Reviews
62Anonymous
May 19, 2026
FacebookDon't believe anything they tell you.
Anonymous
Nov 19, 2025
FacebookWife just bought a 25 QX50. Turned out the manager and with the salesperson knowing this fudged the numbers and messed with the extended warranty we were told was included in the price just so they could keep the payment where we told them so they could make a sale. This was done behind our back and not told to us AT ALL till after all was completed and we got the paperwork emailed to us. Then they were ghosting us when trying to call them. Finally got finance manager on the phone who played dumb. Very disappointed in this dealership. I would definitely stay away and go elsewhere to spend your hard earned money. This place does not deserve it. Shame on them. Will tell everyone about this experience so hopefully fewer people go there.
Joey Effin Machiavelli
Oct 29, 2024
FacebookOH MY GOD, THIS PLACE IS THE BEST!!!!! I had been searching in NJ for the right car for over 3 months. I went to like at least 20 dealers before I found this place.i had to drive an hour and a half to Albany but it was totally worth it. It definitely saved me thousands of dollars for sure! It was the first dealer experience Ive had in my life where I was totally comfortable and didnt feel like I was getting scammed and raked over the coals.the total opposite of every other dealership I went to. They have a whole wall of awards, so many that they cant even fit them.their desk drawers are over flowing with them (I saw this first hand). They were willing to work with me in every way possible. They asked what my range was I gave them a number that I was sure was impossible for them to work out.when I received the call saying they got it done, I honestly nearly fell outta my chair, I wasnt even expecting a call back given my prior experiences lol. They were amazing. I dealt with Dawn and Mark, both were incredible! Dawn was the sweetest nicest woman ever and Mark was the coolest guy ever both were more helpful than every other person I encountered prior combined. After all was said and done I even got a 7 year 75,000 mile factory bumper to bumper + unlimited rental coverage (if there is ever an issue for as long as it takes to resolve) extended warranty past the original warranty for less than half the price that every other dealer was asking.it was cheaper than I paid 10 years ago on my last car. I jumped at it and couldnt be happier.best purchase Ive ever made! I know I will be worry for the lifetime of this car. I am a real person, Im not someones friend, or someone that works there etcI am genuinely so happy and impressed with how well I was treated and taken care of that I just want to tell everyone I possibly can, and I have. I have never had such a great experience at a dealer .and I know they are completely honest. They did not know this, but I had a way outside of the dealership to find out exactly what they paid for the car before I bought it.and again when I saw how absolutely fair they were in the pricing I almost fell out of my chair a second time lolto the point where I actually felt bad because it almost seemed like it woulda barely been worth it on their part for them to have given me such a great deal. So I know for a fact that they are HONEST, which is nearly impossible to find these days. Thank You again Dawn and Mark and Lia Infiniti!!! you helped me more than you could ever know. -Joe Campanelli-
Anonymous
Jun 14, 2024
FacebookI would not recommend, I bought a 2023 demo QX80 in 11/23. Since then it’s needed to have at least 2 repairs and possibly now brakes. There are several nicks on my car that were touched up to sell and now have worn off. They cancel appointments last minute and have no loaner cars available (even though I was told Lia always had loaners available) , they insist you use their shuttle or ride share. The shuttle was dirty and my ride share never showed up to pick me up from work, I called my own Uber.
Justina Lynn Calenzo
Apr 29, 2024
FacebookMy fianc Mike and I had an incredible experience at Lia. Dawn Owens is what we all expect a salespeople to be. NOT pushy, relaxed, compassionate, educated and just down right amazing. Dawn was so happy and genuine and made the entire process of leasing my brand new QX60 Luxe seamless. Such a smooth process. Dawn made us a customer for life and made our 2 hour drive well worth it! From start to finish. We will be back!! THANK YOU!!
Justina Lynn
Apr 29, 2024
FacebookMy fianc Mike and I had an incredible experience at Lia. Dawn Owens is what we all expect a salespeople to be. NOT pushy, relaxed, compassionate, educated and just down right amazing. Dawn was so happy and genuine and made the entire process of leasing my brand new QX60 Luxe seamless. Such a smooth process. Dawn made us a customer for life and made our 2 hour drive well worth it! From start to finish. We will be back!! THANK YOU!!
