hospitable, knowledgeable and educating, and overall very pleasant to converse with. Mary, we are certain that are you such an invaluable asset and role model at Crown Volvo! THANK YOU, Mary, for making our Crown Volvo visit easy and productive! Kind regards, Igor and Alena Makarov xx. Pete/Tampa, FL Employees Worked With: Mary Mattingly

Mary is very friendly and easy to work with. Always gets me the best deal possible. Employees Worked With: Ken Feck, Mary Mattingly, Anthony Coleman

We’ve been coming back to Crown Volvo for years now. This has been our 5th car, and Mary is amazing, as always. Employees Worked With: Mary Mattingly

Mary was great. We have bought five cars from her and she's always so thorough and great. We'll be back! Employees Worked With: Ken Feck, Mary Mattingly, Bud Hawkins, Anthony Coleman

Mary is an exceptional sales professional, demonstrating a high level of expertise and attentiveness throughout the car-buying process. She quickly understood our preferences and ensured that every step was handled efficiently and with care. Her ability to anticipate needs and maintain a seamless experience made the entire process smooth and stress-free. Her dedication to customer satisfaction is evident in the thoughtful approach she took to meet our requirements. We greatly appreciate her professionalism and look forward to working with her again in the future.

Mary was so helpful, I really appreciate everything she did to make buying the new car easy.

Mary was very thorough in going over all aspects of the car. She went out of her way to assist in making sure all aspects of the car was set up.

Mary is great with customers. She’s very knowledgeable. Mary is a great salesperson. Thanks Mary

Had a great experience doing a lease buyout. In and out, great people, and would recommend Crown Volvo to any friends or family!

Had a great experience doing a lease buyout. In and out, great people, and would recommend Crown Volvo to any friends or family!

4th Volvo with Mary. She is Amazing. We love her. We will be back for number 5.

4th Volvo with Mary. She is Amazing. We love her. We will be back for number 5.

I have worked with Mary for many years. She is very knowledgeable and professional. She the best; I highly recommend asking for her. (If she is not available ask for her husband Chris L. He is a very knowledgeable as well). This is are 7th Volvo.

I have worked with Mary for many years. She is very knowledgeable and professional. She the best; I highly recommend asking for her. (If she is not available ask for her husband Chris L. He is a very knowledgeable as well). This is are 7th Volvo.

The salespeople were very friendly, helpful, and accommodating. The dealership was very clean with excellent cars.

The salespeople were very friendly, helpful, and accommodating. The dealership was very clean with excellent cars.

Mary Mattingly has been an expert with everything regarding my Volvo, especially tech aspects of the vehicle. It was a pleasure to work with her.

Mary Mattingly has been an expert with everything regarding my Volvo, especially tech aspects of the vehicle. It was a pleasure to work with her.

This dealership is top notch. They got me a car that fit me perfectly along with a great deal!

This dealership is top notch. They got me a car that fit me perfectly along with a great deal!

Mary Mattingly is the absolute bomb, once again! After finding a great GMC truck for my son, she found me an absolute beauty of a diesel 2500 GMC in fabulous shape! 6 total cars from Mary!

Mary Mattingly is the absolute bomb, once again! After finding a great GMC truck for my son, she found me an absolute beauty of a diesel 2500 GMC in fabulous shape! 6 total cars from Mary!

Mary Mattingly is phenomenal! She goes above beyond and has for the last 10 years. We keep returning for Mary and how easy she makes the process. She handle everything with perfection. This is are 4th Volvo with Mary.

Mary Mattingly is phenomenal! She goes above beyond and has for the last 10 years. We keep returning for Mary and how easy she makes the process. She handle everything with perfection. This is are 4th Volvo with Mary.

