William L.

Feb 21, 2026

Yelp

Salesperson Bill Kane could not be more professional, friendly, and patient with this old man. Thank You to Bill Kane

William L.

Feb 21, 2026

Yelp

Salesperson Bill Kane could not be more professional, friendly, and patient with this old man. Thank You to Bill Kane

Larry S.

Jan 29, 2026

Yelp

I had a great buying experience with this dealership everyone was very nice and helpful

Ralph C.

Oct 4, 2025

Yelp

Absolutely unacceptable operation of a business. Purchased a 2024 QX60 less than 3 months ago, 14k mikes. Within the short 3 months, oil light service came on, the brakes , as I was told, were at a one status. Brought in for service because brakes felt unsafe, and the oil indicator light. Dropped it off on 9/27, a week later, still waiting for a part. No communication, try to call for info, put on hold, then disconnected. Not sure how an inspection was passed before the purchase, but it had a new inspection sticker on the vehicle..The list for work done on the 2024 showed all the 128 or whatever point system they have, was extensively completed. The caliper was leaking, rear brake down to a 1...bad decision to try an Infinity, as I traded in a BMW..Going back to a BMW soon..

Tony C.

May 22, 2024

Yelp

Dawn Owens is excellent! She was patient and informative when I purchased my QX80. I am in the process of purchasing another vehicle for my wife with Dawn. Everyone at Lia Infiniti have been great! Thanks, Tony Corasaniti

Tony C.

May 22, 2024

Yelp

Dawn Owens is excellent! She was patient and informative when I purchased my QX80. I am in the process of purchasing another vehicle for my wife with Dawn. Everyone at Lia Infiniti have been great! Thanks, Tony Corasaniti

Gary G.

May 15, 2024

Yelp

I've worked so hard to get to a point to purchase a "nicer" vehicle. I recently purchased a QX50 from Lia Infiniti of Latham and it was the worst experience I have ever had purchasing a car. Let's be honest, it's never fun going to a dealership, but this was an entire different level of poor costumer service. Within the first 3 weeks of owning this car, there were issues with it. I called three times to get on the service departments schedule. Finally - after 3 calls and my mother having to call- they called me back and told me that even though I spent an additional $1500 for the warranty - they couldn't get me a rental car (that comes with my warranty!!). Fortunately, the ONE person in the shop agreed with me that wasn't right as I JUST bought this car and am already having issues with it, went above and beyond to help me get a rental car. Not even a month after that my car was making the same noise, I called and told them I'm supposed to be driving to the city tomorrow for a wedding and needed some assistance, I was told someone will call me right back. Never heard back. A piece of the side of my car unsnapped while driving home yesterday, my moonroof sometimes wont close, the ride is terrible, and no one will call you back from service. They are SO quick to take your money, then once you drive off the lot, you are worthless. I will never return to Lia Infiniti and cannot wait to get rid of this car.

A E.

May 12, 2023

Yelp

Great customer service and service team! They have service scheduling coordinator, she was wonderful and helpful on the phone! Call in for service! In the past I have worked with Sami, Mike and Rodney all great service advisors. My service is always a great expierence, that's why we continue to come back :) highly reccomended and they shuttled me home so I didn't have to wait in the dealership. In the past I have utilized their ride share program too, they are responsive and prompt

Qudràtûlláh Ž.

Apr 28, 2023

Yelp

They are charging me for parts that they order which I haven't told them anything, over 11k of stuff They are charging me because I am not going with their product "Don't go here "

Kevin S.

