Reviews
84Kari Kurtz
Apr 18, 2026
Facebookworst customer service and auto repair department. terrible reception service. Regret 1000% ever buying my Defender 90 from them. I'll drive anywhere - hours away - to service my vehicle we except here!!
Miles Duffy
Mar 20, 2026
FacebookJacob Jenkins made this one of the best car-buying experiences I’ve ever had. Within an hour of my online inquiry, he sent a personalized video walkthrough of the exact vehicle, which immediately set him apart. He was incredibly responsive, answered every question quickly, and even went the extra mile to meet me an hour from the dealership so I didn’t have to make a two-hour drive. The entire process was smooth and efficient, and he made buying the vehicle virtually simple and stress-free. When we arrived to pick up the car, everything was exactly as promised—clean, ready, and in excellent condition—and Jacob was there right away to make sure everything went seamlessly. Highly recommend working with Jacob if you want a straightforward, professional, and truly customer-focused experience.
Miles Duffy
Mar 20, 2026
FacebookJacob Jenkins made this one of the best car-buying experiences Ive ever had. Within an hour of my online inquiry, he sent a personalized video walkthrough of the exact vehicle, which immediately set him apart. He was incredibly responsive, answered every question quickly, and even went the extra mile to meet me an hour from the dealership so I didnt have to make a two-hour drive. The entire process was smooth and efficient, and he made buying the vehicle virtually simple and stress-free. When we arrived to pick up the car, everything was exactly as promisedclean, ready, and in excellent conditionand Jacob was there right away to make sure everything went seamlessly. Highly recommend working with Jacob if you want a straightforward, professional, and truly customer-focused experience.
Bobby Valdez
Dec 31, 2025
FacebookNo stars. My 2017 Jaguar F Pace had an engine failure, overheating. I had the vehicle towed there for diagnostics. They stated that to provide the warranty company info needed they had to take the engine apart to the point of failure. I was advised this would cost around $3k and gave permission. Diagnostics came back and the dealership filed a claim that I needed a new $21K engine. The claim was denied and after several appeals I resolved that this was the end of the road. They stated they needed the vehicle off the lot, so I paid a service bill for $2K and had the car towed to a local non-dealer mechanic thinking it didn’t even run. Upon inspection, the local mechanic confirmed that the engine was NEVER taken apart, not a bolt was turned and that there is no way I should have been charged $2K. Further the car fired right up and he was able to move it across his parking lot. I went back and really looked at the invoice in detail and called them back 12/31 today. After the fact they told me they decided to video scope engine for the insurance claim. 6 hours of labor only, no parts, $2k because it saved money. I called the warranty company, and they refused to provide the pictures and video that was submitted by the dealership. I called the dealership and they "conveniently" have no pictures or video taken on file and so no one has proof of work done. Everyone is washing their hands of it. No engine, no fix, no pictures, no video, no claim approval. I called this morning to speak to the service tech Emerias and he all but put me on hold for 45 mins and said that his Service Manager was too busy to talk to me. Just take my money, mislead me on the teardown of the engine on the claim, then insult me by ghosting the call and hanging up. NOT what I would expect from a Jaguar dealership. On top of that without a vehicle for 2 months I asked many times if a Sales rep was interested in selling me a car. They didn’t care enough so I literally bought a 2026 Infiniti this weekend. Since they must be making so much money and don’t even need to sell new cars either, they can refund my $2K At this point everything was misrepresented. I just want a refund. I figure this is the only way when people publicly hold people accountable. If this doesn’t work maybe more BBB and AG complaints are in order. Make it right! Way below expectations for a luxury brand.