It is now 8 months since I bought my car from Crown Volvo. The car buying experience was the best I have ever had (did what they said, low pressure, made it easy, followed up, sold me the car for the price they told me, which was a very good price) and I gave that 5 stars on Google at the time because there are no more stars than that to give. Here I am this much later and I had a question so I sent it to Chris Lowry, who sold me my car in the first place. Chris followed up the same day with a response and is going to research my question and get back to me. That is real customer service. This place is like no car dealer I have ever been to. I am so glad I bought from here.

It is now 8 months since I bought my car from Crown Volvo. The car buying experience was the best I have ever had (did what they said, low pressure, made it easy, followed up, sold me the car for the price they told me, which was a very good price) and I gave that 5 stars on Google at the time because there are no more stars than that to give. Here I am this much later and I had a question so I sent it to Chris Lowry, who sold me my car in the first place. Chris followed up the same day with a response and is going to research my question and get back to me. That is real customer service. This place is like no car dealer I have ever been to. I am so glad I bought from here.

I'm seeing Joe has a similar review from someone else that he tried to explain away. I'm starting off this review by saying- we have the text receipts and Joe can try and explain away why he was justified, but the bottom line is he harassed and manipulated us and lost Crown Volvo business as a result. My wife and I had a horrible experience because of Joe Caporicci, who seemingly went behind his coworkers to harass and manipulate us while we were trying to make a decision. My wife and I put a deposit down on a car, and we were told we had a week to finalize our decision. 4 days in, Joe Caporicci reached out urging us to finalize our purchase, and that if we did not hear back from him he would be refunding the deposit and moving on. I called Joe because it seemed there was a miscommunication, but that we fully intended to buy the car. Joe told me *I could let him know by the end of the day*, and agreed to send us extended warranty information in the meantime. But less than an hour later he sent another text telling us "An hour is plenty of time. I need to know now". He then called, but since my wife and both work during the day, we missed it. Joe proceeded to send a long message accusing us of "hanging him out to dry" and informing us he was moving forward with another sale. I can't stress enough how manipulative this was, especially after verbally telling me I had until the end of the day. We eventually bypassed him and spoke with someone else who took care of us. We fully intended on purchasing a second car at Crown Volvo before this happened, and we are taking our business elsewhere.

I recently ordered accessory parts from Crowns diamond in Parts Russel Nailbone who handled everything brilliantly. He also arranged with Charlie Apple to install a 25mm lift kit purchased directly from Sweden aftermarket and not a Volvo part as I had lost 9 cars in Hurricane Helen and only my 2025 XC90 survived. I booked and appt for service to install. But was called 2 days later to say they are short staffed and the first available would be a week away from initial date. I received a follow up call after i enquired from parts if they would fit in my xc90 to travel to Ferman Volvo as they could do the installation at the original time. As it happens the parts were 2 large to accommodate so i left the booking unchanged. However the news that I was contemplating Ferman as an alternative reached Brian in service and he called me to say he wasnt aware the urgency (due to my pending travel) and that he could in fact squeeze me on Fri. I accepted. Thurs came and my xc90 began to get an air bag warning light instructing me to immediately drive to nearest Volvo for service due to safety concerns..This is where the cluster of dominoes fall in handling. I have a car with jaguar next door that will be 11 mos in service.. Im fine with it because the level of respect shown to me from the onset is reciprocated. The communication is thorough with explanation and if there are issue that arise i fully understand cost of doing business and that staffing can create domino effect in various way. I have been Crown as company since 2011. Since that time 7 car have been purchased. 2 on Volvo side of the house. My requirements are simple. Greet me not me looking at your head or papers you have already drawn up and place in front of me to sign as the first form of meet and greet. Fully explain what you are presenting whether its the issue as to why after 2 hrs of waiting you now have a loaner to give and need to keep my car another 2 business days. Or what the prices you are quoting are for both the item and the labour and when i ask is the issue with the air bag something youve seen before .. Im looking for the detail that I only managed to get from Charlie Apple which was it needed to be escalated to the master high voltage technician of 39 years who is the only one qualified to triage the error. This would have been helpful for the 2hrs in a waiting room before a loaner was offered and even more so when on Monday after having the care thurs and Fri (Fri it was on lock per app after 4 hrs which was the accessory installation work and for which i received no further update as to the air bag issue. Nor Monday until I texted my query to service advisor as the app showed the car locked so Im assuming not being worked on . I waited and after 2 hours i left a vm advising to provide detail of the air bag issue and what they found . I got a text just as i hung up advising short staffed on techs and that they would focus on it the next morning. Again no details about what was found about what they were looking at in the air bag. I texted back for Chris Apple to ring me . He did within seconds. He was professional , patient , understanding and said he would begin to look into and call me back. Which again he did within 30min. He explained that it was not a staffing issue with techs, in that my car request a Masater HighVoltage tech and they have only 1 and there was 1 car ahead of me. I would be next in queue and he would contact me again with an update the next day . This morning he did just that . He let me know he was working on the car and had found its a module issue and the part had been ordered from Jacksonville and is on its way and provided it arrived on time i would get my car mid morning tomorrow. Additionally he planned alternate strategy due to my impending travel to valet the vehicle to my home and also pick up the loaner. Charlie Apple was thorough yet concise . I knew the issue, resolution , action plan and completion plan . GREAT MAN!