Feb 27, 2023

Yelp

This has been the absolute worst experience I have ever had getting my vehicle serviced. Lia Infiniti had my car for a week in Dec but they were backed up and couldn't get to it before Christmas when we needed it. I brought it back after the new year and they have now had it for TWO MONTHS without being able to correctly diagnose or correct the problem. The lack of proactive communication and updates is inexcusable for any business, let alone a supposed luxury car dealership. They had someone out with COVID but no one picked up my case until I called. That person came back and within a week had quit, yet once again, no one reached out with any updates. Finally after learning no progress was made I spoke to the service manager who "promised" I would have it back today, but they did not keep that commitment. Any time I asked about a loaner they didn't have one. (Really, not one loaner available for two months?) Do not buy a car here and certainly do not have one serviced here. I have made two car payments while my SUV sat on their lot as technicians failed at their job and communication was basically non-existent. This is unacceptable and no customer should have to deal with this ineptitude. *Edit: I would like to add my appreciation for the efforts made by Service Manager Jon Hayes. Despite my frustration, he has been empathetic and focused on resolving the situation. Since he took point in communicating with me, the level of customer service has improved. If I give Lia Infinity a chance to keep my future business, it will only be due to his support.

Nick M.

Feb 22, 2023

Yelp

Worst possible customer service ever. Purchased a 2023 QX80 a month ago from this dealership and it has major issues...transmission, heating system, windshield etc. $83k and after waiting 30-40 minutes multiple times on hold for the service dept I've finally chosen to give up. It's a giant conglomerate so it's my own fault, I shouldn't have expected to be treated as a valued customer. Whatever you do, do not purchase a car here!!!! Go anywhere else, even if you have to travel. I'm the head of a major sports organization in the capital district and I've already informed all of my 10,000 members to avoid this place like the pandemic.

John M.

Jun 9, 2022

Yelp

The service plan is a complete scam, do not buy it - seriously they play games on every visit to justify charging you for things like tire rotations, alignments and things you can prove they did or did not do. It's at at the level of other modern dealerships where when you pay for a service - they actually follow through and deliver it.

vincent p.

May 25, 2022

Yelp

LIA OWNER responded to my negative review by saying that my front grill had deress which is not true ( unless you call going through a car wash deress?) He also did not mentiion I paid 4,000$ for bumper to bumper protection. LIa owner is FOS!

Maggie M.

Jul 12, 2021

Yelp

Sold me a certified preowned car with a VIN sticker ripped off. I believe it was in an undisclosed accident as there was some issues on that side. They told me for two years they were "working" with the parts department to replace it. Now it's so far after the fact the records have been purged- per corporate Infiniti (that I also contacted myself and they put the case on hold due to covid). Not a happy customer. I feel like I was scammed and lied to.

Mac C.

Apr 20, 2021

Yelp

My car was damaged, I asked to get a GM involved (Jremy). I was shown images of my car going into the garage with this dent and I have no clue how it happened. I asked to see if I can look at other footage from the buildings security cameras. Jremy was adamant that the footage shown was enough. I explained that I wasn't satisfied. Then Jremy started to get defensive and was not listening to my request. He told me that he doesn't drive my car nor does he care that it happened. I said that is very clear. It should not have been an issue. All I wanted to see was other footage. Now there is a hole in the bottom from what I suspect is from a lift arm. Gaslighting is not something that you can do to a customer and be okay... I explained I don't know how it happened. There is no scraping under the car indicating it was from a curb it was clear that there was a hole pushed up from the bottom of the car

Jeff B.

Sep 22, 2019

Yelp

Lia INFINITI just lost a returning Customer. You don't low ball a trade in to buy another INFINITI car especially after the salesperson tells you on your test drive that your trade in wouldn't last 4 days on the lot to sell. Sales manager is awful customer service representative

Marie D.

Sep 18, 2019

Yelp

My relationship with Lia for the last 27 (!) years has been a pleasure! The staff in the Service Department was the highlight, especially Steve Basile(now running the Parts Dept.) and Lisa DUGAN. It really makes a difference to feel "known" to a service provider when choosing a big company to do business with. Their friendliness and good attitude is apparent when dealing with customers. I'd recommend Lia based on them alone, plus- the cars are beautiful!!

Dave D.

Jun 16, 2019

Yelp

I bought a 2016 Infiniti QX 60 when I was in the office I explain to them that I wanted my loan to b with a certain Bank showed up after driving a hour and a half to find out they went with another bank with a higher interest rate don't know why I also have to wait two weeks for my registration called six times no one ever called me back bought a vehicle from there eight years ago for my wife service was great don't know what happened but I was not happy with the results

Prasantti R.

