Brian Armao

Sep 2, 2026

Google

Tom from service was really good to deal with and kept me informed of my cars maintenance.

John Saglimbeni

Sep 1, 2026

Google

We had an excellent experience at Lia Infiniti thanks to Mike Bingham. After discovering a tire puncture, Mike stepped in immediately and guided us through the repair process with professionalism and a reassuring attitude. He is very knowledgeable, helpful, and made us feel completely at ease. It’s clear he takes pride in his work and represents Lia Infiniti with top‑tier customer service. We’re grateful for his support and highly recommend him.

Michael Forkin

Aug 18, 2026

Google

Dawn was very knowledgeable and professional throughout the buying process and would certainly use her again in the future.

gabriel lozada

Aug 16, 2026

Google

We’d like to extend our heartfelt gratitude to our sales guy, Jeff! He was extremely nice, patient, and helpful throughout the entire process. We absolutely LOVE our new car! 🚗 Thank you again, Jeff, and Infiniti, for such a wonderful experience!

Mike Lentz

Mar 23, 2026

Google

Mike was great to deal with

Lorrie Whiting

Aug 5, 2026

Google

Brittany Barr was my sale consultant . She was very patient. Had all the answers to my questions and professional.we did a lot of communication through text since I live 1 hour away and made the sale experience enjoyable.I recommend her if you are in need of a new car purchase!

Joe Rey

Aug 4, 2026

Google

Dealership is okay, Sami dawood the service advisor has always done a great job helping me !

Megan Geroux

Jul 29, 2026

Google

I had a wonderful experience getting my vehicle inspected. They got me in and out in under an hour. Mike was friendly and polite - couldn’t ask for anything more!

Steve Oladimeji

Jul 29, 2026

Google

I would like to recognize Brittany Barr for the outstanding assistance she provided on Saturday, July 15, when I purchased my new car. She was extremely helpful with processing my license plate and insurance, making the entire experience smooth and stress-free. Brittany was knowledgeable, professional, patient, and courteous throughout the process. She took the time to answer my questions and ensured everything was completed accurately and efficiently. Her excellent customer service made a positive impression, and I truly appreciate her dedication and professionalism. Thank you, Brittany, for providing such exceptional service. You are a great asset to your team.

Anthony Commisso

Jul 27, 2026

Google

Mike Bingham was exceptionally efficient in getting me where I needed to go and getting the necessary work completed in a timely manner.

Peter Cristo

Jul 20, 2026

Google

Very expert and friendly service. Sami Dawood is very good. Sami, Jay and Adam went out of their way to look after me and my QX60. They displayed patience, courtesy and empathy to the situation. They knew I.had to travel a lot locally. They were superb. Peter A. Cristo, Esq. Albany, NY

Marlin

Jul 19, 2026

Google

I had a great experience working with Dawn. She was professional, knowledgeable, and made the entire process smooth, even as a long-distance customer. She took the time to answer all my questions and truly cared about helping me. Her communication was excellent, keeping me informed every step of the way. I highly recommend Dawn—she goes above and beyond to ensure a great experience.

Kevin Gaffney

Jul 17, 2026

Google

It was a real pleasure working with Btittany Barr. She went beyond to make this a smooth purchase.

Luis Lopez

Jul 16, 2026

Google

Sami Dawood is always respectful and sincere, and pays 100% attention to our car service needs. He is very personable and professional and I always ask for him when I call.

Poetress Mee

Jul 16, 2026

Google

Lia infini in Latham is a great warm place to sharp for cars. Brittany Barr was the person who helped me get my car. It was a smooth transition. She was really willing to work with me as well as others. I love this place and recommend 109%

Lucas Pless

Jul 14, 2026

Google

I was given perfect service. Michael Bingham was my rep. He was able to make a quick and convenient appointment, got the problems diagnosed and fixed for a reasonable cost and was treated very nicely by the entire staff. I highly recommend this shop for repairs and maintenance.

Alan Shapiro

Jul 12, 2026

Google

I was in and out of service at Lia INFINITI 30 minutes faster than estimated. William Golden, my service tech, kept me informed of my schedule and also presented me with what would be done with my car as well as options for future service that was not critical at this time. A most cordial and well-informed young man, it's representatives like William Golden that have kept me coming back to Lia INFINITI since 2004!!

PK Wood

Jul 7, 2026

Google

My service advisor Sami Dawood is always very attentive and provides excellent advice. Always a pleasure working with him and his service team.

Steve Oladimeji

Jul 6, 2026

Google

Sami Dawood helped me out with my vehicle. He was very professional and respectful. I will definitely come back.