Charlie was instrumental in assisting with clear concise thorough communication and interpersonal skills. Difficulties arose when communication was blurred and not comprehensive.i have had a strong relationship with Crown on the Jaguar side since 2011 with positivity and respect. Charlie diffused and handled the situation in a manner thst anyone could appreciate. Through his clear explanation of the issues and resolution.

Russel is. amazing. A diamond for Crown Volvo. He is always timely in his communication and followups and provides great assistance with obtaining parts and accessories.. Thank you for everything you do!

Charlie was instrumental in assisting with clear concise thorough communication and interpersonal skills. Difficulties arose when communication was blurred and not comprehensive.i have had a strong relationship with Crown on the Jaguar side since 2011 with positivity and respect. Charlie diffused and handled the situation in a manner thst anyone could appreciate. Through his clear explanation of the issues and resolution.

After hurricane Helene I took my car in because would not start on the first try. THIS DEALERSHIP MAY CAUSE YOU DEATH!!!! Took my car in because sometimes it would not start. They said it was a battery and stop/start switch. Agreed to battery not start/stop. During hurricane Milton my car would not start so I could not evacuate. Once the storm passed towed to Tampa Volvo. Tampa volvo said the battery was not put in correct and had 3 loose connections. Grateful I didnt die in the storm being trapped with no car because this dealership didnt do their job right. Probably wanting me to come back and pay for the $3400 start/stop switch that is not even needed!!! A different time they didnt put the car back together after- I found parts in my trunk. The time before that they left plastic oil bottle under my hood.

After hurricane Helene I took my car in because would not start on the first try. THIS DEALERSHIP MAY CAUSE YOU DEATH!!!! Took my car in because sometimes it would not start. They said it was a battery and stop/start switch. Agreed to battery not start/stop. During hurricane Milton my car would not start so I could not evacuate. Once the storm passed towed to Tampa Volvo. Tampa volvo said the battery was not put in correct and had 3 loose connections. Grateful I didn’t die in the storm being trapped with no car because this dealership didn’t do their job right. Probably wanting me to come back and pay for the $3400 start/stop switch that is not even needed!!! A different time they didn’t put the car back together after- I found parts in my trunk. The time before that they left plastic oil bottle under my hood.