Mar 2, 2019

Yelp

Lia Infiniti has awesome service- prompt and excellent. Their staff communicate very clearly (which you don't always get with repair shops). Taken my Infiniti there over 3 times and really enjoyed my experience.

Joe P.

Dec 31, 2016

Yelp

Today I picked up my 2017 Q60 and am very happy with the car. But I am exceptionally happy with how well I was treated, especially by my salesperson, Dawn Owens. I have bought (leased) 3 cars from them now, but this was the first time I purchased through Dawn. She's helped me on a previous inquiry where I ended up going elsewhere (to BMW for car feature driven reasons). She was extremely friendly then, and even more so this time around. I'm very satisfied with the negotiation process - I believe they were fair, and in the end I got a great value. Aside from that, we all want to do business with people not only that are trustworthy, but also friendly. And that is why if you're going to buy an Infiniti, you really should talk with Dawn. I do not know her outside of the dealership and have no financial incentive whatsoever to promote her, but she was really great to work with... And more than words can say, genuinely appreciated that I would choose to buy a car from her. And that actually means a lot today where you're not always treated so well by salespeople.

Jeff K.

Oct 7, 2016

Yelp

What a great dealership! Awesome to deal with, and really worked hard to make a good deal on a used car. While I ended up buying a car elsewhere, their service and support for trying to negotiate an out of state sale were spot on. When I have future vehicle needs, I will check their inventory first!

Emily G.

Sep 2, 2016

Yelp

This was our second time dealing with Lia Infiniti and couldn't be happier. Tim leased us our first Infiniti three years ago and just sold us our second one. Him and Isaac are awesome to deal with. There is no pressure walking into this dealership. They will truly work with you to get you into the vehicle you want. We are so happy with our new vehicle and the service we received!

Denise F.

Aug 18, 2016

Yelp

Yesterday was my first service call at Lia since I purchased my G37 last year. I made an appt. and arrived to find an open service entrance bay with an employee motioning me to pull in. After a bit of paperwork I was directed to the lounge with coffee and television. When my car was ready, they notified me, went over my results (all positive), I paid, and when my car was pulled up, it had been washed, windows inside and out, vacuumed, mats washed! No chit chat, just extreme professionalism. I feel so pampered! Thank you, Everyone!

Jim L.

May 13, 2016

Yelp

I am very satisfied with my experience with Lia Infiniti. My sales associate Kevin Carhart was great to work with and he got me a good deal on a great car. Highly recommend Lia. Also give high marks to Steve Coons. Great team over there!

Melissa P.

Apr 25, 2016

Yelp

I originally had gone to another dealer and got nowhere fast, with very disappointing service. My daughter happened to find the particular car I was looking for, here at Lia. Best decision ever to go there. The salesperson Bill Kane was attentive, extremely personable, and helpful. Isaac Casanova and Dan were beyond amazing. Isaac got me in the car I wanted and I was able to pick it up the very next day. The staff here is amazing, don't shop anywhere else and waste your time. I can't thank them enough, highly recommend them!!

Melissa P.

Apr 23, 2016

Yelp

I originally had gone to another dealer and got nowhere fast, with very disappointing service. My daughter happened to find the particular car I was looking for, here at Lia. Best decision ever to go there. The salesperson Bill Kane was attentive, extremely personable, and helpful. Isaac Casanova and Dan were beyond amazing. Isaac got me in the car I wanted and I was able to pick it up the very next day. The staff here is amazing, don't shop anywhere else and waste your time. I can't thank them enough, highly recommend them!!

Adam H.

Apr 2, 2016

Yelp

Went in looking to lease a new car after my previous 2005 STS Cadillac was on it's death bed. Met with Tim Naccarato as soon as I walked in the door and it was the white glove treatment all throughout. Very professional and knowledgeable individual and gave me a smoking deal on my new Q50 Premium AWD. Would reccommend Tim Naccarato and Lia Infiniti to anyone looking for luxury at a great price.

Rita F.