Tammy Campbell McNelis at Compass
Dec 4, 2025
FacebookThis experience has been nothing short of unacceptable, especially coming from a luxury brand like Range Rover/Land Rover, where a premium level of service should be the standard. I had my vehicle serviced just last week and was assured everything was in excellent condition. Yet here I am, only days later, needing to have my 2022 Range Rover—with relatively low miles—towed back in. That alone is alarming. What makes this even worse is the complete lack of communication. I requested information about extended warranty options and never received any follow-up. This isn’t the first time communication has been an issue; the customer service has been declining noticeably over the past year. To add insult to injury, I offered to have the car towed in at my own expense tonight, only to be told the service department is “too full” to even accept my vehicle until I speak with someone. Meanwhile, they don’t open until 7:30 a.m.—which is surprisingly late for a dealership claiming to service high-end vehicles. It really makes you question why anyone should spend six figures on a luxury vehicle when the dealership can’t keep up with basic service needs. Or even more concerning: why so many of these vehicles seem to require service in the first place. This entire experience has pushed me to explore other brands, and I fully intend to share this with corporate on the next survey. Extremely disappointed and genuinely shocked at how far the customer service has fallen. It's not all about a shiny new car... Service is even more important
Kendall Huber
Aug 26, 2025
FacebookJacob Jenkins was super helpful in my vehicle search and was wonderful to work with. Within just a few days, he helped me find a car in my price range that I absolutely love and I took it home. 10/10 great to work with and would be happy to work with him again in the future! Thanks Jacob!
Kendall Huber
Aug 26, 2025
FacebookJacob Jenkins was super helpful in my vehicle search and was wonderful to work with. Within just a few days, he helped me find a car in my price range that I absolutely love and I took it home. 10/10 great to work with and would be happy to work with him again in the future! Thanks Jacob!
Anonymous
Aug 9, 2025
FacebookI had amazing experience here with Jacob!! He was wonderful to work with and his enthusiasm for cars made the process super enjoyable! I would definitely recommend coming here to see Jacob for your next car!
Lindsey Kim
Aug 9, 2025
FacebookI had amazing experience here with Jacob!! He was wonderful to work with and his enthusiasm for cars made the process super enjoyable! I would definitely recommend coming here to see Jacob for your next car!
Jaymee Watson
Feb 23, 2025
FacebookI recently purchased a range rover sport from Rodney..he is amazing! I was referred to Rodney by a friend who recently purchased a car from him..I live in Bradenton and i’m so glad I made the drive to st pete! Rodney has made this entire process great. He is attentive, easy to work with and makes the process fun. This has been the best experience i’ve ever had when purchasing a car. I’ve been to many other dealerships and have stayed away from them due to past bad experiences. Highly recommend Rodney at Landrover St Pete for all your car needs! You won’t be disappointed!
Vince Fisher
Dec 22, 2024
FacebookRodney was the absolute best to deal with. We did everything over text and the phone. Had it professionally delivered over 6.5 hours away in North West Florida. Even though we were not in person Rodney had the personality and expertise to help you get what you were looking for. And obviously this speaks for the dealership behind him. This Land Rover was a Christmas gift for my wife! Rodney is a good dude and will go the extra mile. Hope to be able to do business with him again. Thanks Rodney
Chase Topic
Dec 10, 2024
FacebookHad an incredible experience with Rodney! Very professional and extremely knowledgeable. 10/10 would recommend!
Mike Geren
Dec 6, 2024
FacebookDrove 10 hours (from Tennessee) to do business with Rodney and Jaguar Land Rover of St. Petersburg and would do it again! No games, everything done over phone, just as promised upon arrival. These guys are GREAT and I Highly Recommend! Loving my Defender 130!💪
Paul Danielson
Sep 28, 2024
FacebookSteve Sinclair is THE GUY: friendly, knowledgeable, and dedicated. Would definitely buy a car from him
Paul Danielson
Sep 28, 2024
FacebookSteve Sinclair is THE GUY: friendly, knowledgeable, and dedicated. Would definitely buy a car from him
Steven Cole
Aug 21, 2024
FacebookNick Macri was very professional and courteous and did a great job.