Anonymous
Sep 21, 2023
FacebookCan drop off an know Lia knows how to fix
Anonymous
Jun 30, 2023
FacebookI recently had service done with Lia Infiniti, and it was an excellent experience. The service person assigned to me was Rodney—called me before work was to be done….to verify my concerns and recommend service with the records and mileage on vehicle….once car was inspected by technician …he called me first before doing any work…. He was knowledgeable, honest, and never tried to have me do work that wasn’t necessary…it was refreshing. Rodney was experienced…and has 30 years under his belt…he was “ old school”. He reminded me of how my Father would have spoken to his customers….and tried to help them in any way he could…he gave me coupons ….and was very kind. I can’t say enough about my experience . Definitely , recommend Lia Infiniti on Rte 9 Latham/Cohoes, NY—ask for a Rodney in service👍🏻
Anonymous
Jun 27, 2023
FacebookThis was the smoothest car buying experience I’ve ever had. These guys set the bar high for any dealership to come. A great experience from start to finish! The communication was excellent which made the whole process much more enjoyable. Absolutely recommend these guys to anyone! Miss Dawn helped me out she is just a gem and her sense of humor made me feel like I’ve known her for years! Thank you so much Lia!
Alysia MayClair
Jun 27, 2023
FacebookThis was the smoothest car buying experience Ive ever had. These guys set the bar high for any dealership to come. A great experience from start to finish! The communication was excellent which made the whole process much more enjoyable. Absolutely recommend these guys to anyone! Miss Dawn helped me out she is just a gem and her sense of humor made me feel like Ive known her for years! Thank you so much Lia!
Anonymous
Feb 28, 2023
FacebookWe had a great experience at Lia because of our salesman Sami. He was very personable, knowledgeable, responsive to our questions and communicated all details about financing and the car clearly. We would recommend Lia Infiniti but would highly suggest you ask for Sami. Mark the Finance Manager was a pleasure to work with as well.
Anonymous
Feb 15, 2023
FacebookWe found the used vehicle that we were looking for here. We called and got multiple stories : it's just hit the lot, it's been here for awhile, etc. All stories led to inflexibility on the price. We bought it anyway and because I trusted them and their "rigorous inspection" of used vehicles. We have always had great experience with large dealerships prior to this. I did not drive it prior to signing the papers for that reason. That's on me. As soon as I drove off I could tell there was something wrong with the transmission. I drove it back the three hours to have them look at it. They were kind enough to fix whatever was wrong (some sort of mount underneath) but as soon as I drove off again it still felt wrong and immediately the check engine light as well as about five other lights came on. We took it to our own mechanic who said there are cylinder misfires and it needs $1600 worth of work to be safe. He also said that he can't believe they didn't change the timing belt due to the mileage and we will have to do that too, another $1500. I already paid more than I should have for the vehicle and now I'm out another $3000. Our mechanic called the condition " horrific" and said that not even the most basic maintenance was performed. You can see in the photos that they couldnt even be bothered to replace the $20 air filter which, it appears, has not been replaced for tens of thousands of miles. This and the spark plugs were in terrible shape the combination of which caused the damage to the engine. The issue was apparent when driving the vehicle form the second I drove it off the lot. He said he was appalled that any dealership would let a vehicle leave this way and that there is no way this was inspected properly. We bought this SUV to fit our kids and we did not have the money to spend another $3000+ on top of what we paid for the vehicle. I am profoundly disappointed by our experience and horrified that they don't have the integrity to make this right. I can't believe they would treat anyone this way or allow this to happen . This would have been evident during that rigorous inspection, had it actually been performed so PLEASE do not buy a car here and expect a quality vehicle that you can drive home without worrying. We've had nothing but trouble and, as a mom with four kids, it has been a struggle to be without a vehicle during the multiple repairs in the short time we have had it. I've never had any issue like this with any other high end dealership which is why I chose to buy this way over private party. I just can't believe this happened when we bought from a "reputable dealership". Not only did they refuse to reimburse us, they also asked us to pay an additional money for them to put the timing belt on.
Anonymous
Jan 26, 2023
Facebookthey keep you informed of what is going on with your vehicle
Anonymous
Dec 21, 2022
FacebookJacob Willi was fantastic
Anonymous
Nov 22, 2022
FacebookOur family had our car serviced and we received wonderful attention to detail, friendly smiles and accommodating time management. Lisa Dugan is simply the best and a great asset to the team.
Anonymous
Sep 12, 2022
FacebookI had a very good car buying experience with Lia Infiniti. It was enjoyable to work with Jacob Willi. He is incredibly knowledgable, polite and professional. I was also looking at Lexus and Jake went through the comparisons, was straight forward and honest and ultimately helped me decide on Infiniti without selling/pushing. Mark Perrotti is good with explaining all the paperwork too. I actually walked out of the dealership happy! 😊
Anonymous
Jun 8, 2022
FacebookJake was my salesman and he made the buying process so easy and comfortable not pushy or overbearing and mike in finance was amazing too he got me a sweet deal and worked hard to get me the best deal out there would recommend them a million times over
Anonymous
Jun 4, 2022
FacebookLia Infiniti was great to work with, especially Daequan Woods. They are honest, helpful, knowledgeable, informative and patient. Daequan helped me determine the right car for me, helped me find it and helped negotiate a fair price without any games or surprises. Credibility is the key.