Michael Maloney

Jul 6, 2026

Google

Brittany made made buying this car so easy highly recommended

Kelli Neal

Jul 6, 2026

Google

Great customer service!

Kayla Day

Jul 5, 2026

Google

Had a great experience working with Sami Dawood at Lia INFINITI. He was professional, friendly, and had excellent communication throughout the entire service process. He kept me updated every step of the way and went above and beyond to make sure everything was taken care of. It's clear that he genuinely cares about his customers. Thank you, Sami, for the outstanding service!

Shannon Day

Jul 3, 2026

Google

Sami Dawood, Service Advisor, is truly exceptional. He was professional, knowledgeable, and incredibly kind. This dealership is fortunate to have someone like Sami representing Infiniti. We genuinely appreciated his outstanding customer service and the care he showed. Because of the excellent experience he provided, Sami is the only service advisor we’ll work with at this dealership. Thank you again, Sami, for going above and beyond!

Mike Ebbers

Jun 30, 2026

Google

Mike Bingham is an experienced and friendly service writer who aims for and achieves complete customer satisfaction.

Kathleen Glasser

Jun 30, 2026

Google

Michael Bingham was excellent and I would highly recommend him!!

CHRISTINE HYATT

Jun 29, 2026

Google

Very happy with the car I purchased here and the personalized service I received from Michael Stiffen (sales) and Ben (finance). Michael led me to a perfect car for me. It was a pleasure to do business here!

Gilda-Lee Hitchcock

Jun 29, 2026

Google

June 2026 Sami Dawood was exceptionally helpful during my visit. His customer service is rare and very much appreciated

Corey Cherizard

Jun 29, 2026

Google

I have owned older vehicles since I started driving roughly six years ago. Older vehicles typically have issues, and occasionally I’m unable to fix them myself. So I trust a shop with the repair work. This is the first time in those six years that I have had a problem with a shop. This is by far the worst experience I have ever had. I want to warn anyone who may be thinking about bringing their vehicle to this dealership. Lia INFINITI is very deserving of this one-star review, and here is why. 1. Diagnosis: Lia INFINITI failed to diagnose water intrusion through the sunroof, causing the main dash harness to short. This botched diagnosis likely caused further damage to my vehicle. They replaced the gas pedal and then sent the vehicle away without discovering the water-damaged harness. 2. Communication: I cannot say I have ever had more issues communicating with a service writer than I did with Michael Bingham. I was forced to call him once a week to get updates on my vehicle. He also failed to understand that I wanted to have the harness connectors cleaned before approving a full harness replacement. This communication failure (on his part) caused my vehicle to sit for a week without being worked on. Progress was only made after I got in touch with the service manager, Mr. Hayes. 3. Customer Service: While Michael was transparent (on the rare occasion I could reach him). He failed basic customer service. A prime example is that he ignored my request for verification regarding the diagnosis process. I requested verification because I was quoted $7.5k for the harness replacement. Additionally, when I called him out for not calling me or responding to my texts. He said, “But I told you about the harness needing to be replaced.” This was true; however, he completely ignored the fact that he refused to call or text back regarding my other inquiries, which was very frustrating. 4. Getting my vehicle: I thought this would be the easiest part of my visit... I was sorely mistaken. I told Michael I didn’t want any more work done to my vehicle and that I was coming to pick it up that day. When I showed up, it was still in pieces. Michael said the mechanic would return the following day to put it back together. So I showed up the following day, and Michael was gone; he’d taken the day off. But my vehicle was still in pieces. At this point, I was angry as I had been lied to about my vehicle being ready. I was also mad because the manager approved his time off despite Michael having an outstanding repair order (mine). I spoke with Sami (another service writer) about it, and even he seemed lost and frustrated with the entire situation. The following day, I texted Michael, asking if I would be able to pick up my vehicle that day. He texted back saying he had taken the day off (again). At this point, I knew I had to take matters into my own hands, so during my lunch break, I went to the dealership to figure out what was going on. I had no choice but to get in touch with Mr. Hayes and figure out the situation. After waiting a bit, I spoke with Mr. Hayes and explained the situation from start to finish. He apologized as he was unaware of the missteps of his employee. He also said that he would make sure my vehicle was ready for me to pick up after work, and he waived the service fee to make up for the fiasco. Finally, after over a month, I was able to pick up my vehicle. I advise anyone who may be considering bringing their vehicle here to check in with a Nissan dealer first. Nissans and Infinitis share numerous similarities, and your Nissan dealer may be able to service your Infiniti. This was true in my case. Thanks, Orchard Nissan! On a final note, while Mr. Hayes claimed that Lia INFINITI doesn’t run things like this, they ran things like that with me. Substantial amounts of time were wasted, time I will never get back. I missed many car meets, events, and other warm-weather automotive activities, thanks to Lia INFINITI.