Barbara Bauersachs
Feb 27, 2024
Facebook😘Crown Jaguar has been a pleasure to deal with since I bought my car 5 years ago. Sara Cribbs is an outstanding service advisor....she is knowledgeable and thorough. Her communication about the car is always something ou can count on. I highly recommend the sales and service department.
Barbara Bauersachs
Feb 27, 2024
FacebookCrown Jaguar has been a pleasure to deal with since I bought my car 5 years ago. Sara Cribbs is an outstanding service advisor....she is knowledgeable and thorough. Her communication about the car is always something ou can count on. I highly recommend the sales and service department.
Renay Whited
Feb 21, 2024
FacebookDavid , Tallas, and Paul were fantastic! I am beyond excited about my new purchase, would highly recommend! Thanks again!! Renay Whited👍
Renay Whited
Feb 20, 2024
FacebookDavid , Tallas, and Paul were fantastic! I am beyond excited about my new purchase, would highly recommend! Thanks again!! Renay Whited
Anonymous
Dec 27, 2023
FacebookMiro, is my sales rep at Crown Jaguar. whenever I go there I have an amazing experience filled with information and friendship. His knowledge of the product is on the mark and understands the needs I look for in a vehicle, always gives upfront and honest answers. Can't wait to purchase my next visit,
Dennis Montileone
Dec 27, 2023
FacebookMiro, is my sales rep at Crown Jaguar. whenever I go there I have an amazing experience filled with information and friendship. His knowledge of the product is on the mark and understands the needs I look for in a vehicle, always gives upfront and honest answers. Can't wait to purchase my next visit,
Mona Young
Nov 25, 2023
FacebookI will give a perfect 10 score for Jaguar St. Petersburg, FL, for their service and professionalism. They will not discriminate you or turn you down right away. They will work with your needs. www.crownjaguar.com I was searching for a vehicle for over a month. At first, I only have a thousand dollars for deposit and a poor FICO score ratings. I have been with different dealers already, even out of state to get a cheaper vehicle that I can afford. But I have no luck, they denied me and my husband. And I tried searching for a pre-owned vehicle in JaguarUSA.com, and I found below 20K that I thought I can afford, but I was denied with Jaguar Tulsa. And I have 2 options left Jaguar St. Petersburg, and Land Rover South Orlando. And I never told them that I was working with each dealer at the same time. David Leach from Jaguar St. Petersburg called me back, but South Orlando did not call me, I had to make a follow up with them. I told David that I have a poor credit score ratings, and not much money for down payment. And David assured me that he can get me approved. However, the car I was aiming for was not ready for sale yet, with my time off for the test drive. And I live in Tallahassee. And it's a holiday coming up and David will be on vacation. But he assured me also that Eli Luber, will be available to assist me. And Eli told me that he will look for a better car for me, and he can work with me. And he found a 2015 Jaguar XJ for $21,000, with $5,000 down payment, and $495 monthly for 72 months. And I did call South Orlando for any updates, because they had a lower price tag. And Alice told me that I needed a co-applicant, so I had my husband on the car loan (which does not have a good FICO score neither.) And I spoke with Antonella the Manager, that I will be approved for the 2015 Jaguar XF for $17,312 with $5,000 down payment and $473 monthly. (And btw, they kept changing their price tag up and down, within the week period.) So, you would wonder why I ended up with Jaguar St. Petersburg, since Land Rover South Orlando clearly has the better choice for me. Yes, you might be right for a person like me that cannot afford a luxury car with my credit score. They both know that I live in Tallahassee. And here's the big difference with the 2 dealerships. So, when I spoke with Antonella on November 21, 2023, for the offer, I told her that I cannot afford the $5K down payment and if they can lower it. And she referred me back to Alice or Alicia (whatever her name was), and she just asked me if the manager told me about the offer, and I said yes, and I asked her if there is a chance for a lower down payment. And she told me right away, "NO. And I cannot just send your information to all the banks we work with." But then when I spoke with Eli Luber the next day, November 22, 2023, I told him the same thing that I cannot afford the $5K down payment. And he said, it's because it's my first time to own a car, and it's the bank's policy. And he asked me, how much I can afford? And I said, probably $2,500. And he said, if I can have a co-owner. And I said my husband. And if he has a job, I said yes. And he did not turn me down right away, because he cared that I needed a car. And he said, "let me work on that and I will get back to you." And of course, the next day is Thanksgiving Day, so Eli called me back after Thanksgiving. And he has good news for me, I was approved for my request. And he had me work with Anthony Coleman for the paper works. And he explained to us thoroughly what we are getting. And we signed the contract November 24, 2023. And the best part is, Eli will have our car ship to us in Tallahassee free of charge, instead of us taking the Greyhound bus to St. Pete. What an excellent service for Jaguar St. Petersburg. I highly recommend them for a small-time buyer like me that have been denied with various dealerships. And the real reason I want a Jaguar car is because, I want a reminder of my first and only pet dog since my childhood, name Jaguar. (I can't believe I can have this beauty...)