Anonymous
May 8, 2022
Facebookthey acknowledge you as a person and not a number. They treat you the way a person should be treated at a dealership when their vehicle is being serviced
Anonymous
Apr 27, 2022
FacebookAnother outstanding service appointment. Highly recommend Lia. Both Dan and Lisa go the extra yard for their customers.
Anonymous
Feb 20, 2022
FacebookDan is a great consultant. I recommend him when conducting business there.
Anonymous
Feb 20, 2022
FacebookDidn’t fix my car charged me 183 for a hour when it take 10 min with scan tool gave me same codes I knew about didn’t fix steering wheel problem wanted more money to guess the problem . Offered complementary car wash never received it
Anonymous
Jan 25, 2022
FacebookGreat service, especially Lisa!
Anonymous
Nov 16, 2021
FacebookExcellent customer service especially Lisa!!!
Anonymous
Aug 7, 2021
FacebookLisa Dugan in service is top-notch. Always looking to go well beyond in customer service.
Anonymous
Jul 27, 2021
FacebookThis place is garbage. Salesman knew someone wanted to apply for a loan for the car I drove hours for, (the SAME day) but was probably hoping for another commissioned sale by getting me to "look at something else" INSTEAD of taking the FULL CASH out of my hand, whom originally wanted it first 🤣🤣 I'll take my happy a** 3 hours back home. 🖕
Anonymous
Jul 27, 2021
FacebookLisa Dugan took care of the service on my 2020 Infiniti Q60 and gave me full explanation of what they did and the car was ready in less than an hour
Anonymous
Jul 6, 2021
FacebookGreat experience ! Purchased 2 cars in about 4 months ! Thank you to Jake Willi in sales and service manager Brian Lomnicki!
Anonymous
Jun 11, 2021
FacebookWonderful experience with Kevin. Super down to earth trustworthy kind people! 10/10 recommend🙃
Anonymous
May 31, 2021
FacebookMy sales rep, Dawn Owens made the entire process easy, enjoyable and efficient.
Aaron Schuh
Feb 14, 2021
FacebookGreat sales team.Sammi and Kevin really went out of their way to work with me.
Emily Deskewicz
Oct 27, 2020
FacebookSonny Ngo
Jun 19, 2020
FacebookGreat experience and customer service from Bill and the rest of the Lia staff. Was in for an hour to test drive and in for another hour the next day with the new car picked up. Easy and seamless transaction.
Rochella Cruz
Mar 10, 2020
FacebookI originally came to Infiniti over 3 years ago after leaving Nissan. Dawn Owens was the person to assist me in making the choice to come over to Infiniti. I do NOT regret it one bit! My first Infiniti was purchased with her in 2017 and I made sure to go back to her again and walked away with a brand new 2020 Q50 last week! Dawn is amazing to work with, very knowledgeable and gets back to you with any questions or concerns that you may have. She is determined to get you where you need to be. I adore her! I made sure to go see her again for my 2nd Infiniti purchase. I HIGHLY recommend you go see her! LOVE my new car! LOVE Dawn & Lia! A++++++
Jason West
Jul 30, 2019
Facebookgreat service as always thank you Bill Kane
Jim Letty
Jan 14, 2019
FacebookDanette Benson
Jan 4, 2019
FacebookTom Clarke
Nov 28, 2018
FacebookI've been an Infinity owner for about four years now and every time I visit for service, I'm treated with very high levels of both courtesy and professionalism. Every team member in the service department really makes sure that the customer knows that they care. My most recent visit was the best yet. Jonathan Hayes took care of the issues I was there for, and pointed out another I be concerned about, and then took care of that at such a reasonable charge! Jonathan is a major asset to the service team at Lia! Thank you!
Paul Andrews
Jul 22, 2018
FacebookJonathan Hayes was very professional, courteous and efficient when I brought my car in for service recently. I highly recommend him & Lia Infiniti.