Mar 24, 2016

Yelp

Tim Naccarato is a great sales guy, he is very helpful, smart and efficient. I gave him 5 stars if you want me to rate him alone. But the overall purchasing experience we had with Lia Infiniti Latham was the worst compare with Accura(ask for Jill or Danielle) and other car dealers. When we first walked in, they sent a guy from the back room to assist us, so we told him all our preference with the new car. And when we came back the second time, this guy passed us to Tim without explaining enough details on what features that we really need, we felt like we are so unimportant. But luckily Tim was great, otherwise i definitely will walk out that place. We waited for a while to have the 2016 QX60 got released, the tricky part was the 2015 version has lane keeping, blind spot warning and intelligence cruise control included with their technology package, those are the 3 must to haves for me. And the new 2016 version moved the lane keeping to deluxe package with $6900 adder include other features which we were not told at all. I thought the active trace control in their Driver assist package is the same as lane keeping. So I didn't realize it until i drove my new car out of their shop and kept trying the land keeping feature on my way home, and ask Tim why my car doesn't have that feature. Overall, i wasn't happy with Lia Infiniti, they way they treat their customer is not impressive at all! But if you do like the look of that car and also cheaper price over others, go to see Tim Naccarato!

Bryanna F.

Feb 23, 2016

Yelp

I can't say enough good things about Lia Infiniti of Latham. This is the second car I have purchased from them, first time lease. From start to finish our salesman Matt Zampella listened to all our questions and took everything we said into consideration. I'll be the first to admit my fiancé is not easy to deal with, and he put Matt to the test. But he was patient and understanding with him and never tried to "sell" us something we didn't need or couldn't afford. If you are considering a new car, even if you think you could never afford it, go see Matt first before making a decision. They will do all they can to make something work for you and your lifestyle. You won't be disappointed. I will never go anywhere else. Thanks Matt!

Peter Y.

Feb 22, 2016

Yelp

After leasing my 2nd car from Lia Infiniti I had to contact a lawyer. Do Not Use!!!! Tried to work out the problem with Steven the sales manager and got nowhere.

Philip S.

Dec 30, 2015

Yelp

GREAT EXPERIENCE , GREAT VALUE , and a GREAT TEAM ! Dawn Owens was the BEST ! I have dealt with many sales person(s) in the car industry and she made this transaction go has best as possible and was one of the main reasons my wife and I decided to buy from Lia. If you're in the market for a new car look no further than Lia Infinity and be sue to ask for Dawn

Charles S.

Dec 5, 2015

Yelp

My wife and I both drive Infiniti's a QX70S and a G37XS we have been so happy with the "First Class" service we have always received when visiting Lia Infiniti's Service Department. They always are extremely professional, courteous and thorough! This time I was handled by Steve Basile (Service Manager) and also by Lisa Dugan who is always a pleasure to work with. I cannot say enough great things about either one. These two are the Best of the Best! This is a 5 Star Service experience every time! Thank You Lia INFINITI!

Jeffry L.

Nov 24, 2015

Yelp

I have used this dealer's service department for seven years and with three cars. They are the best service department I have ever used. Lisa Dugan, Steve Basile, Eric and Tanya simply deliver professional and excellent service along with the various mechanics that are in the trenches. Add to that they all have a sense of humor. Enough said.

M U.

Sep 19, 2015

Yelp

I worked with Kevin Carhart on my lease. He would tell you it took too long to get me where I needed to be, but I will tell you he was patient with my very busy schedule. Kevin didn't waste any of my time, which is in short supply and very valuable. He was always honest, upfront and gave me plenty of time for research and number crunching, never hiding any information. I was extremely pleased with the sales experience as well as my lease. I would recommend Lia Infiniti to anyone looking for a "no BS" car buying experience.

Paul B.

Apr 1, 2015

Yelp

I was in the market to lease a midsize SUV and stopped here first with many other luxury dealership stops planned for the rest of my day. Sales Consultant Jon Hayes and Sales Manager Jeremy promised me a great deal if I came back interested in the vehicle I test drove. After running around for another 6 hours dealing with other dealerships and seeing many other vehicles, I went back here and gave them my business. They kept their word and made me a nice deal on the car I was interested in.