Julie Folden, Realtor with Coastal Properties Group International
Oct 24, 2023
FacebookSteve Sinclair was very patient with showing me a few different automobiles. He explained different scenarios instrumental in my final decision-very helpful. Steve was very considerate of my time as well.
Julie Folden, Realtor with Coastal Properties Group International
Oct 23, 2023
FacebookSteve Sinclair was very patient with showing me a few different automobiles. He explained different scenarios instrumental in my final decision-very helpful. Steve was very considerate of my time as well.
Bennie Jones
Oct 4, 2023
FacebookGreat experience. I had limited time to make the purchase. The team was great putting together a trade in and purchase package. I was able to drive off in three hours! I especially want to acknowledge the sales person Miroslav Ostojic. He was great to work with and get to know. I wish him all the best in his career!
Bennie Jones
Oct 4, 2023
FacebookGreat experience. I had limited time to make the purchase. The team was great putting together a trade in and purchase package. I was able to drive off in three hours! I especially want to acknowledge the sales person Miroslav Ostojic. He was great to work with and get to know. I wish him all the best in his career!
Action2000IRB
Sep 20, 2023
FacebookAlthough Kelly is new to the St. Pete location, she is definitely not new to Jaguar. She was incredibly knowledgeable and helpful with incredible follow-through. Make sure to ask for Kelly!
Kire Seztiel
Jul 27, 2023
FacebookThank you Miro for everything. You were absolutely amazing. You’re top notch, smart, and a master at your craft. Thank you for taking us seriously when all others did not. Above all- thank you for caring about us. It meant the world to us. Thank you Talas for all of your help in negotiating my car buyout. I hope it brings joy to someone as much as it did for us. It was a pleasure working with you both. See you again soon.
Kire Seztiel
Jul 27, 2023
FacebookThank you Miro for everything. You were absolutely amazing. Youre top notch, smart, and a master at your craft. Thank you for taking us seriously when all others did not. Above all- thank you for caring about us. It meant the world to us. Thank you Talas for all of your help in negotiating my car buyout. I hope it brings joy to someone as much as it did for us. It was a pleasure working with you both. See you again soon.
Amy Scheck
Jul 19, 2023
FacebookJeff Joiner really helped make my Jeep feel new again. He helped me pick out new wheels and tires and had them installed for me. I'm extremely happy with the way he treated me and followed up. Thank's Jeff!!
Debbie Tanico
Jun 18, 2023
FacebookWow! What a great experience at this dealership. Thank you so much to our salesman Miro Ostojic and the sales manager Talas Rogers. You guys made this a really special experience and went above and beyond to make sure we were satisfied. After we already agreed on the numbers, we realized some of the chrome had been oxidized on the car. Talas agreed to replace it all free of charge. That is not something that you find at every dealership. These guys were really special go see them and buy a car from them you will not be disappointed.