Diane Bracklow
Jun 24, 2018
FacebookI highly recommend purchasing from Lia Infiniti. The service we received really went above and beyond. Recently my husband and I were looking in to purchasing another car specificly a used volvo. I came across a listing on a car buying website for one that was located at Lia Infiniti in Cohoes, NY. I sent off an email to inquiry about the car. The sales person at Lia responded back almost immediatly. We confirmed with him that we were interested and would like to come up and see the vehicle, but we were about an hour and 1/2 away. He told us it was worth the trip up to see this car. When we arrived we were greeted by Kevin Graham Internet Sales Consultant, he then introduced us to Jake Willi and they both brought us over to see the Volvo XC60, that was waiting for us in the service bay. From this moment on the service we received from Lia was outstanding. We were not buying a new infiniti (which are very nice), but a used volvo, and were were treated like we were there to purchase a new car. The transactions went very smoothly and Jake answered all of our questions and kept us up to date with the process. When we arrived a few days later to pick up our vehicle, we were surprised to find it in the service bay with a bow on top. I can't recommend Jake or anyone at Lia infiniti highly enough. Even after the purchase we were contacted to make sure that everything was going well with the car. Thank you Lia Infinite for being such a pleasure to deal with especially when you have staff like Jake Willi to represent you.
David Gaida
Apr 30, 2018
FacebookI bought a 2018 QX30 and am very impressed with the car .Dawn Owens was my sales person and I can not say enough good things about her best car buying experience I ever had Dawn and the whole Lia Infiniti team were amazing thank you all
Sol Melamed
Feb 25, 2018
FacebookAn extremely pleasant experience. We drove 2 hours to go to Lia Infiniti. They tried as hard as possible to make sure I was happy and left with a car. Dawn was amazing, never pushing and really caring about getting us what we wanted. We left the dealership once because they didn't have what we wanted and no one tried to call or sell us a car before we left. I wouldn't hesitate to buy here again, especially working with Dawn. When we were set to talk to the business manager, Issac, again we found that there was no push to purchase any additional coverage, only recommendations that made sense and Didn't include purchasing everything. I am confident we only got what we needed. So thanks again to Dawn and Issac for making this such a pleasant experience. And the coffee and doughnuts -also worth the 2 hour drive.
Ruth Raichle Klipp
May 21, 2017
FacebookI had an excellent experience at Lia Infiniti's Service Department. Jonathan Hayes was very conscientious and pleasant. He responded to my questions and concerns about the work that was done on our car in a very professional manner. We will definitely use Lia Infiniti again!
Andrew Osterhout
May 19, 2017
FacebookWish I could give more than 5 stars. If you are in the market for a new or used vehicle you need to get here and see Kevin Carhart. Amazing customer service from start to finish. Honestly this was the simplest car buying? experience I have ever had. Thanks Kevin for all of your work and getting me into a new ride!
Melissa Herman
May 1, 2017
FacebookThank you Lia Infiniti for taking such good care of me even though I live several states away. Especially Kevin Carhart!!! He is the best car salesman you could ever ask for! Buying a used car from out of state and never being able to see it in person is very challenging. I had many questions and I am a very picky person. Kevin always went the extra mile to make sure every question I had was answered fast and accurately, he even did face time with me to walk me through the car so I could inspect things that were important to me since I could not be there. Not only is he thorough, but he is patient and kind. After the sale was done, he continued to give me incredible customer service and made sure I was fully taken care of. In the end, every person I spoke to at the dealership (Jeremy, Isaac, Sylvia, Dan Remington, Steve Coons, ....) did a great job of making sure all my needs were met and that I was happy with my purchase. I was very impressed with the level of service that continued weeks after the purchase was final as I had the car shipped to me and I had further questions/needed assistance. I'm glad I bought my vehicle there and not somewhere else. If I lived closer, I would purchase all of my vehicles from them.
David Konarski
Apr 27, 2017
FacebookLia Infinity understands the seemingly lost concept that the customer comes 1st! I wasn't even in the market for a new vehicle but Dawn Owens, who sold me a QX80 three years prior, followed up with me out of the blue and inquired about my interest in a 2017 model. My motivation was low but Dawn ran some numbers and offered a deal that I could not refuse. I picked up my new vehicle in a matter of days. As pleasant an automobile shopping experience that I've ever had.
Michelle Estes
Mar 15, 2017
FacebookRecently had my car in for routine service. Jonathan Hayes was Excellent and I am very happy with the service that was provided !!!!
Janet-Richard Putnam
Mar 2, 2017
FacebookWe had the perfect experience. Saw one that took our interest, test drove it with sales rep Bill Kane and loved it. Told him we didn't want all the back & forth nonsense that so many dealerships do so he met with the powers to be after they looked at our car for the trade in and came back with a VERY reasonable deal. So good we couldn't pass it up. I drove the QX60 today with our 1 year old grandson and even with the crazy winds and snow squalls this morning I felt very comfortable. Highly recommend them!
Emma Jean
Dec 20, 2016
FacebookGreat team, great cars!!! Dawn Owens treated us like family.
Dayle Michael
Dec 7, 2016
FacebookJust bought a slightly used Altima SL, Kevin Carhert was great he made it so easy and there was no pressure at all. I will be back when it's time to trade my next car in hands down best experience I've had at a dealer.