I recently had the pleasure of purchasing another vehicle at Crown Volvo of St Petersburg.dealership. Chris Lowry was integral with my positive experience. He is an excellent salesman whose professional knowledge, PATIENCE, and warm and friendly demeanor made the entire experience from enquiry via text, phone and in person the ultimate purchase. Knowledgeable, patient and professional.. Above all he is caring which immediately puts you at ease and in good company. Thanks! Keith

I recently had the pleasure of purchasing another vehicle at Crown Volvo of St Petersburg. dealership. Chris Lowry was integral with my positive experience. He is an excellent salesman whose professional knowledge, PATIENCE, and warm and friendly demeanor made the entire experience from enquiry via text, phone and in person the ultimate purchase. Knowledgeable, patient and professional.. Above all he is caring which immediately puts you at ease and in good company. Thanks! Keith

Non-Local Buyers Beware: I approached this dealership READY to purchase. They (Joe C.) mishandled things so badly, that even though I loved the car, I could not buy from them. Want to hear why? Read on... Firstly, I was speaking in the evening to Keith L. ... He was honest, helpful... But it was the end of the day, and we couldn't get things done before he had to leave. So, he promised someone would get back to me 'first-thing' the next morning... The next morn, two hours after they opened, no one had contacted me, so I reached out to them. Come to find out, Keith had left... or been fired... the night before. Weird, to be sure, but stuff happens... so I tried to roll with it. I next spoke to Bruce B. He was kind, somewhat helpful, but ultimately he just passed me off the the sales/leasing mgr., Joe C. This is where things really fell apart. As I said, I was READY to buy... He had a sale in his hand! I had some questions, which he begrudgingly answered... But he always returned to his high-pressure generic pitch, "We have two other people interested in this car... you need to put money down NOW!" I can parse through B.S. with the best of them, so I tried to let that go... And, again, I was READY to buy... So I went to put the money down on an online form Joe (or his team) sent... And the invoice was COMPLETELY wrong: no car listed, no price, wrong terms, wrong customer listed, and so essentially said nothing about what my deposit was for--- in fact, the invoice didn't mention it at all. I asked him politely to correct the invoice, otherwise I couldn't feel comfortable sending my money. He refused-- not once, not twice, but thrice --- the third time telling me "This is ridiculous." It's ridiculous for me to ask you, a customer service "professional," for help... and accuracy in your documentation, before I send you money? "I'm offsite," he kept replying. 'Send the money and I can adjust everything later..." Is that really your business practice? I send you my money and just trust that you'll do everything correctly, when you've shown none of that? Long story made short: I approached them, ready to buy... As the deal progressed, I was STILL going to buy "despite their poor customer service"--- because I liked the car so well. By the end, things were so bad that I was forced to walk-- and write this. This is probably only my 5th review of ANY business EVER... I don't do that, typically. But i felt compelled to here, hoping it might help someone else steer clear of the terrible experience I had at Crown Volvo Cars in St. Petersburg, FL.

They where nice and really helpful on buying a new vehicle. I first contacted them online about the vehicle and the process was the most painful of all the new cars I have bought in my life. The only issue is the used vehicle had two issue. One there is a small chip in the windshield and the front seatbelts had a recall and they both would not go back in.

They where nice and really helpful on buying a new vehicle. I first contacted them online about the vehicle and the process was the most painful of all the new cars I have bought in my life. The only issue is the used vehicle had two issue. One there is a small chip in the windshield and the front seatbelts had a recall and they both would not go back in.

Great Experience! My wife found the car online. I went to see it. Drove it. Then we negotiated price over the phone and I came in and bought it. It is used, but that is what I was looking for based on our budget!

Great Experience! My wife found the car online. I went to see it. Drove it. Then we negotiated price over the phone and I came in and bought it. It is used, but that is what I was looking for based on our budget!