Anonymous
Jun 18, 2023
FacebookWow! What a great experience at this dealership. Thank you so much to our salesman Miro Ostojic and the sales manager Talas Rogers. You guys made this a really special experience and went above and beyond to make sure we were satisfied. After we already agreed on the numbers, we realized some of the chrome had been oxidized on the car. Talas agreed to replace it all free of charge. That is not something that you find at every dealership. These guys were really special go see them and buy a car from them you will not be disappointed.
Beany Galletta Trapani
May 31, 2023
FacebookKat was an amazing sales associate. Intelligent, knowledgeable about her product, personable, patient. We feel so fortunate to have her as our go to for our first Land Rover purchase. Highly recommend!
Tony Harrison
Apr 6, 2023
FacebookThank you Kat for providing me with excellent service.
Blair Burns
Mar 31, 2023
FacebookSteve Sinclair is the best sales person I've ever worked with. If you do business with this dealership you must absolutely do business with Steve Sinclair he's a really great guy
Blair Burns
Mar 31, 2023
FacebookSteve Sinclair is the best sales person I've ever worked with. If you do business with this dealership you must absolutely do business with Steve Sinclair he's a really great guy
Sherry Cannon
Mar 23, 2023
FacebookHad awesome experience with Michael Wolpoff. Couldn’t have asked for better. Very courteous, knowledgeable and respectful , especially of my time . Even of my time being valuable was up there , very efficient. I can say the same for Paul in the finance Dept. Highly recommend
Anonymous
Feb 18, 2023
FacebookWe had a wonderful experience with David Leach! He went out of his way to ensure we got the best deal possible & made the entire process painless!
Anonymous
Feb 16, 2023
FacebookHave to say Brooks Falzone went above and beyond to make sure my service experience was impeccable. I totally recommend this dealership whole heartidly!
Anonymous
Feb 16, 2023
FacebookI've never received such fast and easy service on my car in my life. The staff is amazing. 10 out of 10 recommend.
Beth Silverman
Feb 16, 2023
FacebookI've never received such fast and easy service on my car in my life. The staff is amazing. 10 out of 10 recommend.
Anonymous
Feb 4, 2023
FacebookKat was amazing - very knowledgeable!
Bethany Streeter
Feb 4, 2023
FacebookSteven Sinclair was absolutely awesome to work with! From the very first interaction with him he was responsive, professional, and beyond helpful. The vehicle we were originally looking at was no longer available but he helped to find the perfect car for us. After this experience with Jaguar Land Rover of St Pete we will for sure be return customers, and look forward to working with Steve again in the future!
Anonymous
Jan 27, 2023
FacebookHad a great experience with Jeff Joiner and Steve Sinclair! We are in Michigan and couldn’t get anyone to help us get the vehicle we wanted. They handled everything over the phone and got us exactly what we wanted. Completely smooth and stress free.
Lauren Joiner
Jan 27, 2023
FacebookHad a great experience with Jeff Joiner and Steve Sinclair! We are in Michigan and couldn???t get anyone to help us get the vehicle we wanted. They handled everything over the phone and got us exactly what we wanted. Completely smooth and stress free.
Jessica Joiner
Jan 27, 2023
FacebookHad a great experience with Jeff Joiner and Steve Sinclair! We are in Michigan and couldn???t get anyone to help us get the vehicle we wanted. They handled everything over the phone and got us exactly what we wanted. Completely smooth and stress free.
Doug Ruddle
Dec 9, 2022
FacebookJust bought an F Pace R-Dynamic S and this is a beautiful car and the service and attention that Jaguar Land Rover spends on their customer is head and shoulders above the others. Thanks to Skye Martin and the team!
Nancy Lepore Chiuchiolo
Nov 22, 2022
FacebookSkye did a great job with my new F Pace!
Dolores Lanier
Oct 29, 2022
Facebook????Not enough time to mention all of the big and small positive comments about Miro, Paul and the entire team at Crown Jag. From start to finish the attention to detail was above expectations, even to the point of getting me 4 new valve stem covers???? Will definitely be back!!!!