Alicia Yodis

Jun 26, 2026

Google

William golden was kind and super helpful

Larry Siy

Jun 26, 2026

Google

I had a great buying experience with Bill Kane I couldn’t of had a better salesman he is very knowledgeable helpful and extremely nice

Lionel Harris

Jun 23, 2026

Google

Michael Bingham, the service writer was awesome. Very knowledgeable and friendly.

Larry G. Siy

Jun 23, 2026

Google

I was recently at Lia Infiniti for service and was greeted by William Golden when I drove my car into the service area he took care of everything and kept me advised as to the work being done great job William ! I will add that I did feel a little uncomfortable when I was waiting for my car as there was a fight going on over in the parts department pushing shoving and a lot of F- bombs for the public to hear very unprofessional

Stephen Manzelli

Jun 12, 2026

Google

Our leasing experience at Lia Infiniti was great thanks to Dawn Owens. Dawn is knowledgeable, very personable and followed up on all our requests to make the lease transaction smooth and enjoyable…not to mention we love the car! If you are in the market for an Infiniti I would highly recommend you go see Dawn at Lia Infiniti in Latham!

Shamekia Otwey

Jun 9, 2026

Google

Michael thank you so much for my Cari have a nissan rogue 2023. And I love it. Thank you and god bless you.

Joel Plawsky

Jun 8, 2026

Google

Had some repair work done by Lia Infiniti. My rep was Sami Dawood. He really provided excellent service, kept me informed, and was very helpful. I would certainly recommend him to anyone looking for service assistance with an Infiniti car or SUV.

Ann Manzelli

Jun 7, 2026

Google

I have purchased two cars from Dawn at Lia Infiniti in Latham. My daughter also purchased her car from Dawn recently. She is very helpful, kind and courteous. She works hard to make sure that you get the vehicle of your choice. She is like family. For that matter, all of the staff at Lia Infiniti are extremely helpful, kind and courteous. I would highly recommend them and especially Dawn.

Dani Danielle

Jun 7, 2026

Google

Excellent service. Staff extremely friendly and helpful. So happy to be part of this great company and enjoy my experience with my new QX60 Infinity.

David Carlson

Jun 6, 2026

Google

These guys are the best! From purchase of our first Infiniti, 2015 Q60 IPL to our fourth purchase of a QX50 we could not be happier!! We will be utilizing their services in the future, including purchase of new vehicle.

shawn hodges

Jun 5, 2026

Google

Hello and i appreciate the service and experience working with Michael.

Milagro Carrillo

Jun 5, 2026

Google

Recently purchased a new vehicle, and Mike was FANTASTIC! He and the entire staff made it easy and pain-free to do business with them. Mike was attentive, detailed, and answered every question we had. He followed up after the purchase to make sure everything was going well and that we were happy with our new vehicle. At no point did we feel pressured, and the entire process was smooth and enjoyable. It’s clear that Mike genuinely cares about his customers and their experience. We couldn’t be happier with our purchase and would gladly recommend him and Lia INFINITI to family and friends.

john bluford

Jun 4, 2026

Google

I’m loving my certified used truck. Thanks Lia Infinity. 2022 Honda Pilot Black Edition 👍🏾

E. M

Jun 1, 2026

Google

We had a great experience at Lia! Graham & Michael were professional and promptly responded to our inquire. Michael was phenomenal! We came from NJ to buy our new truck! I would highly recommend Lia! Thank you again!

Olga Lozhkin

Jun 1, 2026

Google

Great service

Steve Vincelette

May 29, 2026

Google

Michael Stiffen was very knowledgeable and professional. It was a pleasure doing business with him and the dealership. It was a wonderful buying experience.

Jenny Shea

May 22, 2026

Google

Leased my second vehicle from Lia Infiniti last month, and I am NOT disappointed!! Kevin and Michael gave top notch service (as always). So happy with my new car!!! I'll be back in another 3 years :)

Goforthz56

May 21, 2026

Google

Great service. Fast turnaround from purchase to pickup. They secured me competitive financing as well. Brittany Barr was great to work with!

Madeline Mazzocchi

May 20, 2026

Google

Just bought my second Infiniti from Lia - Dawn is amazing to work with and their service department has always been top-notch