As I stated in a previous review Crown Volvo and Joe in service are on a much higher level than the dealership in our hometown and I am guessing over all. Our dealership in PA now charges a 6% fee if payment is with a credit card. Being out of warranty the diagnostic charge is waved if repairs are down at dealership if service is done at Crown Volvo. Our Pennsylvania dealership charges a $250 rate and is added to your bill along with parts and labor. When I questioned their policy compared to my experience in Florida I was told that I was probably charged for diagnostic fee in a heightened labor charge in Florida. This is completely not true . Joe went through our invoice in detail explaining every charge . If you live in xx Pete and drive a Volvo you are definitely fortunate. I will never purchase another Volvo in PA. Here is hoping that I can live in the sunshine state some day and be treated like a valuable customer at Crown Volvo instead of the substandard treatment I receive in PA. I cant say enough great things about Crown Volvo and the service they provide and how they treat you. We have purchased 3 and leased 1 Volvo in the last 8 years in Apparently all dealerships are not created equal. Thank you Crown and thank you Joe.

As I stated in a previous review Crown Volvo and Joe in service are on a much higher level than the dealership in our hometown and I am guessing over all. Our dealership in PA now charges a 6% fee if payment is with a credit card. Being out of warranty the diagnostic charge is waved if repairs are down at dealership if service is done at Crown Volvo. Our Pennsylvania dealership charges a $250 rate and is added to your bill along with parts and labor. When I questioned their policy compared to my experience in Florida I was told that I was probably charged for diagnostic fee in a heightened labor charge in Florida. This is completely not true . Joe went through our invoice in detail explaining every charge . If you live in xx Pete and drive a Volvo you are definitely fortunate. I will never purchase another Volvo in PA. Here is hoping that I can live in the sunshine state some day and be treated like a valuable customer at Crown Volvo instead of the substandard treatment I receive in PA. I cant say enough great things about Crown Volvo and the service they provide and how they treat you. We have purchased 3 and leased 1 Volvo in the last 8 years in Apparently all dealerships are not created equal. Thank you Crown and thank you Joe.

Mary was excellent when we were dealing with our Volvo . She was very knowledgeable and personable when going through our car ,We were very impressed with her knowledge.

Mary was excellent when we were dealing with our Volvo . She was very knowledgeable and personable when going through our car ,We were very impressed with her knowledge.

Mary Mattingly is exceptional in every way. She is knowledgeable, caring, and concerned that you get the car you want, rather than just trying to sell a car. Mary is honestly the best salesperson I've ever met in the car business. She's not a sales person. She's a PERSON. In a world where businesses can be impersonal, if not automated on-line, Mary is real. She goes the extra mile, if not the extra hundred or more, to ensure your satisfaction. I started the process of buying a newer car three years ago and finally bought one from Mary after going to multiple dealerships during that time period and finally came back to Mary at Crown Volvo because she instills trust in her customers not because they are customers, but because they are people and she cares about people. I cannot recommend buying a car at Crown Volvo more highly and the major reason is Mary Mattingly!

Mary Mattingly is exceptional in every way. She is knowledgeable, caring, and concerned that you get the car you want, rather than just trying to sell a car. Mary is honestly the best salesperson I've ever met in the car business. She's not a sales person. She's a PERSON. In a world where businesses can be impersonal, if not automated on-line, Mary is real. She goes the extra mile, if not the extra hundred or more, to ensure your satisfaction. I started the process of buying a newer car three years ago and finally bought one from Mary after going to multiple dealerships during that time period and finally came back to Mary at Crown Volvo because she instills trust in her customers not because they are customers, but because they are people and she cares about people. I cannot recommend buying a car at Crown Volvo more highly and the major reason is Mary Mattingly!

Chris was terrific in showing me how the CX60 works. He helped me connecting my phone and showed my how the Google voice command works. I use it now all the time, if nothing else just to show off to my passengers. The dealership was excellent and the staff expertly attentive, I have not had a buying experience such as this in a very long time.

Chris was terrific in showing me how the CX60 works. He helped me connecting my phone and showed my how the Google voice command works. I use it now all the time, if nothing else just to show off to my passengers. The dealership was excellent and the staff expertly attentive, I have not had a buying experience such as this in a very long time.

We had an easy and efficient visit to purchase a used Volvo station wagon. Mary, jarrod , Anthony and Ella are the best.